Digital Service Delivery In Africa

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Digital Service Delivery in Africa

Author : Ogechi Adeola
Publisher : Springer Nature
ISBN 13 : 3030839095
Total Pages : 355 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Digital Service Delivery in Africa by : Ogechi Adeola

Download or read book Digital Service Delivery in Africa written by Ogechi Adeola and published by Springer Nature. This book was released on 2022-02-07 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: The dynamics of the world’s pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations—particularly those in the service sector—to fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery across the value chain of businesses. The authors offer insights into the opportunities, drivers, structures, and models of digital service delivery specific to the African context, using case studies and country-based themes that highlight how the adoption of digital platforms and practices can transform service delivery for value-creation. The book examines the scope and applications of digital businesses, emphasising the emergence, value-creation, and strategic implications for Africa’s private and public enterprises. Students, entrepreneurs, IT innovators, academics, and policymakers will gain a greater understanding of how digitalisation is shaping consumer expectations, industry practices, and service delivery in Africa.

OECD Digital Government Studies Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264307133
Total Pages : 136 pages
Book Rating : 4.2/5 (643 download)

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Book Synopsis OECD Digital Government Studies Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste by : OECD

Download or read book OECD Digital Government Studies Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste written by OECD and published by OECD Publishing. This book was released on 2018-11-30 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: The public sectors of African Portuguese-speaking countries and Timor-Leste (PALOP-TL) have made significant progress in mobilising digital technologies to promote internal efficiency, simplify government procedures and improve the delivery of public services.

Digital Innovations, Business and Society in Africa

Author : Richard Boateng
Publisher : Springer
ISBN 13 : 9783030779894
Total Pages : 0 pages
Book Rating : 4.7/5 (798 download)

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Book Synopsis Digital Innovations, Business and Society in Africa by : Richard Boateng

Download or read book Digital Innovations, Business and Society in Africa written by Richard Boateng and published by Springer. This book was released on 2022-12-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For African enterprises, entrepreneurs and governments to take full advantage of new digital opportunities, they need a shared strategic understanding of where they are, what they have, and what they may need to have for the future. This book presents this shared strategic vision to guide future coordinated actions of African enterprises, entrepreneurs, consumers/citizens and governments in using new and emerging digital technologies. It showcases how consumers/citizens, entrepreneurs, organisations, institutions and governments are leveraging new and emerging digital innovations to disrupt and transform value creation and service delivery in Africa.

Customer Service Delivery in Africa

Author : Robert Ebo Hinson
Publisher : CRC Press
ISBN 13 : 1003856292
Total Pages : 92 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Customer Service Delivery in Africa by : Robert Ebo Hinson

Download or read book Customer Service Delivery in Africa written by Robert Ebo Hinson and published by CRC Press. This book was released on 2024-02-26 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.

Digital Innovations, Business and Society in Africa

Author : Richard Boateng
Publisher : Springer Nature
ISBN 13 : 3030779874
Total Pages : 433 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Digital Innovations, Business and Society in Africa by : Richard Boateng

Download or read book Digital Innovations, Business and Society in Africa written by Richard Boateng and published by Springer Nature. This book was released on 2022-01-01 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: For African enterprises, entrepreneurs and governments to take full advantage of new digital opportunities, they need a shared strategic understanding of where they are, what they have, and what they may need to have for the future. This book presents this shared strategic vision to guide future coordinated actions of African enterprises, entrepreneurs, consumers/citizens and governments in using new and emerging digital technologies. It showcases how consumers/citizens, entrepreneurs, organisations, institutions and governments are leveraging new and emerging digital innovations to disrupt and transform value creation and service delivery in Africa.

Digital Business in Africa

Author : Ogechi Adeola
Publisher : Springer Nature
ISBN 13 : 3030934993
Total Pages : 327 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Digital Business in Africa by : Ogechi Adeola

Download or read book Digital Business in Africa written by Ogechi Adeola and published by Springer Nature. This book was released on 2022-06-29 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume seeks to examine how enterprises in Africa can utilize digital technologies and innovations in creating value for their customers and clients in order to increase effectiveness and efficiency. Through social media, businesses are increasingly reaching and engaging their customers in several ways and so enterprises in Africa must harness the opportunities in the digital space if they want to remain competitive, earn profit, and meet their customers’ needs. Accordingly, this book looks at how digital technologies are helping shape the financial, educational, and advertising sectors in Africa. As digital technologies raise challenges, the chapters that follow will discuss ethical and social practical frameworks to effective digital business in Africa. This volume promises to fore both theoretical underpinnings, and practical implementations of digital technologies in the African business context.

Emerging Issues and Prospects in African E-Government

Author : Sodhi, Inderjeet Singh
Publisher : IGI Global
ISBN 13 : 1466662972
Total Pages : 331 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Emerging Issues and Prospects in African E-Government by : Sodhi, Inderjeet Singh

Download or read book Emerging Issues and Prospects in African E-Government written by Sodhi, Inderjeet Singh and published by IGI Global. This book was released on 2014-07-31 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Efforts have been made toward the application of electronic government in the developing world, yet questions of how to best implement governance systems and address concerns from officials and citizens alike remain to be answered. Emerging Issues and Prospects in African E-Government explores relevant practices, trends, and potential challenges facing fledgling governments in the digital era. This book focuses on the establishment and maintenance of e-government in various African countries, providing critical insights for government bodies, policymakers, administrators, and public sector researchers working in local, state, and national governments around the world.

Examining the Rapid Advance of Digital Technology in Africa

Author : Amoah, Lloyd G. Adu
Publisher : IGI Global
ISBN 13 : 1668499673
Total Pages : 390 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Examining the Rapid Advance of Digital Technology in Africa by : Amoah, Lloyd G. Adu

Download or read book Examining the Rapid Advance of Digital Technology in Africa written by Amoah, Lloyd G. Adu and published by IGI Global. This book was released on 2024-02-23 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are essential questions surrounding Africa's digitalization journey, including whether or not the continent can truly serve as the last frontier for socio-economic transformation through digital innovation. An examination of countries such as Ghana, Kenya, Senegal, and Rwanda, which are actively pursuing digitalization, may provide some answers. To evaluate the potential implications, both real and potential, that arise from this focused pursuit, a critical analysis is necessary. Scrutiny of digital infrastructure by companies like Huawei, the emergence of artificial intelligence, and the advent of quantum computing will open new pathways to understanding and establishing promising approaches to the advancement of this region. Examining the Rapid Advance of Digital Technology in Africa offers a comprehensive exploration of the transformative power of digitalization in Africa and its implications for the continent's socio-economic development. It engages with the field of science and technology studies, linking it with socio-economic impacts and transformation, to track, analyze, understand, and critique Africa's contributions to digitalization. The chapters cover a wide range of themes, including ICTs and the business environment, education, healthcare, creative industries, media, culture, tourism, agriculture, ecology, artificial intelligence, blockchain and cryptocurrency revolution, algorithmic governance, the quantum age, and urbanization. This book is a must-read for researchers, scholars, investors, and policymakers who are interested in Africa's digital transformation, as it offers valuable insights into the latest empirical and theoretical aspects shaping the continent's ongoing digitalization.

Decolonising Africa's Business Practices : Pro-Indigenous Marketing Pathway to a Paradigm Shift

Author : Prof. Ogechi Adeola
Publisher : Pan-Atlantic University Press
ISBN 13 : 9785991024
Total Pages : 81 pages
Book Rating : 4.7/5 (859 download)

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Book Synopsis Decolonising Africa's Business Practices : Pro-Indigenous Marketing Pathway to a Paradigm Shift by : Prof. Ogechi Adeola

Download or read book Decolonising Africa's Business Practices : Pro-Indigenous Marketing Pathway to a Paradigm Shift written by Prof. Ogechi Adeola and published by Pan-Atlantic University Press. This book was released on with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: 15th Inaugural Lecture of the Pan-Atlantic University delivered on Sept 1, 2023, by Professor Ogechi Adeola LL.B (Nigeria), B.L. (Nigeria), MBA (Manchester), DBA (Manchester), Professor of Marketing. Lagos Business School, Pan-Atlantic University, Lagos, Nigeria

The Last Digital Frontier

Author : Brian ASINGIA
Publisher : The Pearl Dream, Inc.
ISBN 13 :
Total Pages : 284 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Last Digital Frontier by : Brian ASINGIA

Download or read book The Last Digital Frontier written by Brian ASINGIA and published by The Pearl Dream, Inc.. This book was released on 2019-07-01 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Last Digital Frontier: The History and Future of Science and Technology in Africa. This book tells a long overdue and timeless story of the rise of mankind in Africa, uncovers inventions and innovations across the continent throughout time, and paints a forecast of its digital revolution in the 21st century and beyond.The book provides a compelling historic and forward-looking exploration of “the last digital frontier” of access and inclusion, Africa, and its potential to lead, host, and create the innovation breakthroughs of the future. Pre-order now: www.brianasingia.com About the Author: Brian ASINGIA “Technology is a tool for progress towards a better society.” - ASINGIA, @brianasingia ASINGIA, CEO DreamGalaxy Platform and DreamAfrica Consulting, has over 10 years involvement in the intersection of economy, business development, environment, technology and the arts, with a focus on Africa. He began his career at Wall Street’s The New York Stock Exchange where he started as a Business Analyst in Enterprise Architecture’s CORE Technology group and left as an Associate in the Product Management group. Through his work with startups and consulting, he has engaged governments, diplomats, educational institutions, and programs like Creative Lab Paris, Traction Camp by the World Bank, TED Residency by TED, and Entrepreneurs for Impact MBA by ALTIS, Milan (Tangaza University Business Model Winner 2016). He has spoken at or attended trainings and conferences such as African Billionaire Tony Elumelu Entrepreneur Network (TEF), Africa Trade and Investment Summit (ATIGS), Concordia, Ivy Business Schools, and alma mater networks including: Lafayette College, International House NYC (as a Shelby Davis Scholar) and the United World College (UWC) alumni community. ASINGIA believes Africans must seize this moment to capture and document the truth of their past, so as to learn and grow from it. He publishes The Last Digital Frontier and writes books and scripts for film and tv. Join him at www.brianasingia.com @brianasingia #AskAsingia

ECDG 2017 17th European Conference on Digital Government

Author :
Publisher :
ISBN 13 : 1911218379
Total Pages : pages
Book Rating : 4.9/5 (112 download)

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Book Synopsis ECDG 2017 17th European Conference on Digital Government by :

Download or read book ECDG 2017 17th European Conference on Digital Government written by and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Health Service Marketing Management in Africa

Author : Robert Hinson
Publisher : CRC Press
ISBN 13 : 0429683936
Total Pages : 390 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Health Service Marketing Management in Africa by : Robert Hinson

Download or read book Health Service Marketing Management in Africa written by Robert Hinson and published by CRC Press. This book was released on 2019-12-06 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Service Marketing Management in Africa (978-0-429-40085-8, K402492) Shelving Guide: Business & Management / Marketing Management The application of marketing to healthcare is a fascinating field that will likely have more impact on society than any other field of marketing. It’s been theorized that an intrinsically unstable environment characterizes this very relevant emerging field, hence raising new questions. Changing regulations, discoveries, and new health treatments continuously appear and give rise to such questions. Advancements in technology not only improve healthcare delivery systems but also provide avenues for customers to seek information regarding their health conditions and influence their participatory behaviors or changing roles in the service delivery. Increasingly, there is a shift from a doctor-led approach to a more patient-centered approach. In Africa, the importance of marketing-driven practices in improving the delivery of healthcare services cannot be overemphasized. The issue of healthcare delivery and management is significant for policymakers, private sector players, and consumers of health-related services in developing economy contexts. Scholars have strongly argued in favor of marketing and value creation in healthcare service delivery in Africa. Each country in Africa has its own issues. For example, long waiting times, unavailable medications, and unfriendly staff are just a sampling of issues affecting the acceptability of healthcare services. These examples highlight the need to utilize marketing and value creation tools in the delivery of healthcare services. Furthermore, there is a need for the integration of service marketing and management principles to enhance the delivery of quality healthcare across Africa and other developing economies which is the critical focus of this book. This book responds to calls for quality healthcare service management practices or processes from developing economy perspectives. Focusing primarily on African and other developing economy contexts, this book covers seven thematic areas: strategy in healthcare; marketing imperatives in healthcare management; product and pricing management in healthcare; distribution and marketing communications in healthcare; managing people in healthcare; physical evidence and service quality management in healthcare; and process management in healthcare.

OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264404171
Total Pages : 120 pages
Book Rating : 4.2/5 (644 download)

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Book Synopsis OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery by : OECD

Download or read book OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery written by OECD and published by OECD Publishing. This book was released on 2020-05-30 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.

Digital innovation strategy for agrifood systems in Africa

Author : Food and Agriculture Organization of the United Nations
Publisher : Food & Agriculture Org.
ISBN 13 : 9251357064
Total Pages : 26 pages
Book Rating : 4.2/5 (513 download)

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Book Synopsis Digital innovation strategy for agrifood systems in Africa by : Food and Agriculture Organization of the United Nations

Download or read book Digital innovation strategy for agrifood systems in Africa written by Food and Agriculture Organization of the United Nations and published by Food & Agriculture Org.. This book was released on 2022-02-11 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieving Zero Hunger, defeating poverty and accelerating sustainable inclusive growth are key objectives pursued by the African continent, particularly in the framework of the UN Agenda 2030 and the African Union Agenda 2063. However, the region has been facing persistent challenges resulting in high levels of food and nutrition insecurity, rampant poverty, environmental threats, underperformance of the agrifood sector, unemployment and under-employment for young (male and female) people, especially in rural areas. Addressing the challenges and seizing the available opportunities require news skills, capabilities and product development, which notably involves strongly anchoring digital technologies in all business processes. Falling costs of digital technologies and their popularisation are driving innovations to develop solutions to improve the productivity, incomes and resilience of farmers and food systems. This includes the building of more adaptive and agile value chains through use of data, leveraging the power of satellite observation and geodata to address pest and disease threats; the development of novel solutions for supporting farmers’ social protection; and the enhancement of traceability systems applied to food products from farm to fork. The COVID-19 impacts have demonstrated even more the need to mainstream digital solutions in agrifood business, policy and development programme implementation processes

The Future of Entrepreneurship in Africa

Author : Anthony Abiodun Eniola
Publisher : Taylor & Francis
ISBN 13 : 1000816621
Total Pages : 177 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis The Future of Entrepreneurship in Africa by : Anthony Abiodun Eniola

Download or read book The Future of Entrepreneurship in Africa written by Anthony Abiodun Eniola and published by Taylor & Francis. This book was released on 2022-12-30 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many years, entrepreneurship has been considered as one of the most important solutions to the three-pronged challenges, poverty, unemployment and inequality, of most African countries. A recent development that has undoubtedly compounded the challenges that African entrepreneurs face and further impede the economic growth impact is Covid-19. This pandemic has exerted severe damage to economies and businesses globally. For the African setting, the implications of Covid-19 on businesses and individuals would be enormous, as African societies are rarely equipped to absorb unexpected shocks of this magnitude as the social and welfare schemes are far below requirements. This book illuminates entrepreneurship in the African setting, focusing on the prospects, challenges, and the post-Covid-19 pandemic future. It aims to offer a rich repository of information on strategies and techniques for sustaining entrepreneurial activities that can enrich African nations and will be of relevance to academics, researchers, advanced students, entrepreneurs, governments, and government agencies who are interested in understanding issues relating to entrepreneurship development within the African continent.

Digital Access and E-Government: Perspectives from Developing and Emerging Countries

Author : Mothataesi Sebina, Peter Mazebe II
Publisher : IGI Global
ISBN 13 : 146665869X
Total Pages : 356 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Digital Access and E-Government: Perspectives from Developing and Emerging Countries by : Mothataesi Sebina, Peter Mazebe II

Download or read book Digital Access and E-Government: Perspectives from Developing and Emerging Countries written by Mothataesi Sebina, Peter Mazebe II and published by IGI Global. This book was released on 2014-03-31 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Access to government information faces many roadblocks in developing and emerging economies due to lack of appropriate legal frameworks and other requisite information laws. However, there is hope that many countries are now recognizing the importance of providing access to public information resources. Digital Access and E-Government: Perspectives from Developing and Emerging Countries explores the relationships that exist between access to information laws and e-government. It shares the strategies used in encouraging access to information in a variety of jurisdictions and environments, to be of use to e-government designers and practitioners, policymakers, and university professors.

Pilot Digital Villages Initiative in Africa

Author : Food and Agriculture Organization of the United Nations
Publisher : Food & Agriculture Org.
ISBN 13 : 9251378886
Total Pages : 124 pages
Book Rating : 4.2/5 (513 download)

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Book Synopsis Pilot Digital Villages Initiative in Africa by : Food and Agriculture Organization of the United Nations

Download or read book Pilot Digital Villages Initiative in Africa written by Food and Agriculture Organization of the United Nations and published by Food & Agriculture Org.. This book was released on 2023-06-26 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Digital Villages Initiative (DVI) of the Food and Agriculture Organization of the United Nations (FAO) is a corporate programme aiming to combat hunger, poverty and inequality by fostering digital rural transformation. This is being carried out through the establishment of, or support to 1 000 smart rural villages supplied with the digital services needed for agrifood systems and rural transformation to achieve the Sustainable Development Goals (SDGs). The DVI supports the FAO Strategic Framework 2022–2031, which responds to key global challenges, including those engendered by COVID-19, “a global crisis, which highlighted the critical mandate of FAO to ensure functioning and sustainable agrifood systems that allow for sufficient production and consumption of food” (FAO, 2021). The programme is being implemented in various regions of the world, including Africa. In sub-Africa, it is led by the Regional Office for Africa (RAF) of FAO and is being deployed on a pilot basis in a few countries. Lessons learned will be shared while opportunities for scaling up/replication in other countries will be explored. A call for expressions of interest was made to identify which countries were interested in participating in the initiative. Seven countries responded positively and have been preselected to be part of the initial pilot: Ghana, Kenya, Malawi, Niger, Nigeria, Senegal and Somalia.