Designing For Deliveries

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Designing Delivery

Author : Jeff Sussna
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491903775
Total Pages : 175 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Designing Delivery by : Jeff Sussna

Download or read book Designing Delivery written by Jeff Sussna and published by "O'Reilly Media, Inc.". This book was released on 2015-06-03 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability

Designing for Deliveries

Author : Freight Transport Association
Publisher :
ISBN 13 : 9780902991996
Total Pages : 75 pages
Book Rating : 4.9/5 (919 download)

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Book Synopsis Designing for Deliveries by : Freight Transport Association

Download or read book Designing for Deliveries written by Freight Transport Association and published by . This book was released on 2006-01-01 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Design and Delivery

Author : Mairi Macintyre
Publisher : Springer Science & Business Media
ISBN 13 : 144198321X
Total Pages : 188 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Service Design and Delivery by : Mairi Macintyre

Download or read book Service Design and Delivery written by Mairi Macintyre and published by Springer Science & Business Media. This book was released on 2011-04-02 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

Designing Delivery

Author : Jeff Sussna
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491903783
Total Pages : 232 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Designing Delivery by : Jeff Sussna

Download or read book Designing Delivery written by Jeff Sussna and published by "O'Reilly Media, Inc.". This book was released on 2015-06-03 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability

Presentation Zen

Author : Garr Reynolds
Publisher : Pearson Education
ISBN 13 : 0321601890
Total Pages : 316 pages
Book Rating : 4.3/5 (216 download)

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Book Synopsis Presentation Zen by : Garr Reynolds

Download or read book Presentation Zen written by Garr Reynolds and published by Pearson Education. This book was released on 2009-04-15 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the Net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.

Distance Learning

Author : Chandra Mehrotra
Publisher : SAGE Publications
ISBN 13 : 1452264260
Total Pages : 257 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Distance Learning by : Chandra Mehrotra

Download or read book Distance Learning written by Chandra Mehrotra and published by SAGE Publications. This book was released on 2001-09-21 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is a fine example of what is needed for distance learning teachers, administrators, and evaluators throughout the world. It provides good coverage of the timely topics that face distance educators daily. For those considering starting a distance learning course or program, this book would provide a solid footing upon which to make important decisions." --REVIEW OF HIGHER EDUCATION "The overall strength of this volume is its emphasis on practical considerations that an instructor is likely to encounter in creating a distance course. . . . particularly strong in presenting easily understood principles of good practice for those who must plan and implement distance learning." --EVALUATION & PROGRAM PLANNING What delivery methods are available to make education accessible to a wide variety of potential learners? What are their strengths and weaknesses? How can instructors create effective learning environments in distance courses? What support from administrators and staff is essential? What guidelines are used by accrediting agencies to assure program quality? This highly readable book by three experienced faculty members answers these questions and more. Both theoretical and practical, the book presents proven principles and research-based advice. Drawing upon their experience with a variety of delivery modes, the authors provide readers with tips they can use in designing, implementing, and evaluating distance courses and programs. Instructors and administrators alike will find much valuable assistance, including: A wealth of examples and strategies based on field-tested models, student preferences, and the authors′ own extensive experiences Comprehensive coverage that addresses available delivery options, factors to consider when selecting a delivery mode, designing a syllabus for a distance course, fostering student learning and development, and providing student support services Concrete and practical approaches for assessing student learning, conducting course and program evaluation, and addressing accreditation guidelines Summary tips and references to web sites that conclude each chapter provide convenient summaries for readers and guide them to additional resources A companion web site that illustrates the text′s coverage with concrete examples Drawing upon the rich details provided by the authors, faculty and administrators will be able to meet the challenge of developing and evaluating successful distance learning courses and programs.

Designing for the Digital Age

Author : Kim Goodwin
Publisher : John Wiley & Sons
ISBN 13 : 1118079884
Total Pages : 770 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Designing for the Digital Age by : Kim Goodwin

Download or read book Designing for the Digital Age written by Kim Goodwin and published by John Wiley & Sons. This book was released on 2011-03-25 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.

Good Services

Author : Louise Downe
Publisher : BIS Publishers
ISBN 13 : 9789063695439
Total Pages : 0 pages
Book Rating : 4.6/5 (954 download)

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Book Synopsis Good Services by : Louise Downe

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Design-Build Project Delivery

Author : Sidney M. Levy
Publisher : McGraw Hill Professional
ISBN 13 : 0071487034
Total Pages : 385 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Design-Build Project Delivery by : Sidney M. Levy

Download or read book Design-Build Project Delivery written by Sidney M. Levy and published by McGraw Hill Professional. This book was released on 2006-03-17 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: U.S. audience: architects (113,000), construction managers (389,000), engineers (228,000), urban and regional planners (32,000) All federally funded construction projects must be, by law, design-build projects

Managing E-learning

Author : Badrul Huda Khan
Publisher : IGI Global
ISBN 13 : 1591406366
Total Pages : 424 pages
Book Rating : 4.5/5 (914 download)

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Book Synopsis Managing E-learning by : Badrul Huda Khan

Download or read book Managing E-learning written by Badrul Huda Khan and published by IGI Global. This book was released on 2005-01-01 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides readers with a broad understanding of the emerging field of e-learning and also advises readers on the issues that are critical to the success of a meaningful e-learning environment"--Provided by publisher.

Designing Healthcare That Works

Author : Mark Ackerman
Publisher : Academic Press
ISBN 13 : 0128125845
Total Pages : 234 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Designing Healthcare That Works by : Mark Ackerman

Download or read book Designing Healthcare That Works written by Mark Ackerman and published by Academic Press. This book was released on 2017-11-17 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Healthcare That Works: A Sociotechnical Approach takes up the pragmatic, messy problems of designing and implementing sociotechnical solutions which integrate organizational and technical systems for the benefit of human health. The book helps practitioners apply principles of sociotechnical design in healthcare and consider the adoption of new theories of change. As practitioners need new processes and tools to create a more systematic alignment between technical mechanisms and social structures in healthcare, the book helps readers recognize the requirements of this alignment. The systematic understanding developed within the book's case studies includes new ways of designing and adopting sociotechnical systems in healthcare. For example, helping practitioners examine the role of exogenous factors, like CMS Systems in the U.S. Or, more globally, helping practitioners consider systems external to the boundaries drawn around a particular healthcare IT system is one key to understand the design challenge. Written by scholars in the realm of sociotechnical systems research, the book is a valuable source for medical informatics professionals, software designers and any healthcare providers who are interested in making changes in the design of the systems. - Encompasses case studies focusing on specific projects and covering an entire lifecycle of sociotechnical design in healthcare - Provides an in-depth view from established scholars in the realm of sociotechnical systems research and related domains - Brings a systematic understanding that includes ways of designing and adopting sociotechnical systems in healthcare

The Designing for Growth Field Book

Author : Jeanne Liedtka
Publisher : Columbia University Press
ISBN 13 : 0231547544
Total Pages : 153 pages
Book Rating : 4.2/5 (315 download)

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Book Synopsis The Designing for Growth Field Book by : Jeanne Liedtka

Download or read book The Designing for Growth Field Book written by Jeanne Liedtka and published by Columbia University Press. This book was released on 2019-04-30 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing for Growth: A Design Thinking Tool Kit for Managers (D4G) showed how organizations can use design thinking to boost innovation and drive growth. This updated and expanded companion guide is a stand-alone project workbook that provides a step-by-step framework for applying the D4G tool kit and process to a particular project, systematically explaining how to address the four key questions of the design thinking approach. In the field book, Jeanne Liedtka, Tim Ogilvie, and Rachel Brozenske guide readers through the design process with reminders of key D4G takeaways as they progress. Readers learn to identify an opportunity, draft a design brief, conduct research, establish design criteria, brainstorm, develop concepts, create napkin pitches, make prototypes, solicit feedback from stakeholders, and run learning launches. This second edition is suitable for projects in business, nonprofit, and government contexts, with all-new tools, practical advice, and facilitation tips. A new introduction discusses the relationship between strategy and design thinking.

