Emotional Intelligence For It Professionals

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Emotional Intelligence for IT Professionals

Author : Emilia M. Ludovino
Publisher : Packt Publishing Ltd
ISBN 13 : 1787289451
Total Pages : 276 pages
Book Rating : 4.7/5 (872 download)

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Book Synopsis Emotional Intelligence for IT Professionals by : Emilia M. Ludovino

Download or read book Emotional Intelligence for IT Professionals written by Emilia M. Ludovino and published by Packt Publishing Ltd. This book was released on 2017-09-26 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the techniques used by the most successful IT people in the world. About This Book Get real-life case studies for different IT roles, developers, testers, analysts, project managers, DBAs Identify with your IT scenarios and take the right decision to move up in your career Improve your EQ and face any difficult scenario confidently and effectively Who This Book Is For This book is for professionals across the IT domain who work as developers, administrators, architects, administrators system analysts, and so on, who want to create a better working environment around them by improving their own emotional intelligence. This book assumes that you are a beginner to emotional intelligence and will help you understand the basic concepts before helping you with real life scenarios. What You Will Learn Improve your observation skills to understand people better Know how to identify what motivates you and those around you Develop strategies for working more effectively with others Increase your capacity to influence people and improve your communication skills Understand how to successfully complete tasks through other people Discover how to control the emotional content of your decision-making In Detail This book will help you discover your emotional quotient (EQ) through practices and techniques that are used by the most successful IT people in the world. It will make you familiar with the core skills of Emotional Intelligence, such as understanding the role that emotions play in life, especially in the workplace. You will learn to identify the factors that make your behavior consistent, not just to other employees, but to yourself. This includes recognizing, harnessing, predicting, fostering, valuing, soothing, increasing, decreasing, managing, shifting, influencing or turning around emotions and integrating accurate emotional information into decision-making, reasoning, problem solving, etc., because, emotions run business in a way that spreadsheets and logic cannot. When a deadline lurks, you'll know the steps you need to take to keep calm and composed. You'll find out how to meet the deadline, and not get bogged down by stress. We'll explain these factors and techniques through real-life examples faced by IT employees and you'll learn using the choices that they made. This book will give you a detailed analysis of the events and behavioral pattern of the employees during that time. This will help you improve your own EQ to the extent that you don't just survive, but thrive in a competitive IT industry. Style and approach You will be taken through real-life events faced by IT employees in different scenarios. These real-world cases are analyzed along with the response of the employees, which will help you to develop your own emotion intelligence quotient and face any difficult scenario confidently and effectively.

Emotional Intelligence 2.0

Author : Travis Bradberry
Publisher : TalentSmart
ISBN 13 : 0974320625
Total Pages : 282 pages
Book Rating : 4.9/5 (743 download)

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Book Synopsis Emotional Intelligence 2.0 by : Travis Bradberry

Download or read book Emotional Intelligence 2.0 written by Travis Bradberry and published by TalentSmart. This book was released on 2009 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Includes a new & enhanced online edition of the world's most popular emotional intelligence test."

What Makes a Leader? (Harvard Business Review Classics)

Author : Daniel Goleman
Publisher : Harvard Business Press
ISBN 13 : 1633692612
Total Pages : 39 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis What Makes a Leader? (Harvard Business Review Classics) by : Daniel Goleman

Download or read book What Makes a Leader? (Harvard Business Review Classics) written by Daniel Goleman and published by Harvard Business Press. This book was released on 2017-06-06 with total page 39 pages. Available in PDF, EPUB and Kindle. Book excerpt: When asked to define the ideal leader, many would emphasize traits such as intelligence, toughness, determination, and vision—the qualities traditionally associated with leadership. Often left off the list are softer, more personal qualities—but they are also essential. Although a certain degree of analytical and technical skill is a minimum requirement for success, studies indicate that emotional intelligence may be the key attribute that distinguishes outstanding performers from those who are merely adequate. Psychologist and author Daniel Goleman first brought the term "emotional intelligence" to a wide audience with his 1995 book of the same name, and Goleman first applied the concept to business with a 1998 classic Harvard Business Review article. In his research at nearly 200 large, global companies, Goleman found that truly effective leaders are distinguished by a high degree of emotional intelligence. Without it, a person can have first-class training, an incisive mind, and an endless supply of good ideas, but he or she still won't be a great leader. The chief components of emotional intelligence—self-awareness, self-regulation, motivation, empathy, and social skill—can sound unbusinesslike, but Goleman found direct ties between emotional intelligence and measurable business results. The Harvard Business Review Classics series offers you the opportunity to make seminal Harvard Business Review articles a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world—and will have a direct impact on you today and for years to come.

Emotional Intelligence At Work

Author : Hendrie Weisinger
Publisher : John Wiley & Sons
ISBN 13 : 9788126507917
Total Pages : 256 pages
Book Rating : 4.5/5 (79 download)

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Book Synopsis Emotional Intelligence At Work by : Hendrie Weisinger

Download or read book Emotional Intelligence At Work written by Hendrie Weisinger and published by John Wiley & Sons. This book was released on 2006-05-03 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.· Increasing Your Emotional Intelligence· Developing High Self-Awareness· Managing Your Emotions· Motivating Yourself· Using Your Emotional Intelligence in your Relations with Others· Developing Effective Communication Skills· Developing Interpersonal Expertise· Helping Others Help Themselves

The Compassionate Geek

Author : Don R. Crawley
Publisher : Soundtraining Net
ISBN 13 : 9780983660705
Total Pages : 164 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don R. Crawley

Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Daniel Goleman Omnibus

Author : Daniel Goleman
Publisher : Bloomsbury Publishing
ISBN 13 : 9780747574569
Total Pages : 735 pages
Book Rating : 4.5/5 (745 download)

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Book Synopsis Daniel Goleman Omnibus by : Daniel Goleman

Download or read book Daniel Goleman Omnibus written by Daniel Goleman and published by Bloomsbury Publishing. This book was released on 2004 with total page 735 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence Does IQ define our destiny? Daniel Goleman argues that our view of human intelligence is far too narrow, and that our emotions play a major role in thought, decision making and individual success. Self-awareness, impulse control, persistence, motivation, empathy and social deftness are all qualities that mark people who excel: whose relationships flourish, who are stars in the workplace. With new insights into the brain architecture underlying emotion and rationality, Goleman shows precisely how emotional intelligence can be nurtured and strengthened in all of us. Working with Emotional Intelligence Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? Daniel Goleman draws on unparalleled access to business leaders around the world and the thorough research that is his trademark. He demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise in this inspiring sequel.

Emotional Intelligence

Author : Daniel Goleman
Publisher : Bantam
ISBN 13 : 0553903209
Total Pages : 386 pages
Book Rating : 4.5/5 (539 download)

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Book Synopsis Emotional Intelligence by : Daniel Goleman

Download or read book Emotional Intelligence written by Daniel Goleman and published by Bantam. This book was released on 2012-01-11 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 BESTSELLER • The groundbreaking book that redefines what it means to be smart, with a new introduction by the author “A thoughtfully written, persuasive account explaining emotional intelligence and why it can be crucial.”—USA Today Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until Emotional Intelligence, we could only guess why. Daniel Goleman's brilliant report from the frontiers of psychology and neuroscience offers startling new insight into our “two minds”—the rational and the emotional—and how they together shape our destiny. Drawing on groundbreaking brain and behavioral research, Goleman shows the factors at work when people of high IQ flounder and those of modest IQ do surprisingly well. These factors, which include self-awareness, self-discipline, and empathy, add up to a different way of being smart—and they aren’t fixed at birth. Although shaped by childhood experiences, emotional intelligence can be nurtured and strengthened throughout our adulthood—with immediate benefits to our health, our relationships, and our work. The twenty-fifth-anniversary edition of Emotional Intelligence could not come at a better time—we spend so much of our time online, more and more jobs are becoming automated and digitized, and our children are picking up new technology faster than we ever imagined. With a new introduction from the author, the twenty-fifth-anniversary edition prepares readers, now more than ever, to reach their fullest potential and stand out from the pack with the help of EI.

Emotional Intelligence

Author : Gerald Matthews
Publisher : MIT Press
ISBN 13 : 9780262632966
Total Pages : 724 pages
Book Rating : 4.6/5 (329 download)

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Book Synopsis Emotional Intelligence by : Gerald Matthews

Download or read book Emotional Intelligence written by Gerald Matthews and published by MIT Press. This book was released on 2004 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive, scientific examination of the popular psychological construct of emotional intelligence.

An Introduction to Emotional Intelligence

Author : Lorraine Dacre Pool
Publisher : John Wiley & Sons
ISBN 13 : 111911442X
Total Pages : 412 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis An Introduction to Emotional Intelligence by : Lorraine Dacre Pool

Download or read book An Introduction to Emotional Intelligence written by Lorraine Dacre Pool and published by John Wiley & Sons. This book was released on 2018-04-18 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bridges the gap between the scholarly literature and "pop-psych" books on EI Emotional Intelligence (EI) has become a topic of vast and growing interest worldwide and is concerned with the ways in which we perceive, identify, understand, and manage emotions. It is an aspect of individual difference that can impact a number of important outcomes throughout a person's lifespan. Yet, until now there were no authoritative books that bridge the gap between scholarly articles on the subject, often published in obscure professional journals, and the kind of books found in the "pop-psych" sections of most large bookstores. This book fills that gap, addressing the key issues from birth through to old age, including the impact of EI on child development, social relationships, the workplace, and health. It is a useful introduction to the academic study of EI, including its history as a concept. Featuring contributions by an international team of EI researchers, this thought provoking and informative book offers students, educators, mental health professionals, and general readers a comprehensive, critical, and accessible introduction to state-of-the-art EI theory and research. From the historical origins of EI to its contemporary applications across an array of domains, An Introduction to Emotional Intelligence explores what the research evidence tells us about it, why it is important, and how it is measured. Throughout each chapter any potentially tricky words or concepts are highlighted and explained. And, most chapters feature activities to spur further reflection on the subject matter covered as well as ideas on how to apply aspects of EI to various questions or problems arising in the readers’ lives. Features contributions from expert authors from around the world with experience of researching and teaching EI theory and practice Makes EI concepts, foundations, research, and theory accessible to a wider audience of readers than ever before Explores EI's roots in psychological thinking dating back to early 20th century and considers the reasons for its widespread popularity in contemporary times Reviews the latest research into the constructs of ability EI and trait EI and their validity in relation to health, wellbeing, social relationships, academic, and work performance An Introduction to Emotional Intelligence is fascinating and informative reading and a source of practical insight for students of psychology, management and leadership, education, social work and healthcare, and those working in education, health settings and in psychological counseling professions.

Emotional Intelligence in the Workplace

Author : Mark Craemer
Publisher : Sourcebooks, Inc.
ISBN 13 : 1647391539
Total Pages : 129 pages
Book Rating : 4.6/5 (473 download)

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Book Synopsis Emotional Intelligence in the Workplace by : Mark Craemer

Download or read book Emotional Intelligence in the Workplace written by Mark Craemer and published by Sourcebooks, Inc.. This book was released on 2020-12-01 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical strategies to develop your emotional intelligence for career success Emotional intelligence refers to your skill at identifying and effectively responding to what you, and the people around you, are thinking and feeling—and it's especially important in professional settings. Emotional Intelligence in the Workplace is your guide to developing your emotional intelligence, with actionable advice and exercises that help you make empathetic decisions, manage stress, resolve conflict, and maintain productive working relationships. Emotional Intelligence in the Workplace includes: The power of connection—Learn why emotional intelligence is so critical for collaboration and success, along with easy ways to practice self-awareness, develop flexibility, read a room, and more. Real-world examples—Find anecdotes and example scenarios that show you the techniques in action and explain how they help build reputation and trust. Ways to grow and thrive—Discover how increased emotional intelligence opens doors for new opportunities and career advancement. Explore what it means to be emotionally intelligent and actionable ways to apply it for professional success.

Working With Emotional Intelligence

Author : Daniel Goleman
Publisher : Bantam
ISBN 13 : 0553903217
Total Pages : 388 pages
Book Rating : 4.5/5 (539 download)

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Book Synopsis Working With Emotional Intelligence by : Daniel Goleman

Download or read book Working With Emotional Intelligence written by Daniel Goleman and published by Bantam. This book was released on 2011-12-07 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you have what it takes to succeed in your career? The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered. For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today—and the future.

Emotional Intelligence

Author : Peter Salovey
Publisher : National Professional Resources Inc./Dude Publishing
ISBN 13 : 9781887943727
Total Pages : 352 pages
Book Rating : 4.9/5 (437 download)

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Book Synopsis Emotional Intelligence by : Peter Salovey

Download or read book Emotional Intelligence written by Peter Salovey and published by National Professional Resources Inc./Dude Publishing. This book was released on 2004 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bool of readings collected by cd-founders of emotional intelligence introduces theory measurement & applications of.

Beyond Smart

Author : Ronda Muir
Publisher : American Bar Association
ISBN 13 : 9781634259163
Total Pages : 0 pages
Book Rating : 4.2/5 (591 download)

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Book Synopsis Beyond Smart by : Ronda Muir

Download or read book Beyond Smart written by Ronda Muir and published by American Bar Association. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone is familiar with "IQ"--intelligence quotient. Most lawyers put their IQ scores up there with their SAT and LSAT scores as generally acknowledged evidence of their competence. But what is your emotional intelligence quotient? And why should you care?"Emotional intelligence" (EI) is the ability to recognize, understand, and regulate our own and others' emotions. Industries worldwide have incorporated EI into their education, hiring, training, and management programs to maximize performance. BEYOND SMART: LAWYERING WITH EMOTIONAL INTELLIGENCE is the first comprehensive guide to understanding and raising emotional intelligence in the unique context of law practice. It explains the origins of EI, a lawyer's historic role in developing the concept, how lawyers compare in EI to other professionals and how to determine your level of EI. Beyond Smart also outlines how: - Emotionally intelligent lawyers are smarter, better practitioners--as negotiators, litigators and judges, make more money, and are physically and mentally healthier;- Emotionally intelligent law departments and law firms profit from more effective leadership, greater performance, enhanced teamwork, and increased client satisfaction, as well as lower attrition, healthcare and professional liability costs;- Emotionally intelligent practices can thrive in an increasingly competitive and technologically complex marketplace, even outperforming artificial intelligence; and- Individuals, workplaces and law schools can take steps to raise emotional intelligence.This user-friendly, practical resource is designed for today's legal professional who desires to improve their communication, client service and leadership skills and create a high performance, high functioning workplace.

Teaching with Emotional Intelligence

Author : Alan Mortiboys
Publisher : Routledge
ISBN 13 : 1134191286
Total Pages : 157 pages
Book Rating : 4.1/5 (341 download)

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Book Synopsis Teaching with Emotional Intelligence by : Alan Mortiboys

Download or read book Teaching with Emotional Intelligence written by Alan Mortiboys and published by Routledge. This book was released on 2005-11-21 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: The way emotions are handled by the individual and by others is central to the success of learning. Teaching with Emotional Intelligence shows how to manage this influential but neglected area of learning. Taking the reader step by step through the learning process and looking at the relationship from the perspectives of both the teacher and the learner, this book will help the reader to: * plan the emotional environment * learn how to relate to learners * listen to learners effectively * read and respond to the feelings of individuals and groups * develop self-awareness as a teacher * recognize prejudices and preferences in oneself * improve non-verbal communication. Featuring lots of activities, checklists and points for deeper reflection, the guidance in this book will help teachers encourage their learners to become more engaged, creative and motivated.

What Makes a Leader

Author : Daniel Goleman
Publisher :
ISBN 13 : 9781934441749
Total Pages : pages
Book Rating : 4.4/5 (417 download)

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Book Synopsis What Makes a Leader by : Daniel Goleman

Download or read book What Makes a Leader written by Daniel Goleman and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a collection of the author's writings, previously published in the Harvard Business Review and other business journals, on leadership and emotional intelligence. The material has become essential reading for leaders, coaches and educators committed to fostering stellar management, increasing performance, and driving innovation. The collection reflects the evolution of Dr. Goleman's thinking about emotional intelligence, tracking the latest neuroscientific research on the dynamics of relationships, and the latest data on the impact emotional intelligence has on an organization's bottom-line. --

HBR's 10 Must Reads on Emotional Intelligence (with featured article "What Makes a Leader?" by Daniel Goleman)(HBR's 10 Must Reads)

Download HBR's 10 Must Reads on Emotional Intelligence (with featured article

Author : Harvard Business Review
Publisher : Harvard Business Review Press
ISBN 13 : 1633690202
Total Pages : 177 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR's 10 Must Reads on Emotional Intelligence (with featured article "What Makes a Leader?" by Daniel Goleman)(HBR's 10 Must Reads) by : Harvard Business Review

Download or read book HBR's 10 Must Reads on Emotional Intelligence (with featured article "What Makes a Leader?" by Daniel Goleman)(HBR's 10 Must Reads) written by Harvard Business Review and published by Harvard Business Review Press. This book was released on 2015-04-07 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his defining work on emotional intelligence, bestselling author Daniel Goleman found that it is twice as important as other competencies in determining outstanding leadership. If you read nothing else on emotional intelligence, read these 10 articles by experts in the field. We’ve combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you boost your emotional skills—and your professional success. This book will inspire you to: Monitor and channel your moods and emotions Make smart, empathetic people decisions Manage conflict and regulate emotions within your team React to tough situations with resilience Better understand your strengths, weaknesses, needs, values, and goals Develop emotional agility This collection of articles includes: “What Makes a Leader” by Daniel Goleman, “Primal Leadership: The Hidden Driver of Great Performance” by Daniel Goleman, Richard Boyatzis, and Annie McKee, “Why It’s So Hard to Be Fair” by Joel Brockner, “Why Good Leaders Make Bad Decisions” by Andrew Campbell, Jo Whitehead, and Sydney Finkelstein, “Building the Emotional Intelligence of Groups” by Vanessa Urch Druskat and Steve B. Wolff, “The Price of Incivility: Lack of Respect Hurts Morale—and the Bottom Line” by Christine Porath and Christine Pearson, “How Resilience Works” by Diane Coutu, “Emotional Agility: How Effective Leaders Manage Their Negative Thoughts and Feelings” by Susan David and Christina Congleton, “Fear of Feedback” by Jay M. Jackman and Myra H. Strober, and “The Young and the Clueless” by Kerry A. Bunker, Kathy E. Kram, and Sharon Ting.

The Other Kind of Smart

Author : Harvey Deutschendorf
Publisher : HarperChristian + ORM
ISBN 13 : 0814414060
Total Pages : 225 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Other Kind of Smart by : Harvey Deutschendorf

Download or read book The Other Kind of Smart written by Harvey Deutschendorf and published by HarperChristian + ORM. This book was released on 2009-05-29 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional intelligence (EI) coach Harvey Deutschendorf combines his proven techniques with engaging principles of storytelling and fun exercises to show you how you can apply the principles of EI on the job to achieve greater success. Filled with real-life profiles of people who faced emotional intelligence dilemmas and easy-to-implement solutions, Other Kind of Smart offers tools that will bring results in as little as five minutes a day and teaches you how to: develop stress tolerance, cultivate empathy, increase flexibility with coworkers, boost assertiveness, and resolve problems successfully. The difference between those who become successful in life and those who struggle is their ability to exhibit and leverage strong people skills. Complete with an EI quiz that will help you measure their level of emotional intelligence and EI growth, Other Kind of Smart enables all professionals to improve their relationships and increase their effectiveness at work in a practical, accessible way.