Customer Success Manager Survival Notebook

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Ask a Manager

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Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

The Closer's Survival Guide

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Author : Grant Cardone
Publisher : Grant Cardone
ISBN 13 : 0615558879
Total Pages : 392 pages
Book Rating : 4.6/5 (155 download)

Book Synopsis The Closer's Survival Guide by : Grant Cardone

Download or read book The Closer's Survival Guide written by Grant Cardone and published by Grant Cardone. This book was released on 2015-12-16 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Closer’s Survival Guide is perfect for sales people, negotiators, deal makers and mediators but also critically important for dreamers, investors, inventors, buyers, brokers, entrepreneurs, bankers, CEO’s, politicians and anyone who wants to close others on the way they think and get what they want in life. Show me any highly successful person, and I will show you someone who has big dreams and who knows how to close! The end game is the close.

Asperger's Syndrome Workplace Survival Guide

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Author : Barbara Bissonnette
Publisher : Jessica Kingsley Publishers
ISBN 13 : 0857008072
Total Pages : 210 pages
Book Rating : 4.8/5 (57 download)

Book Synopsis Asperger's Syndrome Workplace Survival Guide by : Barbara Bissonnette

Download or read book Asperger's Syndrome Workplace Survival Guide written by Barbara Bissonnette and published by Jessica Kingsley Publishers. This book was released on 2013-04-28 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The workplace can be a difficult environment for people with Asperger's Syndrome (AS) and this often impedes their ability to make use of particular skills and sustain meaningful and fulfilling employment. This is the definitive guide to surviving and thriving in the workplace for people with AS. It includes everything from realistic strategies for meeting employer expectations, to how to get along with your colleagues and work as part of a team, multitask and manage projects, and handle anxiety and effectively resolve problems. Common employment challenges are illustrated through examples from the author's extensive experience coaching individuals with AS at all job levels, from entry-level to manager and professional positions. The pragmatic recommendations in the book will benefit anyone with AS who is entering the workforce, as well as those who struggle to maintain employment, or who want to improve their performance and advance their careers.

Metadata for Content Management

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Author : David Diamond
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781535087506
Total Pages : 0 pages
Book Rating : 4.0/5 (875 download)

Book Synopsis Metadata for Content Management by : David Diamond

Download or read book Metadata for Content Management written by David Diamond and published by Createspace Independent Publishing Platform. This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Metadata for Content Management helps digital content managers think in terms of organization and a practical application of metadata principles. Author David Diamond (DAM Survival Guide) avoids theoretical and academic discussions, instead providing real-world guidance to those designing or redesigning content management or digital asset management systems. Learn how taxonomy and metadata work within digital systems, and see how they affect policy, collaboration, workflow and user acceptance of digital content management systems.

Management

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Author : John R. Schermerhorn
Publisher :
ISBN 13 :
Total Pages : 746 pages
Book Rating : 4.0/5 ( download)

Book Synopsis Management by : John R. Schermerhorn

Download or read book Management written by John R. Schermerhorn and published by . This book was released on 2002 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces the essentials of management as they apply within the contemporary work environment. Particular attention is paid to cultural diversity, the global economy, ethical behavior and social responsibility, and the use of technology.

Dam Survival Guide

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Author : David Diamond
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781478287667
Total Pages : 184 pages
Book Rating : 4.2/5 (876 download)

Book Synopsis Dam Survival Guide by : David Diamond

Download or read book Dam Survival Guide written by David Diamond and published by Createspace Independent Publishing Platform. This book was released on 2012-11-04 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Digital Asset Management Industry Pros say about DAM Survival Guide: "If you are investing in DAM books to learn more about the subject, I can recommend this one." - Naresh Sarwan, Senior Editor, DigitalAssetManagementNews.org "After you've read DAM Survival Guide, when you negotiate with a DAM vendor or try to evaluate the value of a system for your business, you won't have many blanks left for a vendor to fill in with marketing babble. It therefore is a book I warmly recommend." - Erik Vlietinck, Principle, IT Enquirer "From newbies to experienced digital asset managers, DAM Survival Guide provides enough information that you can access what you need when you need it." - Marisa Peacock, Journalist, CMS Wire "Digital Asset Management Vendors, Integrators, Analyst and Consultants be warned the DAM Survival Guide is packed full of insights, strategies and common sense guides for making DAM work for the end user. David Diamond, a seasoned DAM professional, shares his knowledge using wit, analogy, metaphor that cleaves the real meat on the bones of complexity that is Digital Asset Management. David nails it on every level: technology, human and insights. I would not hesitate in recommending DAM Survival Guide to anyone on or starting their DAM Journey." - Mark Davey, Founder, DAM Foundation _______________ ABOUT THE BOOK DAM Survival Guide is a digital asset management book that explains everything you need to know to design, plan, deploy, promote and maintain a successful DAM initiative at your organization. Written by a recognized DAM industry export in a friendly, easy-to-follow style, DAM Survival Guide is a must-have resource for those new to DAM, and it's great for those looking to increase their DAM knowledge too. DAM Survival Guide is everything you need to know about DAM in one book. Starting with an overview of what digital asset management is and isn't (including a section on why you might not need DAM at all), the book goes on to offer a detailed discussion of everything that's important for you to know before you get too far with your DAM planning: Learn the benefits of wrapping DAM into a corporate initiate you can better manage Know how to find and recruit others at your organization who can become great allies See how you can benefit from reliable professional help (cheap or even free!), so you can avoiding expensive time-wasters Fully understand the needs of your organization, so that you can exceed expectations Start thinking about DAM software at the right time, so you can avoid costly purchase mistakes Discover tricks to determine which DAM vendors are most favored by customers, most progressive, and most likely to stay in business Explore elements of human psychology that can help you overcome change-resistance and increase buy-in Including approximately 56,000 words, this book, first published in June, 2012, is packed with useful information the author, David Diamond, has acquired during his 12+ years as a professional in the Digital Asset Management industry. Note: The Digital Asset Management Survival Guide mentions no DAM software solutions or vendors by name. The book's contents are unbiased and applicable no matter which DAM solution you determine to be right for you."

Lab Dynamics

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Author : Carl M. Cohen
Publisher : CSHL Press
ISBN 13 : 0879698160
Total Pages : 184 pages
Book Rating : 4.8/5 (796 download)

Book Synopsis Lab Dynamics by : Carl M. Cohen

Download or read book Lab Dynamics written by Carl M. Cohen and published by CSHL Press. This book was released on 2005 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Lab Dynamics is a book about the challenges to doing science and dealing with the individuals involved, including oneself. The authors, a scientist and a psychotherapist, draw on principles of group and behavioral psychology but speak to scientists in their own language about their own experiences. They offer in-depth, practical advice, real-life examples, and exercises tailored to scientific and technical workplaces on topics as diverse as conflict resolution, negotiation, dealing with supervision, working with competing peers, and making the transition from academia to industry." "This is a uniquely valuable contribution to the scientific literature, on a subject of direct importance to lab heads, postdocs, and students. It is also required reading for senior staff concerned about improving efficiency and effectiveness in academic and industrial research."--BOOK JACKET

Beyond Survival

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Author : Leon A. Danco
Publisher : Predictable Futures Incorporated
ISBN 13 : 9780973378603
Total Pages : 204 pages
Book Rating : 4.3/5 (786 download)

Book Synopsis Beyond Survival by : Leon A. Danco

Download or read book Beyond Survival written by Leon A. Danco and published by Predictable Futures Incorporated. This book was released on 2003 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a successful business owner, you realize that financial success is just the beginning.you still have many other challenges to face. However, the real threat to the continued success and growth of your business doesn't come from ruthless competitors, spiraling costs, oppressive government regulations, militant unions or runaway inflation. The main threat lies in the managerial practices and policies that you - like too many other business owners - have chosen to follow since the day you started business. Over the years, age and success have become your partners and they demand from you a set of solutions and approaches that are totally different from what you had to use to survive in the "good ol' days." You had the dream, the ability, and the guts to build your business from virtual scratch, but now you must also have the guts to accept the fact that the perpetuation of your business is in your hands and is your responsibility. You've been running so fast and working so hard that it's been difficult for you to take an objective look at what you are doing - or failing to do - to ensure the survival, growth and profitable continuity of your business. Time is your most precious asset, but you only have a finite amount of it. You must begin by making some changes now, while there is still time to make them. In this book, Dr. Danco outlines his recommendations for ensuring the success, continuity, and perpetuation of the business you have built on your sweat, guts, and talent. As a teacher, consultant, and advisor for nearly four decades, to thousands of family-owned or privately-held businesses, he has made it his goal to force business owners to take critical looks at themselves, their actions, their business, and their family - examinations that are absolutely necessary if their dream is to survive. The survival of your company is a vital ingredient in our North American way of life. It depends on your courage and your action.

ACCA P5 Advanced Performance Management

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Author : BPP Learning Media
Publisher : BPP Learning Media
ISBN 13 : 1472746619
Total Pages : 554 pages
Book Rating : 4.4/5 (727 download)

Book Synopsis ACCA P5 Advanced Performance Management by : BPP Learning Media

Download or read book ACCA P5 Advanced Performance Management written by BPP Learning Media and published by BPP Learning Media. This book was released on 2016-02-01 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: BPP Learning Media's status as official ACCA Approved Learning Provider - Content means our ACCA Study Texts and Practice & Revision Kits are reviewed by the ACCA examining team. BPP Learning Media products provide you with the exam focussed material you need for exam success.

The Young Lawyer's Jungle Book

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Author : Thane Josef Messinger
Publisher : Fine Print Press, Limited
ISBN 13 : 9781888960198
Total Pages : 0 pages
Book Rating : 4.9/5 (61 download)

Book Synopsis The Young Lawyer's Jungle Book by : Thane Josef Messinger

Download or read book The Young Lawyer's Jungle Book written by Thane Josef Messinger and published by Fine Print Press, Limited. This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who can forget the terror of a new job? Entering an unfamiliar world, with unknown expectations, is a nerve-wracking experience. In law, the new attorney is tackling not only a new job but also a very new, very different, and exceptionally stress-filled professional life...and mountains of student debt. Each year, tens of thousands of new law graduates enter an already saturated job market...yet many are ill-prepared for survival in an ever more unforgiving, fast-paced profession. As law students, you're offered a wide array of guidebooks to succeed in law school, to excel in law exams, and to pass the bar exam. Upon entering the real world of law, however, you're are pushed back into a dark, dangerous jungle. The Young Lawyer's Jungle Book will be your guide to help you find your way to safety and career success.

Survive, Reset, Thrive

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Author : Rebecca Homkes
Publisher : Kogan Page Publishers
ISBN 13 : 1398607878
Total Pages : 279 pages
Book Rating : 4.3/5 (986 download)

Book Synopsis Survive, Reset, Thrive by : Rebecca Homkes

Download or read book Survive, Reset, Thrive written by Rebecca Homkes and published by Kogan Page Publishers. This book was released on 2024-02-03 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uncertainty is here to stay. Rather than seeing it as an obstacle to overcome, integrate it into your strategic approach to invigorate your high-growth potential and outperform competition under any market condition. Strategy is about making choices around where to play and where not to play, how to win, how to allocate resources among competing priorities and, critically, what to do. All these choices must be made when you never know everything you would like to know. This book is about facing uncertainty head-on and then playing each round to not just survive, but thrive. Doing so only comes from the power move of executing a reset: the differentiated step where you embrace change, new insights and new opportunities to set your organization up for sustainable performance. Survive, Reset, Thrive is a playbook for leaders derived from the author's first-hand experience working with executive teams across industries from software, technology, retail, fashion and construction through to manufacturing. Drawing from over a decade of rich real-world experience, the author illustrates how to navigate the most complex strategic situations with a simple, executable approach. Rebecca Homkes explains how proactively to stabilize your business to withstand and grow through market shocks, reset your strategy to take account of new realities and thrive through uncertainty.

The Customer Success Economy

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Author : Nick Mehta
Publisher : John Wiley & Sons
ISBN 13 : 1119572762
Total Pages : 392 pages
Book Rating : 4.1/5 (195 download)

Book Synopsis The Customer Success Economy by : Nick Mehta

Download or read book The Customer Success Economy written by Nick Mehta and published by John Wiley & Sons. This book was released on 2020-05-19 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.

Agile for Everybody

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Author : Matt LeMay
Publisher : O'Reilly Media
ISBN 13 : 1492033480
Total Pages : 162 pages
Book Rating : 4.4/5 (92 download)

Book Synopsis Agile for Everybody by : Matt LeMay

Download or read book Agile for Everybody written by Matt LeMay and published by O'Reilly Media. This book was released on 2018-10-10 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Agile movement provides real, actionable answers to the question that keeps many company leaders awake at night: How do we stay successful in a fast-changing and unpredictable world? Agile has already transformed how modern companies build and deliver software. This practical book demonstrates how entire organizations—from product managers and engineers to marketers and executives—can put Agile to work. Author Matt LeMay explains Agile in clear, jargon-free terms and provides concrete and actionable steps to help any team put its values and principles into practice. Examples from a wide variety of organizations, including small nonprofits and global financial enterprises, bring to life the on-the-ground realities of Agile across industries and functions. Understand exactly what Agile is and why it matters Use Agile to address your organization’s specific needs and goals Take customer centricity from theory into practice Stop wasting time in "report and critique" meetings and start making better decisions Create a harmonious cycle of learning, collaborating, and delivering Learn from Agile experts at companies like IBM, Spotify, and Coca-Cola

Management, 7th Asia-Pacific Edition

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Author : John R. Schermerhorn, Jr.
Publisher : John Wiley & Sons
ISBN 13 : 0730369315
Total Pages : 602 pages
Book Rating : 4.7/5 (33 download)

Book Synopsis Management, 7th Asia-Pacific Edition by : John R. Schermerhorn, Jr.

Download or read book Management, 7th Asia-Pacific Edition written by John R. Schermerhorn, Jr. and published by John Wiley & Sons. This book was released on 2020-01-21 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: Eldenburg's Management is an introductory text that focuses on presenting content in an easy to understand way that encourages students to think critically and draw connections between theory and practice. This new seventh edition has a strengthened focus on technology and features have been updated to help students further consolidate their knowledge. This includes various forms of revision materials such as auto-graded knowledge-check questions and self-skill assessment. There is also a broad variety of concise case studies, including new ones with a strategic focus, which enable instructors to have thought-provoking and engaging tutorials. An exciting addition to the interactive e-text are the new ANZ videos that feature a diverse group of management thought-leaders who give insights and ‘tales from the front.’ This will provide supplementary content for lectures or serve as pre-work for a flipped classroom.

Business Guide for Strategic Management

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Author : Alfred-Joachim Hermanni
Publisher : Springer Nature
ISBN 13 : 3658413670
Total Pages : 357 pages
Book Rating : 4.6/5 (584 download)

Book Synopsis Business Guide for Strategic Management by : Alfred-Joachim Hermanni

Download or read book Business Guide for Strategic Management written by Alfred-Joachim Hermanni and published by Springer Nature. This book was released on 2023-07-26 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book follows the credo "Don't work hard - work smart". Smart in the sense of cleverness, systematic organization of work and time as well as farsightedness to open up business perspectives. In alphabetical order, the book presents the success factors, methods and strategies that help strengthen market positions and realign strategies. The clear chapters are also very suitable for reference. The book is aimed at managers, executives and self-employed people who want to use their most valuable resources sustainably and consciously to develop products and services that customers really want. Over 100 national and international case studies provide a high utility value. For the 2nd edition, numerous text passages have been revised, new case studies have been integrated and up-to-date data material has been made accessible. With valuable practical tips at the end of each chapter. The electronic usage of the German-language edition of the book has so far led to more than 1.6 million accesses.

EBOOK: Finance for Managers

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Author : Eduardo Martínez Abascal
Publisher : McGraw Hill
ISBN 13 : 0077152549
Total Pages : pages
Book Rating : 4.0/5 (771 download)

Book Synopsis EBOOK: Finance for Managers by : Eduardo Martínez Abascal

Download or read book EBOOK: Finance for Managers written by Eduardo Martínez Abascal and published by McGraw Hill. This book was released on 2012-10-16 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains everything a manager needs to know about finance and transforms seemingly complex financial information into data that makes sense. It shows the financial basics that a manager of any small, mediumor large company should know and will leave you confident enough to ask the right business questions and make the correct finance decisions. The first part (Operational Finance) deals with the basics of financial analysis or analysis of the Profit and Loss and balance sheet, so that they can be used to help make decisions. The second part (Structural Finance) covers investment and financing decisions, as well as how to finance the investments planned. The book finishes with a chapter on valuation of companies.

Encyclopedia of New Venture Management

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Author : Matthew R. Marvel
Publisher : SAGE
ISBN 13 : 1412990815
Total Pages : 545 pages
Book Rating : 4.4/5 (129 download)

Book Synopsis Encyclopedia of New Venture Management by : Matthew R. Marvel

Download or read book Encyclopedia of New Venture Management written by Matthew R. Marvel and published by SAGE. This book was released on 2012-05-18 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Encyclopedia of New Venture Management explores the skills needed to succeed in business, along with the potential risks and rewards and environmental settings and characteristics.