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Handbook Of Service Description
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Book Synopsis Handbook of Service Description by : Alistair Barros
Download or read book Handbook of Service Description written by Alistair Barros and published by Springer Science & Business Media. This book was released on 2012-03-02 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Service Description introduces an in-depth overview of service description efforts. The book also highlights the recent Unified Service Description Language (USDL) in detail and discusses its methods. The Handbook of Service Description is the normative scientific reference for the upcoming standardization of the Unified Service Description Language (USDL). Complete documentation is included. The Handbook of Service Description is designed for those working in the service science industry as a reference book. Advanced-level students focused on computer science, engineering and business will also find this book a valuable asset.
Book Synopsis Handbook of Services Marketing and Management by : Teresa Swartz
Download or read book Handbook of Services Marketing and Management written by Teresa Swartz and published by SAGE. This book was released on 2000 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'
Book Synopsis The Service Culture Handbook by : Jeff Toister
Download or read book The Service Culture Handbook written by Jeff Toister and published by . This book was released on 2017-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Book Synopsis The Wiley International Handbook of Service-Learning for Social Justice by : Darren E. Lund
Download or read book The Wiley International Handbook of Service-Learning for Social Justice written by Darren E. Lund and published by John Wiley & Sons. This book was released on 2018-10-30 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to service-learning for social justice written by an international panel of experts The Wiley International Handbook of Service-Learning for Social Justice offers a review of recent trends in social justice that have been, until recently, marginalized in the field of service-learning. The authors offer a guide for establishing and nurturing social justice in a variety of service-learning programs, and show that incorporating the principles of social justice in service-learning can empower communities to resist and disrupt oppressive power structures, and work for solidarity with host and partner communities. With contributions from an international panel of experts, the Handbook contains a critique of the field’s roots in charity; a review of the problematization of Whitenormativity, paired with the bolstering of diverse voices and perspectives; and information on the embrace of emotional elements including tension, ambiguity, and discomfort. This important resource: Considers the role of the community in service-learning and other community‐engaged models of education and practice Explores the necessity of disruption and dissonance in service-learning Discusses a number of targeted issues that often arise in service-learning contexts Offers a practical guide to establishing and nurturing social justice at the heart of an international service-learning program Written for advanced undergraduate students, graduate students, scholars, and educators, The Wiley International Handbook of Service-Learning for Social Justice highlights social justice as a conflict‐ridden struggle against inequality, xenophobia, and oppression, and offers practical suggestions for incorporating service-learning programs in various arenas.
Book Synopsis Servicing ITSM by : Randy A. Steinberg
Download or read book Servicing ITSM written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2013-12 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog--this book is a service catalog!" "We really struggled to identify and pull our IT services together until we saw this material--it saved us months!" "With this material, we can finally tell the business what IT actually delivers to them!" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!" "One can put together an entire IT service management operation just from the service descriptions in this book!"
Book Synopsis Handbook of Research on Service-oriented Systems and Non-functional Properties by : Stephan Reiff-Marganiec
Download or read book Handbook of Research on Service-oriented Systems and Non-functional Properties written by Stephan Reiff-Marganiec and published by . This book was released on 2011-12-01 with total page 583 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book unites different approaches and methods used to describe, map, and use non-functional properties and service level agreements"--Provided by publisher.
Book Synopsis The SAGE Handbook of Service-Dominant Logic by : Stephen L. Vargo
Download or read book The SAGE Handbook of Service-Dominant Logic written by Stephen L. Vargo and published by SAGE. This book was released on 2018-10-08 with total page 801 pages. Available in PDF, EPUB and Kindle. Book excerpt: The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.
Book Synopsis This Is Service Design Doing by : Marc Stickdorn
Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Download or read book Student Services written by John H. Schuh and published by John Wiley & Sons. This book was released on 2010-10-19 with total page 620 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its fifth edition, Student Services: A Handbook for the Profession has been hailed as a classic reference in the field. In this important resource, a new cast of student affairs scholars and practitioners examine the changing context of the student experience in higher education, the evolution of the role of student affairs professionals, and the philosophies, ethics, and theories that guide the practice of student affairs work. The fifth edition covers a broad range of relevant topics including historical roots and development of the profession, philosophies and ethical standards, legal issues, theoretical bases of the profession, organizing and managing student affairs programs, and essential competencies: leadership, multiculturalism, supervision, teaching, counseling and helping skills, advising and consultation, conflict resolution, community development, professionalism, and developing institutional partnerships. It also addresses the future of student affairs practice and how it is informed by student learning outcomes and technology. "The painstakingly thorough coverage of topics important to the profession of student affairs makes this handbook a valuable resource to the scholarly and practice communities of the profession." —John M. Braxton, professor, Higher Education Leadership and Policy Program, Peabody College, Vanderbilt University; editor, Journal of College Student Development "Continues three decades of excellence in providing a comprehensive set of resources that provides firm grounding for the higher education student affairs community in all aspects of our profession." —Michael J. Cuyjet, professor, Department of Educational and Counseling Psychology, University of Louisville "Casts an impressively wide net, thoroughly capturing critical topics and offering a deeply nuanced and technical, yet readily accessible narrative trajectory and study of student affairs in higher education." —Theresa A. Powell, vice president for student affairs, Temple University
Book Synopsis Handbook to Service the Deaf and Hard of Hearing by : John W. Adams
Download or read book Handbook to Service the Deaf and Hard of Hearing written by John W. Adams and published by BRILL. This book was released on 2021-10-01 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a handbook for readers who wish to learn more about providing services to individuals who are deaf or hard of hearing. It provides basic knowledge of Deaf Culture and the hard of hearing population, the aesthetics of American Sign Language, and an awareness of hearing loss and its influence on family and community life. This is a unique book in that it draws from the experiences of a Deaf (Rohring) and a hearing (Adams) author, providing a comprehensive perspective. It draws upon research and literature, from professional practice, and from anecdotal accounts. "Handbook to Service the Deaf and Hard of Hearing" is an essential resource for college training programs, hospitals, health care agencies, hearing and speech centers, school districts, educational agencies, and any one working with or employing deaf or hard of hearing persons. It features chapters containing research and practical information on understanding the primary issues affecting the lives of deaf and hard of hearing people. It has unique perspectives from Deaf, hard of hearing and hearing professionals relative to such topics as language development, Deaf Culture, medical advances in technology, literature, art and drama in the Deaf Community and growing up with a hearing loss. Illustrations and artwork presented throughout the book were created by renown deaf artists. Recommended best practices are offered on how to provide community accessibility to deaf and hard of hearing individuals. Resource section provides exhaustive list of books, articles, organizations, and Web sites in the areas of communication, deaf culture, legal rights, deaf studies and research, educational issues, language, mental health, technology, and more.
