Health Care Without Walls: a Roadmap for Reinventing U. S. Health Care

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Publisher :
ISBN 13 : 9781090946461
Total Pages : 267 pages
Book Rating : 4.9/5 (464 download)

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Book Synopsis Health Care Without Walls: a Roadmap for Reinventing U. S. Health Care by : Nehi (Network for Excellence in Health Innovation)

Download or read book Health Care Without Walls: a Roadmap for Reinventing U. S. Health Care written by Nehi (Network for Excellence in Health Innovation) and published by . This book was released on 2019-03-21 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEHI's "Health Care Without Walls: A Roadmap for Reinventing U.S. Health Care" embraces the vision of a more "distributed" health care system extending outside of traditional institutional settings - one that is more convenient, accessible, and arguably less costly than what the United States has now. By combining technologies such as telehealth with a reconfigured work force, the nation's health care system could be transformed into one that better anticipates individuals' needs; works to keep them as healthy as possible; and brings prevention and care out of conventional institutional settings into peoples' homes, workplaces, and other convenient locations."Health Care Without Walls: A Roadmap for Reinventing U.S. Health Care" is a product of NEHI's Health Care Without Walls initiative, which drew on the collective insights of approximately 200 individuals, including leaders of its five separate work streams focused on technology, the health care work force, payment, regulatory, and human factors issues. NEHI, the Network for Excellence in Health Innovation, is a national nonprofit, nonpartisan organization composed of stakeholders from across all key sectors of health and health care.

Health Care Without Walls: a Roadmap for Reinventing U. S. Health Care

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Publisher :
ISBN 13 : 9781728915418
Total Pages : 259 pages
Book Rating : 4.9/5 (154 download)

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Book Synopsis Health Care Without Walls: a Roadmap for Reinventing U. S. Health Care by : Susan Dentzer

Download or read book Health Care Without Walls: a Roadmap for Reinventing U. S. Health Care written by Susan Dentzer and published by . This book was released on 2018-10-29 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine a health care system that anticipated individuals' needs, worked to keep them healthy, and delivered as much care as possible to them in their homes, workplaces, and communities. Health Care Without Walls: A Roadmap for Reinventing U.S. Health Care embraces this vision of a more "distributed" health care system extending outside of traditional institutional settings - and that would be more convenient, accessible, and arguably less costly than what the United States has now. This vision is increasingly achievable, with the help of a revamped health care work force equipped with powerful technologies, starting with telehealth and remote monitoring, and ultimately embracing a range of new intelligent devices and systems. Many of the neediest patients would benefit, as described in a series of scenarios embedded in the book. But multiple obstacles will need to be overcome first. Health Care Without Walls recommends specific changes in how health systems are paid and regulated, as well as in the work force and the way technologies are developed, to achieve this radical new vision. Health Care Without Walls resulted from the work of NEHI, the Network for Excellence in Health Innovation, a nonprofit, nonpartisan organization composed of members from across the health care system. It draws on the collective insights of more than 200 individuals who brainstormed for more than a year over how to bring this revamped vision of health care about.

Healthcare Without Walls

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Publisher : 2020health.Org
ISBN 13 : 9781907635120
Total Pages : 106 pages
Book Rating : 4.6/5 (351 download)

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Book Synopsis Healthcare Without Walls by : John Cruickshank

Download or read book Healthcare Without Walls written by John Cruickshank and published by 2020health.Org. This book was released on 2010 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: The explosive growth in the number of people with long term conditions (LTCs), such as diabetes, heart disease and lung disease, could overwhelm NHS resources, according to a new report to be published on 24th November. The report by the think tank 2020health.org warns that the current NHS approach to delivering care to people with LTCs is unsustainable both in terms of cost and quality, and in no one's best interests - least of all the patients and their carers.

Health Tech

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Publisher : CRC Press
ISBN 13 : 1000452263
Total Pages : 169 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Health Tech by : Trond Arne Undheim

Download or read book Health Tech written by Trond Arne Undheim and published by CRC Press. This book was released on 2021-11-09 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Tech: Rebooting Society's Software, Hardware and Mindset fulfills the need for actionable insight on what’s truly driving change and how to become a changemaker, not just affected by it. The book introduces anybody who wishes to understand how global healthcare will change in the next decade to the key technologies, social dynamics, and systemic shifts that are shaping the future. Healthcare futurist, investor, and entrepreneur Trond Arne Undheim describes the complex history of public health, why it’s so complicated and what the major challenges are right now. He includes a discussion of COVID, why it happened, the cultural factors that have slowed down traditional public health measures, and how innovation can help. He also discusses what is happening in health systems around the world as a result of the pandemic. The book explores certain health tech measures, tools (basic medical devices gradually being upgraded and digitally enhanced), processes, and innovations that are already working well along with others that are in their infancy, such as AI, wearables, robotics, sensors, and digital therapeutics. The book describes the movers and shakers in the healthcare system of the future, from startups to patient and service providers, as well as the health challenges of our time, including pandemics, aging, preventive healthcare, and much more. The book concludes with a look at how health tech may bring about the biggest opportunity to transform healthcare for decades to come.

Essentials of Nursing Informatics, 7th Edition

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Publisher : McGraw Hill Professional
ISBN 13 : 126045679X
Total Pages : 929 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis Essentials of Nursing Informatics, 7th Edition by : Virginia K. Saba

Download or read book Essentials of Nursing Informatics, 7th Edition written by Virginia K. Saba and published by McGraw Hill Professional. This book was released on 2021-03-22 with total page 929 pages. Available in PDF, EPUB and Kindle. Book excerpt: The single best resource for learning how technology can make the nursing experience as rewarding and successful as possible Doody's Core Titles for 2021! Essentials of Nursing Informatics provides the information and insights readers need to manage and process data to improve the quality and outcomes of healthcare. Topics include the use of computers in nursing administration, practice, education, and research; computer systems and information theory; electronic medical records, continuum of care information technology systems, and personal health records; coding; and government, clinical, and private sector system requirements. This revised and updated edition covers the latest changes in technology, administration, policy, and their effects on healthcare informatics in the U.S., with contributing international authors from Canada, South America, Europe, Asia, Australia, and New Zealand. The seventh edition includes section summaries, and each chapter includes sample test questions and answers. This updated seventh edition covers: Nursing Informatics Technologies Nursing Practice Applications System Standards Advanced Applications for the 4th Nursing IT Revolution System Life Cycle Educational Applications Informatics Theory Standards Research Applications Policies and Quality Measures in Healthcare

Healthcare at a Turning Point

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Publisher : CRC Press
ISBN 13 : 1466561521
Total Pages : 279 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Healthcare at a Turning Point by : Rita E. Numerof

Download or read book Healthcare at a Turning Point written by Rita E. Numerof and published by CRC Press. This book was released on 2012-08-16 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: If the furious debate around the state of healthcare in the US has led to any consensus, it’s that the system should be delivering better quality for less cost than it does. The truth is that our healthcare system is a sprawling mix of competing interests in which those of the patient are valued least. Too much discussion has devolved to simplistic scapegoating, and too few comprehensive, constructive solutions have been offered. It’s time for a fresh vision. In straightforward language, Healthcare at a Turning Point: A Roadmap for Change outlines a new market-based business model that aligns industry financing mechanisms with the goals of prevention, improved quality, and reduced costs. Drawing on more than 25 years of cross-industry consulting experience, the authors: Articulate a market-based vision of the industry Examine past efforts to reduce costs, their failures and their unanticipated consequences Spotlight perverse incentives that distort the way the healthcare system operates and make it less than it could be Present concrete recommendations for change within the healthcare delivery, insurance, pharmaceutical, device and diagnostics sectors Explain the changes that employers, consumers and policy makers can make to create a more customer-responsive system that delivers more value For all the uncertainty in the current environment, there is also a rare opportunity to fundamentally redefine who wins in this market. Healthcare at a Turning Point provides guidance to executives ready for that contest as well as a roadmap for change.

