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Author : V. Tellis-Nayak
Publisher :
ISBN 13 : 9780970521989
Total Pages : 77 pages
Book Rating : 4.5/5 (219 download)
Download or read book Customer Satisfaction in Long Term Care written by V. Tellis-Nayak and published by . This book was released on 2003-04 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Robert Applebaum, MSW, PhD
Publisher : Springer Publishing Company
ISBN 13 : 0826116892
Total Pages : 153 pages
Book Rating : 4.8/5 (261 download)
Download or read book Assessing Satisfaction in Health and Long Term Care written by Robert Applebaum, MSW, PhD and published by Springer Publishing Company. This book was released on 1999-12-29 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in-home care, nursing homes, and assisted living. This concise book is must reading for practitioners, researchers, and students committed to listening to the voices of their clients and improving the delivery of care.
Author : Suzanne R. Kunkel, PhD
Publisher : Springer Publishing Company
ISBN 13 : 9780826100009
Total Pages : 288 pages
Book Rating : 4.1/5 ( download)
Download or read book Consumer Voice and Choice in Long-Term Care written by Suzanne R. Kunkel, PhD and published by Springer Publishing Company. This book was released on 2006-06-14 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: IMPROVE LONG-TERM CARE WITH NEW CUSTOMER PARTICIPATION METHODS Providing clear guidance on how to apply new customer satisfaction models to the quality of long-term care, this collection reviews how consumers contribute to, and assist in, the management of their own long-term care. The latest issues and ideas are provided for the following aspects of research and management: Development and Planning Strategies Consumer Satisfaction Measurement Models Consumer Satisfaction and Quality Improvement Models Development of Case Management Guidelines From reviewing the important factors and challenges that influence consumer choice to exploring the approaches required to evaluate needs, preferences, and perspectives, this new and valuable resource is a must-have reference for the improvement of long-term care in both the institutional and community settings.
Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309132746
Total Pages : 344 pages
Book Rating : 4.3/5 (91 download)
Download or read book Improving the Quality of Long-Term Care written by Institute of Medicine and published by National Academies Press. This book was released on 2001-02-27 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Among the issues confronting America is long-term care for frail, older persons and others with chronic conditions and functional limitations that limit their ability to care for themselves. Improving the Quality of Long-Term Care takes a comprehensive look at the quality of care and quality of life in long-term care, including nursing homes, home health agencies, residential care facilities, family members and a variety of others. This book describes the current state of long-term care, identifying problem areas and offering recommendations for federal and state policymakers. Who uses long-term care? How have the characteristics of this population changed over time? What paths do people follow in long term care? The committee provides the latest information on these and other key questions. This book explores strengths and limitations of available data and research literature especially for settings other than nursing homes, on methods to measure, oversee, and improve the quality of long-term care. The committee makes recommendations on setting and enforcing standards of care, strengthening the caregiving workforce, reimbursement issues, and expanding the knowledge base to guide organizational and individual caregivers in improving the quality of care.
Author : Valerie Wellin
Publisher : Springer Publishing Company
ISBN 13 : 9780826102102
Total Pages : 288 pages
Book Rating : 4.1/5 (21 download)
Download or read book Consumer Voice and Choice in Long-Term Care written by Valerie Wellin and published by Springer Publishing Company. This book was released on 2006-06-14 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Print+CourseSmart
Author : Jiska Cohen-Mansfield
Publisher :
ISBN 13 :
Total Pages : 354 pages
Book Rating : 4.4/5 (91 download)
Download or read book Satisfaction Surveys in Long-term Care written by Jiska Cohen-Mansfield and published by . This book was released on 2000 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dr. Cohen-Mansfield and her colleagues offer advice on implementing satisfaction surveys in an effort to maintain an institution's fiscal growth and to improve the quality of life for long-term care residents. This volume includes a useful summary of published satisfaction scales, examples of satisfaction surveys, benchmarking norms, and examples of supporting materials, such as cover letters, reports, and more.
Author : William Winston
Publisher : Routledge
ISBN 13 : 1134753578
Total Pages : 208 pages
Book Rating : 4.1/5 (347 download)
Download or read book Consumer Satisfaction in Medical Practice written by William Winston and published by Routledge. This book was released on 2013-08-21 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer Satisfaction in Medical Practice will equip physicians and other decision makers in health care with the necessary tools to meet the growing demand for customers’satisfaction in medical practices. Addressing the deliverance of accurate and affective medical services, this intelligent guide provides you with proven techniques in order to provide competitive prices, convenience, accessibility, and quality outcomes to customers. Consumer Satisfaction in Medical Practice turns the delivery of health care toward the patient. Each recommendation will enable you to provide long-term and cost-effective benefits for customers and your company. Exposing common myths about medical practice, this knowledgeable book offers you a patient’s perspective on the services they need and request to help you offer your customers the appropriate services. From Consumer Satisfaction in Medical Practice, you will be able to give customers the medical services they want with the help of proven methods and suggestions which include: remembering that office budgets, profits for practitioners, and financial strengths of progressive hospitals and physician service organizations exist to help offer better health services to customers creating a consumers’bill of rights that ensures patients that they are receiving the best possible care for their money, that every patient has a right to their own medical information, and that every patient has a right to express grievances sending out newsletters and announcements of staff changes and changes to office hours to improve physician services to patients incorporating consumer satisfaction in employee and physician performance evaluations and setting standards for consumer satisfaction measuring physician staff and employee satisfaction along with that of the patient and payer to improve provider conditions and consumer satisfaction increasing physician satisfaction by recognition through awards and an incentive system Featuring several charts, tables, and suggestion boxes, this guide contains effective steps that you can institute in order to offer excellent care to your customers. Consumer Satisfaction in Medical Practice allows you to expand and improve customer satisfaction for the benefit of your customers and your business.
Author : Douglas Singh
Publisher : Jones & Bartlett Learning
ISBN 13 : 0763774030
Total Pages : 688 pages
Book Rating : 4.7/5 (637 download)
Download or read book Effective Management of Long Term Care Facilities written by Douglas Singh and published by Jones & Bartlett Learning. This book was released on 2010-02-18 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective Management of Long-Term Care Facilities explores the complex operations of the long-term care facility and offers critical skills to current and future nursing home administrators for delivering quality, cost-effective services. The Second Edition has been thoroughly revised and reorganized to offer a more cohesive presentation of the material. New chapters that have been added cover the long-term care industry, long-term care policy, and supportive case studies that incorporate management and patient care issues.
Author : Linda S. Noelker, PhD
Publisher : Springer Publishing Company
ISBN 13 : 0826197140
Total Pages : 291 pages
Book Rating : 4.8/5 (261 download)
Download or read book Linking Quality of Long-Term Care and Quality of Life written by Linda S. Noelker, PhD and published by Springer Publishing Company. This book was released on 2000-11-30 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book grapples with some of the most significant issues in long-term care today--that is, becoming more explicit about what should be meant by terms like 'quality of care' and 'quality of Life.'" --Rosalie A. Kane, DSW, University of Minnesota "A major resource for all concerned about improving the future for the long-term handicapped." --Robert Morris, DSW This volume will strengthen our understanding of the relationship between providing care to the elderly and improving their quality of life. The contributors examine areas where systems can be improved from design to delivery. Specific topics include: enhancement of the self, efforts of regulatory and accrediting bodies to improve care, methods for evaluating quality, and implementing a holistic approach to care, among others. This book remains essential reading for professionals involved in long term care including assisted living and nursing home administrators, gerontologists, geriatricians, geriatric nurses, and social workers.
Author : Steven Chies MHA HSE LNHA FACHCA
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284184331
Total Pages : 585 pages
Book Rating : 4.2/5 (841 download)
Download or read book Pratt's Long-Term Care written by Steven Chies MHA HSE LNHA FACHCA and published by Jones & Bartlett Learning. This book was released on 2020-10-01 with total page 585 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering the full spectrum of long-term care, Pratt’s Long-Term Care: Managing Across the Continuum, Fifth Edition is an ideal introduction to management in this dynamic industry. Concise, yet complete, it begins with a look at recent changes in long-term care and health care reform, before examining the various long -term care providers and their interaction with competition, payment systems, quality, and ethical issues. It moves on to explore managing in the long-term care system looking at administration, leadership, culture change, technology and community relations, and concludes with a look at future trends and managing continuing change. The Fifth Edition is a comprehensive revision reflecting new Federal Requirements of Participation from CMS for skilled nursing facilities and changes the Medicare-fee-for-service payment system (PDPM). It also addresses the Affordable Care Act and its impact on long-term care, as well as the growth of technology in care, and more.
Author : John Pratt
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1284054608
Total Pages : 600 pages
Book Rating : 4.2/5 (84 download)
Download or read book Long-Term Care written by John Pratt and published by Jones & Bartlett Publishers. This book was released on 2015-01-22 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long-Term Care, Fourth Edition is an ideal introduction to management in this industry. Adopted as a reference for the national licensing examination prepared by the National Association of Long-Term Care Administrator Boards, this book covers the full continuum of long-term care.
