Healthcare Quality Book: Vision, Strategy, and Tools, Fifth Edition

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Publisher :
ISBN 13 : 9781640553538
Total Pages : 0 pages
Book Rating : 4.5/5 (535 download)

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Book Synopsis Healthcare Quality Book: Vision, Strategy, and Tools, Fifth Edition by :

Download or read book Healthcare Quality Book: Vision, Strategy, and Tools, Fifth Edition written by and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Healthcare Quality Book

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Publisher :
ISBN 13 :
Total Pages : 536 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Healthcare Quality Book by : Scott B. Ransom

Download or read book The Healthcare Quality Book written by Scott B. Ransom and published by . This book was released on 2005 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The definitive book on improving healthcare quality, The Healthcare Quality Book compiles the most current information on a vast array of quality issues, tools, and strategies. The book's core premise is that the key to effective improvement is centering all efforts on the needs of patients. With the future of healthcare revolving around the patient, this book will be a valuable resource for years to come. The editors have assembled a nationally prominent group of contributors to provide the best available thinking in each area of quality" -- Back cover.

The Healthcare Quality Book

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Publisher :
ISBN 13 : 9781567933017
Total Pages : 495 pages
Book Rating : 4.9/5 (33 download)

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Book Synopsis The Healthcare Quality Book by : Elizabeth R. Ransom

Download or read book The Healthcare Quality Book written by Elizabeth R. Ransom and published by . This book was released on 2008 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features the most current information on quality issues, tools, and strategies. With momentum building across the U.S. healthcare system to improve patient health outcomes, this book presents a timely guide to quality improvement techniques. This edition includes new and expanded coverage of: # Standards in healthcare quality # Tools, models, and strategies for quality improvement # Development of a quality measurement approach that includes data collection planning, data analysis, and statistical process control methods # Leadership and strategic planning for quality, including its institutionalization and sustainability # The techniques for creating an organizational culture that fosters quality A new chapter on the quality environment, a new case study takes the reader on an academic medical center's quality journey. The editors have assembled a nationally prominent group of contributors to provide the best available thinking in quality improvement.

Why Hospitals Should Fly

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Publisher : Health Administration Press
ISBN 13 : 9780974386058
Total Pages : 225 pages
Book Rating : 4.3/5 (86 download)

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Book Synopsis Why Hospitals Should Fly by : John J. Nance

Download or read book Why Hospitals Should Fly written by John J. Nance and published by Health Administration Press. This book was released on 2008 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2009 ACHE James A. Hamilton Book of the Year Award! "This book is a tour de force, and no one but John Nance could have written it. Only he could have made sophisticated, scientifically disciplined instruction about the nature and roots of safety into a page-turner. Medical care has a ton yet to learn from the decades of progress that have brought aviation to unprecedented levels of safety, and, in instructing us all about those lessons, John Nance is not just a bridge-builder he is the bridge." --Donald M. Berwick, MD, MPP, President and CEO, Institute for Healthcare Improvement (IHI)

Measuring Quality Improvement in Healthcare

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Publisher : Quality Press
ISBN 13 : 1636940811
Total Pages : 339 pages
Book Rating : 4.6/5 (369 download)

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Book Synopsis Measuring Quality Improvement in Healthcare by : Raymond G. Carey

Download or read book Measuring Quality Improvement in Healthcare written by Raymond G. Carey and published by Quality Press. This book was released on 2001-09-25 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership. "Only authors who have used statistics and control charts to solve real-world healthcare problems could have written a book so practical and timely." - Barry S. Bader, Publisher The Quality Letter for Healthcare Leaders "Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started." - Donald M. Berwick, M.D. President and CEO, Institute for Healthcare Improvement Associate Professor of Pediatrics, Harvard Medical School Contents: Planning Your CQI Journey, Preparing to Collect Data, Data Collection, Understanding Variation, Using Run and Control Charts to Analyze Process Variation, Control Chart Case Studies, Developing Improvement Strategies, Using Patient Surveys for CQI, Formulas for Calculating Control Limits

Results

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Publisher : Harvard Business Press
ISBN 13 : 1647821819
Total Pages : 158 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Results by : Charlie Baker

Download or read book Results written by Charlie Baker and published by Harvard Business Press. This book was released on 2022-05-24 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Leader's Guide to Executing Change and Delivering Results. Governor Charlie Baker, one of the most popular governors in the United States, with a reputation for getting things done, wants to put the service back into public service: "Wedge issues may be great for making headlines," he writes, "but they do not move us forward. Success is measured by what we accomplish together. Our obligation to the people we serve is too important to place politics and partisanship before progress and results." For the Governor and his longtime associate Steve Kadish, these words are much more than political platitudes. They are at the heart of a method for delivering results—and getting past politics—the two developed while working together in top leadership positions in the public and private sectors. Distilled into a four-step framework, Results is the much-needed implementation guide for anyone in public service, as well as for leaders and managers in large organizations hamstrung by bureaucracy and politics. With a broad range of examples, Baker, a Republican, and Kadish, a Democrat, show how to move from identifying problems to achieving results in a way that bridges divides instead of exacerbating them. They show how government can be an engine of positive change and an example of effective operation, not just a hopeless bureaucracy. Results is not only about getting things done, but about renewing people's faith in public service. Empty promises feed disengagement when instead we need confidence in our government and the services it delivers. When a mob attacked the US Capitol Building on January 6, 2021, the very core of our democracy and our sense of government were threatened. Demonstrating that government can work—the goal of this book—is vital to ensuring the future of our democracy.

Operations Management in Healthcare

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Publisher : Springer Publishing Company
ISBN 13 : 0826126537
Total Pages : 640 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Operations Management in Healthcare by : Dr. Corinne M. Karuppan, PhD, CPIM

Download or read book Operations Management in Healthcare written by Dr. Corinne M. Karuppan, PhD, CPIM and published by Springer Publishing Company. This book was released on 2016-06-14 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to build a competitive edge by developing superior operations This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations – and demonstrates how to achieve them. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality, cost, delivery, and flexibility. The competitive priorities are interrelated, with excellent quality laying the foundation for performance in the other competitive priorities, and with targeted improvement initiatives having synergistic effects. The text stresses the benefits of aligning the entire operations system within the parameters of a business strategy. It equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together logically. With a hands-on approach, the book clearly demonstrates the “how-tos” of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives to achieve the status of a highly reliable organization. Integrated throughout are a variety of tools and quantitative techniques with step-by-step instructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creative thinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book’s outstanding value. Key Features: Includes mind maps to connect competitive priorities, concepts, and tools Provides an extensive tool kit for problem solving and process improvements Presents icons throughout the text to emphasize competitive priorities and tool coverage Emphasizes measurement with dashboards and includes data files for statistical process control, queuing, and simulation Demonstrates human dynamics and organizational challenges through realistic vignettes Presents boxed features of frequently asked questions an real-world implementations of concepts Provides comprehensive Instructor Packet and online tutorials

Healthcare Quality Management

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Publisher : Springer Publishing Company
ISBN 13 : 0826145140
Total Pages : 405 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Healthcare Quality Management by : Zachary Pruitt, PhD, MHA, CPH

Download or read book Healthcare Quality Management written by Zachary Pruitt, PhD, MHA, CPH and published by Springer Publishing Company. This book was released on 2020-02-28 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management. Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more. Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional. KEY FEATURES: 25 Realistic Case Studies–Explore challenging Process Improvement, Patient Experience, Patient Safety, and Performance Improvement quality management scenarios set in various healthcare settings Diverse Author Team–Combines the expertise and knowledge of a health management educator, a Chief Nursing Officer at a large regional hospital, and a health system-based Certified Lean Expert Podcasts–Listen to quality management experts share stories and secrets on how to succeed, work in teams, and apply tools to solve problems Quality Management Tools–Grow your quality management skill set with 25 separate quality management tools and approaches tied to the real-world case studies Competency-Based Education Support–Match case studies to professional competencies, such as analytical skills, community collaboration, and interpersonal relations, using case-to-competency crosswalks for health administration, nursing, medicine, and the interprofessional team Comprehensive Instructor’s Packet–Includes PPTs, extensive Excel data files, an Instructor’s Manual with completed A3 problem-solving solutions for each Case Application Exercise, and more! Student ancillaries–Includes data files and A3 template

Crossing the Quality Chasm

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Publisher : National Academies Press
ISBN 13 : 0309072808
Total Pages : 360 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Crossing the Quality Chasm by : Institute of Medicine

Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-08-19 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

Applying Quality Management in Healthcare

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Publisher : Asociation of University Programs in Health Administration/Health Administration Press
ISBN 13 : 9781567938814
Total Pages : 0 pages
Book Rating : 4.9/5 (388 download)

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Book Synopsis Applying Quality Management in Healthcare by : Patrice Spath

Download or read book Applying Quality Management in Healthcare written by Patrice Spath and published by Asociation of University Programs in Health Administration/Health Administration Press. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revision of: Applying quality management in healthcare / Diane L. Kelly.

A Beginner's Guide to Investing

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Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781477463994
Total Pages : 0 pages
Book Rating : 4.4/5 (639 download)

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Book Synopsis A Beginner's Guide to Investing by : Alex H. Frey

Download or read book A Beginner's Guide to Investing written by Alex H. Frey and published by Createspace Independent Publishing Platform. This book was released on 2012-07-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're a complete investing novice or just confused about all the contradictory advice out there, A Beginner's Guide to Investing is an accessible guide to growing your money the smart and easy way.Throw away the get-rich quick schemes that never work and turn off the financial news and it's constant noise. Whether your dream is protecting your assets in a turbulent market or growing your wealth so that you can retire in style, this book is the blueprint.You can be a successful investor - really.Join Ivy Bytes, an innovative start-up dedicated to creating accessible content on crucial issues, and Alex Frey, a lifelong investor and Harvard MBA, as they show you:- How you can realistically expect to double your money every 7-10 years- Why most investors achieve stunningly poor returns on their money - and how to avoid turning into one of them- How to choose an investment account that you can keep for the rest of your life- How to out-perform the vast majority of professional investors while taking less risk- How to quickly create a portfolio of diversified ETFs (exchange traded funds)- How to put in as few as three to five hours every year on your investing - and still beat 80% of investors- Why you may not be properly diversified in holding the most popular index mutual funds- How endowments like Yale university have consistently beaten the overall stock market - and what you can learn from them- Why the vast majority of mutual funds fail to live up to their promise- Why your financial adviser and mutual fund manager might be getting more rich than you off of your investments- What the terms "beta" and "alpha" mean - and why understanding them is critical to retiring rich- How to maximize your tax savings by using a 401(k) and IRA- When and how to re-balance your portfolio- How to have the confidence to manage your money for life- And more. About the AuthorsAlex Frey has been engrossed in the investing world since the age of 16. He has served previously as a research analyst for a major mutual fund company. Alex has successfully passed all three Chartered Financial Analyst examinations, and has an MBA from the Harvard Business School. He lives in San Francisco, CA. When he is not writing, he enjoys reading, investing, and doing just about anything outdoors.Ivy Bytes is an innovative start-up building authoritative, yet accessible guides to subjects in the fields of politics, current events, economics, and finance. Ivy Bytes books are thoroughly researched and extensively fact-checked, so that you can be sure you are getting the latest in mainstream thought - not misguided conspiracy theories or reckless self-promotion.

Medical Quality Management

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Publisher : Springer Nature
ISBN 13 : 3030480801
Total Pages : 385 pages
Book Rating : 4.0/5 (34 download)

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Book Synopsis Medical Quality Management by : Angelo P. Giardino

Download or read book Medical Quality Management written by Angelo P. Giardino and published by Springer Nature. This book was released on 2020-08-31 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive medical textbook is a compendium of the latest information on healthcare quality. The text provides knowledge about the theory and practical applications for each of the core areas that comprise the field of medical quality management as well as insight and essential briefings on the impact of new healthcare technologies and innovations on medical quality and improvement. The third edition provides significant new content related to medical quality management and quality improvement, a user-friendly format, case studies, and updated learning objectives. This textbook also serves as source material for the American Board of Medical Quality in the development of its core curriculum and certification examinations. Each chapter is designed for a review of the essential background, precepts, and exemplary practices within the topical area: Basics of Quality Improvement Data Analytics for the Improvement of Healthcare Quality Utilization Management, Case Management, and Care Coordination Economics and Finance in Medical Quality Management External Quality Improvement — Accreditation, Certification, and Education The Interface Between Quality Improvement and Law Ethics and Quality Improvement With the new edition of Medical Quality Management: Theory and Practice, the American College of Medical Quality presents the experience and expertise of its contributors to provide the background necessary for healthcare professionals to assume the responsibilities of medical quality management in healthcare institutions, provide physicians in all medical specialties with a core body of knowledge related to medical quality management, and serve as a necessary guide for healthcare administrators and executives, academics, directors, medical and nursing students and residents, and physicians and other health practitioners.

HQ Solutions

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Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1496389786
Total Pages : 344 pages
Book Rating : 4.4/5 (963 download)

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Book Synopsis HQ Solutions by : NAHQ

Download or read book HQ Solutions written by NAHQ and published by Lippincott Williams & Wilkins. This book was released on 2017-10-16 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: For comprehensive guidance on creating quality structures that support patient/provider collaboration, cost-effective solutions, and safe, efficient care, get the fully updated HQ Solutions, an official publication of the National Association for Healthcare Quality (NAHQ). Written by HQ experts and applicable to all practice settings, this essential resource offers healthcare quality professionals the theoretical and practical basis for safe, reliable, cost-effective care, including the use of state-of-the-art tools for measuring, monitoring, selecting, and managing data. Invaluable for preparing for the Certified Professional in Healthcare Quality® (CPHQ) certification exam, this is an optimal healthcare quality professional’s resource. Create a safer, more efficient care environment, with proven quality improvement practices ... NEW quality and safety tools and techniques adaptable to any care setting NEW and updated content on recent changes in U.S. healthcare quality requirements, legislation, and reform NEW content on core skills and methods of organizational leadership, patient safety, performance and process improvement, and health data analytics Key resource for HQ principles and practices—vital for healthcare quality professionals including nurses, instructors, researchers, consultants, and clinicians in all practice settings, including home care, hospices, skilled nursing facilities, rehab, and ambulatory care, as well as healthcare organizations, healthcare boards, and government agencies Organizational Leadership Leadership fundamentals and principles, quality and safety infrastructure, strategic planning, and change management Real-life scenarios solved with proven leadership formulas and evidence-based solutions Performance measures, key performance and quality indicators, and performance improvement models Accreditation, Regulation, and Continuous Readiness Impact of regulations on healthcare quality and safety Continuous readiness activities Organizational assessment, survey procedures, and more Health Data Analytics Foundations of a solid data management system Tools, approaches, and application of data management systems, data collection, interpretation, and reporting Analysis tools and basic statistical techniques and methods Patient Safety Practical tools for safety assessment, planning, implementation, and evaluation Components of a safety culture Effective risk management strategies Performance, Safety, and Process Improvement Key principles and practices Critical pathways, effective team building, decision support, benchmarking IOM imperatives, analysis and interpretation of data, decision-support tools, and more

Hospital and Healthcare Security

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Publisher : Butterworth-Heinemann
ISBN 13 : 9780080886022
Total Pages : 720 pages
Book Rating : 4.8/5 (86 download)

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Book Synopsis Hospital and Healthcare Security by : Russell Colling

