Diseño de un modelo para la administración del conocimiento en el área de atención de solicitudes y servicios del departamento de Soporte de la Dirección de Sistemas

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ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (97 download)

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Book Synopsis Diseño de un modelo para la administración del conocimiento en el área de atención de solicitudes y servicios del departamento de Soporte de la Dirección de Sistemas by : Alex Norberto Rivas Hernández

Download or read book Diseño de un modelo para la administración del conocimiento en el área de atención de solicitudes y servicios del departamento de Soporte de la Dirección de Sistemas written by Alex Norberto Rivas Hernández and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "El presente reporte de proyecto de campo describe la realización de un modelo de administración de conocimiento operativo del área de soporte y atención de usuarios de la Dirección de Sistemas de una Administradora de Fondo de Pensiones de El Salvador. El proyecto se realizó entre enero y junio de 2015; aunque el pre-análisis y la investigación de bibliografía se iniciaron a partir de septiembre de 2014. Dicho modelo fue creado para dar solución a la problemática de pérdida de conocimiento generada por la rotación o movilidad funcional del personal dentro de la Dirección, lo que provoca reprocesos y curvas de aprendizajes tardías en la atención de incidentes de Tecnologías de Información (TI) por parte de su personal. El diseño del modelo de administración del conocimiento operativo es acompañado por el diseño de la arquitectura tecnológica y del repositorio de conocimiento, en donde se detallan las fases y componentes que se requieren para su buen funcionamiento. En el proyecto también se definió una metodología como apoyo para el futuro desarrollo de la herramienta que servirá como memoria organizacional. La cual se llevó a cabo bajo el esquema de trabajo de la metodología ágil de administración de proyectos Scrum, que se adaptó a las necesidades, intereses, contexto y forma de trabajo de la Dirección de Sistemas. Con el desarrollo de este proyecto se espera que la empresa pueda de forma sistemática retener, compartir y mejorar el aprendizaje organizacional; de modo que se pueda cumplir de manera eficaz y eficiente con los objetivos propuestos y dar un servicio de mejor calidad a los clientes internos y externos de la compañía."--descripción del autor.

Estructura de Conocimiento para el Servicio de Soporte de Tecnología

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Publisher : Ewe Editorial Acad MIA Espa Ola
ISBN 13 : 9783847356523
Total Pages : 192 pages
Book Rating : 4.3/5 (565 download)

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Book Synopsis Estructura de Conocimiento para el Servicio de Soporte de Tecnología by : Maritza del Pilar Sánchez Delgado

Download or read book Estructura de Conocimiento para el Servicio de Soporte de Tecnología written by Maritza del Pilar Sánchez Delgado and published by Ewe Editorial Acad MIA Espa Ola. This book was released on 2013 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: El proyecto de investigacion presenta el diseno de una estructura de conocimiento que permite almacenar toda la experiencia e informacion necesaria para ofrecer una linea de soporte agil y eficaz al cliente en el soporte post-venta. Para ello se realiza una investigacion preliminar del estado actual del soporte del servicio basado en las mejores practicas de ITIL y la gestion del conocimiento. Dado que el suministro de servicios en tecnologia de informacion a clientes impone requisitos muy estrictos sobre la comunicacion del conocimiento, se hace necesario desarrollar y mantener un modelo que este disponible para todos los interesados y que satisfaga todos los requisitos de informacion. Dentro de los resultados relevantes de este trabajo esta la definicion del alcance del dominio, la lista de aspectos, la lista de conceptos y un modelo conceptual que relaciona dichos conceptos. Estos resultados pueden ser usados por proveedores del servicio de soporte en tecnologia de informacion con el fin de referenciar diferentes aspectos que puedan influir en el diseno, construccion y mantenimiento de una base de conocimiento.

Cal/OSHA Pocket Guide for the Construction Industry

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Publisher :
ISBN 13 : 9781622701070
Total Pages : pages
Book Rating : 4.7/5 (1 download)

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Book Synopsis Cal/OSHA Pocket Guide for the Construction Industry by :

Download or read book Cal/OSHA Pocket Guide for the Construction Industry written by and published by . This book was released on 2015-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The Cal/OSHA Pocket Guide for the Construction Industry is a handy guide for workers, employers, supervisors, and safety personnel. This latest 2011 edition is a quick field reference that summarizes selected safety standards from the California Code of Regulations. The major subject headings are alphabetized and cross-referenced within the text, and it has a detailed index. Spiral bound, 8.5 x 5.5"

Milestones in the Development of a National Infrastructure for Nuclear Power

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Publisher : IAEA Nuclear Energy
ISBN 13 : 9789201047151
Total Pages : 0 pages
Book Rating : 4.0/5 (471 download)

