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Dealing With The Customer From Hella Survival Guide
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Book Synopsis Dealing with the Customer from Hell by : Shaun Belding
Download or read book Dealing with the Customer from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: "'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--Jacket.
Book Synopsis Winning with the Customer from Hell by : Shaun Belding
Download or read book Winning with the Customer from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.
Book Synopsis A Survival Guide to Managing Employees from Hell by : Gini Graham Scott
Download or read book A Survival Guide to Managing Employees from Hell written by Gini Graham Scott and published by Amacom Books. This book was released on 2007 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including: * The Impossible "I"s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don't know what they're doing * The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone * The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time * I've Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.
Book Synopsis Dealing with the Customer from Hell by : Shaun Belding
Download or read book Dealing with the Customer from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--BOOK JACKET.
Book Synopsis Dealing with the Boss from Hell by : Shaun Belding
Download or read book Dealing with the Boss from Hell written by Shaun Belding and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Dealing With The Boss From Hell' is a survival guide, with real-life strategies, for dealing with a difficult person in charge, including advice on how to stand up to them, talk honestly and directly, and if nothing works, how to get out quickly and cleanly.
Book Synopsis Winning with the Caller from Hell by : Shaun Belding
Download or read book Winning with the Caller from Hell written by Shaun Belding and published by ECW Press. This book was released on 2006-05-28 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.
Book Synopsis Winning with the Boss from Hell by : Shaun Belding
Download or read book Winning with the Boss from Hell written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation This job survival guide offers real-life strategies for dealing with the officious boss. Employees are introduced to the FIRST approach, which advocates flying below the radar, ignoring, retraining, standing one's ground, and talking turkey. Practical tactics are provided for dealing with a wide range of unique and nasty bosses, including "Coveting Your Butt 101, "Making Molehills out of Mountains," and "The Straw Man Strategy." These tips will help any employee deal with a difficult boss, whether ignorant, foul, selfish, loud, obnoxious, abrasive, incompetent, impatient, rude, incoherent, embarrassing, smelly, mean-spirited, sexist, or disrespectful, or any combination thereof.
Book Synopsis A Survival Guide for Working with Bad Bosses by : Gini Graham Scott
Download or read book A Survival Guide for Working with Bad Bosses written by Gini Graham Scott and published by Amacom Books. This book was released on 2006 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Book Synopsis The College Roommate from Hell by : Linda Fiore
Download or read book The College Roommate from Hell written by Linda Fiore and published by Atlantic Publishing Company. This book was released on 2009 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every year, more than 500,000 new students join the ranks of American college students and a good percentage of them stay in student housing. For those who do not stay in student housing, it is almost guaranteed that you will have a roommate at some point in your college career it s a rite of passage. But, for someone who has lived with their parents, in their own room, for 18 years, having a college roommate can be an entirely new experience, especially if that roommate is the roommate from hell. When living in a dorm, you have almost no choice as to who you live with. It could be the nicest person in the world or the your worst enemy. It is that horrible roommate who can ruin your college experience unless you know how to deal with them. This comprehensive guide to everything bad in a roommate is designed to show you how to do just that, providing you with a detailed plan to take on, confront, and handle your problem roommate. You will learn what you should honestly expect from a roommate on the first day and how to tell if part of the problem might arise from you. Learn how to know if your personality types are too different and what you can do to alleviate the stress this might cause. Outlined in detail are common cultural and social differences and multi-step plans for handling each one of them. For those that have issues with confrontation, a special chapter designed to walk you through a calm conversation will help you bring up those concerns that have been nagging at you for weeks. Information on the biggest problems you might encounter with your roommate have been gathered through hours of interviews with college students both new and graduated. Topics such as a roommate using your personal stuff, not cleaning their share, staying up too late, making too much noise, being rude or moody, neglecting to pay their share of the bills, bringing over too many house guests, and dozens more of the most common problems college students encounter with their roommates every year are discussed in this book. Tips for each and every one of these issues and a special chapter on successful communication with a stubborn friend will help guide you through the harrowing maze of trying to fix your roommate from hell. You will learn when a problem roommate may actually have a real problem and how you can help them deal with it. Finally, if things just are not working out, you will learn how you can get help dealing with your roommate and even how you can move out if necessary. If you are pulling out your hair and agonizing over one too many late nights or moldy quarts of milk kicked under your bed, this book is exactly what you have been looking for. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.
