Difficult People

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Powerful Phrases for Dealing with Difficult People

Author : Renee Evenson
Publisher : AMACOM
ISBN 13 : 0814432999
Total Pages : 242 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Powerful Phrases for Dealing with Difficult People by : Renee Evenson

Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

How to Deal With Difficult People

Author : Gill Hasson
Publisher : John Wiley & Sons
ISBN 13 : 0857085719
Total Pages : 215 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis How to Deal With Difficult People by : Gill Hasson

Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Dealing with Difficult People

Author : Roy C. Lilley
Publisher : Kogan Page Publishers
ISBN 13 : 9780749447519
Total Pages : 164 pages
Book Rating : 4.4/5 (475 download)

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Book Synopsis Dealing with Difficult People by : Roy C. Lilley

Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Living with Difficult People--including Yourself

Author : Miriam Adahan
Publisher : Feldheim Publishers
ISBN 13 : 9780873065184
Total Pages : 332 pages
Book Rating : 4.0/5 (651 download)

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Book Synopsis Living with Difficult People--including Yourself by : Miriam Adahan

Download or read book Living with Difficult People--including Yourself written by Miriam Adahan and published by Feldheim Publishers. This book was released on 1991 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to overcome emotional illness, especially the tendency to be overly critical of others and oneself, and grow spiritually.

How to Love Difficult People

Author : William P. Smith
Publisher : New Growth Press
ISBN 13 : 1935273450
Total Pages : 10 pages
Book Rating : 4.9/5 (352 download)

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Book Synopsis How to Love Difficult People by : William P. Smith

Download or read book How to Love Difficult People written by William P. Smith and published by New Growth Press. This book was released on 2008-10-31 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prickly, defensive, nasty, volatile, withdrawn, miserable . . . aren't there days when you feel surrounded by difficult people? How do you cope? You can try avoiding them, gossiping about them, or giving them a piece of your mind. But wait! Don't your reactions make you hard to love too? William P. Smith explains that learning how to deal ...

Dealing with Difficult People (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 163369609X
Total Pages : 83 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Dealing with Difficult People (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Dealing with Difficult People (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Dealing With Difficult People

Author : Rick Brinkman
Publisher : McGraw Hill Professional
ISBN 13 : 0071487158
Total Pages : 127 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Dealing With Difficult People by : Rick Brinkman

Download or read book Dealing With Difficult People written by Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Working with Difficult People, Second Revised Edition

Author : Amy Cooper Hakim
Publisher : Penguin
ISBN 13 : 1101993111
Total Pages : 354 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Working with Difficult People, Second Revised Edition by : Amy Cooper Hakim

Download or read book Working with Difficult People, Second Revised Edition written by Amy Cooper Hakim and published by Penguin. This book was released on 2016-12-06 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Getting Along

Author : Amy Gallo
Publisher : Harvard Business Press
ISBN 13 : 164782107X
Total Pages : 326 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Getting Along by : Amy Gallo

Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.

Managing Difficult People

Author : Marilyn Pincus
Publisher : Simon and Schuster
ISBN 13 : 1593371861
Total Pages : 224 pages
Book Rating : 4.5/5 (933 download)

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Book Synopsis Managing Difficult People by : Marilyn Pincus

Download or read book Managing Difficult People written by Marilyn Pincus and published by Simon and Schuster. This book was released on 2004-10-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.

Dealing with Difficult People

Author : Charles J. Keating
Publisher : Paulist Press
ISBN 13 : 9780809125968
Total Pages : 228 pages
Book Rating : 4.1/5 (259 download)

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Book Synopsis Dealing with Difficult People by : Charles J. Keating

Download or read book Dealing with Difficult People written by Charles J. Keating and published by Paulist Press. This book was released on 1984 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.

How to Get Along with Difficult People

Author : William J. Diehm
Publisher : B&H Publishing Group
ISBN 13 : 9780805460568
Total Pages : 164 pages
Book Rating : 4.4/5 (65 download)

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Book Synopsis How to Get Along with Difficult People by : William J. Diehm

Download or read book How to Get Along with Difficult People written by William J. Diehm and published by B&H Publishing Group. This book was released on 1992 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to get along with difficult people.

Producing Open Source Software

Author : Karl Fogel
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596552998
Total Pages : 306 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis Producing Open Source Software by : Karl Fogel

Download or read book Producing Open Source Software written by Karl Fogel and published by "O'Reilly Media, Inc.". This book was released on 2005-10-07 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: The corporate market is now embracing free, "open source" software like never before, as evidenced by the recent success of the technologies underlying LAMP (Linux, Apache, MySQL, and PHP). Each is the result of a publicly collaborative process among numerous developers who volunteer their time and energy to create better software. The truth is, however, that the overwhelming majority of free software projects fail. To help you beat the odds, O'Reilly has put together Producing Open Source Software, a guide that recommends tried and true steps to help free software developers work together toward a common goal. Not just for developers who are considering starting their own free software project, this book will also help those who want to participate in the process at any level. The book tackles this very complex topic by distilling it down into easily understandable parts. Starting with the basics of project management, it details specific tools used in free software projects, including version control, IRC, bug tracking, and Wikis. Author Karl Fogel, known for his work on CVS and Subversion, offers practical advice on how to set up and use a range of tools in combination with open mailing lists and archives. He also provides several chapters on the essentials of recruiting and motivating developers, as well as how to gain much-needed publicity for your project. While managing a team of enthusiastic developers -- most of whom you've never even met -- can be challenging, it can also be fun. Producing Open Source Software takes this into account, too, as it speaks of the sheer pleasure to be had from working with a motivated team of free software developers.

Creative Training Techniques Handbook

Author : Robert W. Pike
Publisher : Pfeiffer
ISBN 13 :
Total Pages : 270 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Creative Training Techniques Handbook by : Robert W. Pike

Download or read book Creative Training Techniques Handbook written by Robert W. Pike and published by Pfeiffer. This book was released on 1994 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Difficult People Made Easy

Author : Eleanor Shakiba
Publisher : New Holland Publishers
ISBN 13 : 9781742578323
Total Pages : 0 pages
Book Rating : 4.5/5 (783 download)

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Book Synopsis Difficult People Made Easy by : Eleanor Shakiba

Download or read book Difficult People Made Easy written by Eleanor Shakiba and published by New Holland Publishers. This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're a competent professional. You excel at the technical side of your work. But so far no-one has taught you how to handle difficult people or toxic team dynamics. That's where this book comes in. Difficult People Made Easy explains how you need to think and speak when faced with a difficult colleague. Then it reveals specific words and actions you can use.

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Download Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities PDF Online Free

Author : Susan Benjamin
Publisher : McGraw Hill Professional
ISBN 13 : 0071595120
Total Pages : 242 pages
Book Rating : 4.0/5 (715 download)

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Book Synopsis Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by : Susan Benjamin

Download or read book Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities written by Susan Benjamin and published by McGraw Hill Professional. This book was released on 2007-09-06 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

How to Communicate Effectively and Handle Difficult People

Author : C. Ni Preston
Publisher :
ISBN 13 : 9780808765806
Total Pages : 64 pages
Book Rating : 4.7/5 (658 download)

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Book Synopsis How to Communicate Effectively and Handle Difficult People by : C. Ni Preston

Download or read book How to Communicate Effectively and Handle Difficult People written by C. Ni Preston and published by . This book was released on 2002-03-01 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: