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Gestion De La Relation Clientele Touristique
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Book Synopsis Bloc 1 Gestion de la relation clientèle touristique BTS Tourisme 1re et 2e by : Philippe Chanlieu
Download or read book Bloc 1 Gestion de la relation clientèle touristique BTS Tourisme 1re et 2e written by Philippe Chanlieu and published by Nathan Technique. This book was released on 2021-08-04 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Gestion de la relation clientèle touristique BTS tourisme 1re et 2e année by : Stephanie Bensalem
Download or read book Gestion de la relation clientèle touristique BTS tourisme 1re et 2e année written by Stephanie Bensalem and published by . This book was released on 2019-08-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Techniques touristiques by : Frédéric Balot
Download or read book Techniques touristiques written by Frédéric Balot and published by . This book was released on 2014-08-27 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Toutes les matières professionnelles pour les étudiants en BTS Tourisme, DUT Marketing et Tourisme et Licences pro, sous forme de fiches en couleurs - gestion et suivi de la clientèle - marketing- gestion de l'information touristique – information - tourismatique (vente de billets)+ un carnet professionnel qui regroupe tous les documents essentiels à connaître.
Book Synopsis Techniques touristiques - Le Volum' - N°10 by : Frédéric Balot
Download or read book Techniques touristiques - Le Volum' - N°10 written by Frédéric Balot and published by Foucher. This book was released on 2014-08-27 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Toutes les matières professionnelles pour les étudiants en BTS Tourisme, DUT Marketing et Tourisme et Licences pro, sous forme de fiches synthétiques et structurées. - Gestion de la relation client : les prérequis de la relation client, accueillir le client, construire la relation client, entretenir la relation client, développer la clientèle - Cadre organisationnel et juridique des activités touristiques - Marketing et conception de la prestation touristique : la connaissance du marché touristique, le fonctionnement de l'information touristique, le montage d'une prestation touristique - Gestion de l'information touristique + un carnet professionnel en couleurs qui apporte toute le technicité nécessaire pour assurer la prestation de services touristiques de qualité : contrat d'allotement hôtelier, contrat de groupe pour une croisière, exemple de grille tarifaire d'une agence réceptive, fiche de budget prévisionnel pour un séminaire, proposition commerciale pour un week-end en groupe...
Book Synopsis Proceedings of the 3rd International Conference of Economics and Management (CIREG 2016) Volume II by : Houcine Berbou
Download or read book Proceedings of the 3rd International Conference of Economics and Management (CIREG 2016) Volume II written by Houcine Berbou and published by Cambridge Scholars Publishing. This book was released on 2020-04-06 with total page 657 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings together papers presented at the 3rd Conference of Research in Economics and Management (CIREG) held in Morocco in May 2016. With a focus on the challenges of SMEs and innovative solutions, they highlight the contribution of researchers in the fields of business and management, with all their micro and macro-economic aspects. They shed light on the universal scientific vision of the importance of SMEs with answers relevant to their local context and adapted to their specific national situation. The relevance of SME research lies in its heuristic value of analyzing change, rather than in constructing a category, a particularly useful empirical concept. This third volume is focused on marketing and human resources.
Book Synopsis Augmented Customer Strategy by : Gilles N'Goala
Download or read book Augmented Customer Strategy written by Gilles N'Goala and published by John Wiley & Sons. This book was released on 2019-04-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital transformation is shaping a new landscape for businesses and their customers. For marketing professionals, advancing technology (artificial intelligence, robots, chatbots, etc.) and the explosion of personal data available present great opportunities to offer customers experiences that are ever richer, more fluid and more connected. For customers, this ecosystem is synonymous with new roles. They are more autonomous and have power alongside the company: they influence, innovate, punish and more. These developments push companies to implement new customer strategies. It is in this context, marked by pitfalls and paradoxes, that the authors of this book reflect on the customer relationship, what it has become and what it will be tomorrow. The book provides practitioners, teacher-researchers and Master's students with a state of the art and a prospective vision of customer relations in a digital world. It is aimed at those who want to gain an up-to-date understanding of the field and find all the keys needed to project themselves into the future.
