Exceptional Customer Service A Complete Guide 2020 Edition

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Exceptional Customer Service A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655946977
Total Pages : 306 pages
Book Rating : 4.9/5 (469 download)

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Book Synopsis Exceptional Customer Service A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Exceptional Customer Service A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-11-17 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is the exceptional customer service solution sustainable? Who will be responsible for deciding whether exceptional customer service goes ahead or not after the initial investigations? How do you deal with exceptional customer service changes? How do your measurements capture actionable exceptional customer service information for use in exceeding your customers expectations and securing your customers engagement? How will the exceptional customer service team and the group measure complete success of exceptional customer service? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Exceptional Customer Service investments work better. This Exceptional Customer Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Exceptional Customer Service Self-Assessment. Featuring 957 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Exceptional Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Exceptional Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Exceptional Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Exceptional Customer Service Scorecard, you will develop a clear picture of which Exceptional Customer Service areas need attention. Your purchase includes access details to the Exceptional Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Exceptional Customer Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

The Ten Principles Behind Great Customer Experiences

Author : Matt Watkinson
Publisher : Pearson UK
ISBN 13 : 0273775987
Total Pages : 173 pages
Book Rating : 4.2/5 (737 download)

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Book Synopsis The Ten Principles Behind Great Customer Experiences by : Matt Watkinson

Download or read book The Ten Principles Behind Great Customer Experiences written by Matt Watkinson and published by Pearson UK. This book was released on 2013-02-14 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.

The Complete Idiot's Guide to Great Customer Service

Author : Ron Karr
Publisher : Penguin
ISBN 13 : 1101198532
Total Pages : 366 pages
Book Rating : 4.1/5 (11 download)

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Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Ron Karr

Download or read book The Complete Idiot's Guide to Great Customer Service written by Ron Karr and published by Penguin. This book was released on 2003-01-13 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.

Zingerman's Guide to Giving Great Service

Author : Ari Weinzweig
Publisher : Hyperion
ISBN 13 : 1401305075
Total Pages : 125 pages
Book Rating : 4.4/5 (13 download)

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Book Synopsis Zingerman's Guide to Giving Great Service by : Ari Weinzweig

Download or read book Zingerman's Guide to Giving Great Service written by Ari Weinzweig and published by Hyperion. This book was released on 2012-06-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.

Customer Service Strategy A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655970521
Total Pages : 0 pages
Book Rating : 4.9/5 (75 download)

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Book Synopsis Customer Service Strategy A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Customer Service Strategy A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Invisible Profits

Author : Robert Moment
Publisher : Christian Books
ISBN 13 : 9780979998218
Total Pages : 108 pages
Book Rating : 4.9/5 (982 download)

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Book Synopsis Invisible Profits by : Robert Moment

Download or read book Invisible Profits written by Robert Moment and published by Christian Books. This book was released on 2007-09 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who will benefit from this customer service book Invisible Profits: The Power of Exceptional Customer Service. Everyone who has any interaction with potential customers and clients and existing customers and clients will benefit from this valuable customer service book. In this complete guide to exceptional customer service you will learn: (a) How to know exactly what your customer expects - and how to give it to them every time. (b) How exceptional customer service generates exceptional profits- and how to train this concept to your customer service team (c) How to create a positive work environment that benefits customers and employees and generates profits (d) How to manage stressful situations more effectively- you'll even learn how to deal with difficult coworkers ! (e) How to recognize customers' signs and behaviors so that you can meet their needs before they even know what they are. (f) Key tactics that will instantly calm emotional customers so you can solve their problems productively. Customers leave happy and become lifelong, loyal purchasers. Here are just some employment positions within corporations and small businesses that will benefit from this book: customer service representatives, billing specialists, call centers, service professionals, service professional firms, retail stores, field service representatives, account managers, sales professionals, small business owners, technical and support personnel and managers who want customer service training in order to reinforce their skills and train their staff.

Unleashing Excellence

Author : Dennis Snow
Publisher : John Wiley & Sons
ISBN 13 : 0470564199
Total Pages : 261 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Unleashing Excellence by : Dennis Snow

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-10-29 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Service Matters

Author : G Pettigrew
Publisher : Independently Published
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.3/5 (921 download)

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Book Synopsis Service Matters by : G Pettigrew

Download or read book Service Matters written by G Pettigrew and published by Independently Published. This book was released on 2023-04-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Service Matters: The Art of Exceptional Customer Care" is a comprehensive guide to providing top-quality customer service in any customer service industry. The book explores the importance of empathy, communication, and problem-solving skills in developing strong relationships with customers. From understanding customer needs to delivering personalized solutions, readers will learn the essential skills needed for exemplary customer service. Written in a clear and concise style, this book is a practical resource for anyone looking to improve their customer service skills and create long-lasting customer relationships. Whether you're a seasoned professional or new to the world of customer care, "Service Matters" is an indispensable guide for delivering exceptional service that will set your business apart from the competition.

Internal Customer Service A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655978770
Total Pages : 0 pages
Book Rating : 4.9/5 (787 download)

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Book Synopsis Internal Customer Service A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Internal Customer Service A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internal Customer Service A Complete Guide - 2020 Edition.

Be Our Guest

Author : Disney Institute
Publisher :
ISBN 13 :
Total Pages : 212 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Be Our Guest by : Disney Institute

Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Customer Service Business A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655969334
Total Pages : 0 pages
Book Rating : 4.9/5 (693 download)

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Book Synopsis Customer Service Business A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Customer Service Business A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Business A Complete Guide - 2020 Edition.

Customer Service Experience A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781867308652
Total Pages : 318 pages
Book Rating : 4.3/5 (86 download)

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Book Synopsis Customer Service Experience A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Customer Service Experience A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-19 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the customer experience with services? Are there any success stories you can share? How total quality service effects toward customer satisfaction? How do you foster service innovation and design at the bottom of the pyramid? What is your objective for using data? This best-selling Customer Service Experience self-assessment will make you the trusted Customer Service Experience domain specialist by revealing just what you need to know to be fluent and ready for any Customer Service Experience challenge. How do I reduce the effort in the Customer Service Experience work to be done to get problems solved? How can I ensure that plans of action include every Customer Service Experience task and that every Customer Service Experience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Service Experience costs are low? How can I deliver tailored Customer Service Experience advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Service Experience essentials are covered, from every angle: the Customer Service Experience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Service Experience outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Service Experience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Service Experience are maximized with professional results. Your purchase includes access details to the Customer Service Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Experience Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Customer Service Training A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655975038
Total Pages : 0 pages
Book Rating : 4.9/5 (75 download)

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Book Synopsis Customer Service Training A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Customer Service Training A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer Service A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781867345114
Total Pages : 320 pages
Book Rating : 4.3/5 (451 download)

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Book Synopsis Customer Service A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Customer Service A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-04-16 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you continue to improve and create value? What are the best practices to use analytics (in real time or for offline planning) as part of the customer service process? How good is your operational management? Are you managing to handle all customer service requests within your corporate policy guidelines? How have other organizations done in driving the right balance between inventory, customer service and cost? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service investments work better. This Customer Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Self-Assessment. Featuring 2197 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Scorecard, you will develop a clear picture of which Customer Service areas need attention. Your purchase includes access details to the Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Customer Service Experiences A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655976097
Total Pages : 0 pages
Book Rating : 4.9/5 (76 download)

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Book Synopsis Customer Service Experiences A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Customer Service Experiences A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer Service Excellence A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655906421
Total Pages : 310 pages
Book Rating : 4.9/5 (64 download)

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Book Synopsis Customer Service Excellence A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Customer Service Excellence A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-08-27 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you aggressively reward and promote the people who have the biggest impact on creating excellent customer service excellence services/products? Where is training needed? How and when will the baselines be defined? Has a customer service excellence requirement not been met? Are there regulatory / compliance issues? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service Excellence investments work better. This Customer Service Excellence All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Excellence Self-Assessment. Featuring 941 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service Excellence improvements can be made. In using the questions you will be better able to: - diagnose Customer Service Excellence projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service Excellence and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Excellence Scorecard, you will develop a clear picture of which Customer Service Excellence areas need attention. Your purchase includes access details to the Customer Service Excellence self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Excellence Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Customer Service Training A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655925033
Total Pages : 306 pages
Book Rating : 4.9/5 (25 download)

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Book Synopsis Customer Service Training A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Customer Service Training A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-19 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: How valued will customers feel if you remember them? What can you do to make sure your self-service customers are satisfied? What Is Customer Service Attitude? How long would your organization be in existence without a profit? Are you investing in regular customer service training, and is it working? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service Training investments work better. This Customer Service Training All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Training Self-Assessment. Featuring 950 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service Training improvements can be made. In using the questions you will be better able to: - diagnose Customer Service Training projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service Training and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Training Scorecard, you will develop a clear picture of which Customer Service Training areas need attention. Your purchase includes access details to the Customer Service Training self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Training Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.