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Book Synopsis Milestones in the Development of a National Infrastructure for Nuclear Power by : International Atomic Energy Agency

Download or read book Milestones in the Development of a National Infrastructure for Nuclear Power written by International Atomic Energy Agency and published by IAEA Nuclear Energy. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development and implementation of an appropriate infrastructure to support the successful introduction of nuclear power and its safe, secure, peaceful and sustainable application is an issue of central concern, especially for countries that are considering and planning their first nuclear power plant. In preparing the necessary nuclear infrastructure, there are several activities that need to be completed. These activities can be split into three progressive phases of development. This publication provides a description of the conditions expected to be achieved by the end of each phase to assist with the best use of resources. 'Milestones' refer to the conditions necessary to demonstrate that the phase has been successfully completed.

The North American Mosaic

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Publisher :
ISBN 13 :
Total Pages : 240 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis The North American Mosaic by : Commission for Environmental Cooperation (Montréal, Québec). Secretariat

Download or read book The North American Mosaic written by Commission for Environmental Cooperation (Montréal, Québec). Secretariat and published by . This book was released on 2001 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The North American Mosaic has four overarching features. First, it is, to the extent feasible, based on comparable information on the status and trends of major indicators of the state of the environment in Canada,Mexico, and the United States. Second, the report confirms that these three countries together make up an incredibly complex, dynamic, and interconnected ecosystem in which humans play a dominant and decisive role. Third, the report raises important and sometimes disquieting questions concerning the sustainability of some current trends. Finally, the report is a reminder that our economic, social, and physical well-being are utterly dependent on the life-sustaining services provided by nature. This report emphasizes the importance of developing mutually compatible economic, social, and environmental goals and policies across the three-country region.

Pro WordPress Theme Development

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Publisher : Apress
ISBN 13 : 1430259159
Total Pages : 485 pages
Book Rating : 4.4/5 (32 download)

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Book Synopsis Pro WordPress Theme Development by : Adam Onishi

Download or read book Pro WordPress Theme Development written by Adam Onishi and published by Apress. This book was released on 2014-01-25 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pro WordPress Theme Development is your comprehensive guide to creating advanced WordPress themes. Designed for for professional web designers and developers who are comfortable with PHP and WordPress, this book teaches you every aspect of professional theme development. You will learn how to build themes from scratch, how to monetize the themes you create, and how to capitalize on this by creating advanced themes for your clients or selling premium themes. This book builds on your current knowledge of PHP and web development to create a WordPress theme from scratch. It uses a real-world theme example that you can build, to demonstrate each feature in a practical way. It shows you how to take control of WordPress with custom posts types and taxonomies, and covers anatomy and hierarchy, use of the loop, hooks, short codes, plug-ins and much more. WordPress is one of the most successful open-source blogging and content management systems available, and theme development has become a major part of the WordPress ecosystem. Start working with WordPress themes like a pro today with Pro WordPress Theme Development.

Collaborative Filtering Recommender Systems

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Publisher : Now Publishers Inc
ISBN 13 : 1601984421
Total Pages : 104 pages
Book Rating : 4.6/5 (19 download)

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Book Synopsis Collaborative Filtering Recommender Systems by : Michael D. Ekstrand

Download or read book Collaborative Filtering Recommender Systems written by Michael D. Ekstrand and published by Now Publishers Inc. This book was released on 2011 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collaborative Filtering Recommender Systems discusses a wide variety of the recommender choices available and their implications, providing both practitioners and researchers with an introduction to the important issues underlying recommenders and current best practices for addressing these issues.

University and School Collaborations During a Pandemic

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Publisher : Springer Nature
ISBN 13 : 3030821595
Total Pages : 352 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis University and School Collaborations During a Pandemic by : Fernando M. Reimers

Download or read book University and School Collaborations During a Pandemic written by Fernando M. Reimers and published by Springer Nature. This book was released on 2022 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on twenty case studies of universities worldwide, and on a survey administered to leaders in 101 universities, this open access book shows that, amidst the significant challenges caused by the COVID-19 pandemic, universities found ways to engage with schools to support them in sustaining educational opportunity. In doing so, they generated considerable innovation, which reinforced the integration of the research and outreach functions of the university. The evidence suggests that universities are indeed open systems, in interaction with their environment, able to discover changes that can influence them and to change in response to those changes. They are also able, in the success of their efforts to mitigate the educational impact of the pandemic, to create better futures, as the result of the innovations they can generate. This challenges the view of universities as "ivory towers" being isolated from the surrounding environment and detached from local problems. As they reached out to schools, universities not only generated clear and valuable innovations to sustain educational opportunity and to improve it, this process also contributed to transform internal university processes in ways that enhanced their own ability to deliver on the third mission of outreach

Gender, Women, and Health in the Americas

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Publisher :
ISBN 13 : 9789275115411
Total Pages : 304 pages
Book Rating : 4.1/5 (154 download)

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Book Synopsis Gender, Women, and Health in the Americas by : Elsa Gómez Gómez

Download or read book Gender, Women, and Health in the Americas written by Elsa Gómez Gómez and published by . This book was released on 1993 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Radio Spectrum Management

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Publisher : John Wiley & Sons
ISBN 13 : 1118511794
Total Pages : 460 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Radio Spectrum Management by : Haim Mazar (Madjar)

Download or read book Radio Spectrum Management written by Haim Mazar (Madjar) and published by John Wiley & Sons. This book was released on 2016-08-29 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the fundamentals of wireless communications and services, explaining in detail what RF spectrum management is, why it is important, which are the authorities regulating the use of spectrum, and how is it managed and enforced at the international, regional and national levels. The book offers insights to the engineering, regulatory, economic, legal, management policy-making aspects involved. Real-world case studies are presented to depict the various approaches in different countries, and valuable lessons are drawn. The topics are addressed by engineers, advocates and economists employed by national and international spectrum regulators. The book is a tool that will allow the international regional and national regulators to better manage the RF spectrum, and will help operators and suppliers of wireless communications to better understand their regulators.

Global Environmental Constitutionalism

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Publisher : Cambridge University Press
ISBN 13 : 1107022258
Total Pages : 427 pages
Book Rating : 4.1/5 (7 download)

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Book Synopsis Global Environmental Constitutionalism by : James R. May

Download or read book Global Environmental Constitutionalism written by James R. May and published by Cambridge University Press. This book was released on 2015 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reflecting a global trend, scores of countries have affirmed that their citizens are entitled to healthy air, water, and land and that their constitution should guarantee certain environmental rights. This book examines the increasing recognition that the environment is a proper subject for protection in constitutional texts and for vindication by constitutional courts. This phenomenon, which the authors call environmental constitutionalism, represents the confluence of constitutional law, international law, human rights, and environmental law. National apex and constitutional courts are exhibiting a growing interest in environmental rights, and as courts become more aware of what their peers are doing, this momentum is likely to increase. This book explains why such provisions came into being, how they are expressed, and the extent to which they have been, and might be, enforced judicially. It is a singular resource for evaluating the content of and hope for constitutional environmental rights.

Accessible EPUB 3

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449329322
Total Pages : 48 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis Accessible EPUB 3 by : Matt Garrish

Download or read book Accessible EPUB 3 written by Matt Garrish and published by "O'Reilly Media, Inc.". This book was released on 2012-02-10 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although the digital revolution has made content available to more people than print books ever could, ebooks are still only as accessible as the foundation they’re built on—and all too often the foundation is weak. But that’s changing. With the introduction of EPUB 3, publishers now have the means to create a single rich data source for audiences of all reading abilities. Through practical tips and examples, Accessible EPUB 3 takes you inside the EPUB 3 format and explores how you can enrich and enhance content for all readers. Author Matt Garrish demystifies the process of making content easier to access, demonstrating how accessible practices are intertwined with standard content best practices. Among many techniques, this guide will teach you how to: Add structure and meaning to your publications to make them more usable by accessible technologies Tailor EPUB Navigation Documents for readers requiring either full or reduced navigation Create media overlays to synchronize human narration with text display Improve text-to-speech playback by adding SSML, PLS lexicons, and CSS3 Speech functionality

Common Trees of Puerto Rico and the Virgin Islands

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Publisher :
ISBN 13 :
Total Pages : 548 pages
Book Rating : 4.:/5 (123 download)

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Book Synopsis Common Trees of Puerto Rico and the Virgin Islands by : Elbert Luther Little

Download or read book Common Trees of Puerto Rico and the Virgin Islands written by Elbert Luther Little and published by . This book was released on 1964 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Open a GLAM Lab

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Publisher :
ISBN 13 : 9789927139079
Total Pages : 166 pages
Book Rating : 4.1/5 (39 download)

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Book Synopsis Open a GLAM Lab by : Mahendra Mahey

Download or read book Open a GLAM Lab written by Mahendra Mahey and published by . This book was released on 2020-11-30 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Galleries, Libraries, Archives and Museums (GLAM) Lab is a place for experimenting with digital collections and data. This book describes how to open a GLAM Lab and encourages a movement that can transform organisations and communities.

