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Crm Systems In Industrial Companies
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Book Synopsis CRM Systems in Industrial Companies by : A. Perna
Download or read book CRM Systems in Industrial Companies written by A. Perna and published by Springer. This book was released on 2014-03-30 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: CRM Systems in Industrial Companies contributes new knowledge on Customer Relationship Management (CRM) in the field of industrial marketing. Based on an in-depth case study, this book highlights the complexity and challenges in the development, implementation and use of CRM, revealing how truly challenging it is to extract value from CRM systems.
Download or read book Industrial Marketing written by Mukerjee and published by Excel Books India. This book was released on 2009 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Sustainable Management of Manufacturing Systems in Industry 4.0 by : Lucia Knapcikova
Download or read book Sustainable Management of Manufacturing Systems in Industry 4.0 written by Lucia Knapcikova and published by Springer Nature. This book was released on 2022-02-01 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive exchange of information on current developments in the field of sustainable management of manufacturing systems and Industry 4.0. The authors’ ambition is to establish channels of communication and disseminate knowledge among professionals working in smart manufacturing and related institutions. The book brings together world-leading academics and practitioners from the fields of engineering, infrastructure planning, manufacturing management, and economics. The unique combination of fields and disciplines focused on Industry 4.0 provides presents opportunities to create a bridge between science and practice.
Book Synopsis Managing Industrial Services by : Thomas Friedli
Download or read book Managing Industrial Services written by Thomas Friedli and published by Springer Nature. This book was released on 2021-06-23 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Download or read book Computerworld written by and published by . This book was released on 2003-12-15 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Book Synopsis Challenges in Information Technology Management by : Man-Chung Chan
Download or read book Challenges in Information Technology Management written by Man-Chung Chan and published by World Scientific. This book was released on 2008 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains some research papers from the International Conference on Information Technology and Management organized by the Hong Kong Polytechnic University, in conjunction with the Institute of Systems Management (ISM). It comprises 30 selected and refereed papers in the development of enabling technologies, electronic commerce and knowledge management, and IT systems and applications. These papers feature the results of the latest research in the areas of information systems, enabling technologies, and business management, as well as potential applications in industries including education, finance, logistics, medical tourism, and IT services.
Book Synopsis The Morgan Stanley and d&a European Technology Atlas 2005 by :
Download or read book The Morgan Stanley and d&a European Technology Atlas 2005 written by and published by d&a hi-tech information Ltd.. This book was released on with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Proceedings of 2013 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2013) by : Ershi Qi
Download or read book Proceedings of 2013 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2013) written by Ershi Qi and published by Springer Science & Business Media. This book was released on 2014-01-16 with total page 1082 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of the 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI 2013) is to bring together researchers, engineers and practitioners interested in the application of informatics to usher in new advances in the industrial engineering and management fields.
Book Synopsis Business Transformation and Sustainability through Cloud System Implementation by : Soliman, Fawzy
Download or read book Business Transformation and Sustainability through Cloud System Implementation written by Soliman, Fawzy and published by IGI Global. This book was released on 2014-09-30 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sustaining a competitive edge in todays business world requires innovative approaches to product, service, and management systems design and performance. Advances in computing technologies have presented managers with additional challenges as well as further opportunities to enhance their business models. Business Transformation and Sustainability through Cloud System Implementation presents novel computing technologies designed for use in business and corporate environments, enabling managers and associates to make the most of the technologies at their disposal. This premier reference work seeks to alert firm management professionals and researchers to the potential risks and benefits associated with emerging technologies and guide firms on the proper selection, maintenance, and use of Web-based computing systems.
Book Synopsis Customer Relationship Management by : Roger J. Baran
Download or read book Customer Relationship Management written by Roger J. Baran and published by Taylor & Francis. This book was released on 2016-12-08 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.
Book Synopsis An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry by : Alireza Faed
Download or read book An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry written by Alireza Faed and published by Springer Science & Business Media. This book was released on 2013-06-12 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.
