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Hiding What We Feel Faking What We Dont
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Book Synopsis Hiding what We Feel, Faking what We Don't by : Sandi Mann
Download or read book Hiding what We Feel, Faking what We Don't written by Sandi Mann and published by HarperElement. This book was released on 1999 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this eye-opening book, an occupational therapist shows how at least a third of our time at work involves managing our emotions and shows the life-enhancing ways in which emotions can used.
Book Synopsis Psychology: A Complete Introduction: Teach Yourself by : Sandi Mann
Download or read book Psychology: A Complete Introduction: Teach Yourself written by Sandi Mann and published by Teach Yourself. This book was released on 2016-06-02 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by Dr Sandi Mann, Senior Lecturer at the University of Central Lancashire, Psychology: A Complete Introduction is designed to give you everything you need to succeed, all in one place. It covers the key areas that students are expected to be confident in, outlining the basics in clear jargon-free English, and then providing added-value features like summaries of key experiments, and even lists of questions you might be asked in your seminar or exam. The book uses a structure that mirrors the way Psychology is taught on many university courses. Chapters include key topics in psychology research; cognitive issues, including language, emotion, memory and perception; individual differences - intelligence, personality and gender; social psychology; mental health and psychological disorders/abnormal psychology and the treatment of such; the nervous system; and sleep.
Download or read book Emotional Value written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2000-04-01 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Book Synopsis Managing Your Boss In A Week by : Sandi Mann
Download or read book Managing Your Boss In A Week written by Sandi Mann and published by Teach Yourself. This book was released on 2012-06-29 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing your boss just got easier Having a good working relationship with the person in charge is crucial to enjoying a positive and fulfilling work life. All of the problems created by difficult relationships can be avoided, in many cases, by simply learning the skills to successfully 'manage' your boss. Most of us think that it is the other way around - that the boss manages us - but the astute employee knows that it works both ways. If you understand how your boss operates, the inner working of their brain and their personality, you are far better able to meet their needs as an employee. And an employee who meets the needs and expectations of their boss will be a popular employee indeed! This book guides you through the process of managing your boss so as to ensure that you are ideally placed to become their favourite employee. Whether you choose to read it in a week or in a single sitting, this is your fastest route to success: - Sunday: What kind of animal is the 'boss'? - Monday: What type of boss do you have? - Tuesday: Using the psychological contract to manage your boss - Wednesday: How to impress your boss - Thursday: Getting more from your boss - Friday: Dealing with the boss from hell - Saturday: Common problems with managing the boss
Book Synopsis International Encyclopedia of Hospitality Management by : Abraham Pizam
Download or read book International Encyclopedia of Hospitality Management written by Abraham Pizam and published by Routledge. This book was released on 2012-06-25 with total page 733 pages. Available in PDF, EPUB and Kindle. Book excerpt: * 25% updated with significant revisions and 20 new entries ensuring that students have the most up-to-date Hospitality Management information on the market * An academically credible source of core information written by experts from around the world to help students clarify basic concepts and ensure their understanding is correct * User friendly and accessible so that students can quickly and easily locate the information that they require
Book Synopsis International Encyclopedia of Hospitality Management 2nd edition by : Abraham Pizam
Download or read book International Encyclopedia of Hospitality Management 2nd edition written by Abraham Pizam and published by Routledge. This book was released on 2012-06-25 with total page 734 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. There are 185 Hospitality Management degrees in the UK alone. This new edition updates and significantly revises twenty five per cent of the entries and has an additional twenty new entries. New online material makes it the most up-to-date and accessible hospitality management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from a sectoral level (lodging, restaurants/food service, time-share, clubs and events) as well as a functional one (accounting and finance, marketing, strategic management, human resources, information technology and facilities management). Its unique, user-friendly structure enables readers to find exactly the information they require at a glance – whether they require broad detail that takes a more cross-sectional view across each subject field or more focused information that looks closely at specific topics and issues within the hospitality industry today.
Book Synopsis Life's a Bitch and Then You Change Careers by : Andrea Kay
Download or read book Life's a Bitch and Then You Change Careers written by Andrea Kay and published by Abrams. This book was released on 2012-01-09 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get out of your job funk and onto the career path of your dreams with this guide featuring expert advice for career changers of every age. Life’s a Bitch and Then You Change Careers is like a series of one-on-one sessions with veteran career counselor Andrea Kay. She takes you through the nine steps that have helped countless clients realize their potential and change their lives. The process begins with defining a career objective that’s based on who you are, not what others think you should be. Kay then offers a practical, step-by-step plan for making the shift, addressing every issue from research and training to networking, interviewing, and landing your ideal job. Along the way, you’ll find helpful exercises and real-life examples of Kay’s clients who have made the transition to a happier working life. Kay’s personable writing style, vast knowledge, and years of experience make this life-changing book the next best thing to an in-person consultation.
Book Synopsis Managing Emotions in the Workplace by : Neal M. Ashkanasy
Download or read book Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Taylor & Francis. This book was released on 2016-09-16 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. Individuals bring their affective states and emotional "buttons" to work, leaders try to engender feelings of passion and enthusiasm for the organization and its mission, and consultants seek to increase job satisfaction, commitment, and trust. This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions. The international cast of authors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. This book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. Managing Emotions in the Workplace is designed for use in graduate level courses in Organizational Behavior, Human Resource Management, or Organizational Development - any course in which the role of emotions in the workplace is a central concern. Scholars and consultants will also find this book to be an essential resource on the latest theory and practice in this emerging field.
Book Synopsis Searching for the Human in Human Resource Management by : Sharon Bolton
Download or read book Searching for the Human in Human Resource Management written by Sharon Bolton and published by Bloomsbury Publishing. This book was released on 2007-04-30 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Searching for the Human in Human Resource Management is a highly original collection penned by leading critical thinkers in the field of organization studies and HRM, each concerned to resituate people at the heart of HRM and organizational analysis. It offers contributions in three key areas: theory, practice and workplace contexts.
Book Synopsis The Science of Boredom by : Sandi Mann
Download or read book The Science of Boredom written by Sandi Mann and published by Robinson. This book was released on 2017-11-02 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are we living in an age where we are more boredom-prone? Or are other people boring us? Or could we be that boring person?! In our current information age, we are constantly connected to technology, and have so many varied ways to spend our leisure time that we should all surely never know what boredom feels like. Yet, boredom appears to be on the rise; it seems that the more we have to stimulate us, the more stimulation we crave. In a quest to relieve our boredom, we engage in dangerous risk-taking - from extreme sports to drugs to gambling to anti-social behaviour, or we overindulge in shopping or eating. The Science of Boredom explores the causes and consequences of boredom in the fast-paced twenty-first century. Parents are desperate to keep their children entertained during every waking moment, the education system is geared towards interactivity, and attention spans are dropping as we use multiple devices at all times. But the world of work can be increasingly repetitive and routine, and we are losing the ability to tolerate this everyday tedium. Using Sandi Mann's own ground-breaking research into boredom, this book tells the story of how we act, react and cope when we are bored, and argues that there is a positive side to boredom. It can be a catalyst for humour, fun, reflection, creativity and inspiration. The radical solution to the 'boredom problem' is to harness it rather than try to avoid it. Allowing yourself time away from constant stimuli can enrich your life. We should all embrace our boredom and see the upside of our downtime.
Download or read book De-stress Now! written by Ziggy Smith and published by Oak and Mistletoe. This book was released on 2008 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stressed out? Want to get back on top of things? Then you've come to the right place. This unique book guides you through some simple steps to help you design your own tailor made plan to manage stress. Take control with De-stress Now! 'Stress is a significant health issue for many people today. In order to manage it successfully we need to find tools that are both personally and culturally appropriate. This process can be greatly enhanced with the help of De-stress Now!' Dr. Philip Moore - Snr Lecturer Curtin University of Technology
Download or read book Thrive on Stress written by Jan Sutton and published by How To Books Ltd. This book was released on 2000 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not all stress is bad. Readers can discover how to conquer negative stress and use positive pressure to boost self-esteem and confidence. Supported by numerous illustrations, activities and comprehensive case studies, this fascinating book could quite literally transform their lives.
Book Synopsis Organisational Behaviour, 6e by : SINDING
Download or read book Organisational Behaviour, 6e written by SINDING and published by McGraw Hill. This book was released on 2018-02-28 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: This sixth edition of Organisational Behaviour provides a thorough introduction to the field for students and aspiring practitioners alike. Comprehensively revised to reflect the most recent developments, this text also retains its strong research foundations. Balancing a psychological approach with social perspectives, covering the effects of personality, emotions, values and group dynamics on an organisation, this book also has a strong business focus emphasising the role of an organisation’s leaders, structure and politics on its overall behaviour. Key features: New end of chapter case studies for each chapter with relevant examples from across the globe, featuring companies such as United Airlines, Zara and HP, covering the chapter’s main topics, applying the key theories and emphasising what has been learnt. New chapter on organisational architecture combining and refining two previous chapters on organisational structure and organisational design. New IRL logos to highlight sections that can be seen and applied directly to real life situations. OB in Practice mini cases throughout the chapters have been revised and updated to provide concise international examples, enabling the reader to apply theories learnt into practice. Re-organised chapter structure to ensure greater synergy between chapters and improved flow of knowledge throughout the text. Available for the first time with Connect, our highly reliable, easy-to-use digital teaching and learning solution that embeds learning science and award-winning adaptive tools to improve student results.Also with access to SmartBook®, our adaptive reading, study and practice environment specific to the book’s content.
Book Synopsis Services Marketing Management by : Peter Mudie
Download or read book Services Marketing Management written by Peter Mudie and published by Routledge. This book was released on 2012-06-25 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services Marketing Management builds on the success of the previous editions, formally entitled 'The Management and Marketing of Services', to provide an easily digestible approach to the service industry with a specific focus on the management and marketing elements. This new edition has been thoroughly revamped to include pedagogical features such as exercises and mini cases throughout the text to consolidate learning and make it more student friendly. New content has been incorporated to bring the subject matter thoroughly up to date, for example featuring more on the Internet, the inclusion of material on call centres in respect of service delivery and service encounter; additional material on customer relationship management (CRM); consideration of frontline employees and internal marketing; and a discussion of revenue management issues in managing demand and capacity. Particularly suitable for students on marketing, business and hospitality courses who require a good grounding in the principles of services marketing, the practical implications are shown clearly and effectively demonstrate how the principles are applied in the real world. A web based lecturer resource accompanies the text.
Book Synopsis Managing Emotions in the Workplace by :
Download or read book Managing Emotions in the Workplace written by and published by M.E. Sharpe. This book was released on with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study is designed to advance the understanding of the causes and effects of emotions at work and extend existing theories to consider implications for the management of emotions.
Book Synopsis OB: The Essentials by : Stephen P. Robbins
Download or read book OB: The Essentials written by Stephen P. Robbins and published by Pearson Higher Education AU. This book was released on 2015-05-20 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robbins: Leading the way in OB Written as an alternative to Robbins’ larger Organisational Behaviour text, OB: The Essentials is an applied and focused text that will help your students to quickly grasp the essential elements of OB. In an engaging 13 chapter format, this book retains the fluid writing style, academic rigour and extensive use of examples that are trademark features of the Robbins texts. While there are less chapters, the book continues to provide cutting-edge content that is often missing in other OB books – this is not merely a subset of material from Robbin’s Organisational Behaviour text; it was written from the ground up to present all the essential content in a shorter format. This new text will have broad appeal; particularly to visual learners who will appreciate the lively design and extensive use of examples and photographs to aid comprehension and retention of concepts. New co-author Dr Michael Jones of the University of Wollongong brings his avid enthusiasm for student education as well as a solid research background in motivation, commitment and business operations to the new text. Reviewers and users of the Robbins texts regularly report that they are ‘conversational’, ‘interesting’, ‘student-friendly’ and ‘very clear and understandable’. Packed full of pedagogical features that will engage and stimulate your students, OB: The Essentials will ensure that they are getting a sound understanding of OB. Features such as the ‘Applying Knowledge’ and ‘Student Challenge’ boxes prompt students to apply and think strategically about what they have just learnt.
Book Synopsis Organizational Behavior by : Stephen P. Robbins
Download or read book Organizational Behavior written by Stephen P. Robbins and published by Pearson South Africa. This book was released on 2009 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robbins/Judge provide the research you want in the language your students understand; accompanied with the best selling self-assessment software, SAL. Some topics include management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management. Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills.