Designing Motherhood

Author : Michelle Millar Fisher
Publisher : MIT Press
ISBN 13 : 0262044897
Total Pages : 345 pages
Book Rating : 4.2/5 (62 download)

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Book Synopsis Designing Motherhood by : Michelle Millar Fisher

Download or read book Designing Motherhood written by Michelle Millar Fisher and published by MIT Press. This book was released on 2021-09-14 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than eighty designs--iconic, archaic, quotidian, and taboo--that have defined the arc of human reproduction. While birth often brings great joy, making babies is a knotty enterprise. The designed objects that surround us when it comes to menstruation, birth control, conception, pregnancy, childbirth, and early motherhood vary as oddly, messily, and dramatically as the stereotypes suggest. This smart, image-rich, fashion-forward, and design-driven book explores more than eighty designs--iconic, conceptual, archaic, titillating, emotionally charged, or just plain strange--that have defined the relationships between people and babies during the past century. Each object tells a story. In striking images and engaging text, Designing Motherhood unfolds the compelling design histories and real-world uses of the objects that shape our reproductive experiences. The authors investigate the baby carrier, from the Snugli to BabyBjörn, and the (re)discovery of the varied traditions of baby wearing; the tie-waist skirt, famously worn by a pregnant Lucille Ball on I Love Lucy, and essential for camouflaging and slowly normalizing a public pregnancy; the home pregnancy kit, and its threat to the authority of male gynecologists; and more. Memorable images--including historical ads, found photos, and drawings--illustrate the crucial role design and material culture plays throughout the arc of human reproduction. The book features a prologue by Erica Chidi and a foreword by Alexandra Lange. Contributors Luz Argueta-Vogel, Zara Arshad, Nefertiti Austin, Juliana Rowen Barton, Lindsey Beal, Thomas Beatie, Caitlin Beach, Maricela Becerra, Joan E. Biren, Megan Brandow-Faller, Khiara M. Bridges, Heather DeWolf Bowser, Sophie Cavoulacos, Meegan Daigler, Anna Dhody, Christine Dodson, Henrike Dreier, Adam Dubrowski, Michelle Millar Fisher, Claire Dion Fletcher, Tekara Gainey, Lucy Gallun, Angela Garbes, Judy S. Gelles, Shoshana Batya Greenwald, Robert D. Hicks, Porsche Holland, Andrea Homer-Macdonald, Alexis Hope, Malika Kashyap, Karen Kleiman, Natalie Lira, Devorah L Marrus, Jessica Martucci, Sascha Mayer, Betsy Joslyn Mitchell, Ginger Mitchell, Mark Mitchell, Aidan O’Connor, Lauren Downing Peters, Nicole Pihema, Alice Rawsthorn, Helen Barchilon Redman, Airyka Rockefeller, Julie Rodelli, Raphaela Rosella, Loretta J. Ross, Ofelia Pérez Ruiz, Hannah Ryan, Karin Satrom, Tae Smith, Orkan Telhan, Stephanie Tillman, Sandra Oyarzo Torres, Malika Verma, Erin Weisbart, Deb Willis, Carmen Winant, Brendan Winick, Flaura Koplin Winston

Designing for Diversity

Author : Kathryn H. Anthony
Publisher : University of Illinois Press
ISBN 13 : 025205282X
Total Pages : 286 pages
Book Rating : 4.2/5 (52 download)

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Book Synopsis Designing for Diversity by : Kathryn H. Anthony

Download or read book Designing for Diversity written by Kathryn H. Anthony and published by University of Illinois Press. This book was released on 2021-08-18 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing hard data for trends that many perceive only vaguely and some deny altogether, Designing for Diversity reveals a profession rife with gender and racial discrimination and examines the aspects of architectural practice that hinder or support the full participation of women and persons of color. Drawing on interviews and surveys of hundreds of architects, Kathryn H. Anthony outlines some of the forms of discrimination that recur most frequently in architecture: being offered added responsibility without a commensurate rise in position, salary, or credit; not being allowed to engage in client contact, field experience, or construction supervision; and being confined to certain kinds of positions, typically interior design for women, government work for African Americans, and computer-aided design for Asian American architects. Anthony discusses the profession's attitude toward flexible schedules, part-time contracts, and the demands of family and identifies strategies that have helped underrepresented individuals advance in the profession, especially establishing a strong relationship with a mentor. She also observes a strong tendency for underrepresented architects to leave mainstream practice, either establishing their own firms, going into government or corporate work, or abandoning the field altogether. Given the traditional mismatch between diverse consumers and predominantly white male producers of the built environment, plus the shifting population balance toward communities of color, Anthony contends that the architectural profession staves off true diversity at its own peril. Designing for Diversity argues convincingly that improving the climate for nontraditional architects will do much to strengthen architecture as a profession. Practicing architects, managers of firms, and educators will learn how to create conditions more welcoming to a diversity of users as well as designers of the built environment.