Author : Publisher :Editions Bréal ISBN 13 :2749521025 Total Pages :387 pages Book Rating :4.7/5 (495 download)
Download or read book written by and published by Editions Bréal. This book was released on with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Management des entreprises du tourisme by : Cécile Clergeau
Download or read book Management des entreprises du tourisme written by Cécile Clergeau and published by Dunod. This book was released on 2014-09-03 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dans un environnement hyperconcurrentiel bouleversé par Internet, le low cost, l’accès des pays émergents au tourisme, comment les entreprises du tourisme de loisir définissent-elles leur stratégie ? Comment s’organisent-lles pour innover ? De la TPE au groupe international, ces entreprises ont en commun une spécificité : être au service de plus d’un milliard de clients dans le monde pour coproduire leur expérience touristique. Cet ouvrage présente de façon claire et illustrée : • un panorama général des entreprises du tourisme, de leur environnement et de leur organisation ; • la démarche stratégique et les axes de développement ; • les moyens du développement : innovation, réseaux, marketing, GRH. D’Accor à Airbnb, en passant par Club Med, Thomas Cook, Voyageurs du Monde, la Compagnie des Alpes, Emirates, etc., de nombreuses études de cas, des exemples et des témoignages permettent d’utiliser les concepts et outils du management pour mettre en évidence les spécificités du tourisme et ses enjeux.
Book Synopsis AI and Data Engineering Solutions for Effective Marketing by : Alla, Lhoussaine
Download or read book AI and Data Engineering Solutions for Effective Marketing written by Alla, Lhoussaine and published by IGI Global. This book was released on 2024-07-17 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the world of contemporary marketing, a challenge exists — the relationship between data engineering, artificial intelligence, and the essential elements of effective marketing. Businesses find themselves at a crossroads, grappling with the imperative to navigate this complex landscape. This challenge serves as the backdrop for the exploration in AI and Data Engineering Solutions for Effective Marketing, a comprehensive reference tailored for academic scholars. Seamlessly integrating theoretical models with real-world applications, the book delves into critical facets of strategic and operational marketing. From the adoption of data science techniques to grappling with big data's vast potential, it offers a guide for academics seeking profound insights into the future of marketing strategies and their efficient execution. Designed for researchers, practitioners, and students with an interest in the intersection of artificial intelligence, data engineering, and marketing, this book serves as a guide for implementing new marketing management solutions and optimizing their operational efficiency. While the primary audience is researchers and practitioners in the field, the book is also tailored to benefit students seeking a deep understanding of the latest developments in marketing.
Book Synopsis Leisure, Recreation, and Tourism Abstracts by :
Download or read book Leisure, Recreation, and Tourism Abstracts written by and published by . This book was released on 2009-06 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Ecosystèmes d’affaires et PME by : JAOUEN Annabelle
Download or read book Ecosystèmes d’affaires et PME written by JAOUEN Annabelle and published by Lavoisier. This book was released on 2012-06-07 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Les écosystèmes d'affaires représentent des enjeux à la fois économiques et territoriaux. Plusieurs dimensions les caractérisent : une grande hétérogénéité des acteurs, un destin commun, un standard ou un savoir-faire utilisé par plusieurs entreprises, un ou plusieurs leaders dont le rôle est crucial pour l'écosystème, une vision partagée par les autres membres de l'écosystème d'affaires et des processus de coopétition. À partir d'études de cas, mais aussi de points de vue théoriques structurants, cet ouvrage propose un état des lieux des connaissances actuelles des écosystèmes d'affaires. Il examine plus particulièrement le rôle des PME dans ces coalitions. Comment les différencier des autres formes de réseaux ? Quel cadrage théorique utiliser pour bien appréhender les écosystèmes ? Quelles stratégies mettre en oeuvre ? Comment coordonner l'écosystème ?
Book Synopsis Shapes of Tourism Employment by : Gwenaelle Grefe
Download or read book Shapes of Tourism Employment written by Gwenaelle Grefe and published by John Wiley & Sons. This book was released on 2020-07-16 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ambition of this book is to propose a grid of reading able to illuminate the current HR transformations experienced by the big historical international companies of the sector of the tourism, carried away by what is known as the "3rd tourist revolution ". The latter is characterized by the combination of three main phenomena: internationalization, digitalization and hyper-personalization that refound the employment relationship between employers, unions and employees. Internationalization requires a renewal of business models heckled by the low-cost strategies of new operators provoking social reactions to the extent of perceived psychological disruptions, to question the validity of these same strategies. Digitization has opened the way to the disintermediation at the origin of the evolution of the trades front and back office. Finally, hyper-personalization and adaptation to new client behaviors justify the hegemony of soft skills for a redefined hospitality. In the end, the employee must constantly deal with often paradoxical injunctions (example: standardization of service protocols versus empowerment). A focus will be made on two specific branches: hotels and air transport which will each be part of a part. The topic will be illustrated by case studies and testimonials. The two coordinators of the book will draw on the contributions of researchers who collaborate with them in the framework of an international research program they pilot.
Book Synopsis Marketing Management and Communications in the Public Sector by : Martial Pasquier
Download or read book Marketing Management and Communications in the Public Sector written by Martial Pasquier and published by Routledge. This book was released on 2012-03-12 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fields of marketing and communication have become increasingly important for modern public administrations in recent years but the focus on these subjects has been geared mainly towards the generation of outputs, leaving somewhat behind the analysis and deeper reflections on the impact they make and their limitations. This book provides a thorough overview of the major concepts in marketing and communication which is done by utilizing an exclusive and decisive public-sector approach, with an unambiguous international outlook. The possibilities and limits of the application of marketing and communication, from strategic aspects to the more concrete questions of instruments and implementation, are discussed and if the realities of the public sector are the key to any understanding of marketing and communication, the international scene is the only possible ground to do this in. Aided by a multitude of pedagogical features, Marketing Management and Communications in the Public Sector is a key read for all students, practitioners and scholars working or studying in this field.
Book Synopsis Aanwinsten van de Centrale Bibliotheek (Queteletfonds) by : Bibliothèque centrale (Fonds Quetelet)
Download or read book Aanwinsten van de Centrale Bibliotheek (Queteletfonds) written by Bibliothèque centrale (Fonds Quetelet) and published by . This book was released on 2001 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Français Interactif by : Karen Kelton
Download or read book Français Interactif written by Karen Kelton and published by . This book was released on 2019-08-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook includes all 13 chapters of Français interactif. It accompanies www.laits.utexas.edu/fi, the web-based French program developed and in use at the University of Texas since 2004, and its companion site, Tex's French Grammar (2000) www.laits.utexas.edu/tex/ Français interactif is an open acess site, a free and open multimedia resources, which requires neither password nor fees. Français interactif has been funded and created by Liberal Arts Instructional Technology Services at the University of Texas, and is currently supported by COERLL, the Center for Open Educational Resources and Language Learning UT-Austin, and the U.S. Department of Education Fund for the Improvement of Post-Secondary Education (FIPSE Grant P116B070251) as an example of the open access initiative.
Book Synopsis Dictionnaire Anglais Des Affaires, Du Commerce Et de la Finance by :
Download or read book Dictionnaire Anglais Des Affaires, Du Commerce Et de la Finance written by and published by Psychology Press. This book was released on 1996 with total page 1228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dictionary consists of some 100,000 terms and references in bith French and English, including 4,000 abbreviations. over 45 subject areas are covered, including: * Accountancy * Banking * Business Administration * Computing * Economics * Environment * Finance * General Commerce * Human Resource Management * Import/Export * Industry * Insurance * Law * Leisure * Management * Mathematics * Media * Patents * Politics * Property * Sales & Marketing * Stock Market * Taxation * Tourism * Transport * Welfare & Safety. Also included is a comprehensive up-to-date reference section on countries, business correspondence and situations, job titles, stock exchanges, economic indexes and numbers. KEY FEATURES Term Specialists - the terms list has been checked by over 100 sources including experts from Apple France * Association Française des Banques * Chartered Institute of Banking * France Telecom * Institute of European Trade and Technology * American Graduate School of Management * London School of Economics * Ecole supérieure de commerce de Lyon * Department of Trade and Industry * Law Society * University of Reading * Environment Council * University of Bath * Centre de Recherche et de Gestion * Manchester Business School * Ecole supérieure internationale de commerce and Ecole des hautes études commerciales de Montrial(HEC). Prestigous experts - include Prof. Chris Nobes, Prof. Michel Péron, Prof. Gordon Shenton, Dr. Van de Yeught and Prof. Peter Walton. Native Speakers - all stages of compilation have included native speakers of French as well as English and extensive coverage of US as well as UK terminology.
Book Synopsis Advances in Digital Marketing in the Era of Artificial Intelligence by : Moez Ltifi
Download or read book Advances in Digital Marketing in the Era of Artificial Intelligence written by Moez Ltifi and published by CRC Press. This book was released on 2024-07-12 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights the technological advances that are transforming the future of digital marketing and covers important areas of research in this field. The book demonstrates advances in digital marketing as well as tools, techniques, methods and strategies based on artificial intelligence. It also identifies gaps in research into effective digital marketing tools, techniques and methods, and it bridges the interaction between digital marketing strategies and organisations’ business plans, on the one hand, and customer relations, on the other, in the age of artificial intelligence. This book presents the concepts and applications of digital marketing in the age of artificial intelligence to readers in a comprehensive manner. The book highlights the major breakthroughs and technologies in digital marketing for effective interaction, analysis, prediction and design to formulate the best strategy for a business by using artificial intelligence solutions. This enables specialists to apply advances in digital marketing in the age of artificial intelligence in the right way to serve customers and solve business problems in this competitive age. Covering the intersection of marketing and artificial intelligence, this book is a first-rate reference and an indispensable resource for business leaders, academics, salespeople, marketing professionals, managers, business owners, researchers, practitioners, instructors, college and university libraries, students, consultants, businesspeople, computer scientists, and customer-focused institutions.
