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Customer Fraud And Business Responses
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Book Synopsis Customer Fraud and Business Responses by : Kelly T. Tian
Download or read book Customer Fraud and Business Responses written by Kelly T. Tian and published by Bloomsbury Publishing USA. This book was released on 2001-12-30 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: From remarkably frank and credible responses to their comprehensive research questionnaire, Tian and Keep provide a unique, wide ranging catalogue of frauds that customers perpetrate on businesses--and what marketers can do to combat it. They were able to receive and analyze more than 250 written descriptions--a 71% response rate!--of the acts that customers committed and the methods they used. Instead of merely a checklist, Tian and Keep obtained their data in the customers' own words, resulting in highly detailed and reliable insights into why customers did what they did. They find that customer fraud has emerged as a form of guerilla warfare against companies, that it is adapted to specific situations, and that underlying customers' motivation is a need to get even. Ethics has little do with it. In fact, some respondents even asserted that they had an obligation to commit fraud: they did it to retaliate against what they perceived as unethical acts that businesses committed against them. The result is a rare documentation of the specifics of fraud, how it threatens not only business but entire economies, and the actions--bold and subtle--that marketers can take in self-protective response. Not only will corporate management, particularly in marketing, get detailed descriptions of their customers' fraud strategies and tactics, but they will also receive insights into where they are vulnerable and why. Tian and Keep show that fraud has become so socially acceptable among middle class customers that they are willing to share their tactics, strategies, and secrets with their friends. With this as their foundation, the authors give practitioners an arsenal of detection and deterrence methods. Equally important, they provide ways to implement them without alienating their other, blameless customers. They also show marketers what they can do to reestablish trust in their marketing exchanges with customers, and improve relationships in ways that will diminish (if not fully eliminate) the incidence of fraud. For management generally as well as marketers in companies of all sizes and type, Tian's and Keep's book is essential, engrossing, and useful reading.
Book Synopsis The Fraud Audit by : Leonard W. Vona
Download or read book The Fraud Audit written by Leonard W. Vona and published by John Wiley & Sons. This book was released on 2011-08-09 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential guidance for creation of an effective fraud audit program in core business systems The Association of Certified Fraud Examiners has reported that U.S. businesses lose up to $4 billion annually due to fraud and abuse. Discover fraud within your business before yours becomes another business fraud statistic. The Fraud Audit provides a proven fraud methodology that allows auditors to discover fraud versus investigating it. Explains how to create a fraud audit program Shows auditors how to locate fraud through the use of data mining Focuses on a proven methodology that has actually detected fraudulent transactions Take a look inside for essential guidance for fraud discovery within specific corporate F&A functions, such as disbursement, procurement, payroll, revenue misstatement, inventory, journal entries, and management override.
Book Synopsis How to Reduce Business Losses from Employee Theft and Customer Fraud by : Madison Books, Incorporated
Download or read book How to Reduce Business Losses from Employee Theft and Customer Fraud written by Madison Books, Incorporated and published by Vestal Press. This book was released on 1978 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Handbook of Research on Customer Equity in Marketing by : V. Kumar
Download or read book Handbook of Research on Customer Equity in Marketing written by V. Kumar and published by Edward Elgar Publishing. This book was released on 2015-01-30 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer equity has emerged as the most important metric to manage firm performance. This Handbook covers a broad range of strategic and tactical issues related to defining, measuring, managing, and implementing the customer equity metric for maximizin
Book Synopsis The Fraud Audit by : Leonard W. Vona
Download or read book The Fraud Audit written by Leonard W. Vona and published by John Wiley & Sons. This book was released on 2011-06-09 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential guidance for creation of an effective fraud audit program in core business systems The Association of Certified Fraud Examiners has reported that U.S. businesses lose up to $4 billion annually due to fraud and abuse. Discover fraud within your business before yours becomes another business fraud statistic. The Fraud Audit provides a proven fraud methodology that allows auditors to discover fraud versus investigating it. Explains how to create a fraud audit program Shows auditors how to locate fraud through the use of data mining Focuses on a proven methodology that has actually detected fraudulent transactions Take a look inside for essential guidance for fraud discovery within specific corporate F&A functions, such as disbursement, procurement, payroll, revenue misstatement, inventory, journal entries, and management override.
Book Synopsis How to Reduce Business Losses from Employee Theft and Customer Fraud by : Madison Books, Incorporated
Download or read book How to Reduce Business Losses from Employee Theft and Customer Fraud written by Madison Books, Incorporated and published by Vestal Press. This book was released on 1985-07 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Civil Service, Post Office, and General Services Publisher : ISBN 13 : Total Pages :214 pages Book Rating :4.F/5 ( download)
Book Synopsis Postal Fraud by : United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Civil Service, Post Office, and General Services
Download or read book Postal Fraud written by United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Civil Service, Post Office, and General Services and published by . This book was released on 1982 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :American Bar Association. House of Delegates Publisher :American Bar Association ISBN 13 :9781590318737 Total Pages :216 pages Book Rating :4.3/5 (187 download)
Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Book Synopsis Fraud Risk Assessment by : Leonard W. Vona
Download or read book Fraud Risk Assessment written by Leonard W. Vona and published by John Wiley & Sons. This book was released on 2012-06-29 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a comprehensive framework for building an effective fraud prevention model, Fraud Risk Assessment: Building a Fraud Audit Program presents a readable overview for developing fraud audit procedures and building controls that successfully minimize fraud. An invaluable reference for auditors, fraud examiners, investigators, CFOs, controllers, corporate attorneys, and accountants, this book helps business leaders respond to the risk of asset misappropriation fraud and uncover fraud in core business systems.
Book Synopsis The Little Black Book of Scams by : Industry Canada
Download or read book The Little Black Book of Scams written by Industry Canada and published by Competition Bureau Canada. This book was released on 2014-03-10 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Canadian edition of The Little Black Book of Scams is a compact and easy to use reference guide filled with information Canadians can use to protect themselves against a variety of common scams. It debunks common myths about scams, provides contact information for reporting a scam to the correct authority, and offers a step-by-step guide for scam victims to reduce their losses and avoid becoming repeat victims. Consumers and businesses can consult The Little Black Book of Scams to avoid falling victim to social media and mobile phone scams, fake charities and lotteries, dating and romance scams, and many other schemes used to defraud Canadians of their money and personal information.
Book Synopsis Handbook of Statistical Analysis and Data Mining Applications by : Robert Nisbet
Download or read book Handbook of Statistical Analysis and Data Mining Applications written by Robert Nisbet and published by Academic Press. This book was released on 2009-05-14 with total page 859 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Statistical Analysis and Data Mining Applications is a comprehensive professional reference book that guides business analysts, scientists, engineers and researchers (both academic and industrial) through all stages of data analysis, model building and implementation. The Handbook helps one discern the technical and business problem, understand the strengths and weaknesses of modern data mining algorithms, and employ the right statistical methods for practical application. Use this book to address massive and complex datasets with novel statistical approaches and be able to objectively evaluate analyses and solutions. It has clear, intuitive explanations of the principles and tools for solving problems using modern analytic techniques, and discusses their application to real problems, in ways accessible and beneficial to practitioners across industries - from science and engineering, to medicine, academia and commerce. This handbook brings together, in a single resource, all the information a beginner will need to understand the tools and issues in data mining to build successful data mining solutions. Written "By Practitioners for Practitioners" Non-technical explanations build understanding without jargon and equations Tutorials in numerous fields of study provide step-by-step instruction on how to use supplied tools to build models Practical advice from successful real-world implementations Includes extensive case studies, examples, MS PowerPoint slides and datasets CD-DVD with valuable fully-working 90-day software included: "Complete Data Miner - QC-Miner - Text Miner" bound with book
Author :United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Government Information and Regulation Publisher : ISBN 13 : Total Pages :48 pages Book Rating :4.:/5 (51 download)
Book Synopsis At-home Business Opportunity Scams by : United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Government Information and Regulation
Download or read book At-home Business Opportunity Scams written by United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Government Information and Regulation and published by . This book was released on 1993 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Business and the Risk of Crime in China by : Roderic G. Broadhurst
Download or read book Business and the Risk of Crime in China written by Roderic G. Broadhurst and published by ANU E Press. This book was released on 2011-12-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book analyses the results of a large scale victimisation survey that was conducted in 2005-06 with businesses in Hong Kong, Shanghai, Shenzhen and Xi’an. It also provides comprehensive background materials on crime and the criminal justice system in China. The survey, which measured common and non-conventional crime such as fraud, IP theft and corruption, is important because few crime victim surveys have been conducted with Chinese populations and it provides an understanding of some dimensions of crime in non-western societies. In addition, China is one of the fastest-growing economies in the world and it attracts a great amount of foreign investment; however, corruption and economic crimes are perceived by some investors as significant obstacles to good business practices. Key policy implications of the survey are discussed.
Book Synopsis The SME Business Guide to Fraud Risk Management by : Robert James Chapman
Download or read book The SME Business Guide to Fraud Risk Management written by Robert James Chapman and published by Routledge. This book was released on 2022-04-27 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: All organisations are affected by fraud, but disproportionately so for SMEs given their size and vulnerability. Some small businesses that have failed to manage business fraud effectively have not only suffered financially but also have not survived. This book provides a guide for SMEs to understand the current sources of business fraud risk and the specific risk response actions that can be taken to limit exposure, through the structured discipline of enterprise risk management. The book provides: A single-source reference: a description of all of the common fraud types SMEs are facing in one location. An overview of enterprise risk management: a tool to tackle fraud (as recommended by the Metropolitan Police Service and many other government-sponsored organisations). Illustrations of fraud events: diagrams/figures (where appropriate) of how frauds are carried out. Case studies: case studies of the fraud types described (to bring the subject to life and illustrate fraud events and their perpetrators) enabling readers to be more knowledgeable about the threats. Sources of support and information: a description of the relationship between the government agencies and departments. What to do: ‘specific actions’ to be implemented as opposed to just recommending the preparation of policies and processes that may just gather dust on a shelf. The book gives SMEs a much better understanding of the risks they face and hence informs any discussion about the services required, what should be addressed first, in what order should remaining requirements be implemented and what will give the best value for money.
Author :United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs Publisher : ISBN 13 : Total Pages :208 pages Book Rating :4.3/5 ( download)
Book Synopsis An Examination of Wells Fargo's Unauthorized Accounts and the Regulatory Response by : United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs
Download or read book An Examination of Wells Fargo's Unauthorized Accounts and the Regulatory Response written by United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs and published by . This book was released on 2017 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Washington Information Directory 2018-2019 by : CQ Press,
Download or read book Washington Information Directory 2018-2019 written by CQ Press, and published by CQ Press. This book was released on 2018-06-29 with total page 1124 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Washington Information Directory is the essential one-stop source for information on U.S. governmental and nongovernmental agencies and organizations. Organized topically, this thoroughly researched guide provides capsule descriptions and contact information that help users quickly and easily find the right person at the right organization. The Washington Information Directory offers three easy ways to find information: by name, by organization, and through detailed subject indexes. It focuses on the Washington metropolitan area—an organization must have an office in Washington to be listed. It also includes dozens of resource boxes on particular topics, organization charts for all federal agencies, and information about the FOIA and privacy legislation. With more than 10,000 listings and coverage of evolving presidential administration, the 2018–2019 Edition features contact information for the following: Congress and federal agencies Nongovernmental organizations Policy groups and political action committees Foundations and institutions Governors and other state officials U.S. ambassadors and foreign diplomats Congressional caucuses
Book Synopsis Business and Commerce Code by : Texas
Download or read book Business and Commerce Code written by Texas and published by . This book was released on 2009 with total page 524 pages. Available in PDF, EPUB and Kindle. Book excerpt:
