Governance And Service Delivery

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Governance and Service Delivery

Author : Anna Wetterberg
Publisher : RTI Press
ISBN 13 : 1934831182
Total Pages : 189 pages
Book Rating : 4.9/5 (348 download)

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Book Synopsis Governance and Service Delivery by : Anna Wetterberg

Download or read book Governance and Service Delivery written by Anna Wetterberg and published by RTI Press. This book was released on 2016-09-25 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: RTI International has extensive experience implementing international donor-funded programs and projects, including single-sector and multisector policy and service-delivery improvement efforts, as well as governance and public management reforms. Drawing on that experience, this collection examines six recent RTI International projects, funded mostly by the United States Agency for International Development, that pursued several different paths to integrating service delivery and governance through engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which citizen participation in accountability, called social accountability, can lead to positive effects on governance, citizen empowerment, and service delivery. The analysis focuses on both the intended and actual effects, and unpacks the influence of context on implementation and the outcomes achieved.

Citizens and Service Delivery

Author : Alaka Holla
Publisher : World Bank Publications
ISBN 13 : 0821389807
Total Pages : 153 pages
Book Rating : 4.8/5 (213 download)

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Book Synopsis Citizens and Service Delivery by : Alaka Holla

Download or read book Citizens and Service Delivery written by Alaka Holla and published by World Bank Publications. This book was released on 2011-12-01 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors health, education and social protection which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various social accountability tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens individually and collectively can influence service delivery through access to information and opportunities to use it to hold providers both frontline service providers and program managers accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.

Public Services Delivery

Author : World Bank
Publisher : World Bank Publications
ISBN 13 : 9780821361405
Total Pages : 276 pages
Book Rating : 4.3/5 (614 download)

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Book Synopsis Public Services Delivery by : World Bank

Download or read book Public Services Delivery written by World Bank and published by World Bank Publications. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

Governance in Developing Asia

Author : Anil B. Deolalikar
Publisher : Edward Elgar Publishing
ISBN 13 : 1784715573
Total Pages : 358 pages
Book Rating : 4.7/5 (847 download)

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Book Synopsis Governance in Developing Asia by : Anil B. Deolalikar

Download or read book Governance in Developing Asia written by Anil B. Deolalikar and published by Edward Elgar Publishing. This book was released on 2015-04-30 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se

Developmental Local Government

Author : Jaap De Visser
Publisher : Intersentia nv
ISBN 13 : 9050954251
Total Pages : 334 pages
Book Rating : 4.0/5 (59 download)

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Book Synopsis Developmental Local Government by : Jaap De Visser

Download or read book Developmental Local Government written by Jaap De Visser and published by Intersentia nv. This book was released on 2005 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book concerns the role of the state in achieving development. In many developing countries conventional wisdom concluded that development is best achieved through a centralised development strategy. The failure of this centralised development strategy has brought about the emergence of decentralisation to local government as one of the means to turn the tide of underdevelopment. This book presents decentralisation not only as a manifestation of 'good governance', but also as an indispensable tool towards development. The central question, however, is the following: how should the transitional state convert this into constitutional and legal arrangements? The author proposes a model for capturing the developmental role of local government in institutional arrangements. The new design for local government, put forward in South Africas 1997 Constitution, is based on the notion that local government should be the epicentre of development. This has prompted the author to use this South African concept as well as the first experiences with the implementation of the new local government dispensation as a case study.The importance of the book thus lies in the fact that it produces an institutional model for developmental local government that is not only based on development and decentralisation theories but is also tested in practice. It is hoped that those with an interest in the role of the state in development will find the arguments and conclusions useful. The book also provides a comprehensive overview of the South African design for local government, which is of interest to lawyers, policy makers and other parties involved in the implementation of the South African decentralisation strategy. Jaap de Visser teaches public law at the Law Faculty of Utrecht University in the Netherlands. Until the end of 2002, he worked as a researcher for the Community Law Centre (University of the Western Cape), specialising in local government law.

The Oxford Handbook of the Quality of Government

Author : Andreas Bågenholm
Publisher : Oxford University Press
ISBN 13 : 0191899003
Total Pages : 881 pages
Book Rating : 4.1/5 (918 download)

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Book Synopsis The Oxford Handbook of the Quality of Government by : Andreas Bågenholm

Download or read book The Oxford Handbook of the Quality of Government written by Andreas Bågenholm and published by Oxford University Press. This book was released on 2021-07-20 with total page 881 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent research demonstrates that the quality of public institutions is crucial for a number of important environmental, social, economic, and political outcomes, and thereby human well-being. The Quality of Government (QoG) approach directs attention to issues such as impartiality in the exercise of public power, professionalism in public service delivery, effective measures against corruption, and meritocracy instead of patronage and nepotism. This Handbook offers a comprehensive, state-of-the-art overview of this rapidly expanding research field and also identifies viable avenues for future research. The initial chapters focus on theoretical approaches and debates, and the central question of how QoG can be measured. A second set of chapters examines the wealth of empirical research on how QoG relates to democratization, social trust and cohesion, ethnic diversity, happiness and human wellbeing, democratic accountability, economic growth and inequality, political legitimacy, environmental sustainability, gender equality, and the outbreak of civil conflicts. The remaining chapters turn to the perennial issue of which contextual factors and policy approaches—national, local, and international—have proven successful (and not so successful) for increasing QoG. The Quality of Government approach both challenges and complements important strands of inquiry in the social sciences. For research about democratization, QoG adds the importance of taking state capacity into account. For economics, the QoG approach shows that in order to produce economic prosperity, markets need to be embedded in institutions with a certain set of qualities. For development studies, QoG emphasizes that issues relating to corruption are integral to understanding development writ large.

Hybridity in the Governance and Delivery of Public Services

Author : Andrea Bonomi Savignon
Publisher : Emerald Group Publishing
ISBN 13 : 1787437698
Total Pages : 284 pages
Book Rating : 4.7/5 (874 download)

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Book Synopsis Hybridity in the Governance and Delivery of Public Services by : Andrea Bonomi Savignon

Download or read book Hybridity in the Governance and Delivery of Public Services written by Andrea Bonomi Savignon and published by Emerald Group Publishing. This book was released on 2018-05-31 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book seeks to answer the unsolved questions related to hybrid organisations, adopting a multifaceted approach focussing on different national contexts, including the UK, Italy, Australia, and Sweden, as well as global organisations. Authors consider policy sectors including humanitarian aid, local transport, healthcare, and welfare services.

Public Health in India

Author : Diatha Krishna Sundar
Publisher : Routledge
ISBN 13 : 1317408942
Total Pages : 152 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Public Health in India by : Diatha Krishna Sundar

Download or read book Public Health in India written by Diatha Krishna Sundar and published by Routledge. This book was released on 2015-06-05 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite rapid advances in modern medicine and state-of-the-art health care services in the private sector, primary health care in India remains inaccessible to a majority of the population. Besides, even policymakers often do not have access to real-time data to fine-tune their policies or design appropriate research and intervention programmes. Drawing on field experiences, this volume brings together scholars and practitioners to examine public health from different perspectives. It discusses practical and applied issues related to the health sector, especially the role of Information and Communications Technology (ICT); participation of civil society; service delivery; quality evaluation; consumer empowerment; data management; and research and intervention. This book will be useful to scholars, students and practitioners of public health in developing countries such as India. It will also interest policymakers, health care professionals, and departments of public health management and those concerned with community medicine.

