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Customer Service And Tech Support A Career Guide
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Book Synopsis Customer Service and Tech Support: A Career Guide by : Regina Marsh
Download or read book Customer Service and Tech Support: A Career Guide written by Regina Marsh and published by Larsen and Keller Education. This book was released on 2023-09-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is concerned with the facilitation of service to customers. Support can be extended to customers at various stages like before, after or during a purchase. It plays a determining role in the way an organization generates revenue. It is therefore vital that customer service be integrated in the approach to systematic improvement. Tech support encompasses the services that are provided to consumers of technological products or services. It usually includes help regarding problems with a product or a support service. Technical support can be extended over e-mail, phone, live support software or website. This book explores all the important aspects of customer service and tech support in the present day scenario. It unfolds the different career trajectories of these profiles and their various responsibilities. This book is a complete source of knowledge on the present status of these important fields.
Book Synopsis A Career in Customer Service and Tech Support by : Jeff Mapua
Download or read book A Career in Customer Service and Tech Support written by Jeff Mapua and published by The Rosen Publishing Group, Inc. This book was released on 2014-12-15 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.
Book Synopsis A Beginner's Guide To Understanding Technical Support by : Jose D. Afable
Download or read book A Beginner's Guide To Understanding Technical Support written by Jose D. Afable and published by iUniverse. This book was released on 2002 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.
Book Synopsis Guide to Customer Service Skills for the Help Desk Professional by : Donna Knapp
Download or read book Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by Turtleback. This book was released on 1999-11-16 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Book Synopsis A Guide to Customer Service Skills for the Help Desk Professional by : Donna Knapp
Download or read book A Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by Course Technology. This book was released on 2004-11 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
Download or read book Career Guide to Industries written by and published by . This book was released on 1994 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Getting an IT Help Desk Job For Dummies by : Tyler Regas
Download or read book Getting an IT Help Desk Job For Dummies written by Tyler Regas and published by John Wiley & Sons. This book was released on 2015-04-15 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!
Book Synopsis The Complete Guide to Customer Support by : Joe Fleischer
Download or read book The Complete Guide to Customer Support written by Joe Fleischer and published by CRC Press. This book was released on 2002-01-04 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Book Synopsis Information Technology (IT) Professionals by : Erik Dafforn
Download or read book Information Technology (IT) Professionals written by Erik Dafforn and published by Rowman & Littlefield. This book was released on 2020-01-15 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to the Information Technology (IT) Professionals field! If you are interested in a career as an Information Technology (IT) professionals you’ve come to the right book. So what exactly do these people do on the job, day in and day out? What kind of skills and educational background do you need to succeed in these fields? How much can you expect to make, and what are the pros and cons of these various fields? Is this even the right career path for you? How do you avoid burnout and deal with stress? This book can help you answer these questions and more. This book, which includes interviews with professionals in the field, covers the following areas of this field that have proven to be stable, lucrative, and growing professions. •Technical Support Staff •Programmers •Web Developers •Systems Analysts •Network Architects •Security Analysts
Book Synopsis Help Desk Technical Support Red-Hot Career Guide; 2668 Real Interview Questions by : Red-Hot Careers
Download or read book Help Desk Technical Support Red-Hot Career Guide; 2668 Real Interview Questions written by Red-Hot Careers and published by Createspace Independent Publishing Platform. This book was released on 2018-03-21 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 of the 2668 sweeping interview questions in this book, revealed: Behavior question: When have you found it necessary to use detailed checklists/Help Desk Technical Support procedures to reduce potential for error on the job? - Career Development question: What is your personal Help Desk Technical Support mission statement? - Values Diversity question: Give a specific Help Desk Technical Support example of how you have helped create an environment where differences are valued, encouraged and supported Land your next Help Desk Technical Support role with ease and use the 2668 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Help Desk Technical Support role with 2668 REAL interview questions; covering 70 interview topics including Resolving Conflict, Time Management Skills, Most Common, Innovation, Decision Making, Setting Goals, Sound Judgment, Responsibility, Client-Facing Skills, and Behavior...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Help Desk Technical Support Job.
Book Synopsis In a Perfect World, a Survival Guide for the Help Desk Technician by : D Russell Steffy
Download or read book In a Perfect World, a Survival Guide for the Help Desk Technician written by D Russell Steffy and published by Createspace Independent Publishing Platform. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: It didn't take long on my first job as a Help Desk Technician to realize why a lot of folks don't want to pursue this career path. This type of work isn't for everyone. Let's face it, nobody wants to constantly deal with unhappy users, and where "bug", "fix" and "workaround" are the three most used terms on a daily basis. But it doesn't have to be that way. Yes it's hard work to change that all-to-common scenario, but the payoffs can be tremendous. My career has spanned across many organizations and over twenty five years where I've had to completely restructure the concept of the Help Desk. In every case, customer satisfaction increased at least several fold, call volume was reduced by as much as seventy percent, and the moral boost virtually immeasurable. All of a sudden, Help Desk Techs were asked for by name, holiday cards were received in the mail, and even unsolicited testimonials were received by executive management complimenting the excellent support and service. Here is my "professional biography", a template for achieving a successful Help Desk and Technical Support environment. An all-inclusive guide for the Help Desk or Technical Support Professional, "In A Perfect World, A Survival Guide for the Help Desk Technician" offers a light-hearted approach to techniques for problem solving, how to handle users of varying skill levels and demeanor, company politics (yours and theirs), and much more. "In A Perfect World" includes tips for broadening time management and organizational skills with emphasis on common sense. The Help Desk is often the first impression a prospective client will experience, and it is imperative all issues be resolved with expedience and professionalism. "In A Perfect World" is a powerful reference tool ideal for Help Desk Technicians on the frontline, Department Managers, on up to Executive Management. "In a Perfect World" is also great for novice and intermediate users offering valuable information suitable for sharpening their computer related skill set.
Book Synopsis The Customer Support Handbook by : Sarah Hatter
Download or read book The Customer Support Handbook written by Sarah Hatter and published by Cosupport. This book was released on 2014-02-04 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice
Book Synopsis A+ Guide to Software by : Jean Andrews
Download or read book A+ Guide to Software written by Jean Andrews and published by Course Technology. This book was released on 2006-12 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Lab Manual for A+ GUIDE TO SOFTWARE: MANAGING, MAINTAINING, AND TROUBLESHOOTING, 4th Edition, is a valuable tool designed to enhance your classroom experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, review questions and more are all included.
Book Synopsis A Guide to Service Desk Concepts by : Donna Knapp
Download or read book A Guide to Service Desk Concepts written by Donna Knapp and published by Cengage Learning. This book was released on 2013-02-21 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating efficiently and examines how today's leading organizations measure service desk success. The author references the very latest ITIL 2011 best practices, leading quality and IT service management frameworks and standards to ensure this edition presents the most recent information regarding the role of outsourcing and certification in the service desk. New case studies and case projects provide on-the-job practice, while updated chapters highlight the evolving role of the service desk to relationship managers and how technology trends, such as cloud computing, virtualization, mobile technology and consumerization, are impacting the service desk. New material also examines the current emphasis on self-help and the effects of self-healing capabilities within newer generation technologies. A GUIDE TO SERVICE DESK CONCEPTS, 4E provides the overview needed for success in computer user support today. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Book Synopsis How to Land a Top-Paying Computer Customer Support Specialists Job by : Steve Clements
Download or read book How to Land a Top-Paying Computer Customer Support Specialists Job written by Steve Clements and published by Tebbo. This book was released on 2012-04-01 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the first time, a book exists that compiles all the information candidates need to apply for their first Computer customer support specialists job, or to apply for a better job. What you'll find especially helpful are the worksheets. It is so much easier to write about a work experience using these outlines. It ensures that the narrative will follow a logical structure and reminds you not to leave out the most important points. With this book, you'll be able to revise your application into a much stronger document, be much better prepared and a step ahead for the next opportunity. The book comes filled with useful cheat sheets. It helps you get your career organized in a tidy, presentable fashion. It also will inspire you to produce some attention-grabbing cover letters that convey your skills persuasively and attractively in your application packets. After studying it, too, you'll be prepared for interviews, or you will be after you conducted the practice sessions where someone sits and asks you potential questions. It makes you think on your feet! This book makes a world of difference in helping you stay away from vague and long-winded answers and you will be finally able to connect with prospective employers, including the one that will actually hire you. This book successfully challenges conventional job search wisdom and doesn't load you with useful but obvious suggestions ('don't forget to wear a nice suit to your interview, ' for example). Instead, it deliberately challenges conventional job search wisdom, and in so doing, offers radical but inspired suggestions for success. Think that 'companies approach hiring with common sense, logic, and good business acumen and consistency?' Think that 'the most qualified candidate gets the job?' Think again! Time and again it is proven that finding a job is a highly subjective business filled with innumerable variables. The triumphant jobseeker is the one who not only recognizes these inconsistencies and but also uses them to his advantage. Not sure how to do this? Don't worry-How to Land a Top-Paying Computer customer support specialists Job guides the way. Highly recommended to any harried Computer customer support specialists jobseeker, whether you want to work for the government or a company. You'll plan on using it again in your efforts to move up in the world for an even better position down the road. This book offers excellent, insightful advice for everyone from entry-level to senior professionals. None of the other such career guides compare with this one. It stands out because it: 1) explains how the people doing the hiring think, so that you can win them over on paper and then in your interview; 2) has an engaging, reader-friendly style; 3) explains every step of the job-hunting process - from little-known ways for finding openings to getting ahead on the job. This book covers everything. Whether you are trying to get your first Computer customer support specialists Job or move up in the system, get this book.
Book Synopsis Technical Support Specialist Red-Hot Career Guide; 2529 Real Interview Questions by : Red-Hot Careers
Download or read book Technical Support Specialist Red-Hot Career Guide; 2529 Real Interview Questions written by Red-Hot Careers and published by Createspace Independent Publishing Platform. This book was released on 2018-05-26 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 of the 2529 sweeping interview questions in this book, revealed: Behavior question: Have you ever had to work with, or for, someone who lied to you in the past? - Culture Fit question: What do you see as your biggest Technical Support Specialist contribution to the world in 30 years? - Adaptability question: How do Technical Support Specialist leaders develop organizations capable of adapting in the volatile, uncertain, complex, and ambiguous environment envisioned by senior Technical Support Specialist leaders? Land your next Technical Support Specialist role with ease and use the 2529 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Technical Support Specialist role with 2529 REAL interview questions; covering 70 interview topics including Selecting and Developing People, Strategic Planning, Planning and Organization, Self Assessment, Getting Started, Culture Fit, Extracurricular, Negotiating, Personal Effectiveness, and Like-ability...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Technical Support Specialist Job.
Download or read book Ways written by Peter Plant and published by Aarhus Universitetsforlag. This book was released on 2007-12-31 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guidance and counseling cover many different professional and research areas, all in relation to helping people finding directions in life, i.e. ways which are meaningful to each individual and fruitful in relation to the wider society. This anthology provides an overview of and an insight into Nordic and in particular Danish guidance and counseling issues. The contributions stretch from career guidance over supervision to philosophical counseling, thus depicting the breadth of the Nordic guidance and counseling field. The authors represent a network of experts within sociology, education, psychology, ethonlogy, informatics and philosophy -. all focused on guidance and counseling.