Book Synopsis The Industrial Dynamics of the New Digital Economy by : Jens Frøslev Christensen
Download or read book The Industrial Dynamics of the New Digital Economy written by Jens Frøslev Christensen and published by Edward Elgar Publishing. This book was released on 2003-01-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: '. . . this is a stimulating collection that advances thinking on the post-bust digital economy in a measured and scholarly approach. . . The book should be read by those interested in ICT industry dynamics and how a remarkable historical snapshot is starting to be understood.' - Jonathan Sapsed, Technovation 'I commend this book, in the spirit of Keith Pavitt, to all those who wish to understand, to appreciate and to criticize the "New Economy" which now engulfs all our lives.' - From the foreword by Christopher Freeman, Science and Technology Policy Research (SPRU), University of Sussex, UK and Maastricht University, The Netherlands This book investigates the implications of digital technologies on the industrial and business dynamics of modern economies. In-depth studies analyse how deep-rooted work practices of the Old Economy have been dramatically challenged when confronted with the entrepreneurial wave of the New Economy.
Book Synopsis Customer Relationship Management in the Financial Industry by : Federico Rajola
Download or read book Customer Relationship Management in the Financial Industry written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2014-07-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .
Book Synopsis Efficient Decision Support Systems by : Chiang Jao
Download or read book Efficient Decision Support Systems written by Chiang Jao and published by BoD – Books on Demand. This book was released on 2011-09-06 with total page 494 pages. Available in PDF, EPUB and Kindle. Book excerpt: This series is directed to diverse managerial professionals who are leading the transformation of individual domains by using expert information and domain knowledge to drive decision support systems (DSSs). The series offers a broad range of subjects addressed in specific areas such as health care, business management, banking, agriculture, environmental improvement, natural resource and spatial management, aviation administration, and hybrid applications of information technology aimed to interdisciplinary issues. This book series is composed of three volumes: Volume 1 consists of general concepts and methodology of DSSs; Volume 2 consists of applications of DSSs in the biomedical domain; Volume 3 consists of hybrid applications of DSSs in multidisciplinary domains. The book is shaped decision support strategies in the new infrastructure that assists the readers in full use of the creative technology to manipulate input data and to transform information into useful decisions for decision makers.
Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :146669467X Total Pages :2418 pages Book Rating :4.4/5 (666 download)
Book Synopsis Web-Based Services: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources
Download or read book Web-Based Services: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2015-11-09 with total page 2418 pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent explosion of digital media, online networking, and e-commerce has generated great new opportunities for those Internet-savvy individuals who see potential in new technologies and can turn those possibilities into reality. It is vital for such forward-thinking innovators to stay abreast of all the latest technologies. Web-Based Services: Concepts, Methodologies, Tools, and Applications provides readers with comprehensive coverage of some of the latest tools and technologies in the digital industry. The chapters in this multi-volume book describe a diverse range of applications and methodologies made possible in a world connected by the global network, providing researchers, computer scientists, web developers, and digital experts with the latest knowledge and developments in Internet technologies.
Book Synopsis Customer Relationship Management Strategies in the Digital Era by : Nas?r, Süphan
Download or read book Customer Relationship Management Strategies in the Digital Era written by Nas?r, Süphan and published by IGI Global. This book was released on 2015-03-31 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s global economy, social media and technological advances have changed the way businesses interact with their clientele. With new forms of communication and IT practices, companies seek innovative practices for maintaining their consumer loyalty. Customer Relationship Management Strategies in the Digital Era blends the literature from the fields of marketing and information technology in an effort to examine the effect that technological advances have on the interaction between companies and their customers Through chapters and case studies, this publication discusses the importance of achieving competitive advantage through implementing relationship marketing practices and becoming consumer-centric. This publication is an essential reference source for researchers, professionals, managers, and upper level students interested in understanding customer loyalty in a technology-focused society.
Download or read book CRM written by Roger Joseph Baran and published by Routledge. This book was released on 2013 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces students to CRM (customer relationship management), a strategic methodology that's being embraced in increasing numbers by organizations looking to gain a competitive advantage. With in-depth coverage of business and consumer markets in various vertical markets, the impact of new technology and more, it helps readers understand how an enhanced customer relationship environment can differentiate an organization in a highly competitive marketplace. Featuring the latest developments in the discipline, a cohesive approach, and pedagogical materials (including chapter exercises that connect theory with action), it is the one-stop-source for a comprehensive CRM course.
