Hospitality And Restaurant Management

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The Next Frontier of Restaurant Management

Author : Alex M. Susskind
Publisher : Cornell University Press
ISBN 13 : 1501736523
Total Pages : 254 pages
Book Rating : 4.5/5 (17 download)

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Book Synopsis The Next Frontier of Restaurant Management by : Alex M. Susskind

Download or read book The Next Frontier of Restaurant Management written by Alex M. Susskind and published by Cornell University Press. This book was released on 2019-06-15 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.

The Heart of Hospitality

Author : Micah Solomon
Publisher : SelectBooks, Inc.
ISBN 13 : 159079379X
Total Pages : 191 pages
Book Rating : 4.5/5 (97 download)

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Book Synopsis The Heart of Hospitality by : Micah Solomon

Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

ManageFirst

Author : National Restaurant Association
Publisher : Pearson
ISBN 13 : 9780132724494
Total Pages : 0 pages
Book Rating : 4.7/5 (244 download)

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Book Synopsis ManageFirst by : National Restaurant Association

Download or read book ManageFirst written by National Restaurant Association and published by Pearson. This book was released on 2012-09-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Appropriate for HUMAN RESOURCES MANAGEMENT & SUPERVISION courses within Culinary Arts and Hospitality Management departments. This text focuses on HUMAN RESOURCES MANAGEMENT & SUPERVISION topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The exam can be taken in either a paper-and-pencil or online format. The exam format is selected at the time of purchase. The text and exam are part of the ManageFirst Program(R) from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential.* The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an online testing voucher to be used with the online version of the ManageFirst certification exam.

Hospitality and Restaurant Management

Author : National Restaurant National Restaurant Association
Publisher : Prentice Hall
ISBN 13 : 9780132116138
Total Pages : 0 pages
Book Rating : 4.1/5 (161 download)

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Book Synopsis Hospitality and Restaurant Management by : National Restaurant National Restaurant Association

Download or read book Hospitality and Restaurant Management written by National Restaurant National Restaurant Association and published by Prentice Hall. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Appropriate for Hospitality Management and Restaurant Management courses within Culinary Arts and Hospitality Management departments. This text focuses on Hospitality Management and Restaurant Management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program(R) from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential.* The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

Hotel and Restaurant Operations

Author : Maria Rellie B. Kalacas
Publisher : Society Publishing
ISBN 13 : 9781773610184
Total Pages : 0 pages
Book Rating : 4.6/5 (11 download)

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Book Synopsis Hotel and Restaurant Operations by : Maria Rellie B. Kalacas

Download or read book Hotel and Restaurant Operations written by Maria Rellie B. Kalacas and published by Society Publishing. This book was released on 2017-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reference book "Hotel and Restaurant Management and Operations", provides practical and updated information on management and operations in the hotel and restaurant industry. Along with this, the book also provides a comprehensive information about the management of human resources across the hotel industry and how various professionals manage their responsibilities in their respective departments. This reference book provides a detailed discussion on the role of the human resource manager in the hospitality industry along with the management and operations at the hotels and restaurants. This research study will be helpful to readers in developing the wide-ranging knowledge and skills that are required to succeed in the present scenario of the hospitality industry.Each of the chapters in this book, examine in-depth, the information about various aspects of the hotel and restaurant industry, its management, and operations. All the aspects of this industry such as responsibilities, challenges, problems encountered and approaches taken to resolve complex problems are discussed. This book also discusses some real-time examples of hospitality industry which provide an insight into the profile of the organizations in this industry along with the challenges faced and solutions applied by them.There are several challenges faced by the business organizations in this industry that needs to be addressed. Few challenges that were determined include management of human resources and customer service. However, both these challenges are interlinked and need to be addressed by the organizations. The human resource management itself is a wide category as there can be several problems associated with the workforce in the organization. Other than this, the research also elaborates the role of the human resource manager in hospitality industry along with the front office management. The operations in a hospitality industry are also highlighted in terms of rooms, engineering, and security. The major drawback that comes into light through the discussion is that the workforce or human resource of the organization are not given importance. If any organization pays attention to its human resource, it can thrive and also gain competitive advantage. Thus, two examples are given that depict how an organization has established itself as a brand by emphasizing on its human resource and utilizing them in an optimum way. Through the examples it is highlighted that by effective utilization of human resource the organizations can offer customer satisfaction which ultimately results in success of the organization. This book aims to be a complete resource for anyone who wants to know about the management of hotels and restaurant.

Gastronomy, Hospitality, and the Future of the Restaurant Industry: Post-COVID-19 Perspectives

Author : Pinto Borges, Ana
Publisher : IGI Global
ISBN 13 : 179989150X
Total Pages : 322 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Gastronomy, Hospitality, and the Future of the Restaurant Industry: Post-COVID-19 Perspectives by : Pinto Borges, Ana

Download or read book Gastronomy, Hospitality, and the Future of the Restaurant Industry: Post-COVID-19 Perspectives written by Pinto Borges, Ana and published by IGI Global. This book was released on 2022-03-04 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gastronomic tourism has made remarkable progress within the past decade in both academia and within its own sector. However, many industries have suffered from the COVID-19 pandemic, and food tourism businesses had to take unique precautions for the health and safety of global consumers. Despite the economic turbulence of the COVID-19 pandemic, there are many strategies available for the restaurant industry to thrive. Gastronomy, Hospitality, and the Future of the Restaurant Industry: Post-COVID-19 Perspectives presents the most recent research surrounding food and gastronomy in relation to hospitality and tourism, highlighting emerging themes and different methods of approach. Concretely, it constitutes a timely and relevant compendium of chapters that offers its readers relevant issues in gastronomy and management strategies in the hospitality industry. Covering topics such as food tourism, organic food production, and restaurant communication, this book is an essential resource for managers, business owners, entrepreneurs, consultants, marketing specialists, government officials, libraries, researchers, academicians, educators, and students.

Introduction to Hospitality Management

Author : Dennis R. Reynolds
Publisher : John Wiley & Sons
ISBN 13 : 1119326273
Total Pages : 40 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis Introduction to Hospitality Management by : Dennis R. Reynolds

Download or read book Introduction to Hospitality Management written by Dennis R. Reynolds and published by John Wiley & Sons. This book was released on 2021-06-02 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality industry's rapid evolution provides career-seekers with tremendous opportunity–and unique challenges. Changes in the global economy, rising interest in ecotourism, the influence of internet commerce, and a myriad of other trends contribute to the dynamic nature of this exciting field. Introduction to Hospitality Management presents a thorough overview of historical perspectives, current trends, and real-world practices. Coverage of bar and restaurant management, hotel and lodging operations, travel and tourism, and much more gives students a comprehensive analysis of this rewarding field. Focusing on practicality, this text presents real-world examples of traditional methods alongside insightful discussions surrounding changes in consumer demands and key issues affecting the industry. The industry’s multifaceted nature lends itself to broad exploration, and this text provides: Clear guidance through topics related to foodservice operations, convention management, meeting planning, casino and gaming management, leadership and staffing, financial and business models, and promotion and marketing Emphasis on career planning and job placement strategies, giving students a head start in charting their future in hospitality A combination of Drs. Reynolds and Barrows’ two leading textbooks, Introduction to Management in the Hospitality Industry and Introduction to the Hospitality Industry, into one cohesive, comprehensive edition Substantial coverage of internet commerce and marketing Case studies, including actual interviews with industry professionals, to reinforce primary learning objectives and build critical thinking skills An emphasize on real-world skills and practical methods employed by management professionals Methods to prepare students for job placement in multiple areas of the hospitality and tourism industry Introduction to Hospitality Management is an essential text for students learning about, or with an interest in, the hospitality industry. Written in a clear and accessible style, this important book leaves readers with a strong grasp of the topics and trends most important to a career in the hospitality industry

Hospitality and Restaurant Marketing

Author : National Restaurant Association (U.S.)
Publisher : Pearson
ISBN 13 : 9780132181662
Total Pages : 0 pages
Book Rating : 4.1/5 (816 download)

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Book Synopsis Hospitality and Restaurant Marketing by : National Restaurant Association (U.S.)

Download or read book Hospitality and Restaurant Marketing written by National Restaurant Association (U.S.) and published by Pearson. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Appropriate for HOSPITALITY & RESTAURANT MARKETING courses within Culinary Arts and Hospitality Management departments. This text focuses on HOSPITALITY & RESTAURANT MARKETING topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program(R) from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential.* The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

Setting the Table

Author : Danny Meyer
Publisher : Harper Collins
ISBN 13 : 0061868248
Total Pages : 244 pages
Book Rating : 4.0/5 (618 download)

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Book Synopsis Setting the Table by : Danny Meyer

Download or read book Setting the Table written by Danny Meyer and published by Harper Collins. This book was released on 2009-10-13 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.

Restaurant Management

Author : Robert Christie Mill
Publisher :
ISBN 13 : 9780130273642
Total Pages : 0 pages
Book Rating : 4.2/5 (736 download)

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Book Synopsis Restaurant Management by : Robert Christie Mill

Download or read book Restaurant Management written by Robert Christie Mill and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For undergraduate courses in Introduction to Food and Beverage Operations, Culinary Management, and Food and Beverage Management. Exceptionally comprehensive yet accessible, this text identifies the crucial elements involved in the operation of a restaurant, and their interrelationships that are necessary to achieve success. It shows, clearly and in detail, how to balance customer satisfaction and employee productivity in order to manage operations (food and beverage items and the physical facility) at a profit.

Human Resources Management in the Hospitality Industry

Author : David K. Hayes
Publisher : John Wiley & Sons
ISBN 13 : 0470084804
Total Pages : 506 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Human Resources Management in the Hospitality Industry by : David K. Hayes

Download or read book Human Resources Management in the Hospitality Industry written by David K. Hayes and published by John Wiley & Sons. This book was released on 2009 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

Applied Facilities Management for the Hospitality Industry

Author : John E. Edwards
Publisher : Cognella Academic Publishing
ISBN 13 : 9781516515752
Total Pages : 312 pages
Book Rating : 4.5/5 (157 download)

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Book Synopsis Applied Facilities Management for the Hospitality Industry by : John E. Edwards

Download or read book Applied Facilities Management for the Hospitality Industry written by John E. Edwards and published by Cognella Academic Publishing. This book was released on 2016-12-31 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applied Facilities Management for the Hospitality Industry is designed to provide readers with a practical approach to understanding the activities and responsibilities involved in managing the aspects of a hospitality enterprise. It presents real world analysis of the concerns, issues, and practices used by facilities managers in the profitable support of hospitality operations. Written in clear terms and using a common-sense approach to facilities management, the book approaches complex issues in an easy to understand and relatable manner. Specific topics include the functions and responsibilities of a facilities manager, information management, effective communication, workload planning and staffing, and financial management, among others. Applied Facilities Management for the Hospitality Industry features management tools and systems developed and used by the author in the management of large buildings and systems. Using real world experience in both the facilities and construction management of modern buildings and campuses, the book enables readers to not only understand the concepts, but also be prepared to use them in real world facilities issues in the hospitality industry. John E. Edwards, M.B.A., F.M.A., is an instructor at Texas Tech University, teaching general management and facilities management to students majoring in restaurant, hospitality, and institutional management. He has over 30 years of facilities, logistics, construction, and lodging management experience. Professor Edwards is an established and published authority in logistics support for complex international operations in remote locations under adverse conditions.

Restaurant Marketing

Author : Ehsan Zarei
Publisher : DMA4U
ISBN 13 :
Total Pages : 266 pages
Book Rating : 4./5 ( download)

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Book Synopsis Restaurant Marketing by : Ehsan Zarei

Download or read book Restaurant Marketing written by Ehsan Zarei and published by DMA4U. This book was released on 2023-11-12 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you looking for a complete guide to Restaurant marketing? Your search ends here with this comprehensive book! This book offers 18 unique marketing strategies to help you succeed, providing an abundance of tips, tricks, ideas, and examples. Real-world ad copy examples are included for each marketing strategy, making it a powerful tool to re-imagine, think out of the box, see new possibilities, or even simply use the same ad copy samples to get started faster. You may have known a marketing strategy before, but when you have multiple ad copy examples about the same marketing strategy, it will open up your eyes to new ways that it can be done. This comprehensive guide offers a unique opportunity to generate fresh and innovative ideas, elevating your Restaurant marketing to the next level, with insights that only a marketing expert could provide. Whether you're a professional or just getting started, this book is the perfect resource to take your Restaurant marketing to the next level.

Restaurant Management

Author : Robert Grimes
Publisher : Kendall/Hunt Publishing Company
ISBN 13 : 9781465266002
Total Pages : 754 pages
Book Rating : 4.2/5 (66 download)

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Book Synopsis Restaurant Management by : Robert Grimes

Download or read book Restaurant Management written by Robert Grimes and published by Kendall/Hunt Publishing Company. This book was released on 2015-02-10 with total page 754 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Recipe for Success in Restaurant Management

Controlling Foodservice Costs

Author :
Publisher : Prentice Hall
ISBN 13 : 9780132283366
Total Pages : 0 pages
Book Rating : 4.2/5 (833 download)

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Book Synopsis Controlling Foodservice Costs by :

Download or read book Controlling Foodservice Costs written by and published by Prentice Hall. This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A core credential topic of the NRAEF certificate program"--Cover.

School of Hotel and Restaurant Management, Arizona Hospitality Research and Resource Center, the Inn at NAU.

Author : Northern Arizona University. School of Hotel and Restaurant Management
Publisher :
ISBN 13 :
Total Pages : 16 pages
Book Rating : 4.:/5 (54 download)

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Book Synopsis School of Hotel and Restaurant Management, Arizona Hospitality Research and Resource Center, the Inn at NAU. by : Northern Arizona University. School of Hotel and Restaurant Management

Download or read book School of Hotel and Restaurant Management, Arizona Hospitality Research and Resource Center, the Inn at NAU. written by Northern Arizona University. School of Hotel and Restaurant Management and published by . This book was released on 1992* with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: Item is a summary of research and outreach activities by NAU's School of Hotel and Restaurant Management.

Marketing Management for the Hospitality Industry

Author : Allen Z. Reich
Publisher : John Wiley & Sons
ISBN 13 : 0471310123
Total Pages : 565 pages
Book Rating : 4.4/5 (713 download)

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Book Synopsis Marketing Management for the Hospitality Industry by : Allen Z. Reich

Download or read book Marketing Management for the Hospitality Industry written by Allen Z. Reich and published by John Wiley & Sons. This book was released on 1997-04-07 with total page 565 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only advanced marketing textbook specifically focused on thehospitality industry . . . The time when you could run a hospitality business with nothingbut a friendly smile and a strong work ethic has passed. Dining,lodging, and entertaining habits are changing rapidly as theinformation age revolutionizes the world economy. More than ever,businesses must focus their marketing efforts on specific segmentswithin the market. Success in the hospitality industry demands thatyou develop the cutting-edge decision-making skills necessary foreffective strategic market management. Marketing Management for the Hospitality Industry providescomprehensive coverage of marketing from both long- and short-termperspectives. Each chapter is an actual component of an overallstrategic marketing model, and the book's easy-to-read, hands-onapproach simplifies complex material and enables you to graspdifficult concepts quickly and completely. Inside you'll find: * How-to's for planning long- and short-term marketingstrategies * Examples of successful marketing strategies * Specific techniques for analyzing markets * Strategic development and administrative aspects ofmarketing * Sample strategic marketing plans that clearly demonstrate howmarketing strategies are applied in both the lodging andfoodservice segments of the industry * Tips on integrating marketing strategy with overall businessstrategy * Numerous charts and tables that support the text and clarifydifficult points Whether you are a marketing manager, general manager of a hotelor restaurant, corporate manager, or a student eager to make yourmark on the industry, with this indispensable guide you willsharpen your competitive edge, reach the customers you need, andmake the most of every opportunity to help your business grow.