Delivery and Mixing in the Subsurface

Author : Peter K. Kitanidis
Publisher : Springer Science & Business Media
ISBN 13 : 1461422396
Total Pages : 351 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Delivery and Mixing in the Subsurface by : Peter K. Kitanidis

Download or read book Delivery and Mixing in the Subsurface written by Peter K. Kitanidis and published by Springer Science & Business Media. This book was released on 2012-04-23 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is meant to provide the practitioner with information on the natural mixing processes occurring in aquifers as well as to describe basic strategies that can be implemented to enhance mixing in particular cases. For example, when it comes to mixing miscible liquids, one can speed up mixing in the formation by manipulating the flow such as through the use of recirculation wells. Furthermore, much of the mixing can be achieved partially within recirculation wells themselves, where contaminated water is admixed with additives, volatile products may be removed through a vapor mass exchanger, etc. Thus, adding mixing wells can significantly increase the performance of the delivery and mixing system and speed up the process of remediation.

The ASTD Handbook of Training Design and Delivery

Author : George M. Piskurich
Publisher : McGraw Hill Professional
ISBN 13 : 9780071378932
Total Pages : 572 pages
Book Rating : 4.3/5 (789 download)

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Book Synopsis The ASTD Handbook of Training Design and Delivery by : George M. Piskurich

Download or read book The ASTD Handbook of Training Design and Delivery written by George M. Piskurich and published by McGraw Hill Professional. This book was released on 1999-11-26 with total page 572 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive companion volume to the bestselling ASTD Training and Development Handbook (Craig, ed.) helps trainers design classroom, self-study, or technology-based training programs. Delivering the latest information on how adults learn best and human performance technology, it shows trainers how to prepare lesson plans, create visual aids, and deliver highly memorable presentations.

Agile IT Organization Design

Author : Sriram Narayan
Publisher : Addison-Wesley Professional
ISBN 13 : 0133904245
Total Pages : 475 pages
Book Rating : 4.1/5 (339 download)

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Book Synopsis Agile IT Organization Design by : Sriram Narayan

Download or read book Agile IT Organization Design written by Sriram Narayan and published by Addison-Wesley Professional. This book was released on 2015-06-11 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design IT Organizations for Agility at Scale Aspiring digital businesses need overall IT agility, not just development team agility. In Agile IT Organization Design, IT management consultant and ThoughtWorks veteran Sriram Narayan shows how to infuse agility throughout your organization. Drawing on more than fifteen years’ experience working with enterprise clients in IT-intensive industries, he introduces an agile approach to “Business–IT Effectiveness” that is as practical as it is valuable. The author shows how structural, political, operational, and cultural facets of organization design influence overall IT agility—and how you can promote better collaboration across diverse functions, from sales and marketing to product development, and engineering to IT operations. Through real examples, he helps you evaluate and improve organization designs that enhance autonomy, mastery, and purpose: the key ingredients for a highly motivated workforce. You’ll find “close range” coverage of team design, accountability, alignment, project finance, tooling, metrics, organizational norms, communication, and culture. For each, you’ll gain a deeper understanding of where your organization stands, and clear direction for making improvements. Ready to optimize the performance of your IT organization or digital business? Here are practical solutions for the long term, and for right now. Govern for value over predictability Organize for responsiveness, not lowest cost Clarify accountability for outcomes and for decisions along the way Strengthen the alignment of autonomous teams Move beyond project teams to capability teams Break down tool-induced silos Choose financial practices that are free of harmful side effects Create and retain great teams despite today’s “talent crunch” Reform metrics to promote (not prevent) agility Evolve culture through improvements to structure, practices, and leadership—and careful, deliberate interventions