Download or read book Quill & Quire written by and published by . This book was released on 2004 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis When All Hell Breaks Loose by : Cody Lundin
Download or read book When All Hell Breaks Loose written by Cody Lundin and published by Gibbs Smith. This book was released on 2007-09-20 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: A survival expert’s guide for every family to prepare and educate themselves about the skills and mentality necessary to survive a disaster anywhere. This is not your father's scout manual or a sterile FEMA handout. Entertaining and informative, When All Hell Breaks Loose describes how to maximize a survival mindset necessary for self-reliance. According to the book, living through an emergency scenario is 90 percent psychology, and 10 percent methodology and gear. Relevant quotes and tips are placed throughout the pages to help readers remember important survival strategies while under stress and anxiety. Lundin also addresses basic first aid and hygiene skills and makes recommendations for survival kit items for the home, office, and car. Watch naturalist Cody Lundin in Dual Survival on The Discovery Channel as he uses many of the same skills and techniques taught in his books. When All Hell Breaks Loose provides solutions on how to survive a catastrophe. Lundin addresses topics such as: · Potable drinking water · Storing super-nutritious foods · Heating or cooling without conventional power · How to create alternative lighting options · Building a makeshift toilet & composting the results · Catching rodents for food · Safely disposing of a corpse “The essential survival guide for the twenty-first century.”—Jim Mulvaney, Pulitzer Prize–winning journalist
Book Synopsis SAS Urban Survival Handbook by : John "Lofty" Wiseman
Download or read book SAS Urban Survival Handbook written by John "Lofty" Wiseman and published by Simon and Schuster. This book was released on 2018-05-01 with total page 655 pages. Available in PDF, EPUB and Kindle. Book excerpt: John “Lofty” Wiseman is the author of the bestselling SAS Survival Handbook, the definitive guide to survival in the wild from Britain’s Special Air Service. Now he has compiled the complete guide to surviving among crowds of people, the mazes of office buildings, the dangers of an unfeeling city—put simply, how to stay safe in the urban jungle. Thousands of preventable fatalities occur in the home every year— more than on the roads, more than in the great outdoors. Household chemicals, electricity, cooking knives, and rodent poisons—in the wrong hands and with improper usage, these day-to-day resources bring danger to your home. Add to this the risks of moving through city streets (the threat of rape, muggings, and gang violence) and the menace of natural disasters (floods, earthquakes, blizzards) that cannot be avoided. Every day serves as a constant reminder: The world is truly a frightening place. The SAS Urban Survival Guide advises readers to think practically about urban environments and offers tips and instructions on how to avoid hazards wherever one goes. From self-defense techniques to home security systems to coping with natural disasters, this book teaches readers to recognize danger, make quick decisions, and live confidently in the modern world.
Book Synopsis Tom Clancy's The Division: New York Collapse by : Alex Irvine
Download or read book Tom Clancy's The Division: New York Collapse written by Alex Irvine and published by Chronicle Books. This book was released on 2016-03-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Collapse is an in-world fictionalized companion to one of the biggest video game releases of 2016: Tom Clancy's The Division from Ubisoft. Within this discarded survivalist field guide, written before the collapse, lies a mystery—a handwritten account of a woman struggling to discover why New York City fell. The keys to unlocking the survivor's full story are hidden within seven removable artifacts, ranging from a full-city map to a used transit card. Retrace her steps through a destroyed urban landscape and decipher her clues to reveal the key secrets at the heart of this highly anticipated game.
Download or read book The Publishers Weekly written by and published by . This book was released on 2007 with total page 944 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Outdoor Survival Guide by : Randy Gerke
Download or read book Outdoor Survival Guide written by Randy Gerke and published by Human Kinetics. This book was released on 2009-10-02 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: The beauty and tranquility of nature can be deceptively dangerous for the unprepared. A change in weather conditions, personal injury, or lost or damaged supplies can turn a scenic hike into a life-threatening ordeal. Those with the knowledge of survival stay calm, stay safe, and stay alive. Outdoor Survival Guide provides you with the essential survival information to help you overcome the most frequently encountered outdoor hazards. This guide offers practical, step-by-step instruction so you can implement the skills and techniques even under the most stressful circumstances. From extreme cold to the isolated wilderness, you’ll have the tools to survive. In Outdoor Survival Guide, survival expert Randy Gerke shares the same techniques and strategies he has used with the U.S. military and other government agencies. You will learn these skills and more: Assess your situation and prioritize your needs. Use your surroundings for shelter and safety. Navigate through isolated wilderness. Survive in extreme heat or cold. Signal for help. How to find drinking water in the wild and make sure it’s safe to drink. Identify edible vegetation to stave off hunger. Assemble your own custom survival kit. Preparation is the key to survival, and Outdoor Survival Guide will ensure that you are prepared. Before you venture afield, read this guide, and then stow it in your backpack, in your glove compartment, or with your outdoor supplies. It might save your life. Visit the book's Web site at www.theoutdoorsurvivalguide.com.
Book Synopsis What Fresh Hell Is This? by : Heather Corinna
Download or read book What Fresh Hell Is This? written by Heather Corinna and published by Hachette Go. This book was released on 2021-06-01 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: What to Expect When You’re Not Expected to Expect Anything Anymore Did you see the title and flame-filled cover of this book, and did your weary, sweaty, confused, and exasperated soul scream, That one! That is the book for me!!? If so, I’d first like to extend my deepest sympathies, an ice pack, and some of these very helpful edibles. If it’s three in the morning as you’re reading this, as it may well be, you likely want those more than a book. But since I can’t really give you the other stuff, I can at least offer you this book. . . . Perimenopause and menopause experiences are as unique as all of us who move through them. While there’s no one-size-fits-all, Heather Corinna tells you what can happen and what you can do to take care of yourself, all the while busting pernicious myths, offering real self-care tips—the kind that won’t break the bank or your soul—and running the gamut from hot flashes to hormone therapy. With big-tent, practical, clear information and support, and inclusive of so many who have long been left out of the discussion—people with disabilities; queer, transgender, nonbinary, and other gender-diverse people; BIPOC; working class and other folks—What Fresh Hell Is This? is the cooling pillow and empathetic best friend to help you through the fire.
Book Synopsis The Superwoman's Survival Guide by : Ky Furneaux
Download or read book The Superwoman's Survival Guide written by Ky Furneaux and published by Simon and Schuster. This book was released on 2014-03-04 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Just when you think you have everything under control, a situation presents itself that you couldn’t have foreseen or prepared for. That’s life. It’s how you choose to react to the situation that defines you. We have all heard the phrase “expect the unexpected.” The “unexpected” can range from a broken high heel on your way to an important meeting to having to fashion a waterproof shelter in the middle of a downpour. From her years as an A-list Hollywood stuntwoman and expert survivalist, Ky Furneaux is no stranger to the unexpected, and her ’tude has been key to her survival—and thriving success. In The Superwoman's Survival Guide, Ky draws upon her career of risking life and limb in extreme situations to inspire and empower women in whatever situation they may find themselves, whether it’s on a city street or out in the wilderness. Throughout the book, Ky explains the power of brain versus brawn and how a cool-headed woman is often more effective in a complicated situation than a big guy with a gun. Ky’s guide is a collection of essential life advice, combined with tricks, lessons, facts, and anecdotes that can help women get over their fear and panic. The Superwoman's Survival Guide shows women how to adopt a fearless attitude that can help them through all life experiences. It will empower women to feel confident and prepared so that they know what to do when all hell breaks loose.