Author : Jennifer L. Johs-Artisensi
Publisher : Springer Nature
ISBN 13 : 3031046951
Total Pages : 219 pages
Book Rating : 4.0/5 (31 download)
Download or read book Quality of Life and Well-Being for Residents in Long-Term Care Communities written by Jennifer L. Johs-Artisensi and published by Springer Nature. This book was released on 2022-06-06 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores key factors long-term care recipients have identified as impacting their quality of life and offers programmatic and policy recommendations to enhance well-being within long-term care communities. Leadership and staff who work in nursing homes and other residential care communities serve as gatekeepers to resident well-being, often without recognizing how residents’ quality of life is impacted by their decision-making. This book takes a life domain approach to build on research-based studies that document key drivers of care recipients’ quality of life, including relationships, autonomy and respect, activities and meals, environment, and care. Using a framework that enhances understanding of resident quality of life, it outlines practical, programmatic, and policy suggestions for long-term care stakeholders, such as administrators, managers, front-line staff, family members, and policy-makers, whose directives and actions impact the lived experience of long-term care residents. As such, this book serves as a roadmap for leaders and managers of long-term care communities, along with policymakers who regulate health and human services, to best structure care environments to maximize quality of life and well-being for long-term care recipients.
Author : Rebecca Perley
Publisher : John Wiley & Sons
ISBN 13 : 1118654749
Total Pages : 600 pages
Book Rating : 4.1/5 (186 download)
Download or read book Managing the Long-Term Care Facility written by Rebecca Perley and published by John Wiley & Sons. This book was released on 2016-02-02 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical approaches to the operation of long-term care facilities Managing the Long-Term Care Facility provides a comprehensive introduction to the growing field of long-term care. Taking a continuum-of-care approach, the text covers every aspect of long-term care. Readers will develop a robust knowledge of the issues faced by people experiencing physical and or mental changes. Topics covered include the biological and psychosocial implications of ageing, marketing long-term care, facility operations, and information technology for health care, among many others. By integrating all aspects of long-term care, the book is an invaluable resource that will aid students and professionals in preparing for career advancement and licensure exams. The book is also is designed to help students prepare for the National Nursing Home Administrator exam. Pedagogical elements help guide readers through the content, and summaries and discussion questions to drive home lessons learned. Builds expert knowledge of all aspects of long-term care management, including operations, human resources, patient advocacy, and information systems Emphasizes the latest understandings of the long-term care continuum and patient-centered care for diverse populations Delivers practical approaches to providing quality care to individuals and making a positive impact on community wellbeing Prepares readers for and National Nursing Home Administrator's licensure exam Managing the Long-Term Care Facility: Practical Approaches to Providing Quality Care provides real-world guidance for students in healthcare administration, health and human services, gerontology, nursing, business and medical programs, in both domestic and international markets. Nursing home administrators, administrators-in-training and preceptors will find this book an effective training tool in the nursing facility setting.
Author : United States. Congress. Senate. Special Committee on Aging
Publisher :
ISBN 13 :
Total Pages : 436 pages
Book Rating : 4.0/5 ( download)
Download or read book The Many Faces of Long-term Care written by United States. Congress. Senate. Special Committee on Aging and published by . This book was released on 1998 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Delia Marie Franklin
Publisher : Algora Publishing
ISBN 13 : 0875869688
Total Pages : 241 pages
Book Rating : 4.8/5 (758 download)
Download or read book Nursing Homes Explained written by Delia Marie Franklin and published by Algora Publishing. This book was released on 2013 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help readers understand more about gerontological nursing, how the different nursing specialties interact, and the necessity for multidisciplinary team approaches to improve systems in the industry. The book also highlights some of the many individuals who have contributed to reaching for higher care levels in nursing homes. Innovative processes such as the Eden Alternative and the Quality Indicator Survey process are introduced, which will assist people to understand the wide range of ways in which the system can be improved. As the author emphasizes throughout the book, the psychology of "kindness" is essential and needs to be demonstrated by everyone in the gerontological field, from care-providers to families and patients. Emotions can run high as patients and families may be frightened, confused, and concerned about making good decisions, while the care providers are themselves working hard to provide appropriate care while coping with multiple demands. Consideration and humor are, in fact, most important for creating a positive atmosphere for those in nursing homes.
Author : United States. Congress. Senate. Committee on Finance. Subcommittee on Medicare and Long-Term Care
Publisher :
ISBN 13 :
Total Pages : 184 pages
Book Rating : 4.0/5 ( download)
Download or read book Long-term Care Insurance Standards written by United States. Congress. Senate. Committee on Finance. Subcommittee on Medicare and Long-Term Care and published by . This book was released on 1993 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. Senate. Special Committee on Aging. Subcommittee on Long-Term Care
Publisher :
ISBN 13 :
Total Pages : 1624 pages
Book Rating : 4.3/5 (555 download)
Download or read book Trends in Long-term Care written by United States. Congress. Senate. Special Committee on Aging. Subcommittee on Long-Term Care and published by . This book was released on 1970 with total page 1624 pages. Available in PDF, EPUB and Kindle. Book excerpt:
