Ethical Decision Making In The Hospitality Industry

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Ethical Decision Making in the Hospitality Industry

Author : Christine Jaszay
Publisher : Prentice Hall
ISBN 13 : 9780131136809
Total Pages : 0 pages
Book Rating : 4.1/5 (368 download)

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Book Synopsis Ethical Decision Making in the Hospitality Industry by : Christine Jaszay

Download or read book Ethical Decision Making in the Hospitality Industry written by Christine Jaszay and published by Prentice Hall. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With an integrated case study approach, this book offers a comprehensive and reader-friendly method for future managers to learn how to recognize and analyze ethical dilemmas--giving them a strong foundation for making decisions based on sound ethical principles. Prepares readers to manage others successfully by helping them understand and posses the social skills necessary to ensure successful ethical interaction. Throughout the book, an on-going realistic case study of a fictional establishment presents all the possible ethical situations that may come up in the real world. Addresses the behavioral areas that influence the ability to be ethical such as civility, courtesy, problem-solving, diversity, communication, stress management, delegation, time management, and humility. Presents over 50 situations in segments of the case study for identifying the decision options, stakeholders, and the possible consequences to the stakeholders for the various decision options, and any of the Ethical Principles for Hospitality Managers that might be violated by these decisions. For those in human resource and hospitality management positions.

Case Based Research in Tourism, Travel, Hospitality and Events

Author : Marianna Sigala
Publisher : Springer Nature
ISBN 13 : 9811646716
Total Pages : 503 pages
Book Rating : 4.8/5 (116 download)

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Book Synopsis Case Based Research in Tourism, Travel, Hospitality and Events by : Marianna Sigala

Download or read book Case Based Research in Tourism, Travel, Hospitality and Events written by Marianna Sigala and published by Springer Nature. This book was released on 2022-01-05 with total page 503 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book consolidates international, contemporary and topical case study based research in tourism, travel, hospitality and events. Case studies can make learning more attractive and interesting as well as enable students to understand the theory better and develop their analytical and problem-solving skills. Using industry as an open living lab, case study based research infuses scholars into real-world industry challenges and inspires them to theorise and advance our knowledge frontiers. The book includes international case studies that can help tourism scholars build and advance (new) theories and enrich their educational practices. Case studies are accompanied with a teaching note guiding scholars to integrate case studies into instruction. Dr Kirsten Holmes, Chair, Council for Australasian Tourism and Hospitality Education (CAUTHE) There is a vital need for contemporary and well-structured case studies for use in tourism teaching. By including case studies from Australasia and key destination regions in Asia, Europe, and the Caribbean, the book is helpful for tertiary teachers globally. Professor Xander Lub, President, EuroCHRIE The book inspires educators and students. The cases provide context to students’ learning and demonstrate the richness and variation of the industry. The book also clearly demonstrates how research can inform our teaching. Professor Brian King, Chair, THE-ICE Assessment Panel The book includes cases under five themes: experiences, operations, technologies, strategy and marketing, and destinations. The book provides subject lecturers with a structure to guide students of applying theory into practice. Dr Paul Whitelaw, Academic Director, Southern Cross University This book marks a significant contribution to hospitality, tourism and events pedagogy at undergraduate and postgraduate level. At a time when the industry is demanding that our graduates have a strong grasp of “real world issues”, the case study approach provides an accessible, meaningful and relatable means by which students can engage in real world issues.

Global Cases on Hospitality Industry

Author : Timothy L. G. Lockyer
Publisher : Routledge
ISBN 13 : 1136452397
Total Pages : 606 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Global Cases on Hospitality Industry by : Timothy L. G. Lockyer

Download or read book Global Cases on Hospitality Industry written by Timothy L. G. Lockyer and published by Routledge. This book was released on 2013-05-13 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get a comprehensive research-based look at real life hospitality industry issues from leaders in the field Global Cases on Hospitality Industry is a comprehensive examination into hospitality issues around the world. This detailed look at the industry’s dynamics uses an international perspective that provides reader understanding by spanning several strategic and functional areas in management practices. Leading academics, trainers, and consultants from around the globe offer research-based perspectives on real life issues in this competitive industry. This important text extensively explores various aspects of the industry from both Asian and Western countries, providing important insights into policymaking, research, consulting, and teaching. Global Cases on Hospitality Industry presents extensively-researched illustrative case studies and accounts of revealing management practices from experts around the world. This book explains both the positive and negative impact of certain real life policy and management decisions in various aspects of the industry. This text discusses topics such as marketing, human resources, strategy, entrepreneurship, the use of technology, and ethics, using inside looks into different hospitality and travel and tourism companies. The book includes numerous figures and tables to clearly illustrate research data. Topics in Global Cases on Hospitality Industry include: consumer marketing research price promotions consumer behaviors bed and breakfast expectation analysis assessment of service quality company organizational structure labor productivity human resource issues franchise restaurants impact around the world tour operator strategies similarity of problems between the hospitality and tourism industries heritage tourism societal effects of tourism development ethical challenges and much more! Global Cases on Hospitality Industry is essential reading for hospitality management educators, students, trainers, and researchers in services management.