Decentralization and Service Delivery

Author :
Publisher : World Bank Publications
ISBN 13 :
Total Pages : 29 pages
Book Rating : 4./5 ( download)

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Book Synopsis Decentralization and Service Delivery by :

Download or read book Decentralization and Service Delivery written by and published by World Bank Publications. This book was released on 2005 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dissatisfied with centralized approaches to delivering local public services, a large number of countries are decentralizing responsibility for these services to lower-level, locally elected governments. The results have been mixed. The paper provides a framework for evaluating the benefits and costs, in terms of service delivery, of different approaches to decentralization, based on relationships of accountability between different actors in the delivery chain. Moving from a model of central provision to that of decentralization to local governments introduces a new relationship of accountability-between national and local policymakers-while altering existing relationships, such as that between citizens and elected politicians. Only by examining how these relationships change can we understand why decentralization can, and sometimes cannot, lead to better service delivery. In particular, the various instruments of decentralization-fiscal, administrative, regulatory, market, and financial-can affect the incentives facing service providers, even though they relate only to local policymakers. Likewise, and perhaps more significantly, the incentives facing local and national politicians can have a profound effect on the provision of local services. Finally, the process of implementing decentralization can be as important as the design of the system in influencing service delivery outcomes.

Collaboration in Public Service Delivery

Author : Anka Kekez
Publisher : Edward Elgar Publishing
ISBN 13 : 1788978587
Total Pages : 361 pages
Book Rating : 4.7/5 (889 download)

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Book Synopsis Collaboration in Public Service Delivery by : Anka Kekez

Download or read book Collaboration in Public Service Delivery written by Anka Kekez and published by Edward Elgar Publishing. This book was released on 2019 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.

Digital Governance

Author : Michael E. Milakovich
Publisher : Routledge
ISBN 13 : 1000456218
Total Pages : 474 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Digital Governance by : Michael E. Milakovich

Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2021-09-27 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.

Electronic Government

Author : Maria A. Wimmer
Publisher :
ISBN 13 : 9783642148002
Total Pages : pages
Book Rating : 4.1/5 (48 download)

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Book Synopsis Electronic Government by : Maria A. Wimmer

Download or read book Electronic Government written by Maria A. Wimmer and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. This book constitutes the refereed proceedings of the 9th International Conference, EGOV 2010, held in Lausanne, Switzerland, in August/September 2010. The 36 revised full papers presented were carefully reviewed and selected from 111 submissions. The papers are organized in topical sections on foundations, transformation, evaluation, adoption and diffusion, citizen perspectives and social inclusion, infrastructure, and business process modell.

Shared Services in Local Government

Author : Ray Tomkinson
Publisher : Gower Publishing, Ltd.
ISBN 13 : 9780566087233
Total Pages : 248 pages
Book Rating : 4.0/5 (872 download)

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Book Synopsis Shared Services in Local Government by : Ray Tomkinson

Download or read book Shared Services in Local Government written by Ray Tomkinson and published by Gower Publishing, Ltd.. This book was released on 2007 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.

Digital Governance

Author : Michael E. Milakovich
Publisher : Routledge
ISBN 13 : 1136718974
Total Pages : 360 pages
Book Rating : 4.1/5 (367 download)

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Book Synopsis Digital Governance by : Michael E. Milakovich

Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2012-04-23 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.

Improving Public Service Delivery

Author : Peter C. Humphreys
Publisher : Institute of Public Administration
ISBN 13 : 9781902448008
Total Pages : 108 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Improving Public Service Delivery by : Peter C. Humphreys

Download or read book Improving Public Service Delivery written by Peter C. Humphreys and published by Institute of Public Administration. This book was released on 1998 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264268928
Total Pages : 162 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust by : OECD

Download or read book OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust written by OECD and published by OECD Publishing. This book was released on 2017-03-27 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust.

Managing Local Government Services

Author : Carl W. Stenberg
Publisher : ICMA Press
ISBN 13 : 0873267095
Total Pages : 470 pages
Book Rating : 4.8/5 (732 download)

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Book Synopsis Managing Local Government Services by : Carl W. Stenberg

Download or read book Managing Local Government Services written by Carl W. Stenberg and published by ICMA Press. This book was released on 2007 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world.