Emerging Theories in Health Promotion Practice and Research

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Publisher : John Wiley & Sons
ISBN 13 : 0470522887
Total Pages : 912 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Emerging Theories in Health Promotion Practice and Research by : Ralph J. DiClemente

Download or read book Emerging Theories in Health Promotion Practice and Research written by Ralph J. DiClemente and published by John Wiley & Sons. This book was released on 2009-09-29 with total page 912 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Here is a 'must-read' for all health promotion researchers and practitioners eager to stay one step ahead of the pack. A panoply of insightful and promising new approaches is presented for consideration and exploration in our contemporary behavioral science arsenal." — M. Elaine Auld, MPH, CHES, Chief Executive Officer, Society for Public Health Education "This book is an essential addition to the health practice and research literature, concentrating on theories that have not been extensively covered elsewhere and that have great currency. It provides an up-to-date rendition on the interplay among contemporary public health concerns, sound public health practice, and the theoretical bases for practice."— Robert M. Goodman, PhD, MPH, Dean and Professor, School of Health, Physical Education, and Recreation, Indiana University "The authors of Emerging Theories provide vivid descriptions of the state of the science in health promotion and presents an exciting map for future research. Understanding and using theories is the hallmark of an excellent practitioner. Creating and elaborating theories is the mark of an excellent researcher. This text will be very valuable for both." — Noreen M. Clark, PhD, Myron E. Wegman Distinguished University Professor; Director, Center for Managing Chronic Disease, University of Michigan "Emerging Theories captures the dynamic growth in theories of health promotion and illustrates how divergent theoretical perspectives are being integrated into richer explanatory and practice models." — Matthew W. Kreuter, PhD, MPH, Professor of Social Work and Medicine; Director, Health Communication Research Laboratory, Washington University in St. Louis

Indigenous Healing Psychology

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Publisher : Simon and Schuster
ISBN 13 : 162055268X
Total Pages : 615 pages
Book Rating : 4.6/5 (25 download)

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Book Synopsis Indigenous Healing Psychology by : Richard Katz

Download or read book Indigenous Healing Psychology written by Richard Katz and published by Simon and Schuster. This book was released on 2017-12-19 with total page 615 pages. Available in PDF, EPUB and Kindle. Book excerpt: Connecting modern psychology to its Indigenous roots to enhance the healing process and psychology itself • Shares the healing wisdom of Indigenous people the author has worked with, including the Ju/’hoansi of the Kalahari Desert, the Fijians of the South Pacific, Sicangu Lakota people, and Cree and Anishnabe First Nations people • Explains how Indigenous perspectives can help create a more effective model of best practices in psychology • Explores the vital role of spirituality in the practice of psychology and the shift of emphasis that occurs when one understands that all beings are interconnected Wherever the first inhabitants of the world gathered together, they engaged in the human concerns of community building, interpersonal relations, and spiritual understanding. As such these earliest people became our “first psychologists.” Their wisdom lives on through the teachings of contemporary Indigenous elders and healers, offering unique insights and practices to help us revision the self-limiting approaches of modern psychology and enhance the processes of healing and social justice. Reconnecting psychology to its ancient roots, Richard Katz, Ph.D., sensitively shares the healing wisdom of Indigenous peoples he has worked with, including the Ju/’hoansi of the Kalahari Desert, Fijians native to the Fiji Islands, Lakota people of the Rosebud Reservation, and Cree and Anishnabe First Nations people from Saskatchewan. Through stories about the profoundly spiritual ceremonies and everyday practices he engaged in, he seeks to fulfill the responsibility he was given: build a foundation of reciprocity so Indigenous teachings can create a path toward healing psychology. Also drawing on his experience as a Harvard-trained psychologist, the author reveals how modern psychological approaches focus too heavily on labels and categories and fail to recognize the benefits of enhanced states of consciousness. Exploring the vital role of spirituality in the practice of psychology, Katz explains how the Indigenous approach offers a way to understand challenges and opportunities, from inside lived truths, and treat mental illness at its source. Acknowledging the diversity of Indigenous approaches, he shows how Indigenous perspectives can help create a more effective model of best practices in psychology as well as guide us to a more holistic existence where we can once again assume full responsibility in the creation of our lives.

Community-Based Participatory Research for Health

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Publisher : Jossey-Bass
ISBN 13 : 9780787964573
Total Pages : 532 pages
Book Rating : 4.9/5 (645 download)

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Book Synopsis Community-Based Participatory Research for Health by : Meredith Minkler

Download or read book Community-Based Participatory Research for Health written by Meredith Minkler and published by Jossey-Bass. This book was released on 2002-11-18 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meredith Minkler and Nina Wallerstein have brought together, in one important volume, a stellar panel of contributors who offer a comprehensive resource on the theory and application of community based participatory research. Community Based Participatory Research for Health contains information on a wide variety of topics including planning and conducting research, working with communities, promoting social change, and core research methods. The book also contains a helpful appendix of tools, guides, checklists, sample protocols, and much more.