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Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489189219
Total Pages : 0 pages
Book Rating : 4.1/5 (892 download)
Download or read book Customer Service Organization Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489139214
Total Pages : pages
Book Rating : 4.1/5 (392 download)
Download or read book Customer Service Organization Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: in other words, can we track that any Customer Service Organization project is implemented as planned, and is it working? How do we ensure that implementations of Customer Service Organization products are done in a way that ensures safety? How does the organization define, manage, and improve its Customer Service Organization processes? At what point will vulnerability assessments be performed once Customer Service Organization is put into production (e.g., ongoing Risk Management after implementation)? How do you select, collect, align, and integrate Customer Service Organization data and information for tracking daily operations and overall organizational performance, including progress relative to strategic objectives and action plans? This valuable Customer Service Organization self-assessment will make you the accepted Customer Service Organization domain adviser by revealing just what you need to know to be fluent and ready for any Customer Service Organization challenge. How do I reduce the effort in the Customer Service Organization work to be done to get problems solved? How can I ensure that plans of action include every Customer Service Organization task and that every Customer Service Organization outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Service Organization opportunity costs are low? How can I deliver tailored Customer Service Organization advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Service Organization essentials are covered, from every angle: the Customer Service Organization self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Customer Service Organization outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Service Organization practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Service Organization are maximized with professional results. Your purchase includes access details to the Customer Service Organization self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489144713
Total Pages : pages
Book Rating : 4.1/5 (447 download)
Download or read book Customer Service Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the total cost related to deploying Customer Service Management, including any consulting or professional services? Is Customer Service Management linked to key business goals and objectives? Do you monitor the effectiveness of your Customer Service Management activities? What will drive Customer Service Management change? Is the impact that Customer Service Management has shown? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service Management investments work better. This Customer Service Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Management Self-Assessment. Featuring 725 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service Management improvements can be made. In using the questions you will be better able to: - diagnose Customer Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Management Scorecard, you will develop a clear picture of which Customer Service Management areas need attention. Your purchase includes access details to the Customer Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546688488
Total Pages : 114 pages
Book Rating : 4.6/5 (884 download)
Download or read book Customer Service Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05-14 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are your most important goals for the strategic Customer Service Management objectives? Is the Customer Service Management process severely broken such that a re-design is necessary? How does the Customer Service Management manager ensure against scope creep? At what point will vulnerability assessments be performed once Customer Service Management is put into production (e.g., ongoing Risk Management after implementation)? What are the disruptive Customer Service Management technologies that enable our organization to radically change our business processes? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Service Management assessment. Featuring 602 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service Management improvements can be made. In using the questions you will be better able to: - diagnose Customer Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Management Scorecard, you will develop a clear picture of which Customer Service Management areas need attention. Included with your purchase of the book is the Customer Service Management Self-Assessment downloadable resource, containing all 602 questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489143891
Total Pages : pages
Book Rating : 4.1/5 (438 download)
Download or read book Customer Service Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: When was the Customer Service start date? How do companies apply social media to Customer Service? Are we Assessing Customer Service and Risk? What is the average supervisor to Customer Service representative ratio for a fixed route call center? Who will be responsible for documenting the Customer Service requirements in detail? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service investments work better. This Customer Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Self-Assessment. Featuring 914 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Scorecard, you will develop a clear picture of which Customer Service areas need attention. Your purchase includes access details to the Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546503248
Total Pages : 104 pages
Book Rating : 4.5/5 (32 download)
Download or read book Customer Service Complete Self-Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05-05 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the expected benefits of Customer Service to the business? Is there a critical path to deliver Customer Service results? When you use social media to complain about a Customer Service issue, how often do you feel you get an answer or your complaint is resolved by the company? What other areas of the organization might benefit from the Customer Service team's improvements, knowledge, and learning? How do we go about Comparing Customer Service approaches/solutions? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Service assessment. Featuring 552 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Scorecard, you will develop a clear picture of which Customer Service areas need attention. Included with your purchase of the book is the Customer Service Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This provides ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546959878
Total Pages : 114 pages
Book Rating : 4.9/5 (598 download)
Download or read book Customer Service Training Complete Self-Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05-27 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are there Customer service training Models? What potential environmental factors impact the Customer service training effort? What are the success criteria that will indicate that Customer service training objectives have been met and the benefits delivered? What knowledge, skills and characteristics mark a good Customer service training project manager? How will variation in the actual durations of each activity be dealt with to ensure that the expected Customer service training results are met? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer service training assessment. Featuring 606 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer service training improvements can be made. In using the questions you will be better able to: - diagnose Customer service training projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer service training and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer service training Scorecard, you will develop a clear picture of which Customer service training areas need attention. Included with your purchase of the book is the Customer service training Self-Assessment downloadable resource, containing all 606 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655184317
Total Pages : 128 pages
Book Rating : 4.1/5 (843 download)
Download or read book Customer Service Representative Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-04-30 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the rough order estimates on cost savings/opportunities that Customer service representative brings? How is the value delivered by Customer service representative being measured? If substitutes have been appointed, have they been briefed on the Customer service representative goals and received regular communications as to the progress to date? When was the Customer service representative start date? How do we keep improving Customer service representative? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer service representative investments work better. This Customer service representative All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer service representative Self-Assessment. Featuring 704 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer service representative improvements can be made. In using the questions you will be better able to: - diagnose Customer service representative projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer service representative and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer service representative Scorecard, you will develop a clear picture of which Customer service representative areas need attention. Your purchase includes access details to the Customer service representative self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489146083
Total Pages : pages
Book Rating : 4.1/5 (46 download)
Download or read book Customer Service Training Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is it important to have senior management support for a Customer service training project? What are the disruptive Customer service training technologies that enable our organization to radically change our business processes? Is Customer service training currently on schedule according to the plan? Has the Customer service training work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed? What vendors make products that address the Customer service training needs? This easy Customer service training self-assessment will make you the established Customer service training domain standout by revealing just what you need to know to be fluent and ready for any Customer service training challenge. How do I reduce the effort in the Customer service training work to be done to get problems solved? How can I ensure that plans of action include every Customer service training task and that every Customer service training outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer service training opportunity costs are low? How can I deliver tailored Customer service training advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer service training essentials are covered, from every angle: the Customer service training self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Customer service training outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer service training practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer service training are maximized with professional results. Your purchase includes access details to the Customer service training self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655504986
Total Pages : 292 pages
Book Rating : 4.5/5 (49 download)
Download or read book Defining the Customer Service Problem Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-11-25 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Think about the functions involved in your Defining the Customer Service Problem project, what processes flow from these functions? How likely is the current Defining the Customer Service Problem plan to come in on schedule or on budget? How would you define the culture at your organization, how susceptible is it to Defining the Customer Service Problem changes? What are your current levels and trends in key measures or indicators of Defining the Customer Service Problem product and process performance that are important to and directly serve your customers? How do these results compare with the performance of your competitors and other organizations with similar offerings? What are your Defining the Customer Service Problem processes? This valuable Defining the Customer Service Problem self-assessment will make you the principal Defining the Customer Service Problem domain specialist by revealing just what you need to know to be fluent and ready for any Defining the Customer Service Problem challenge. How do I reduce the effort in the Defining the Customer Service Problem work to be done to get problems solved? How can I ensure that plans of action include every Defining the Customer Service Problem task and that every Defining the Customer Service Problem outcome is in place? How will I save time investigating strategic and tactical options and ensuring Defining the Customer Service Problem costs are low? How can I deliver tailored Defining the Customer Service Problem advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Defining the Customer Service Problem essentials are covered, from every angle: the Defining the Customer Service Problem self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Defining the Customer Service Problem outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Defining the Customer Service Problem practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Defining the Customer Service Problem are maximized with professional results. Your purchase includes access details to the Defining the Customer Service Problem self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546416586
Total Pages : 78 pages
Book Rating : 4.4/5 (165 download)
Download or read book Customer Experience Complete Self-assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: Has the direction changed at all during the course of Customer Experience? If so, when did it change and why? Are there any constraints known that bear on the ability to perform Customer Experience work? How is the team addressing them? Does Customer Experience create potential expectations in other areas that need to be recognized and considered? To what extent does management recognize Customer Experience as a tool to increase the results? Will Customer Experience deliverables need to be tested and, if so, by whom? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Experience assessment. Featuring 371 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Experience improvements can be made. In using the questions you will be better able to: - diagnose Customer Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Experience and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Experience Index, you will develop a clear picture of which Customer Experience areas need attention. Included with your purchase of the book is the Customer Experience Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546674603
Total Pages : 112 pages
Book Rating : 4.6/5 (746 download)
Download or read book Customer Management Complete Self-assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05-14 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does Customer Management success mean to the stakeholders? Is multichannel customer management a segmentation strategy or a customer satisfaction strategy? Meeting the Challenge: Are Missed Customer Management opportunities Costing you Money? Are accountability and ownership for Customer Management clearly defined? How do mission and objectives affect the Customer Management processes of our organization? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Management assessment. Featuring 600 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Management improvements can be made. In using the questions you will be better able to: - diagnose Customer Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Management Scorecard, you will develop a clear picture of which Customer Management areas need attention. Included with your purchase of the book is the Customer Management Self-Assessment downloadable resource, containing all 600 questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489143822
Total Pages : pages
Book Rating : 4.1/5 (438 download)
Download or read book Customer Experience Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-05-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Has the direction changed at all during the course of Customer Experience? If so, when did it change and why? Are there any constraints known that bear on the ability to perform Customer Experience work? How is the team addressing them? Does Customer Experience create potential expectations in other areas that need to be recognized and considered? To what extent does management recognize Customer Experience as a tool to increase the results? Will Customer Experience deliverables need to be tested and, if so, by whom? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Experience assessment. Featuring 371 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Experience improvements can be made. In using the questions you will be better able to: - diagnose Customer Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Experience and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Experience Index, you will develop a clear picture of which Customer Experience areas need attention. Included with your purchase of the book is the Customer Experience Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http: //theartofservice.com
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655448105
Total Pages : 284 pages
Book Rating : 4.4/5 (481 download)
Download or read book Solving Customer Service Problems Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-11-11 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you manage and improve your Solving Customer Service Problems work systems to deliver customer value and achieve organizational success and sustainability? What are the compelling business reasons for embarking on Solving Customer Service Problems? What is effective Solving Customer Service Problems? What are the business objectives to be achieved with Solving Customer Service Problems? Who are the people involved in developing and implementing Solving Customer Service Problems? This extraordinary Solving Customer Service Problems self-assessment will make you the established Solving Customer Service Problems domain leader by revealing just what you need to know to be fluent and ready for any Solving Customer Service Problems challenge. How do I reduce the effort in the Solving Customer Service Problems work to be done to get problems solved? How can I ensure that plans of action include every Solving Customer Service Problems task and that every Solving Customer Service Problems outcome is in place? How will I save time investigating strategic and tactical options and ensuring Solving Customer Service Problems costs are low? How can I deliver tailored Solving Customer Service Problems advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Solving Customer Service Problems essentials are covered, from every angle: the Solving Customer Service Problems self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Solving Customer Service Problems outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Solving Customer Service Problems practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Solving Customer Service Problems are maximized with professional results. Your purchase includes access details to the Solving Customer Service Problems self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489199669
Total Pages : 0 pages
Book Rating : 4.1/5 (996 download)
Download or read book Great Customer Experiences Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great Customer Experiences Complete Self-Assessment Guide.
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546961390
Total Pages : 114 pages
Book Rating : 4.9/5 (613 download)
Download or read book Customer Data Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05-27 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: What tools do you use once you have decided on a Customer data management strategy and more importantly how do you choose? Who are the people involved in developing and implementing Customer data management? How can you measure Customer data management in a systematic way? Meeting the Challenge: Are Missed Customer data management opportunities Costing you Money? How can we improve Customer data management? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer data management assessment. Featuring 609 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer data management improvements can be made. In using the questions you will be better able to: - diagnose Customer data management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer data management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer data management Scorecard, you will develop a clear picture of which Customer data management areas need attention. Included with your purchase of the book is the Customer data management Self-Assessment downloadable resource, containing all 609 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546826965
Total Pages : 114 pages
Book Rating : 4.8/5 (269 download)
Download or read book Customer Data Complete Self-assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05-20 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do the Customer Data decisions we make today help people and the planet tomorrow? Which individuals, teams or departments will be involved in Customer Data? Are there any disadvantages to implementing Customer Data? There might be some that are less obvious? How would one define Customer Data leadership? What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Customer Data? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Data assessment. Featuring 616 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Data improvements can be made. In using the questions you will be better able to: - diagnose Customer Data projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Data and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Data Scorecard, you will develop a clear picture of which Customer Data areas need attention. Included with your purchase of the book is the Customer Data Self-Assessment downloadable resource, containing all 616 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