Book Synopsis Knowledge Service Engineering Handbook by : Jussi Kantola
Download or read book Knowledge Service Engineering Handbook written by Jussi Kantola and published by CRC Press. This book was released on 2016-04-19 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Edited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge service
Book Synopsis The Handbook of Human Services Management by : Rino J. Patti
Download or read book The Handbook of Human Services Management written by Rino J. Patti and published by SAGE. This book was released on 2009 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual.
Book Synopsis The Cambridge Handbook of Service Learning and Community Engagement by : Corey Dolgon
Download or read book The Cambridge Handbook of Service Learning and Community Engagement written by Corey Dolgon and published by Cambridge University Press. This book was released on 2019-01-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With contributions from leading experts across disciplinary fields, this book explores best practices from the field's most notable researchers, as well as important historically based and politically focused challenges to a field whose impact has reached an important crossroads. The comprehensive and powerfully critical analysis considers the history of community engagement and service learning, best teaching practices and pedagogies, engagement across disciplines, and current research and policies - and contemplates the future of the field. The book will not only inform faculty, staff, and students on ways to improve their work, but also suggest a bigger social and political focus for programs intended to seriously establish democracy and social justice in their communities and campuses.
Download or read book Ultimate Service written by Holly Stiel and published by Prentice Hall. This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
Book Synopsis Service Parts Handbook by : Joseph D. Patton
Download or read book Service Parts Handbook written by Joseph D. Patton and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Taylor & Francis Group Publisher :Routledge Handbooks in Translation and Interpreting Studies ISBN 13 :9780367434199 Total Pages :672 pages Book Rating :4.4/5 (341 download)
Book Synopsis The Routledge Handbook of Audio Description by : Taylor & Francis Group
Download or read book The Routledge Handbook of Audio Description written by Taylor & Francis Group and published by Routledge Handbooks in Translation and Interpreting Studies. This book was released on 2022-04-07 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook provides a comprehensive overview of the expanding field of Audio Description, the practice of rendering the visual elements of a multimodal product. This is the essential guide and companion for advanced students, researchers and Audio Description professionals within translation studies and media accessibility.
Book Synopsis The System of Care Handbook by : Beth A. Stroul
Download or read book The System of Care Handbook written by Beth A. Stroul and published by Brookes Publishing Company. This book was released on 2008 with total page 780 pages. Available in PDF, EPUB and Kindle. Book excerpt: Address the urgent need for individualized, coordinated mental health care with this book--the only one-stop reference for establishing, evaluating, and improving services and systems of care for children and adolescents with mental health challenges and their families. The new cornerstone of the highly respected Systems of Care for Children's Mental Health series, this comprehensive volume helps administrators, program developers, and clinicians from mental health and partner child-serving systems skillfully navigate every key issue they may encounter on the road to effective service delivery. Weaving all the latest research and best practices into a single accessible handbook, more than 60 expert contributors give readers the in-depth, practical knowledge they need to develop comprehensive, community-based, coordinated systems of care for youth with mental health challenges and their families avoid duplication and fragmentation of services across mental health and other child-serving systems develop individualized care plans for children with complex needs and implement the "wraparound" approach to service delivery incorporate evidence-based practices into systems of care use smart financing strategies that make the most of multiple funding streams ensure the full participation of families and youth in service planning and delivery improve services and care coordination across a variety of systems--schools, child welfare, juvenile justice work effectively with youth and families from diverse backgrounds and communities conduct accurate program evaluation and continuous quality improvement use the best professional development strategies to ensure a skilled and dedicated workforce Throughout the book, extended case studies of children, youth, families, and successful programs take readers beyond the abstract and reveal in vivid detail how high-quality services can transform the lives of children and youth--from early childhood to their transition to adulthood--as well as their families and caregivers. A must-own compendium of knowledge for anyone involved in shaping the future of mental health services, this book is the new blueprint for systems of care that truly respond to the needs of children, youth and families. Learn more about the Systems of Care for Children's Mental Health series.