Human Resources Management in the Hospitality Industry

Author : David K. Hayes
Publisher : John Wiley & Sons
ISBN 13 : 0470084804
Total Pages : 506 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Human Resources Management in the Hospitality Industry by : David K. Hayes

Download or read book Human Resources Management in the Hospitality Industry written by David K. Hayes and published by John Wiley & Sons. This book was released on 2009 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

Hospitality Management, Strategy and Operations

Author : Lynn Van der Wagen
Publisher : Pearson Higher Education AU
ISBN 13 : 1442543566
Total Pages : 597 pages
Book Rating : 4.4/5 (425 download)

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Book Synopsis Hospitality Management, Strategy and Operations by : Lynn Van der Wagen

Download or read book Hospitality Management, Strategy and Operations written by Lynn Van der Wagen and published by Pearson Higher Education AU. This book was released on 2015-05-20 with total page 597 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality Management, 3e covers the core competency units in SIT07 Tourism, Hospitality and Events Training Package for the Diploma and Advanced Diploma in Hospitality Management. It provides the foundation knowledge needed for the role of a hospitality manager. The 3rd edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. The text helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations.

Financial Decision-Making in the Foodservice Industry

Author : Amit Sharma
Publisher : CRC Press
ISBN 13 : 1000005674
Total Pages : 274 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Financial Decision-Making in the Foodservice Industry by : Amit Sharma

Download or read book Financial Decision-Making in the Foodservice Industry written by Amit Sharma and published by CRC Press. This book was released on 2019-12-20 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study of decision-making in foodservice is still a relatively new area of scholarly interest. The application of cost-benefit analysis and behavioral finance and economics in the foodservice context is rare. This volume, Financial Decision-Making in the Foodservice Industry: Economic Costs and Benefits,fills that gap and focuses on cost-benefit analysis, decision-making, behavioral finance, economic theories, and their application in foodservice and restaurant industry. The volume synthesizes these major themes by developing new theoretical foundations and presenting findings from the investigation of managerial practice. The authors cover an abundance of topical issues, including ethical obligations in foodservice, sustainability issues in the foodservice/restaurant industry, farm-to-school and local food expenditures in school foodservice settings, managerial traits and behavior in the foodservice industry, and more.

Labor in the Tourism and Hospitality Industry

Author : Abdallah M. Elshaer
Publisher : CRC Press
ISBN 13 : 0429877609
Total Pages : 522 pages
Book Rating : 4.4/5 (298 download)

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Book Synopsis Labor in the Tourism and Hospitality Industry by : Abdallah M. Elshaer

Download or read book Labor in the Tourism and Hospitality Industry written by Abdallah M. Elshaer and published by CRC Press. This book was released on 2019-05-28 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: An organization’s workforce is arguably the greatest asset of any organization, and tourism and hospitality is an extremely labor-intensive industry. This volume takes an in-depth look at workforce issues in the tourism and hospitality industry, focusing on labor skills, ethics, rights, and more. It examines manpower planning beyond forecasting estimates to include investigative techniques in a way that offers insight for economic planning in both tourism and tourism education. The authors use economic, sociological, and psychological analysis and take a pragmatic stance on the challenges of the workforce. The authors look at the specifics of the labor market of the tourism and hospitality industry, discussing the current status of the industry’s organizations and how they are suffering labor shortages (qualitative or quantitative) and constant turnover—resulting in significant costs to organizations. Topics such as low wages and overdependence on tipping, workforce diversity, technological change resistance, and seasonality issues, and more are examined. The volume also provides a section on labor rights in the tourism and hospitality industry, which looks at labor trafficking and issues in social justice and human rights. Key features: • Provides an in-depth understanding of tourism employment • Presents a critical analysis of labor supply and demand in the tourism and hospitality industries • Considers the need for specific labor skills and training • Examines the reasons for labor shortages and turnover in the tourism and hospitality industry • Discusses labor ethics and social responsibility in hospitality/tourism organizations

The Ethics of Tourism

Author : Brent Lovelock
Publisher : Routledge
ISBN 13 : 1136991239
Total Pages : 427 pages
Book Rating : 4.1/5 (369 download)

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Book Synopsis The Ethics of Tourism by : Brent Lovelock

Download or read book The Ethics of Tourism written by Brent Lovelock and published by Routledge. This book was released on 2013-06-26 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are increasingly strident calls from many sectors of society for the tourism industry, the world’s largest industry, to adopt a more ethical approach to the way it does business. In particular there has been an emphasis placed on the need for a more ethical approach to the way the tourism industry interacts with consumers, the environment, with indigenous peoples, those in poverty, and those in destinations suffering human rights abuses. This book introduces students to the important topic of tourism ethics and illustrates how ethical principles and theory can be applied to address contemporary tourism industry issues. A critical role of the book is to highlight the ethical challenges in the tourism industry and to situate tourism ethics within wider contemporary discussions of ethics in general. Integrating theory and practice the book analyses a broad range of topical and relevant tourism ethical issues from the urgent ‘big-picture’ problems facing the industry as a whole (e.g. air travel and global warming) to more micro-scale everyday issues that may face individual tourism operators, or indeed, individual tourists. The book applies relevant ethical frameworks to each issue, addressing a range of ethical approaches to provide the reader with a firm grounding of applied ethics, from first principles. International case studies with reflective questions at the end are integrated throughout to provide readers with valuable insight into real world ethical dilemmas, encouraging critical analysis of tourism ethical issues as well as ethically determined decisions. Discussion questions and annotated further reading are included to aid further understanding. The Ethics of Tourism: Critical and Applied Perspectives is essential reading for all Tourism students globally.

Handbook of Hospitality Human Resources Management

Author : Dana V Tesone
Publisher : Routledge
ISBN 13 : 1136400044
Total Pages : 560 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Handbook of Hospitality Human Resources Management by : Dana V Tesone

Download or read book Handbook of Hospitality Human Resources Management written by Dana V Tesone and published by Routledge. This book was released on 2008-09-10 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

Hospitality Employee Management and Supervision

Author : Kerry L. Sommerville
Publisher : John Wiley & Sons
ISBN 13 : 0471745227
Total Pages : 370 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Hospitality Employee Management and Supervision by : Kerry L. Sommerville

Download or read book Hospitality Employee Management and Supervision written by Kerry L. Sommerville and published by John Wiley & Sons. This book was released on 2007-02-26 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION A PRACTICAL RESOURCE FOR MANAGERS AND SUPERVISORS IN HOSPITALITY BUSINESSES In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations——Various practitioners in the hospitality industry highlight the chapter’s focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM——Mini-cases based on real-world situations with discussion questions Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions

Journal of Hospitality & Tourism Education

Author :
Publisher :
ISBN 13 :
Total Pages : 458 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Journal of Hospitality & Tourism Education by :

Download or read book Journal of Hospitality & Tourism Education written by and published by . This book was released on 2008 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Citation Classics from the Journal of Business Ethics

Author : Alex C. Michalos
Publisher : Springer
ISBN 13 : 9789400741270
Total Pages : 831 pages
Book Rating : 4.7/5 (412 download)

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Book Synopsis Citation Classics from the Journal of Business Ethics by : Alex C. Michalos

Download or read book Citation Classics from the Journal of Business Ethics written by Alex C. Michalos and published by Springer. This book was released on 2012-08-01 with total page 831 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Journal of Business Ethics was founded by Alex C. Michalos and Deborah C. Poff and published its first issue in March 1982. It is the most frequently cited business ethics journal in the world. The Journal has always offered a multi-disciplinary and international public forum for the discussion of issues concerning the interaction of successful business and moral virtue. Its authors and readers are primarily scholars and students in social sciences and philosophy , with special interests in the interaction of these disciplines with business or corporate responsibility. Since the field of business ethics grew simultaneously with the growth of the Journal, a collection of its most cited articles is tantamount to a collection of the articles that had the greatest influence in defining the field over its first 30 years of development. In this anniversary volume, an overview of citation classics from the Journal is presented, the 33 most frequently cited articles are reproduced and brief reflections on the impact of the Journal on the field are given from over 100 scholars who authored citation classics and/or distinguished papers, as well as those who served on the Editorial Board and/or are recognized as leaders in the field.

Integrity in Business and Management

Author : Marc Orlitzky
Publisher : Taylor & Francis
ISBN 13 : 1317612264
Total Pages : 212 pages
Book Rating : 4.3/5 (176 download)

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Book Synopsis Integrity in Business and Management by : Marc Orlitzky

Download or read book Integrity in Business and Management written by Marc Orlitzky and published by Taylor & Francis. This book was released on 2017-07-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights the interconnectedness of integrity with philosophical history, leadership, managerial decision-making, and organizational effectiveness in a wide variety of contexts (e.g., time theft in organizations and family business). Well-known researchers in business ethics from all around the world reframe the literature on integrity in business and management and develop updated and more comprehensive models of integrity. Integrity in Business and Management connects integrity to both ancient thought and the modern philosophy of pragmatism, but also explains how contemporary societal trends may shape the way we think about integrity. The final chapter warns against oversocialized conceptualizations of integrity and argues for a clear differentiation between personal integrity and moral integrity. Aimed at researchers and academics in the fields of business ethics and organizational leadership, Integrity in Business and Management explicates and critiques prior models of managerial integrity in a wide variety of disciplines, covering economics, moral philosophy, business ethics, organizational behavior, sociology, history, and psychology and offers a helpful set of readings in advanced undergraduate and postgraduate courses of business ethics, corporate governance, corporate social responsibility, and leadership to stimulate discussions about personal integrity, moral integrity, and organizational leadership.

Conflict and Hostility in Hotels, Restaurants, and Bars

Author : Conrad Lashley
Publisher : Taylor & Francis
ISBN 13 : 1040043623
Total Pages : 195 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Conflict and Hostility in Hotels, Restaurants, and Bars by : Conrad Lashley

Download or read book Conflict and Hostility in Hotels, Restaurants, and Bars written by Conrad Lashley and published by Taylor & Francis. This book was released on 2024-06-13 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry, human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researchers, and academics interested in critical hospitality studies, sociology, and business, as well as anthropology and culture studies.

The SAGE International Encyclopedia of Travel and Tourism

Author : Linda L. Lowry
Publisher : SAGE Publications
ISBN 13 : 1483368963
Total Pages : 2878 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis The SAGE International Encyclopedia of Travel and Tourism by : Linda L. Lowry

Download or read book The SAGE International Encyclopedia of Travel and Tourism written by Linda L. Lowry and published by SAGE Publications. This book was released on 2016-09-01 with total page 2878 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking a global and multidisciplinary approach, The SAGE International Encyclopedia of Travel and Tourism brings together a team of international scholars to examine the travel and tourism industry, which is expected to grow at an annual rate of four percent for the next decade. In more than 500 entries spanning four comprehensive volumes, the Encyclopedia examines the business of tourism around the world paying particular attention to the social, economic, environmental, and policy issues at play. The book examines global, regional, national, and local issues including transportation, infrastructure, the environment, and business promotion. By looking at travel trends and countries large and small, the Encyclopedia analyses a wide variety of challenges and opportunities facing the industry. In taking a comprehensive and global approach, the Encyclopedia approaches the field of travel and tourism through the numerous disciplines it reaches, including the traditional tourism administration curriculum within schools of business and management, economics, public policy, as well as social science disciplines such as the anthropology and sociology. Key features include: More than 500 entries authored and signed by key academics in the field Entries on individual countries that details the health of the tourism industry, policy and planning approaches, promotion efforts, and primary tourism draws. Additional entries look at major cities and popular destinations Coverage of travel trends such as culinary tourism, wine tourism, agritourism, ecotourism, geotourism, slow tourism, heritage and cultural-based tourism, sustainable tourism, and recreation-based tourism Cross-references and further readings A Reader’s Guide grouping articles by disciplinary areas and broad themes

Managerial Accounting for the Hospitality Industry

Author : Lea R. Dopson
Publisher : Wiley Global Education
ISBN 13 : 1119299381
Total Pages : 519 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis Managerial Accounting for the Hospitality Industry by : Lea R. Dopson

Download or read book Managerial Accounting for the Hospitality Industry written by Lea R. Dopson and published by Wiley Global Education. This book was released on 2016-11-16 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following a successful debut edition, this new Second Edition of Managerial Accounting for the Hospitality Industry builds on its strengths of clear organization and the ease with which students work through it. This new edition includes more basic math support for students and a more developed inclusion of ethical considerations and global changes both in accounting systems and in the hospitality industry.

Contemporary Management Approaches to the Global Hospitality and Tourism Industry

Author : Pius, Abraham
Publisher : IGI Global
ISBN 13 : 1799822060
Total Pages : 290 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Contemporary Management Approaches to the Global Hospitality and Tourism Industry by : Pius, Abraham

Download or read book Contemporary Management Approaches to the Global Hospitality and Tourism Industry written by Pius, Abraham and published by IGI Global. This book was released on 2020-03-27 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality, travel, and tourism industries play a major role in citizen wellbeing, socio-cultural integration, and the economic advancement of a nation. The industries are increasingly complex in operation, demanding excellence across a far-reaching and diverse set of capabilities and changes in management practices across the board. With growing expectations for a better service quality from the users and endless calls for value-added service, managers are under constant pressure to improve their services across all aspects while growing customer numbers to meet various stakeholder expectations. Contemporary Management Approaches to the Global Hospitality and Tourism Industry is a key reference source that provides crucial knowledge on the application of new management practices and trends in the tourism industry. While highlighting topics such as service quality, culture sensitivity, and brand marketing, this publication explores the influence of globalization and the methods of sustainable business practices. This book is ideally designed for managers, hotel directors, restaurateurs, researchers, industry professionals, professors, and students seeking cutting-edge hospitality and tourism management strategies.