Download or read book Hospital and Healthcare Security written by Russell Colling and published by Butterworth-Heinemann. This book was released on 2009-10-12 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable. FEATURES AND BENEFITS: * Practical support for healthcare security professionals, including operationally proven policies, and procedures * Specific assistance in preparing plans and materials tailored to healthcare security programs * Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments * General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment NEW TO THIS EDITION: * Quick-start section for hospital administrators who need an overview of security issues and best practices

Launching and Leading Change Initiatives in Health Care Organizations

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Publisher : John Wiley & Sons
ISBN 13 : 1118099141
Total Pages : 176 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Launching and Leading Change Initiatives in Health Care Organizations by : David A. Shore

Download or read book Launching and Leading Change Initiatives in Health Care Organizations written by David A. Shore and published by John Wiley & Sons. This book was released on 2014-05-27 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implement change that fosters sustainable growth and better patient care Health care projects depend on astute management of change. But more than anything else, they depend on leaders who pay attention, who understand the importance of starting right, and who know how to launch projects that succeed. If leaders can increase the percentage of successful projects, patients, and practitioners everywhere will be better off and so will the organizations that depend on these projects for innovation. In Launching and Leading Change Initiatives in Health Care Organizations: Managing Successful Projects. Author David A. Shore of the Harvard School of Public Health speaks directly to the health care leaders and managers who see the need for change, but keep encountering nearly insurmountable challenges. Through his research, Shore discovered that most implementation failures occur because of a poor launch, and that strengthening processes and operations during the early weeks of a new project is a key to continued success. The book covers issues like: The preliminary groundwork that cultivates a stronger launch Systematic and selective project selection Building the team that accomplishes change Skill-building and record-keeping systems that foster sustainable growth Launching and Leading Change Initiatives in Health Care Organizations gives leaders and managers the practical, easy-to-implement ideas and methodologies to start and manage projects successfully.

The Fifth Discipline Fieldbook

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Publisher : Crown Currency
ISBN 13 : 0804153167
Total Pages : 606 pages
Book Rating : 4.8/5 (41 download)

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Book Synopsis The Fifth Discipline Fieldbook by : Peter M. Senge

Download or read book The Fifth Discipline Fieldbook written by Peter M. Senge and published by Crown Currency. This book was released on 2014-05-14 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: Senge's best-selling The Fifth Discipline led Business Week to dub him the "new guru" of the corporate world; here he offers executives a step-by-step guide to building "learning organizations" of their own.

The Healthcare Quality Book Vision, Strategy, And Tool

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Publisher :
ISBN 13 : 9788180140914
Total Pages : 523 pages
Book Rating : 4.1/5 (49 download)

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Book Synopsis The Healthcare Quality Book Vision, Strategy, And Tool by : S.B. Ransom

Download or read book The Healthcare Quality Book Vision, Strategy, And Tool written by S.B. Ransom and published by . This book was released on 2006-01-01 with total page 523 pages. Available in PDF, EPUB and Kindle. Book excerpt: PART-I : SCIENCE AND KNOWLEDGE FOUNDATION: Healthcare Quality and Patient * Basic Concepts of Healthcare Quality * Variation in Medical Practice and Implications for Quality * Quality Improvement Systems, Theories, and Tools * PART- II : ORGANIZATION AND MICRO SYSTEMS: The Search for a few Good Indicators * Data Collection * Statistical Tools For Care * Dashboards and Scorecards : Tools for Creating Alignment * Paient Safty and Medical Errors * Information Technology Applications for Improved Quality * Leadership for Quality * Organizational Quality Infrastructure * Implementing Quality as the Core Organizational Strategy * Implementing Healthcare Quality Improvment * PART-III : ENVIRONMENT : Medical Mal-Practice and Medicolegal Implications of Quality * Accreditation its Role in Driving Accountability in Healthcare * How Purchasers Select and Pay for Quality * Appendices * Index * Abouth the Authors.