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Hospitality Industry Training Board
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Book Synopsis Human Resource Management in the Hospitality Industry by : Michael John Boella
Download or read book Human Resource Management in the Hospitality Industry written by Michael John Boella and published by Routledge. This book was released on 2005 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.
Book Synopsis Human Resource Management in the Hospitality Industry by : Michael Boella
Download or read book Human Resource Management in the Hospitality Industry written by Michael Boella and published by Routledge. This book was released on 2012-08-21 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Book Synopsis The Hospitality Industry Handbook on Hygiene and Safety by : Lisa Gordon-Davis
Download or read book The Hospitality Industry Handbook on Hygiene and Safety written by Lisa Gordon-Davis and published by Juta and Company Ltd. This book was released on 1998 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Food hygiene Occupational health and safety Safety in the hospitality environment Occupational health and safety legislation.
Book Synopsis Working In Hotels and Catering by : Roy C Wood
Download or read book Working In Hotels and Catering written by Roy C Wood and published by Taylor & Francis. This book was released on 2024-01-26 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1992. The hotel and catering industry is one of the most heterogeneous of industries, consisting as it does of businesses ranging from the most humble cafe to the largest luxury hotel. Strong images of the glamorous nature of the work are often conjured up by the popular media and sit alongside the lures o f an industry in which it is theoretically possible to rise to the top from the very lowest levels. This book provides an insight into the circumstances under which hotel and catering services are provided in reality. It is the first text to provide an overview of existing research in the industry, and Wood’s account is both wide-ranging and accessible. He highlights many previously overlooked aspects of the industry, including such characteristics as low wages, high labour turnover, lack of unionisation, and heavy-handed management, which are identified and explored in such a way as to illuminate current practice.
Book Synopsis Training and Assessment in the Nqf by : Belinda Ridley, Van der Wagen
Download or read book Training and Assessment in the Nqf written by Belinda Ridley, Van der Wagen and published by Pearson South Africa. This book was released on 1990 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry by : Salih Kusluvan
Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Book Synopsis Cruise Sector Growth by : Alexis Papathanassis
Download or read book Cruise Sector Growth written by Alexis Papathanassis and published by Springer Science & Business Media. This book was released on 2009-10-21 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite representing a fairly small fraction of global tourism activity, the cruise sector has been experiencing a steady growth rate over the last years. The 1st International Cruise Conference (ICC) and its proceedings documented here face the changes which accompany this process of growth. The corresponding refereed papers are organized under the following themes: New trends and innovations, human resource management, information technology and standardization. The underlying motivation behind this collection of works is to bridge the gap between cruise theory and practice, by providing a ‘living research agenda’ aligned with the cruise sector’s realities and needs.
Author :Australia. Parliament. House of Representatives. Standing Committee on Employment, Education, and Training Publisher : ISBN 13 : Total Pages :144 pages Book Rating :4.0/5 ( download)
Book Synopsis Skills Training for the 21st Century by : Australia. Parliament. House of Representatives. Standing Committee on Employment, Education, and Training
Download or read book Skills Training for the 21st Century written by Australia. Parliament. House of Representatives. Standing Committee on Employment, Education, and Training and published by . This book was released on 1991 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 764 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Simulations and Games for Transition and Change by : Danny Saunders
Download or read book Simulations and Games for Transition and Change written by Danny Saunders and published by Psychology Press. This book was released on 2000 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.
Book Synopsis In Search of Hospitality by : Conrad Lashley
Download or read book In Search of Hospitality written by Conrad Lashley and published by Routledge. This book was released on 2013-10-11 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'In Search of Hospitality' is a unique contribution to the study of hospitality, exploring the practice of hospitality across disciplines, and adopting an international perspective where appropriate. 'In Search of Hospitality': *brings together an extraordinary collection of leading researches and writers in hospitality, sociology, philosophy and social history, providing a truly global perspective on hospitality * focuses the study of hospitality across the range of human, social and economic settings * provides a reference point for the future development of hospitality as an academic discipline. This text is ideal for students and academics in both the applied fields of hospitality and tourism studies, and general academic fields in business studies and behavioral sciences. For practitioners in hospitality, leisure and tourism businesses the text provides a provocative and informative guide to understanding and providing hospitality in commercial contexts.
Download or read book My career written by and published by . This book was released on 1996 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Language and Literacy in Workplace Education by : Giselle Mawer
Download or read book Language and Literacy in Workplace Education written by Giselle Mawer and published by Routledge. This book was released on 2014-09-25 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Just as workers are confronting the rapidly changing practices of the restructured, technological workplace and the increasing convergence of working and learning, so those involved in any form of workplace education or training are also restructuring their focus, teaching methods and approaches. This book examines the conceptual and practical challenges facing education and training professionals in redefining their contribution to improving communication and learning at work. Interweaving theory and commentary with actual case-studies, the book explores a multifaceted approach to workplace education which aims to develop individual workers' skills as well as integrating learning, language and cross-cultural issues into work, communication and management practices. It is a strategic, practical approach which draws on a range of applied linguistic and educational traditions and is informed by related disciplines such as cognitive and social psychology and organisational behaviour. The book does not present formulae for success; rather it illustrates the complexities and challenges faced by educators as they learn to balance different, and often conflicting priorities. Language and Literacy in Workplace Education: Learning at Work has been written with a wide audience in mind, from language and literacy professionals, Human Resources staff, vocational trainers, managers, as well as students of education and linguistics. The book is clearly presented, and takes care to explain specific educational or organisational terminology making the study accessible to newcomers to the field.
Book Synopsis Handbook of Teaching and Learning in Tourism by : Pierre Benckendorff
Download or read book Handbook of Teaching and Learning in Tourism written by Pierre Benckendorff and published by Edward Elgar Publishing. This book was released on 2017-01-27 with total page 679 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive Handbook provides an international perspective on contemporary issues and future directions in teaching and learning in tourism. Key topics include assurance of learning, development of skills, learning in the field, work integrated learning, sustainability and critical studies, internationalisation, technology enabled learning, links between teaching and research, and graduate student supervision. Within these topics attention is devoted to the discussion of curriculum, pedagogy, assessment, students, educators and trends and issues. The Handbook provides a valuable resource for understanding teaching and learning theory and practice in tourism.
Book Synopsis Cruise Tourism and Society by : Alexis Papathanassis
Download or read book Cruise Tourism and Society written by Alexis Papathanassis and published by Springer Science & Business Media. This book was released on 2012-12-21 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growth and increased popularity of cruises is accompanied by a number of sustainability issues concerning the environment, the port economies and societies; on board and at shore. The sustainability imperative ultimately leads to operational, economical as well as image-related challenges for the sector's decision-makers and stakeholders. This collection of peer-reviewed papers, presented during the 3rd International Cruise Conference (Dubrovnik, Croatia), seeks to address those issues and contribute to their management in the mid-term.
Book Synopsis Human Resource Management in the Hotel and Catering Industry by : M. J. Boella
Download or read book Human Resource Management in the Hotel and Catering Industry written by M. J. Boella and published by Taylor & Francis. This book was released on 2017-06-26 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1987, gives valuable insights into the characteristics of employment in the hotel and catering industry and useful guidance on personal techniques. It deals with fundamental issues, such as personnel policy, as well as with practical techniques. Human Resource Management in the Hotel and Catering Industry has been written as an introductory text to human resource management in the hospitality industry. It is suitable reading for students, line managers and personnel managers in the many different sectors of the business.
Download or read book Hotelier & Caterer written by and published by . This book was released on 1995 with total page 1170 pages. Available in PDF, EPUB and Kindle. Book excerpt:
