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Customer Focused Transit A Synthesis Of Transit Practice
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Book Synopsis Customer-focused Transit by : John F. Potts
Download or read book Customer-focused Transit written by John F. Potts and published by Transportation Research Board. This book was released on 2002 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.
Book Synopsis Customer-focused Transit: a Synthesis of Transit Practice by : National Research Council (U.S.). Transportation Research Board
Download or read book Customer-focused Transit: a Synthesis of Transit Practice written by National Research Council (U.S.). Transportation Research Board and published by . This book was released on 2002 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Implementation and Outcomes of Fare-free Transit Systems by : Joel Volinski
Download or read book Implementation and Outcomes of Fare-free Transit Systems written by Joel Volinski and published by Transportation Research Board. This book was released on 2012 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this synthesis was to document the past and current experiences of public transit agencies that have planned, implemented, and operated fare-free transit systems. The report concentrates on public transit agencies that are either direct recipients or sub-recipients of federal transit grants and provide fare-free service to everyone in their service area on every mode they provide. The report will be of interest to transit managers and staffs, small urban and rural areas, university, and resort communities, as well as stakeholders and policy makers at all levels who would be interested in knowing the social benefits and macro impacts of providing affordable mobility through fare-free public transit. A review of the relevant literature was conducted for this effort. Reports provide statistics on changes in levels of ridership associated with fare-free service. White papers or agency reports identified by the topic panel or discovered through interviews with fare-free transit managers were also reviewed. Through topic panel input, Internet searches, listserv communications, and APTA and TRB sources, the first comprehensive listing of public transit agencies that provide fare-free service in the United States was identified. A selected survey of these identified public transit agencies yielded an 82% response rate (32/39). The report offers a look at policy and administrative issues through survey responses. Five case studies, achieved through interviews, represent the three types of communities that were found to be most likely to adopt a fare-free policy: rural and small urban, university dominated, and resort communities.
Book Synopsis Synthesis of Transit Practice by : Carol L. Schweiger
Download or read book Synthesis of Transit Practice written by Carol L. Schweiger and published by . This book was released on 2006 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Effective Use of Transit Websites by : Bruce Schaller
Download or read book Effective Use of Transit Websites written by Bruce Schaller and published by Transportation Research Board. This book was released on 2002 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores current practices and recent experiences concerning website design, marketing, and administration. This document integrates information from several sources. It is based on data collected from a review of the relevant literature and survey responses from 47 transit agencies, a cross section of the U.S. transit industry. Also, information was collected for this report from surveys and interviews with website managers, analyses of server logs showing website usage, as well as market research results from several agencies.
Book Synopsis Leveraging ITS Data for Transit Market Research by : James G. Strathman
Download or read book Leveraging ITS Data for Transit Market Research written by James G. Strathman and published by Transportation Research Board. This book was released on 2008 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB¿s Transit Cooperative Research Program (TCRP) Report 126: Leveraging ITS Data for Transit Market Research: A Practitioner¿s Guidebook examines intelligent transportation systems (ITS) and Transit ITS technologies currently in use, explores their potential to provide market research data, and presents methods for collecting and analyzing these data. The guidebook also highlights three case studies that illustrate how ITS data have been used to improve market research practices.
Book Synopsis Transit Planning and Research Programs by : Marina Drancsak
Download or read book Transit Planning and Research Programs written by Marina Drancsak and published by . This book was released on 1997 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Innovative Rural Transit Services by : Kenneth I. Hosen
Download or read book Innovative Rural Transit Services written by Kenneth I. Hosen and published by Transportation Research Board. This book was released on 2011 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Integration of Bicycles and Transit by : Michael Baltes
Download or read book Integration of Bicycles and Transit written by Michael Baltes and published by Transportation Research Board. This book was released on 2005 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Transit Cooperative Research Program (TCRP) Synthesis 62: Integration of Bicycles and Transit examines how transit agencies may improve their existing services and assist other communities in developing new bicycle and transit services. Synthesis 62 updates TCRP Synthesis 4: Integration of Bicycles and Transit (1994).
Book Synopsis A Handbook by : Rebecca Elmore-Yalch
Download or read book A Handbook written by Rebecca Elmore-Yalch and published by Transportation Research Board. This book was released on 1998 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.
Author :Transit Cooperative Research Program Publisher :Transportation Research Board ISBN 13 :0309087740 Total Pages :115 pages Book Rating :4.3/5 (9 download)
Book Synopsis Emerging New Paradigms by : Transit Cooperative Research Program
Download or read book Emerging New Paradigms written by Transit Cooperative Research Program and published by Transportation Research Board. This book was released on 2003 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how public transportation organizations have entered an era of fundamental change and examines how they are responding to dramatic new expectations and imperatives that have triggered the emergence of a "new paradigm" throughout business and industry worldwide.
Book Synopsis Communicating with Persons with Disabilities in a Multimodal Transit Environment by : Angela S. Iannuzziello
Download or read book Communicating with Persons with Disabilities in a Multimodal Transit Environment written by Angela S. Iannuzziello and published by . This book was released on 2001 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes current North American transit practice in information and communication technologies, as well as operations, implementation, and human factor issues. Attention is given to information and communication technologies related to planning, customer service, marketing, and training that can improve the travel experience for all persons traveling in a transit environment. The focus is on the communication techniques and technologies for persons with sensory and cognitive disabilities.
Author :Transit Cooperative Research Program Publisher :Transportation Research Board ISBN 13 :0309087767 Total Pages :29 pages Book Rating :4.3/5 (9 download)
Book Synopsis Transit Capacity and Quality of Service Manual by : Transit Cooperative Research Program
Download or read book Transit Capacity and Quality of Service Manual written by Transit Cooperative Research Program and published by Transportation Research Board. This book was released on 2003 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains full text of the manual, Microsoft Excel spreadsheets, and a library of related documents.
Book Synopsis Practices in Assuring Employee Availability by : Joel Volinski
Download or read book Practices in Assuring Employee Availability written by Joel Volinski and published by Transportation Research Board. This book was released on 1999 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents state of the practice information about the various actions transit agencies (and other employers) have taken to help ensure the availability of quality employees in an increasingly competitive employment environment. It focuses on the practices and policies transit agencies have put in place to help minimize absenteeism at their agencies, from which other agencies may find useful applications.
Book Synopsis Practices to Protect Bus Operators from Passenger Assault by : Yuko J. Nakanishi
Download or read book Practices to Protect Bus Operators from Passenger Assault written by Yuko J. Nakanishi and published by Transportation Research Board. This book was released on 2011 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ch. 1. Introduction. Background. Project objectives. Technical approach to project. Report organization -- ch. 2. Literature summary. Transit security. Workplace violence. Bus operator training and selection. Video surveillance. Self-defense. Bus operator perspective. International studies -- ch. 3. Survey results. Characteristics of survey respondents. Security provider. Fare and rules enforcement. Standard operating procedures. Definition of "assault". Assault characteristics. Training. Employee assistance. Data collection and reporting. Methods to address operator assaults. Bus operator selection methods. Impact of violence against operators. Effective measures -- ch. 4. Operator protection measures : technology and information management. Barriers. Information management and crime analysis. Video surveillance. Audio surveillance. Automatic vehicle location system. Transit operations decision support system. Emergency communications. DNA kits.
Book Synopsis Use of Rear-facing Position for Common Wheelchairs on Transit Buses by : Uwe Rutenberg
Download or read book Use of Rear-facing Position for Common Wheelchairs on Transit Buses written by Uwe Rutenberg and published by Transportation Research Board. This book was released on 2003 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: This synthesis will be of interest to transit agency staff and those who work with them in dealing with common wheelchair securement on transit buses. It offers information on existing programs in many countries and documents transit agency experiences for the benefit of others considering similar deployments, in particular with respect to the Americans with Disability Act (ADA) and to its use in U.S. Bus Rapid Transit (BRT) systems. The report describes the state of the practice with respect to the use of rearfacing position for accommodating common wheelchairs (as defined by the ADA) on large transit buses (more than 30,000 lb) and identifies pertinent issues related to its transferability to the U.S. context.
Book Synopsis Training for On-board Bus Electronics by : John J. Schiavone
Download or read book Training for On-board Bus Electronics written by John J. Schiavone and published by Transportation Research Board. This book was released on 2002 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose is to document training practices at a sampling of transit agencies concerning the application and repair of advanced on-board electronics so that key personnel have the knowledge needed to make informed decisions. The objectives of the synthesis were to examine the level of E/E training being provided by transit agencies to highlight innovative and effective training approaches and, based on findings from the conclusions, to provide agencies with the opportunity to improve their training programs. Because maintenance is an area that is often overlooked, this synthesis gives it the greatest focus.