Reinventing Fire

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Publisher : Chelsea Green Publishing
ISBN 13 : 1603583726
Total Pages : 4 pages
Book Rating : 4.6/5 (35 download)

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Book Synopsis Reinventing Fire by : Amory Lovins

Download or read book Reinventing Fire written by Amory Lovins and published by Chelsea Green Publishing. This book was released on 2011-10-15 with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine fuel without fear. No climate change. No oil spills, no dead coalminers, no dirty air, no devastated lands, no lost wildlife. No energy poverty. No oil-fed wars, tyrannies, or terrorists. No leaking nuclear wastes or spreading nuclear weapons. Nothing to run out. Nothing to cut off. Nothing to worry about. Just energy abundance, benign and affordable, for all, forever. That richer, fairer, cooler, safer world is possible, practical, even profitable-because saving and replacing fossil fuels now works better and costs no more than buying and burning them. Reinventing Fire shows how business-motivated by profit, supported by civil society, sped by smart policy-can get the US completely off oil and coal by 2050, and later beyond natural gas as well. Authored by a world leader on energy and innovation, the book maps a robust path for integrating real, here-and-now, comprehensive energy solutions in four industries-transportation, buildings, electricity, and manufacturing-melding radically efficient energy use with reliable, secure, renewable energy supplies.Popular in tone and rooted in applied hope, Reinventing Fire shows how smart businesses are creating a potent, global, market-driven, and explosively growing movement to defossilize fuels. It points readers to trillions in savings over the next 40 years, and trillions more in new business opportunities.Whether you care most about national security, or jobs and competitive advantage, or climate and environment, this major contribution by world leaders in energy innovation offers startling innovations will support your values, inspire your support, and transform your sense of possibility.Pragmatic citizens today are more interested in outcomes than motives. Reinventing Fire answers this trans-ideological call. Whether you care most about national security, or jobs and competitive advantage, or climate and environment, its startling innovations will support your values, inspire your support, and transform your sense of possibility.

Knowing What Works in Health Care

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Publisher : National Academies Press
ISBN 13 : 0309113563
Total Pages : 279 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Knowing What Works in Health Care by : Institute of Medicine

Download or read book Knowing What Works in Health Care written by Institute of Medicine and published by National Academies Press. This book was released on 2008-05-29 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is currently heightened interest in optimizing health care through the generation of new knowledge on the effectiveness of health care services. The United States must substantially strengthen its capacity for assessing evidence on what is known and not known about "what works" in health care. Even the most sophisticated clinicians and consumers struggle to learn which care is appropriate and under what circumstances. Knowing What Works in Health Care looks at the three fundamental health care issues in the United States-setting priorities for evidence assessment, assessing evidence (systematic review), and developing evidence-based clinical practice guidelines-and how each of these contributes to the end goal of effective, practical health care systems. This book provides an overall vision and roadmap for improving how the nation uses scientific evidence to identify the most effective clinical services. Knowing What Works in Health Care gives private and public sector firms, consumers, health care professionals, benefit administrators, and others the authoritative, independent information required for making essential informed health care decisions.

Reengineering Health Care

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Publisher : FT Press
ISBN 13 : 0137052650
Total Pages : 241 pages
Book Rating : 4.1/5 (37 download)

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Book Synopsis Reengineering Health Care by : James Champy

Download or read book Reengineering Health Care written by James Champy and published by FT Press. This book was released on 2010 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: """Reengineering Health Care" gets to the core of transforming our current system by advocating the widespread use of IT, eliminating inefficient practices, and keeping the system focused on a healthy individual and not on a broken process.""--Newt Gingrich, Founder of the Center for Health Transformation, and former Speaker of the U.S. House of Representatives ""This book is a prescription for streamlining health care. Using the techniques that have successfully transformed business into customer-focused and efficient organizations, the authors provide a step-by-step approach to improving health care processes, guiding health care into the next generation of Lean delivery systems.""--Dr. John Halamka, Chief Information Officer, Beth Israel Deaconess Medical Center ""In health care, we tend to inundate our people with information, rather than enabling them to have insights. This concise guide will resonate with both senior and front-line managers who know they're engaged in unproductive work. They will see that reengineering is not overly difficult and can enable them to improve patient care and efficiency.""--Trevor Fetter, President and CEO, Tenet Health Corporation, and Trustee, Federation of American Hospitals ""It isn't reform that will fix our ailing health care system, its reengineering. Champy and Greenspun highlight organizations that have transformed, and reinvented, themselves by reengineering care delivery-they've lowered costs, improved care quality and patient safety, and increased the satisfaction of those giving and receiving care. Every clinician, hospital executive, and politician should read this book.""--Bill Crounse, M.D., Senior Director, Worldwide Health, Microsoft Corporation ""Implement health care technology, and you have better health care tools; reengineer with a focus on technology, process, and people, and you have a better health care system. This straightforward guide shows how to transform health care to maximize quality, safety, convenience, and impact the cost of delivery. No one can read this book and not feel a profound call to action.""--H. Stephen Lieber, CAE, President & CEO, HIMSS In their legendary book, "Reengineering the Corporation", Jim Champy and Michael Hammer introduced businesspeople to the enormous power of a revolutionary methodology called "reengineering". Using reengineering, businesses around the world have systematically retooled their processes--achieving dramatic cost savings, greater customer satisfaction, and more value. Now, Jim Champy and Dr. Harry Greenspun show how to apply the proven reengineering methodology in health care: throughout physician practices, hospitals, and even entire health systems. You'll meet innovative and visionary leaders who've been successfully reengineering organizations across the entire delivery spectrum and learn powerful lessons for improving quality, reducing costs, and expanding access. This book doesn't just demonstrate the immense potential of health care reengineering to revolutionize health care delivery: "it offers a clear roadmap for realizing that potential in your own organization""." Deliver Better Care to More People, at Lower Cost How reengineering can lead to more efficient, safer delivery--and sharply reduced costs How to focus on prevention and wellness, as well as chronic disease and hospital care How to earn the trust, contributions, and passion of skeptical physicians and health care professionals How to harness technology to create more seamless, accessible, valued, and sustainable health care systems--and avoid technology's pitfalls How Zeev Neuwirth transformed the Lenox Hill Hospital ER and the 700-doctor Harvard Vanguard Medical Associates practice How Tom Knight is revolutionizing patient safety at Methodist Hospital System, one of America's largest private, nonprofit medical complexes How to start today in your own organization!

Women and Transition

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Publisher : Springer
ISBN 13 : 1137476559
Total Pages : 184 pages
Book Rating : 4.1/5 (374 download)

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Book Synopsis Women and Transition by : Linda Rossetti

Download or read book Women and Transition written by Linda Rossetti and published by Springer. This book was released on 2015-11-05 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a recent study, ninety percent of women stated that they 'expect to transition' within the next five years. Rather than be frustrated, Rosetti argues that with thought and some elbow grease, transition is not only healthy but rewarding. Women and Transition is a step-by-step how-to guide that every woman can learn from.

Crossing the Quality Chasm

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Publisher : National Academies Press
ISBN 13 : 0309072808
Total Pages : 360 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Crossing the Quality Chasm by : Institute of Medicine

Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-08-19 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

Pivot

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Publisher : Simon and Schuster
ISBN 13 : 1476779481
Total Pages : 304 pages
Book Rating : 4.4/5 (767 download)

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Book Synopsis Pivot by : Adam Markel

Download or read book Pivot written by Adam Markel and published by Simon and Schuster. This book was released on 2022-02-08 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The successful CEO of the internationally renowned Peak Potentials who has trained thousands of people to find new jobs, careers, and directions shares his practical and inspirational program for reinventing yourself, whether you are out of work or want to change your professional trajectory. What would you do in your life if you knew you could not fail? That's the question answered in Pivot, a roadmap for embracing your true potential without abandoning your responsibilities or risking your future.

The Empowered Patient

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Publisher : Ballantine Books
ISBN 13 : 0345523113
Total Pages : 242 pages
Book Rating : 4.3/5 (455 download)

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Book Synopsis The Empowered Patient by : Elizabeth S. Cohen

Download or read book The Empowered Patient written by Elizabeth S. Cohen and published by Ballantine Books. This book was released on 2010-08-10 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The facts are alarming: Medical errors kill more people each year than AIDS, breast cancer, or car accidents. A doctor’s relationship with pharmaceutical companies may influence his choice of drugs for you. The wrong key word on an insurance claim can deny you coverage. Through real life stories, including her own, and shrewd advice, CNN’s Elizabeth Cohen shows you how to become your own advocate and navigate the minefield of today’s health-care system. But there’s good news. Discover how to • find a doctor who “gets” you and listens to you • ask the right questions for the best treatment • make the most out of a short office visit • cut out-of-pocket costs for prescription drugs • harness the power of the Internet for medical issues • fight back when claims are denied Combining the personal stories of patients across America with crucial advice on receiving the best possible health care, this guide will enable you to confront an often confusing and perilous system—and come out ahead.

Relocalizing Health

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Publisher :
ISBN 13 : 9780999234365
Total Pages : pages
Book Rating : 4.2/5 (343 download)

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Book Synopsis Relocalizing Health by : Dave Chase

Download or read book Relocalizing Health written by Dave Chase and published by . This book was released on 2020-10 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Road to Reinvention

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Publisher : John Wiley & Sons
ISBN 13 : 0470923431
Total Pages : 272 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis The Road to Reinvention by : Josh Linkner

Download or read book The Road to Reinvention written by Josh Linkner and published by John Wiley & Sons. This book was released on 2014-05-27 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies, communities, and individuals fall for many reasons, but one of the most common—and easily avoidable—is the failure to reinvent. When people and organizations rest on prior successes rather than driving purposeful transformation, they discover too late that they have lost their market position altogether to competitors and external forces. The most successful companies, brands, and individuals make reinvention a regular part of their business strategies. Transformation demands an ongoing process of discovery and imagination, and The Road to Reinvention lays out a systematic approach for continually challenging and reinventing yourself and your business. Venture capitalist and serial entrepreneur Josh Linkner identifies six elements in any business that are ripe for reinvention and shares examples, methods, and step-by-step techniques for creating deliberate, productive disruption. Throughout The Road to Reinvention, Linkner also explores the history—the great rise, unprecedented fall, and now rebirth—of his beloved hometown, Detroit. First rising to greatness as the result of breathtaking innovation, Detroit had generations of booming growth before succumbing to apathy, atrophy, and finally bankruptcy. Now, the city is rising from the ashes and driving sustainable success through an intense focus on reinvention. Linkner brings an insider's view of this incredible story of grit, determination, and creativity, sharing his perspective on Detroit's successes and setbacks as a profound example of large-scale organizational and personal transformation. Change is inevitable. You need to decide: Will you drive that change, or be driven away by it? Will you disrupt or be disrupted? By choosing to deliberately reimagine your own status quo, you can secure a strong future for both your company and your career.

The Truth Machine

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Publisher : St. Martin's Press
ISBN 13 : 1250114608
Total Pages : 352 pages
Book Rating : 4.2/5 (51 download)

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Book Synopsis The Truth Machine by : Paul Vigna

Download or read book The Truth Machine written by Paul Vigna and published by St. Martin's Press. This book was released on 2018-02-27 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Views differ on bitcoin, but few doubt the transformative potential of Blockchain technology. The Truth Machine is the best book so far on what has happened and what may come along. It demands the attention of anyone concerned with our economic future." —Lawrence H. Summers, Charles W. Eliot University Professor and President Emeritus at Harvard, Former Treasury Secretary From Michael J. Casey and Paul Vigna, the authors of The Age of Cryptocurrency, comes the definitive work on the Internet’s Next Big Thing: The Blockchain. Big banks have grown bigger and more entrenched. Privacy exists only until the next hack. Credit card fraud is a fact of life. Many of the “legacy systems” once designed to make our lives easier and our economy more efficient are no longer up to the task. Yet there is a way past all this—a new kind of operating system with the potential to revolutionize vast swaths of our economy: the blockchain. In The Truth Machine, Michael J. Casey and Paul Vigna demystify the blockchain and explain why it can restore personal control over our data, assets, and identities; grant billions of excluded people access to the global economy; and shift the balance of power to revive society’s faith in itself. They reveal the disruption it promises for industries including finance, tech, legal, and shipping. Casey and Vigna expose the challenge of replacing trusted (and not-so-trusted) institutions on which we’ve relied for centuries with a radical model that bypasses them. The Truth Machine reveals the empowerment possible when self-interested middlemen give way to the transparency of the blockchain, while highlighting the job losses, assertion of special interests, and threat to social cohesion that will accompany this shift. With the same balanced perspective they brought to The Age of Cryptocurrency, Casey and Vigna show why we all must care about the path that blockchain technology takes—moving humanity forward, not backward.

The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All

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Author :
Publisher : McGraw-Hill Education
ISBN 13 : 9781260455571
Total Pages : 336 pages
Book Rating : 4.4/5 (555 download)

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Book Synopsis The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All by : David W Johnson

Download or read book The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All written by David W Johnson and published by McGraw-Hill Education. This book was released on 2019-08-22 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer-centric, market-driven solutions for fixing America’s broken healthcare system—from one of the industry’s most innovative thought leaders. Healthcare accounts for nearly a fifth of the U.S. economy. Everyone agrees that the current system is broken and in desperate need of repair. It should cost less, tackle chronic disease, and promote health. It requires a massive shift in resources from acute services to better care management, behavioral health, and primary care services. The question isn’t what to do. It’s how to do it. The revolution starts by meeting and supporting consumers’ real health needs. It’s time for American healthcare to serve the people. This is The Customer Revolution in Healthcare. Written by leading healthcare strategist and commentator David W. Johnson, this groundbreaking book is more than a wake-up call. It’s a point-by-point action plan to: • Blow up the “Healthcare Industrial Complex” • Liberate data and empower consumers with technology • Promote agile, innovative, and customer-centric “platform” companies • Reduce costs, improve service, and generate superior outcomes • Deliver personalized care with precisions and compassion • Explain and address America’s self-created opioid crisis • Provide affordable and accessible health insurance for all • Turbocharge the U.S. economy • Foster healthier communities Revolutionary healthcare empowers patients and providers alike. Competitive healthcare companies reconfigure inefficient business models to deliver appropriate, accessible, holistic, and reliable care at lower costs. Caregivers engage patients with insight and compassion informed by real-time data and analytics. Payers reward health companies that deliver great outcomes and great service at competitive prices while keeping members as healthy as possible. Investors fund innovative companies whose products and services delight customers. And consumers receive compassionate, affordable, convenient healthcare that meets their needs. Most important, The Customer Revolution in Healthcare provides a robust framework for aligning economic incentives with patient needs to deliver better outcomes at lower costs with superior customer service. The future of healthcare belongs to innovative customer-centric health companies that deliver kinder, smarter, more affordable care—to all.