How To Be An Even Better Listener

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The Compassionate Geek

Author : Don R. Crawley
Publisher : Soundtraining Net
ISBN 13 : 9780983660705
Total Pages : 164 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don R. Crawley

Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Power Listening

Author : Bernard T. Ferrari
Publisher : Penguin
ISBN 13 : 1101560541
Total Pages : 211 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis Power Listening by : Bernard T. Ferrari

Download or read book Power Listening written by Bernard T. Ferrari and published by Penguin. This book was released on 2012-03-01 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Listening is harder than it looks- but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation. Ferrari reveals how to turn a tin ear into a platinum ear. His practical insights include: Good listening is hard work, not a passive activity Good listening means asking questions, challenging all assumptions, and understanding the context of every interaction Good listening results in a new clarity of focus, greater efficiency, and an increased likelihood of making better decisions Good listening can be the difference between a long career and a short one

Applied Empathy

Author : Michael Ventura
Publisher : Atria Books
ISBN 13 : 1501182862
Total Pages : 3 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis Applied Empathy by : Michael Ventura

Download or read book Applied Empathy written by Michael Ventura and published by Atria Books. This book was released on 2019-05-21 with total page 3 pages. Available in PDF, EPUB and Kindle. Book excerpt: Michael Ventura, entrepreneur and CEO of award-winning strategy and design firm Sub Rosa, shares “how to unlock our ability to design solutions, spark innovation, and solve tough challenges with empathy at the center” (Arianna Huffington). Having built his career working with iconic brands and institutions such as General Electric, Google, Nike, Warby Parker, and also The United Nations and the Obama Administration, Michael Ventura offers entrepreneurs and executives a radical new business book and way forward. Empathy is not about being nice. It’s not about pity or sympathy either. It’s about understanding—your consumers, your colleagues, and yourself—and it’s a direct path to powerful leadership. As such, Applied Empathy presents real strategies, based on Sub Rosa’s design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value). “The most neglected fact in business is we’re all human. Michael Ventura makes a powerful argument that empathy is the secret sauce of 21st century business. The more digital we get, the more empathy we need” (Chip Conley, New York Times bestselling author of Emotional Equation). For leaders of all levels, this groundbreaking guide lays the foundation to establish a diverse, inventive, and driven team that can meet the challenges of today’s ever-evolving marketplace. If you want to connect to the people you work with, you have to understand them first.

You're Not Listening

Author : Kate Murphy
Publisher : Celadon Books
ISBN 13 : 1250297206
Total Pages : 304 pages
Book Rating : 4.2/5 (52 download)

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Book Synopsis You're Not Listening by : Kate Murphy

Download or read book You're Not Listening written by Kate Murphy and published by Celadon Books. This book was released on 2020-01-07 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: When was the last time you listened to someone, or someone really listened to you? "If you’re like most people, you don’t listen as often or as well as you’d like. There’s no one better qualified than a talented journalist to introduce you to the right mindset and skillset—and this book does it with science and humor." -Adam Grant, #1 New York Times bestselling author of Originals and Give and Take **Hand picked by Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink for Next Big Ideas Club** "An essential book for our times." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we’re taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We’re not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it’s making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we’re not listening, what it’s doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It’s time to stop talking and start listening.

Howard B. Wigglebottom Learns to Listen

Author : Howard Binkow
Publisher : We Do Listen Foundation
ISBN 13 : 0971539014
Total Pages : 33 pages
Book Rating : 4.9/5 (715 download)

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Book Synopsis Howard B. Wigglebottom Learns to Listen by : Howard Binkow

Download or read book Howard B. Wigglebottom Learns to Listen written by Howard Binkow and published by We Do Listen Foundation. This book was released on 2005 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Howard B. Wigglebottom starts feeling sad about always getting into trouble at school for not listening, he decides to change his ways.

Mindful Listening (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633696685
Total Pages : 86 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Mindful Listening (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Mindful Listening (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2019-03-05 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of: Peter Bregman Jack Zenger and Joseph Folkman Rasmus Hougaard and Jacqueline Carter Amy Jen Su and Muriel Maignan Wilkins How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Yes, I Can Listen!

Author : Steve Metzger
Publisher : Chicago Review Press
ISBN 13 : 1641601760
Total Pages : 32 pages
Book Rating : 4.6/5 (416 download)

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Book Synopsis Yes, I Can Listen! by : Steve Metzger

Download or read book Yes, I Can Listen! written by Steve Metzger and published by Chicago Review Press. This book was released on 2019-08-06 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Listening is an essential life skill that helps children achieve success at school, follow safety rules and show others that they care about them. In a world filled with distractions, being a "good listener" has become more difficult than ever. The playful rhymes of Yes, I Can Listen! encourage children to appreciate the rewards of attentive listening. With sweet characters, varied type faces, and vivid colors, this picture book introduces a variety of listening scenarios. Each two-page spread let children imagine how they might listen in a number of common situations. Yes, I Can Listen! concludes with a page of suggestions for parents who wish to explore more activities that encourage and develop their children's listening skills.

We Need to Talk

Author : Celeste Headlee
Publisher : HarperCollins
ISBN 13 : 0062669028
Total Pages : 272 pages
Book Rating : 4.0/5 (626 download)

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Book Synopsis We Need to Talk by : Celeste Headlee

Download or read book We Need to Talk written by Celeste Headlee and published by HarperCollins. This book was released on 2017-09-19 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: “WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.

Listen Wise

Author : Monica Brady-Myerov
Publisher : John Wiley & Sons
ISBN 13 : 1119755492
Total Pages : 245 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Listen Wise by : Monica Brady-Myerov

Download or read book Listen Wise written by Monica Brady-Myerov and published by John Wiley & Sons. This book was released on 2021-04-20 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how to engage your students effectively by strengthening their listening skills In Listen Wise: Teach Students to Be Better Listeners, journalist, entrepreneur, and author Monica Brady-Myerov delivers a concise and thoughtful treatment of how to build powerful listening skills in K-12 students. You’ll discover real-world examples and modern, research-based advice about helping young people improve their listening abilities and their overall academic performance. With personal anecdotes from the accomplished author and accessible excerpts from the latest neuroscience of listening and auditory learning, the book is a critical resource that will explain why listening is the missing piece of the literacy puzzle. This important book will show you: Classroom stories and teacher viewpoints that highlight effective strategies to teach critical listening Why building listening skills in students is crucial to improving reading, especially for English learners. Why the Lexile Framework for Listening is contributing to a surging recognition of the importance of listening in the academic curriculum Perfect for K-12 teachers looking for new ways to understand their students and how they learn, Listen Wise will also earn a place in the libraries of college and master’s level students in education.

Every Conversation Counts

Author : Riaz Meghji
Publisher : Page Two
ISBN 13 : 1989603726
Total Pages : 0 pages
Book Rating : 4.9/5 (896 download)

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Book Synopsis Every Conversation Counts by : Riaz Meghji

Download or read book Every Conversation Counts written by Riaz Meghji and published by Page Two. This book was released on 2021-02-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You are one conversation away from changing your life. We all crave connection. We were never meant to live alone or communicate only in 'likes' and retweets. In Every Conversation Counts, TV host and human connection keynote speaker Riaz Meghji digs deep into the dangers of isolation and loneliness, our social pandemic, that have been brought into sharp relief by the coronavirus crisis. He tackles a uniquely modern question: why are we so connected, and yet so alone--and how can we reconnect? Sharing personal insights from powerful interviews and years of on-air experience, Meghji offers 5 simple habits for building extraordinary relationships. He explains how to spark authentic conversations, win trust, create new business, and collaborate effectively. Meghji points a way forward to a better future--one in which we express genuine curiosity about others, listen with our whole hearts, show up as our authentic selves, and make every conversation count"--

Deep Listening

Author : Oscar Trimboli
Publisher :
ISBN 13 : 9780995377745
Total Pages : 156 pages
Book Rating : 4.3/5 (777 download)

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Book Synopsis Deep Listening by : Oscar Trimboli

Download or read book Deep Listening written by Oscar Trimboli and published by . This book was released on 2017-06-10 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 55% of your day is spent listening; yet only 2% of us have been trained in how to listen. What is poor listening costing you? Do you rush from meeting to meeting, your head buried in the last conversation you had, without time to think of the next? Or feel frustrated with unproductive discussions where the loudest in the room adds limited insight and drowns out everyone else? We usually think of these situations as communication problems; that we have not spoken our needs correctly or clearly. Yet, conflict, chaos and confusion are the costs of not listening. Many communication and listening books say the most important person in a conversation is the speaker - not true! This pocket-sized guide will help you to reconnect with your innate gift of deep listening, to create the right space to listen to yourself before you listen to others. You'll learn to listen beyond the words that are spoken, to add context and meaning and listen in to what's not being said. Deep Listening will help you move from confusion and conflict to thoughtful, insightful and powerful discussions that will transform not just your work, but your whole life.

Etiquette: The Least You Need to Know

Author : Jamila Musayeva
Publisher : R. R. Bowker
ISBN 13 : 9780578447704
Total Pages : 148 pages
Book Rating : 4.4/5 (477 download)

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Book Synopsis Etiquette: The Least You Need to Know by : Jamila Musayeva

Download or read book Etiquette: The Least You Need to Know written by Jamila Musayeva and published by R. R. Bowker. This book was released on 2019-01-22 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You never get a second chance to make a first impression." Have you ever heard this saying? Before we get a chance to say a word, our gestures and manners have already spoken for us. Though some of the rules of good manners change, others remain constant. This book is about the constants: the least you need to know to make a good first impression. As Clarence Thomas once said, "Good manners will open doors that the best education cannot." Use this book as a master key to open those doors.

How to Listen with Intention: The Foundation of True Connection, Communication, and Relationships

Author : Patrick King
Publisher : PKCS Media
ISBN 13 :
Total Pages : 198 pages
Book Rating : 4.:/5 (661 download)

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Book Synopsis How to Listen with Intention: The Foundation of True Connection, Communication, and Relationships by : Patrick King

Download or read book How to Listen with Intention: The Foundation of True Connection, Communication, and Relationships written by Patrick King and published by PKCS Media. This book was released on 2020-06-17 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to connect, create rapport, develop trust, and build deep relationships. In this day and age, the art of deep listening is a superpower. If you can make someone feel heard and important, you are on the highway to their heart. And it’s not as difficult or complex as you think. How to go from stranger to cherished friend in record time. How to Listen with Intention is ultimately a book about relationships. A relationship must be give-and-take - are you taking more than you are giving? Are you making people feel comfortable opening up to you? Are you listening well, or unwittingly being a conversational/relationship narcissist? It’s time to ask these difficult questions and learn the skills to not only help people in times of need, but create new friendships with just about anyone -- after all, who doesn’t like to be heard? Increase your emotional intelligence and people analyzing skills. Patrick King is an internationally bestselling author and social skills coach. His writing draws a variety of sources, from scientific research, academic experience, coaching, and real-life experience. Understand people two levels beneath their actual words. --The most damaging mindsets for listening. --How we are all biologically programmed to be terrible listeners, and we have no idea about it. --The one person you should emulate for better listening. --How listening styles, frames, and levels can help you - and how you are not even close to what you think you are. --The concept of active, reflective listening, and why it’s so tough. --Reading people, emotional intelligence, and empathy. Become the most trusted ally and source of comfort and understanding.

The Lost Art of Listening

Author : Michael P. Nichols
Publisher : Guilford Publications
ISBN 13 : 1462545890
Total Pages : 378 pages
Book Rating : 4.4/5 (625 download)

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Book Synopsis The Lost Art of Listening by : Michael P. Nichols

Download or read book The Lost Art of Listening written by Michael P. Nichols and published by Guilford Publications. This book was released on 2021-02-22 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: "That isn't what I meant!" Truly listening and being heard is far from simple, even between people who care about each other. This perennial bestseller--now revised and updated for the digital age--analyzes how any conversation can go off the rails and provides essential skills for building mutual understanding. Thoughtful, witty, and empathic, the book is filled with vivid stories of couples, coworkers, friends, and family working through tough emotions and navigating differences of all kinds. Learn ways you can: *Hear what people mean, not just what they say. *Share a difference of opinion without sounding dismissive. *Encourage uncommunicative people to open up. *Make sure both sides get heard in heated discussions. *Get through to someone who never seems to listen. *Ask for support without getting unwanted advice. *Reduce miscommunication in texts and online. From renowned therapist Michael P. Nichols and new coauthor Martha B. Straus, the third edition reflects the huge impact of technology and social media on relationships, and gives advice for talking to loved ones across social and political divides

The Wounded Healer

Author : Henri J. M. Nouwen
Publisher : Image
ISBN 13 : 0804152071
Total Pages : 145 pages
Book Rating : 4.8/5 (41 download)

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Book Synopsis The Wounded Healer by : Henri J. M. Nouwen

Download or read book The Wounded Healer written by Henri J. M. Nouwen and published by Image. This book was released on 2013-11-20 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: A radically fresh interpretation of how we can best serve others from the bestselling author of The Return of the Prodigal Son, hailed as “one of the world’s greatest spiritual writers” by Christianity Today “In our own woundedness, we can become a source of life for others.” In this hope-filled and profoundly simple book, Henri Nouwen inspires devoted men and women who want to be of service in their church or community but who have found traditional outreach alienating and ineffective. Weaving keen cultural analysis with his psychological and religious insights, Nouwen presents a balanced and creative theology of service that begins with the realization of fundamental woundedness in human nature. According to Nouwen, ministers are called to identify the suffering in their own hearts and make that recognition the starting point of their service. Ministers must be willing to go beyond their professional, somewhat aloof roles and leave themselves open as fellow human beings with the same wounds and suffering as those they serve. In other words, we heal from our wounds. The Wounded Healer is a thoughtful and insightful guide that will be welcomed by anyone engaged in the service of others.

Listening Effectively

Author : Air University Press
Publisher :
ISBN 13 : 9781079362404
Total Pages : 86 pages
Book Rating : 4.3/5 (624 download)

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Book Synopsis Listening Effectively by : Air University Press

Download or read book Listening Effectively written by Air University Press and published by . This book was released on 2019-07-09 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone can be a better listener. Using the concepts of what we think, feel, and do about listening, Dr. Kline promotes the need for honing this often neglected communication skill. He presents logical, practical methods that will help you to become a better listener in your personal and professional life in everyday and critical situations.Listening is the neglected communication skill. While all of us have had instruction in reading, writing, and speaking, few have had any formal instruction in listening. This void in our education is especially interesting in light of research showing that most of us spend seven of every 10 minutes we are awake in some form of communication activity. Of these seven minutes (or 70 percent of the time we are awake), 10 percent is spent writing, 15 percent reading, 30 percent talking, and 45 percent listening.

Listening Skills Training

Author : James W. Williams
Publisher :
ISBN 13 : 9781953036506
Total Pages : 176 pages
Book Rating : 4.0/5 (365 download)

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Book Synopsis Listening Skills Training by : James W. Williams

Download or read book Listening Skills Training written by James W. Williams and published by . This book was released on 2021-04-28 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the Art, Psychology, and Techniques to Become an Amazing Listener Did you know that you could change the entire quality of your life just by focusing on one simple action you do every single day? You'll progress quicker in your career. Your relationships with your co-workers, friends, lovers, and parents, and even with passing strangers, can improve dramatically. You can open your mind to learn new skills and information in a way you've never experienced before. What is this change? It's the change of learning how to listen to others properly. Listening Skills Training: How to Truly Listen, Understand, and Validate for Better and Deeper Connections dives deep into the art of listening, a seemingly long-lost skill that so many of us have forgotten how to do properly, despite it being able to bring so many benefits into everyone's lives. After all, there's a reason the experts claim that the most important element of any successful relationship is being able to communicate properly. James will take you on a journey into the science and psychology that goes into listening while providing you with powerful, actionable tips, so you can develop the skill as fast and as effectively as possible. Some of the powerful topics you'll discover include: ● The psychology of listening ● How to become an amazing listener ● How to become more aware of yourself and your own emotions ● Acknowledging your own expectations and judgments that stop you from listening ● How to validate others (the most powerful listening skill you can learn!) ● The art of reading body language ● How to know when someone is lying to you or gaslighting you ● Tips for responding in the best possible way This book is only for readers who are ready to change their lives. Once you're ready to improve your listening skills to improve your relationships in all aspects of life, it's time to turn to the first page. Don't wait any longer... Scroll up and click "Buy Now"!