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Customer Service Associate Survival Notebook
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Book Synopsis Customer Service Associate Survival Notebook by : Wick Book Publishing
Download or read book Customer Service Associate Survival Notebook written by Wick Book Publishing and published by . This book was released on 2019-11-07 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Notebook Diary for Work and Daily Life Included in iths book are what you need for your daily life: Undated weekly planner Lined pages Password Internet Logbook Music Review Music Playlist 12-month Habit Tracker Great for your daily planner, work planner. Perfect to keep track of all your to-do lists, meeting, passions throughout the entire year. Great gift for the holidays to your co-workers, friends, boss, husband, wife, graduate. Details: Premium matte cover design Printed on high quality 60# interior stock Perfectly sized at 6x9" Calendar schedule organizer Personal Time Management Notebook, Office Equipment & Supplies Notebook
Book Synopsis Customer Service Representative Survival Notebook by : Wick Book Publishing
Download or read book Customer Service Representative Survival Notebook written by Wick Book Publishing and published by . This book was released on 2019-11-07 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Notebook Diary for Work and Daily Life Included in iths book are what you need for your daily life: Undated weekly planner Lined pages Password Internet Logbook Music Review Music Playlist 12-month Habit Tracker Great for your daily planner, work planner. Perfect to keep track of all your to-do lists, meeting, passions throughout the entire year. Great gift for the holidays to your co-workers, friends, boss, husband, wife, graduate. Details: Premium matte cover design Printed on high quality 60# interior stock Perfectly sized at 6x9" Calendar schedule organizer Personal Time Management Notebook, Office Equipment & Supplies Notebook
Book Synopsis The Customer Service Survival Kit by : Richard S. Gallagher
Download or read book The Customer Service Survival Kit written by Richard S. Gallagher and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.
Book Synopsis Customer Care Representative Survival Notebook by : Wick Book Publishing
Download or read book Customer Care Representative Survival Notebook written by Wick Book Publishing and published by . This book was released on 2019-11-07 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Notebook Diary for Work and Daily Life Included in iths book are what you need for your daily life: Undated weekly planner Lined pages Password Internet Logbook Music Review Music Playlist 12-month Habit Tracker Great for your daily planner, work planner. Perfect to keep track of all your to-do lists, meeting, passions throughout the entire year. Great gift for the holidays to your co-workers, friends, boss, husband, wife, graduate. Details: Premium matte cover design Printed on high quality 60# interior stock Perfectly sized at 6x9" Calendar schedule organizer Personal Time Management Notebook, Office Equipment & Supplies Notebook
Download or read book Customer Service written by Myles B. Pang and published by . This book was released on 2009-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you keep your pride while being ordered around? How do you serve people and feel like a worthwhile person? How do you keep your integrity when you are forced to be nice to "nasty" people? Customer Service: How to Survive it is a philosophy. It is not "The A-Z" of customer service. It is written from the perspective of the customer service representative from someone who played this role for over 15 years. The goal of this book is to return to you your self respect and your integrity while working in a field where both of those often take a regular beating. With a return of your self-respect you will also experience an increase in respect and empathy for those that you serve resulting in a much happier experience for all.
Book Synopsis Customer Service Agent Survival Notebook by : Wick Book Publishing
Download or read book Customer Service Agent Survival Notebook written by Wick Book Publishing and published by . This book was released on 2019-11-07 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Notebook Diary for Work and Daily Life Included in iths book are what you need for your daily life: Undated weekly planner Lined pages Password Internet Logbook Music Review Music Playlist 12-month Habit Tracker Great for your daily planner, work planner. Perfect to keep track of all your to-do lists, meeting, passions throughout the entire year. Great gift for the holidays to your co-workers, friends, boss, husband, wife, graduate. Details: Premium matte cover design Printed on high quality 60# interior stock Perfectly sized at 6x9" Calendar schedule organizer Personal Time Management Notebook, Office Equipment & Supplies Notebook
Book Synopsis Survival Wisdom & Know How by : The Editors of Stackpole Books
Download or read book Survival Wisdom & Know How written by The Editors of Stackpole Books and published by Black Dog & Leventhal. This book was released on 2012-09-19 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Wisdom is a large-scale practical guide, jam-packed with information on every aspect of outdoor life and adventure. Survival Wisdom & Know-How is the most complete, all-in-one volume on every aspect of outdoor adventure and survival ever, from orienteering to campfire cooking to ice climbing and beyond. Culled from dozens of respected books from Stackpole, the industry's leader in outdoor adventure, this massive collection of wilderness know-how leaves absolutely nothing to chance when it comes to surviving and thriving in the wilderness—and appreciating every minute of it. Topics include Building Outdoor Shelter, Tracking Animals, Winter Camping, Tying Knots, Orienteering, Reading the Weather, Identifying Edible Plants and Berries, Surviving in the Desert, Bird Watching, Fishing and Ice Fishing, Hunting and Trapping, Canoeing, Kayaking, and White Water Rafting, First Aid, Wild Animals, Cookery, and much more. Useful illustrations and photos throughout make it easy to browse and use. With contributions by the experts at the National Outdoor Leadership School (NOLS) as well as the editors of Stackpole's Discover Nature series, Survival Wisdom & Know-How is the definitive, must-have reference for the great outdoors.
Book Synopsis The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business by : Sriram Dasu
Download or read book The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business written by Sriram Dasu and published by McGraw Hill Professional. This book was released on 2013-06-28 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future "I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great book unlocks." -- Kevin Davis, President and CEO, Bristol Farms "[Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services." -- Mary Jo Bitner, PhD, Professor and Executive Director, Center for Services Leadership, W. P. Carey School, Arizona State University "Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations." -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio "This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty." -- Ali V. Kasikci, Regional Managing Director, Orient-Express
Download or read book PC Mag written by and published by . This book was released on 2004-03-16 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: PCMag.com is a leading authority on technology, delivering Labs-based, independent reviews of the latest products and services. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology.
Book Synopsis Wireless Networking Survival Guide by :
Download or read book Wireless Networking Survival Guide written by and published by CNET Networks Inc.. This book was released on 2003-10 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Book Synopsis Essential Client/server Survival Guide by : Robert Orfali
Download or read book Essential Client/server Survival Guide written by Robert Orfali and published by Van Nostrand Reinhold Company. This book was released on 1994 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer Systems Organization -- Computer-Communication Networks.
Download or read book Working Mother written by and published by . This book was released on 2002-10 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: The magazine that helps career moms balance their personal and professional lives.
Download or read book InfoWorld written by and published by . This book was released on 1997-01-27 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
Book Synopsis 50 Activities for Achieving Excellent Customer Service by : Darryl S. Doane
Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Download or read book Computerworld written by and published by . This book was released on 1991-01-28 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Book Synopsis Childhood Cancer Survivors by : Nancy Keene
Download or read book Childhood Cancer Survivors written by Nancy Keene and published by Childhood Cancer Guides. This book was released on 2014-03-01 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than 325,000 children, teens, and adults in the United States are survivors of childhood cancer. The surgery, radiation, chemotherapy, and stem cell transplants used to cure children can affect growing bodies and developing minds. If survivors know of these potential problems, they can take steps to identify, cope with, or treat them early if they do develop. The third edition of Childhood Cancer Survivors charts the territory for survivors by providing state-of-the-art information about: " Medical late effects from treatment " Emotional aspects of surviving cancer " Schedules for follow-up care " Challenges in the heath-care system " Lifestyle choices to maximize health " Discrimination in employment or insurance Woven throughout the text are stories from more than 100 survivors and parents. Authors Keene, Hobbie, and Ruccione are experts in the field of childhood cancer. Keene is the mother of a survivor of childhood leukemia and the author of several books including Childhood Leukemia, Childhood Cancer, Educating the Child with Cancer, and Chemo, Craziness & Comfort. Hobbie is Associate Director of the Cancer Survivorship Program at Children's Hospital of Philadelphia. Ruccione is Co-Director of the HOPE (Hematology-Oncology Psychosocial and Education) Program in the Children's Center for Cancer and Blood Diseases at Children's Hospital Los Angeles.
