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Defining It Success Through The Service Catalog
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Book Synopsis Defining IT Success Through The Service Catalog by : Troy DuMoulin
Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren. This book was released on 2007-02-12 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations.Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availabilityStandard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planningControls over consumption of services are enhancedThe fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Book Synopsis Defining IT Success Through The Service Catalog by : Troy DuMoulin
Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren. This book was released on 2007-02-12 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Book Synopsis Defining IT Success Through the Service Catalog by : Troy DuMoulin
Download or read book Defining IT Success Through the Service Catalog written by Troy DuMoulin and published by . This book was released on 2007 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Defining IT Success Through the Service Catalog by : Rodrigo Flores
Download or read book Defining IT Success Through the Service Catalog written by Rodrigo Flores and published by . This book was released on 2008 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Service Catalog by : Mark O'Loughlin
Download or read book The Service Catalog written by Mark O'Loughlin and published by Van Haren. This book was released on 2010-03-04 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.
Book Synopsis Defining IT Success Through The Service Catalog by : Troy DuMoulin
Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren Publishing. This book was released on 2007-02-12 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Book Synopsis Defining IT Success Through the Service Catalog by : Troy DuMoulin
Download or read book Defining IT Success Through the Service Catalog written by Troy DuMoulin and published by . This book was released on 2008 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Service Management Online by : Phyliss Drucker
Download or read book Service Management Online written by Phyliss Drucker and published by . This book was released on 2016-04-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a practical guide for those in IT service management who create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. The author defines the service request catalogue and goes onto to show how to optimally design and create a successful customer experience. This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement
Book Synopsis Site Reliability Engineering by : Niall Richard Murphy
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Book Synopsis Lean Product Management by : Mangalam Nandakumar
Download or read book Lean Product Management written by Mangalam Nandakumar and published by Packt Publishing Ltd. This book was released on 2018-05-31 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to product management exploring the best practices: identifying the impact-driven product, planning for success, setting up and measuring time-bound metrics, and developing a lean product roadmap. Key Features Identifying Impact-Driven Products Investing in Key Business Outcomes Value mapping to maintain a lean product backlog Utilizing time-bound product metrics Eliminating process waste Book Description Lean Product Management is about finding the smartest way to build an Impact Driven Product that can deliver value to customers and meet business outcomes when operating under internal and external constraints. Author, Mangalam Nandakumar, is a product management expert, with over 17 years of experience in the field. Businesses today are competing to innovate. Cost is no longer the constraint, execution is. It is essential for any business to harness whatever competitive advantage they can, and it is absolutely vital to deliver the best customer experience possible. The opportunities for creating impact are there, but product managers have to improvise on their strategy every day in order to capitalize on them. This is the Agile battleground, where you need to stay Lean and be able to respond to abstract feedback from an ever shifting market. This is where Lean Product Management will help you thrive. Lean Product Management is an essential guide for product managers, and to anyone embarking on a new product development. Mangalam Nandakumar will help you to align your product strategy with business outcomes and customer impact. She introduces the concept of investing in Key Business Outcomes as part of the product strategy in order to provide an objective metric about which product idea and strategy to pursue. You will learn how to create impactful end-to-end product experiences by engaging stakeholders and reacting to external feedback. What you will learn How do you execute ideas that matter? How can you define the right success metrics? How can you plan for product success? How do you capture qualitative and quantitative insights about the product? How do you know whether your product aligns to desired business goals? What processes are slowing you down? Who this book is for If you are leading a team that is building a new product, then this book is for you. The book is targeted at product managers, functional leads in enterprises, business sponsors venturing into new product offerings, product development teams, and start-up founders.
Book Synopsis Service Success! Lessons From a Leader on How to Turn Around a Service Business by : Daniel I. Kaplan
Download or read book Service Success! Lessons From a Leader on How to Turn Around a Service Business written by Daniel I. Kaplan and published by John Wiley & Sons. This book was released on 1994-03-22 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Book Synopsis The Meaning of Success by : Jo Bostock
Download or read book The Meaning of Success written by Jo Bostock and published by Cambridge University Press. This book was released on 2014-03-06 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Meaning of Success: Insights from Women at Cambridge makes a compelling case for a more inclusive definition of success. It argues that in order to recognise, reward and realise the talents of both women and men, a more meaningful definition of success is needed. Practical ways of achieving this are explored through interviews with female role models at the University of Cambridge. First-person stories bring alive the achievements and challenges women experience in their working lives, and the effect gender has on careers. The book stimulates a debate about how to bring about a more inclusive working environment.
Download or read book Run Grow Transform written by Steven Bell and published by CRC Press. This book was released on 2017-07-27 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shingo Prize-winning author Steve Bell and other thought leaders show you how guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers. Combining research and insight with practical examples and in-depth case studies that can be put to immediate use, Run Grow Transform: Integrating Business and Lean IT is a must read for leaders and senior managers from all disciplines.
Book Synopsis Rational Cybersecurity for Business by : Dan Blum
Download or read book Rational Cybersecurity for Business written by Dan Blum and published by Apress. This book was released on 2020-06-27 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use the guidance in this comprehensive field guide to gain the support of your top executives for aligning a rational cybersecurity plan with your business. You will learn how to improve working relationships with stakeholders in complex digital businesses, IT, and development environments. You will know how to prioritize your security program, and motivate and retain your team. Misalignment between security and your business can start at the top at the C-suite or happen at the line of business, IT, development, or user level. It has a corrosive effect on any security project it touches. But it does not have to be like this. Author Dan Blum presents valuable lessons learned from interviews with over 70 security and business leaders. You will discover how to successfully solve issues related to: risk management, operational security, privacy protection, hybrid cloud management, security culture and user awareness, and communication challenges. This book presents six priority areas to focus on to maximize the effectiveness of your cybersecurity program: risk management, control baseline, security culture, IT rationalization, access control, and cyber-resilience. Common challenges and good practices are provided for businesses of different types and sizes. And more than 50 specific keys to alignment are included. What You Will Learn Improve your security culture: clarify security-related roles, communicate effectively to businesspeople, and hire, motivate, or retain outstanding security staff by creating a sense of efficacy Develop a consistent accountability model, information risk taxonomy, and risk management framework Adopt a security and risk governance model consistent with your business structure or culture, manage policy, and optimize security budgeting within the larger business unit and CIO organization IT spend Tailor a control baseline to your organization’s maturity level, regulatory requirements, scale, circumstances, and critical assets Help CIOs, Chief Digital Officers, and other executives to develop an IT strategy for curating cloud solutions and reducing shadow IT, building up DevSecOps and Disciplined Agile, and more Balance access control and accountability approaches, leverage modern digital identity standards to improve digital relationships, and provide data governance and privacy-enhancing capabilities Plan for cyber-resilience: work with the SOC, IT, business groups, and external sources to coordinate incident response and to recover from outages and come back stronger Integrate your learnings from this book into a quick-hitting rational cybersecurity success plan Who This Book Is For Chief Information Security Officers (CISOs) and other heads of security, security directors and managers, security architects and project leads, and other team members providing security leadership to your business
Book Synopsis IT Service Management Best Practices Using IBM SmartCloud Control Desk by : Axel Buecker
Download or read book IT Service Management Best Practices Using IBM SmartCloud Control Desk written by Axel Buecker and published by IBM Redbooks. This book was released on 2013-12-12 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt: SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.
Download or read book Firefighter Success written by Jim Moss and published by Independently Published. This book was released on 2020-11-16 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Firefighter Success is the blueprint for firefighters who want to achieve excellence in their careers and personal lives. Its 20 core principles provide every firefighter with a complete road map to fire service success. Going beyond the conventional definition of success (i.e. promotions, rank, money), Firefighter Success will teach firefighters how to continuously improve, maximize and achieve their potential, and leave a positive, lasting impact on the fire service.FIREFIGHTER SUCCESS' 20 CORE PRINCIPLES: CHAPTER 1 - COACHABLE CHAPTER 2 - CURIOUS CHAPTER 3 - CHAMPION MINDSET CHAPTER 4 - CONFIDENT CHAPTER 5 - COMMITTED CHAPTER 6 - COURAGEOUS CHAPTER 7 - CONVICTION CHAPTER 8 - COMPETENT CHAPTER 9 - COMPREHENSIVE CHAPTER 10 - CONSISTENCY CHAPTER 11 - CHARACTER CHAPTER 12 - CREDIBILITY CHAPTER 13 - CHARISMA CHAPTER 14 - COMMUNICATION CHAPTER 15 - CANDID CHAPTER 16 - COMPASSION CHAPTER 17 - COMPOSURE CHAPTER 18 - CHANGE CHAPTER 19 - COMMUNITY CHAPTER 20 - COACHFirefighter Success specifically shares the following with firefighters of all ranks and ages: -How to turn adversity and even failure into success-5 Steps to building credibility-5Keys to humility- 10 Strategies to becoming more confident-6 Fundamentals to staying committed for the long haul-5 Ways to deal with negative people-How to create a personal vision statement-The 3 R's of "Training Triangle"-101 Hands-on training ideas-3 Pillars of building competency-5 Key elements to building character-4 Steps to firefighter resiliency-"Top 10 Credibility-Killers" for firefighters-How to use positive habits and routines for longterm success-20 Rules for successful communication-5 Strategies for maintaining your composure-5 Fundamentals to becoming a well-rounded firefighter-10 Steps to becoming a thorough firefighter-8 Keys to leading change-12 Ways to build a successful team-4 Fundamentals of being candid-10 Steps to becoming an effective coach and mentor-And much more ...Each chapter includes ready-to-implement Action Steps, which provide firefighters with practical ways for short-term and long-term success.WHAT FIRE SERVICE LEADERS ARE SAYING ABOUT FIREFIGHTER SUCCESS: "Firefighter Success is the go-to guide to help you stay on the right path to a career of firefighter excellence." Jason Hoevelmann - Fire Chief - Florissant Valley FPD (MO) & Author of "No Exceptions Leadership""The simple, yet timeless wisdom contained in Firefighter Success provides the details to winning as a firefighter." Mark vonAppen - Captain - Palo Alto Fire Dept. (CA) & Founder of Fully Involved"Firefighter Success gives you 20 core principles that if applied, will not only help you excel at your job and in life. This book contains life lessons and experiences, both good and bad, that come together to form a message of excellence---which is shared from a place of humility and gratitude. I guarantee you that if you adhere to these principles, you will not only realize personal success, you will serve as an inspiration and example to those around you as well." Dan Kerrigan - Fire Chief - Upper Providence Township Fire & Emergency Services (PA) & co-author of "Firefighter Functional Fitness""I highly recommend Firefighter success. If you want to become a great firefighter, read it and live it." Frank Viscuso - Deputy Chief (ret.) - Bestselling Author: "Step Up and Lead"ABOUT THE AUTHOR: Jim Moss is a career Fire Captain in St. Louis County (MO). His passions include leadership, training, and firefighter wellness. He shares his message on the national level, presenting at fire departments and firefighter conferences. Jim is also the co-author of the #1 Amazon Bestseller: Firefighter Functional Fitness, available at FirefighterFunctionalFitness.com.Learn more at FirefighterSuccessBook.com
Book Synopsis ITIL Version 3 at a Glance by : John O. Long
Download or read book ITIL Version 3 at a Glance written by John O. Long and published by Springer Science & Business Media. This book was released on 2008-07-18 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
