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Delivering Government Services
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Book Synopsis Public Services Delivery by : World Bank
Download or read book Public Services Delivery written by World Bank and published by World Bank Publications. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author :Peter C. Humphreys Publisher :Institute of Public Administration ISBN 13 :9781902448008 Total Pages :108 pages Book Rating :4.4/5 (48 download)
Book Synopsis Improving Public Service Delivery by : Peter C. Humphreys
Download or read book Improving Public Service Delivery written by Peter C. Humphreys and published by Institute of Public Administration. This book was released on 1998 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Local Government Services by : Carl W. Stenberg
Download or read book Managing Local Government Services written by Carl W. Stenberg and published by ICMA Press. This book was released on 2007 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world.
Book Synopsis Citizens and E-Government: Evaluating Policy and Management by : Reddick, Christopher G.
Download or read book Citizens and E-Government: Evaluating Policy and Management written by Reddick, Christopher G. and published by IGI Global. This book was released on 2010-04-30 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.
Download or read book Going Public written by Jonathan Brock and published by Cornell University Press. This book was released on 2003 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Going Public examines the forces affecting labor and management and the prospects for adopting service-oriented cooperative relationships as a key strategy for meeting the expanded demands on the public sector.
Book Synopsis Shared Services in Local Government by : Ray Tomkinson
Download or read book Shared Services in Local Government written by Ray Tomkinson and published by Gower Publishing, Ltd.. This book was released on 2007 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.
Author :Andrew Greenway Publisher :London School of Economics and Political Science ISBN 13 :9781907994784 Total Pages :0 pages Book Rating :4.9/5 (947 download)
Book Synopsis Digital Transformation at Scale by : Andrew Greenway
Download or read book Digital Transformation at Scale written by Andrew Greenway and published by London School of Economics and Political Science. This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Organisations that grew up on the web have changed our attitude to the services we rely on every day. We expect them to work, be simple, cheap or free. They have done this by perfecting new technologies, practices, cultures and business models. However, organizations founded before the Internet aren't keeping pace - despite spending millions on IT. Faced with the digital revolution, many people working in large organisations instinctively see its consequences as another layer of complexity. To some of them, `digital' promises a better fax machine, a quicker horse, a brighter candle. In fact, digital is about applying the culture, practices, business models and technologies of the Internet era to respond to people's raised expectations. It is not a new function. It is not even a new way of running the existing functions of an organisation, whether those are IT or communications. It is a new way of running organisations. A successful digital transformation makes it possible not only to deliver products and services that are simpler, cheaper and better, but for the organisation as a whole to operate effectively in the online era. This book is a guide to building a digital institution. Based on experience and not theory it explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to this new way of working, and what lessons others can learn from their experience. It is based on the authors' experience designing and helping to deliver the UK government's successful `Government Digital Service'. The GDS was a new institution made responsible for the digital transformation of government, designing public services for the Internet era. It snipped GBP4 billion off the government's technology bill, opened up public sector contracts to thousands of new suppliers, and delivered online services so good that citizens chose to use them over the offline alternatives, without a big marketing campaign. Other countries, and private sector companies too, took note. Here is a simple map to navigate a path through the blockers, buzzwords and bloody-mindedness that doom analogue organisations."--Publisher's description.
Book Synopsis Delivering Government Services by : William J. Murin
Download or read book Delivering Government Services written by William J. Murin and published by Taylor & Francis. This book was released on 1988 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1989. Routledge is an imprint of Taylor & Francis, an informa company.
Book Synopsis Delivering the Vision by : Eileen Milner
Download or read book Delivering the Vision written by Eileen Milner and published by Routledge. This book was released on 2002-06-01 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Political rhetoric surrounding the role of information and knowledge in society in the twenty-first century is often thrown into sharp relief by the realities of practice. Delivering the Vision explores the way in which public service visions have developed globally and how successful they have been in contributing to major social and economic change. This edited text contains a range of case studies from the United Kingdom, the Republic of Ireland, Canada, the USA and Australia. Contributors focus both on those factors critical to success and on reasons for failure, but a common theme to emerge across all contributions is the requirement for a clear political vision, commitment and leadership if the shift from traditional forms of social and economic organisation to high-value, knowledge-intensive economies is to be safely negotiated. At the same time, individual case studies provide valuable blueprints for successful implementation of an ambitious public service change agenda. Delivering the Vision is accessible and relevant to all those interested in the management and reform of public sector organisations. It is a companion volume to the editor's earlier text Managing Information and Knowledge in the Public Sector (Routlegde: 2000)
Download or read book Making Government Work written by and published by DIANE Publishing. This book was released on 1993 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Making Government Work by : United States. Congress. Office of Technology Assessment
Download or read book Making Government Work written by United States. Congress. Office of Technology Assessment and published by Congress. This book was released on 1993 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report, published in its entirety (OTA-TCT-578) and in a summary form (OTA-TCT-579) containing only the first chapter of the complete report, focuses on key topics and issues that are central to the successful use of electronic delivery by government. The review conducted by the Office of Technology Assessment concludes that the movement toward electronic delivery of government services is accelerating, but that many factors must be considered. The greatest risks of electronic delivery are overlooking the human element and users' needs, which would further widen the gap between the technologically literate and the technologically illiterate, and failing to capitalize on all the opportunities that partnerships among government agencies and the private sector could provide. Changes that will be required in federal management are outlined, and options for successful implementation of electronic delivery are sketched. Many rely on the amplification of existing structures. Five appendixes complement the complete report, including a list of the 11 boxes, 5 figures, and 22 tables that illustrate the discussion; and lists of acronyms and terms, contributors, field study participants, and contractor reports. The summary volume contains four tables and two boxes. (SLD)
Book Synopsis Digital Government by : Us Department of State
Download or read book Digital Government written by Us Department of State and published by CreateSpace. This book was released on 2013-06-19 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mission drives agencies, and the need to deliver better services to customers at a lower cost—whether an agency is supporting the warfighter overseas, a teacher seeking classroom resources or a family figuring out how to pay for college—is pushing every level of government to look for new solutions
Book Synopsis Collaboration in Public Service Delivery by : Anka Kekez
Download or read book Collaboration in Public Service Delivery written by Anka Kekez and published by Edward Elgar Publishing. This book was released on 2019 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.
Book Synopsis Deliverology 101 by : Michael Barber
Download or read book Deliverology 101 written by Michael Barber and published by Corwin Press. This book was released on 2011 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A Joint Publication With Ontario Principals' Council."
Book Synopsis Citizen-Centered Governance by : Anwar Shah
Download or read book Citizen-Centered Governance written by Anwar Shah and published by . This book was released on 2007-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The development literature is replete with failed attempts to reform public sector governance in developing countries. This book, written by Matthew Andrews and Anwar Shah, argues that technocratic approaches to public sector reform are unlikely to succeed in the future as well. Instead citizen empowerment through a rights-based approach to demand accountability from their governments and a results-based culture of governance holds significant potential for success. The authors present a comprehensive framework to accomplish these goals through institutional reforms, and they highlight examples from international practices in which elements of such approaches have been implemented. This important new series represents a response to several independent evaluations in recent years that have argued that development practitioners and policy makers dealing with public sector reforms in developing countries and, indeed, anyone with a concern for effective public governance could benefit from a synthesis of newer perspectives on public sector reforms. This series distills current wisdom and presents tools of analysis for improving the efficiency, equity, and efficacy of the public sector. Leading public policy experts and practitioners have contributed to the series.
Book Synopsis If We Can Put a Man on the Moon-- by : William D. Eggers
Download or read book If We Can Put a Man on the Moon-- written by William D. Eggers and published by Harvard Business Press. This book was released on 2009 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Six American flags stand on the moon - irrefutable proof of government's ability to overcome difficult challenges. Yet evidence of failure surrounds us, from the devastation of Hurricane Katrina to the 2008-09 economic meltdown to the chronic dysfunction of our urban schools. William D. Eggers and John O'Leary argue that playing the blame game is an exercise in futility. In If We Can Put a Man on the Moon, they go beyond partisan squabbles to take a look at the process by which government tackles its biggest challenges." "Based on a review of over seventy-five government undertakings in the United States and abroad, Eggers and O'Leary pinpoint what it takes to successfully bring a public-sector initiative from great idea to desired results. They distill this "Journey to Success" into a practical set of steps that every public initiative must go through to deliver on its promise." --Book Jacket.
Book Synopsis OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector by : OECD
Download or read book OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector written by OECD and published by OECD Publishing. This book was released on 2018-11-28 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like most OECD countries, Brazil has been taking steps towards digital government to ensure that public policies and services are more inclusive, convenient and designed to meet citizens’ needs. This report takes stock of the progress made by the Brazilian government, based on good practices ...
