Customer Service Savvy

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Customer Service Savvy

Author : Robert E. Levinson
Publisher : Trafford Publishing
ISBN 13 : 1490783466
Total Pages : 100 pages
Book Rating : 4.4/5 (97 download)

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Book Synopsis Customer Service Savvy by : Robert E. Levinson

Download or read book Customer Service Savvy written by Robert E. Levinson and published by Trafford Publishing. This book was released on 2017-07-19 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about all forms of interpersonal relationshipswhich we commonly call customer servicewhether your company is a doctors office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend this book to be a wake-up call for people. We need to stress the value of good customer service, because good customer service promotes strong relationships and complements sound business strategies. Learn to be successful in your business relationships and you will be successful in your business.

High-Tech, High-Touch Customer Service

Author : Micah Solomon
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814417906
Total Pages : 209 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis High-Tech, High-Touch Customer Service by : Micah Solomon

Download or read book High-Tech, High-Touch Customer Service written by Micah Solomon and published by AMACOM Div American Mgmt Assn. This book was released on 2012-05-26 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowermentùlashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to surviveùand thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: ò Six major customer trends and what they mean for your business ò Eight unbreakable rules for social media customer service ò How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content ò The rising power of self-serviceùand how to design it properly ò How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wideùonline and off.

Customer Service on the Internet

Author : Jim Sterne
Publisher :
ISBN 13 :
Total Pages : 360 pages
Book Rating : 4.X/5 (4 download)

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Book Synopsis Customer Service on the Internet by : Jim Sterne

Download or read book Customer Service on the Internet written by Jim Sterne and published by . This book was released on 1996-09-25 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: From managing your corporate image to organizing information and making it readily available to prospects, this book explores both the technical and strategic issues of tapping into the very latest Web methods. This book also provides a cost/benefit analysis and makes recommendations on what type of information a company should provide over the Net.

App Savvy

Author : Ken Yarmosh
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449397336
Total Pages : 354 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis App Savvy by : Ken Yarmosh

Download or read book App Savvy written by Ken Yarmosh and published by "O'Reilly Media, Inc.". This book was released on 2010-08-31 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you make your iPad or iPhone app stand out in the highly competitive App Store? While many books simply explore the technical aspects of iPad and iPhone app design and development, App Savvy also focuses on the business, product, and marketing elements critical to pursuing, completing, and selling your app -- the ingredients for turning a great idea into a genuinely successful product. Whether you're a designer, developer, entrepreneur, or just someone with a unique idea, App Savvy explains every step in the process, with guidelines for planning a solid concept, engaging customers early and often, developing your app, and launching it with a bang. Author Ken Yarmosh details a proven process for developing successful apps, and presents numerous interviews with the App Store's most prominent publishers. Learn about the App Store and how Apple's mobile devices function Follow guidelines for vetting and researching app ideas Validate your ideas with customers -- and create an app they’ll be passionate about Assemble your development team, understand costs, and establish a workable process Build your marketing plan while you develop your application Test your working app extensively before submitting it to the App Store Assess your app's performance and keep potential buyers engaged and enthusiastic

The Ultimate Online Customer Service Guide

Author : Marsha Collier
Publisher : John Wiley & Sons
ISBN 13 : 1118007654
Total Pages : 204 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Ultimate Online Customer Service Guide by : Marsha Collier

Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Amaze Every Customer Every Time

Author : Shep Hyken
Publisher : Greenleaf Book Group
ISBN 13 : 1626340102
Total Pages : 249 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Amaze Every Customer Every Time by : Shep Hyken

Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Creating Great Customer Service

Author : Herbert M. Sancianco
Publisher : Anvil Publishing, Inc.
ISBN 13 : 9712729184
Total Pages : 92 pages
Book Rating : 4.7/5 (127 download)

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Book Synopsis Creating Great Customer Service by : Herbert M. Sancianco

Download or read book Creating Great Customer Service written by Herbert M. Sancianco and published by Anvil Publishing, Inc.. This book was released on 2017-10-02 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a company—large or small—to determine how their customer service program should be developed to keep customers happy and satisfied.

Customer Service Best Practices

Author : Ron Zemke
Publisher : Human Resource Development
ISBN 13 : 9780874254433
Total Pages : 502 pages
Book Rating : 4.2/5 (544 download)

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Book Synopsis Customer Service Best Practices by : Ron Zemke

Download or read book Customer Service Best Practices written by Ron Zemke and published by Human Resource Development. This book was released on 1998 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Achieving Excellence Through Customer Service

Author : John Tschohl
Publisher : Best Sellers Publishing
ISBN 13 : 9780963626844
Total Pages : 388 pages
Book Rating : 4.6/5 (268 download)

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Book Synopsis Achieving Excellence Through Customer Service by : John Tschohl

Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by Best Sellers Publishing. This book was released on 1996 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes the theory that superior customer service leads to a superior business organisation

Savvy

Author : Ingrid Law
Publisher : Penguin
ISBN 13 : 1440634858
Total Pages : 353 pages
Book Rating : 4.4/5 (46 download)

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Book Synopsis Savvy by : Ingrid Law

Download or read book Savvy written by Ingrid Law and published by Penguin. This book was released on 2008-05-01 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vibrant new voice . . . a modern classic. For generations, the Beaumont family has harbored a magical secret. They each possess a “savvy”—a special supernatural power that strikes when they turn thirteen. Grandpa Bomba moves mountains, her older brothers create hurricanes and spark electricity . . . and now it’s the eve of Mibs’s big day. As if waiting weren’t hard enough, the family gets scary news two days before Mibs’s birthday: Poppa has been in a terrible accident. Mibs develops the singular mission to get to the hospital and prove that her new power can save her dad. So she sneaks onto a salesman’s bus . . . only to find the bus heading in the opposite direction. Suddenly Mibs finds herself on an unforgettable odyssey that will force her to make sense of growing up—and of other people, who might also have a few secrets hidden just beneath the skin.

The Customer Service Intervention

Author : Carolyn A. Martin
Publisher : Human Resource Development Press
ISBN 13 : 9780874257434
Total Pages : 176 pages
Book Rating : 4.2/5 (574 download)

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Book Synopsis The Customer Service Intervention by : Carolyn A. Martin

Download or read book The Customer Service Intervention written by Carolyn A. Martin and published by Human Resource Development Press. This book was released on 2003-01-01 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Customer Service Intervention offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff; launch an intervention to keep your staff service savvy; and seize opportunities every day to improve the quality of every customer interaction.

Contact, Care, COMMUNICATE

Author : Stephanie Dollschnieder
Publisher : Xlibris Corporation
ISBN 13 : 1462801129
Total Pages : 111 pages
Book Rating : 4.4/5 (628 download)

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Book Synopsis Contact, Care, COMMUNICATE by : Stephanie Dollschnieder

Download or read book Contact, Care, COMMUNICATE written by Stephanie Dollschnieder and published by Xlibris Corporation. This book was released on 2010-01-04 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service is a quick and easy read. It helps demystify people skills by presenting interaction concepts in a straight-forward manner that most people can employ. The book pages contain real-world approaches to customer service challenges, and actionable steps for creating an outstanding service experience that will help secure customer loyalty, grow customer base and business services. This book is a compilation of the insights and observations gleaned from over 20 years of successful research, training, and consulting work in the field of customer service. Ms. Dollschnieder contends that genuine customer service is really a study and practice in human relations. The guidelines within Contact, Care, COMMUNICATE explore the best ways to optimize the human aspect of service. You’ll be introduced to the critical Business-Service-Trust Cycle; learn effective listening techniques; come to understand the nuances of non-verbal communication; and be provided with seven steps for salvaging customer relationships when an error has been made. For those encounters with seriously angry customers, it also provides Seven Tips for Dealing Effectively with Angry or Difficult Customers. Lastly, the book contains “how to” suggestions for those businesses that want to reap the many benefits of creating an internal culture of service.

Text Savvy

Author : Sarah Daunis
Publisher : Heinemann Educational Books
ISBN 13 :
Total Pages : 148 pages
Book Rating : 4.3/5 (97 download)

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Book Synopsis Text Savvy by : Sarah Daunis

Download or read book Text Savvy written by Sarah Daunis and published by Heinemann Educational Books. This book was released on 2007 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: What strikes me about this wonderful book is that the authors not only tell us what they did in their classrooms, they make sure that we know how to do what they did. At the end of this book, you will know exactly why weekly shared reading works and how to do it in your classroom. -Janet Angelillo Author of Writing About Reading If only upper-elementary teachers had a tool like shared reading that supports the comprehension work their students do in reading workshop and read-aloud-one that helps children transition from teacher-led instruction to independent work. In fact, they do, because with minimal adjustments shared reading can be just as effective in grades 3-6 as it is in the primary grades. Text Savvy shows you how to make it work in your classroom. Text Savvy helps you implement a consistent, manageable, shared reading framework with the sophistication and wider variety of entry points that upper-elementary students need. Sarah Daunis and Maria Cassiani Iams present a five-day shared reading structure-called weekly shared reading-that engages students' foundational reading skills and helps them build on what they've learned. Best of all, weekly shared reading is an ideal approach to studying genres as well as an opportunity for consistently supporting reading skills across the content areas. With weekly shared reading, Text Savvy introduces you to a powerful teaching and learning tool that can change how you approach many aspects of your teaching. Let Daunis and Iams show you how weekly shared reading can: help students integrate five essential reading skills in order to understand a variety of texts in a variety of genres actually make additional time for student assessment by introducing the power and possibilities of "assessing on the run" support classrooms with a wide range of readers, learning styles, and proficiencies offer substantial support to students in test preparation and test taking give learners new entrees into the content of the subject areas and give teachers a smart framework to use throughout the curriculum. Present students smart, structured, and scaffolded opportunities to delve deeply into texts. Read Text Savvy, use weekly shared reading, and reinforce the strategies and skills that you teach in other aspects of your reading curriculum. Then watch as your students improve their use of reading strategies and develop the independence they need to grow as readers.

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

Author : Pete Blackshaw
Publisher : Crown Currency
ISBN 13 : 038552675X
Total Pages : 210 pages
Book Rating : 4.3/5 (855 download)

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Book Synopsis Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 by : Pete Blackshaw

Download or read book Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 written by Pete Blackshaw and published by Crown Currency. This book was released on 2008-07-08 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"—blogs, social networking pages, message boards, product review sites—even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust.Filled with stories based on his experience working with Fortune 500 brands such as Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, Nestlé, Lexus, and Bank of America, Blackshaw offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with today’s consumer.

Web Services and Service-oriented Architectures

Author : Douglas K. Barry
Publisher : Morgan Kaufmann Publishers
ISBN 13 : 9781558609068
Total Pages : 266 pages
Book Rating : 4.6/5 (9 download)

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Book Synopsis Web Services and Service-oriented Architectures by : Douglas K. Barry

Download or read book Web Services and Service-oriented Architectures written by Douglas K. Barry and published by Morgan Kaufmann Publishers. This book was released on 2003 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interesting, timely, and above all, useful, Savvy Guides give IT managers the information they need to effectively manage their technologists, as well as conscientiously inform business decision makers, in the midst of technological revolution.

The Savvy Guide to Motorcycles

Author : Shirley Duglin Kennedy
Publisher : Indy Tech Publishing
ISBN 13 : 9780790613161
Total Pages : 260 pages
Book Rating : 4.6/5 (131 download)

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Book Synopsis The Savvy Guide to Motorcycles by : Shirley Duglin Kennedy

Download or read book The Savvy Guide to Motorcycles written by Shirley Duglin Kennedy and published by Indy Tech Publishing. This book was released on 2005 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a history of motorcycles, how they work, how to become street legal, the best types of motorcycles to buy, and more.

The Savvy Author's Guide to Book Publicity

Author : Lissa Warren
Publisher : Da Capo Press
ISBN 13 : 9780786712755
Total Pages : 251 pages
Book Rating : 4.7/5 (127 download)

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Book Synopsis The Savvy Author's Guide to Book Publicity by : Lissa Warren

Download or read book The Savvy Author's Guide to Book Publicity written by Lissa Warren and published by Da Capo Press. This book was released on 2004 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: A leading publicist for the publishing industry shares her best advice to writers on how to maximize exposure for the work, showing writer's how to become skillful at marketing and self-promotion, while also learning how to network in the right places.