Crisis Communication Case Studies On Covid 19

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Crisis Communication Case Studies on COVID-19

Author : Mildred F. Perreault
Publisher :
ISBN 13 : 9781433192241
Total Pages : 0 pages
Book Rating : 4.1/5 (922 download)

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Book Synopsis Crisis Communication Case Studies on COVID-19 by : Mildred F. Perreault

Download or read book Crisis Communication Case Studies on COVID-19 written by Mildred F. Perreault and published by . This book was released on 2024 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This edited volume employs a case study approach that is accessible to upper-level undergraduates and graduate students, while also useful for scholars' teaching and research. The contributed chapters are written by a diverse group of scholars and experts in a wide-array of communication contexts-from public relations and advertising to health, organizational, and political communication, and beyond- focused on the many ways professionals and laypersons employed crisis communication during the first two years of the COVID-19 pandemic. This text is valuable in that it includes perspectives on crisis communication in the initial onset, crisis mitigation and long-term recovery stages of the crisis communication cycle. Examining a crisis in the mitigation and long-term recovery stages provides a lens into the process of crisis messaging and sensemaking. With this in mind, these case studies provide context not only for how professionals and laypersons handled COVID-19, but also how to approach other long-term, or prolonged, crises in the future"--

Pandemic Communication and Resilience

Author : David M. Berube
Publisher : Springer Nature
ISBN 13 : 3030773442
Total Pages : 398 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Pandemic Communication and Resilience by : David M. Berube

Download or read book Pandemic Communication and Resilience written by David M. Berube and published by Springer Nature. This book was released on 2021-08-07 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines how we design and deliver health communication messages relating to outbreaks, epidemics, and pandemics. We have experienced major changes to how the public receives and searches for information about health crises over the last twelve decades with the ongoing shift from text/broadcast-based to digital messaging and social media. Both health theories and practices are examined as it applies to testing, tracking, hoarding, therapeutics, and vaccines with case studies. Challenges to communicate about health to diverse audiences (including the science illiterate) and across (both Western and developing economies) have been complicated by politics, norms and mores, personal heuristics, and biases, such as mortality salience, news avoidance, and quarantine fatigue. Issues of economic development and land use, trade and transportation, and even climate change have increased the exposure of human populations to infectious diseases making risk and resilience more pressing. The book has been designed to support health communicators and public health management professionals, students, and interested stakeholders and university libraries.

Risk and Crisis Communication During the COVID-19 Pandemic

Author : Martin N. Ndlela
Publisher : Taylor & Francis
ISBN 13 : 1000986314
Total Pages : 196 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis Risk and Crisis Communication During the COVID-19 Pandemic by : Martin N. Ndlela

Download or read book Risk and Crisis Communication During the COVID-19 Pandemic written by Martin N. Ndlela and published by Taylor & Francis. This book was released on 2023-10-13 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the challenges of communicating risk and crisis messages during the COVID-19 pandemic to provide recommendations for managing future global health crises. Given that outbreaks, epidemics, and pandemics are global crises that require global solutions, the book suggests that the world community needs to build resilient crisis management institutions and message management systems. Through international case studies, in-depth interviews, textual, content, narrative and document analysis, the book provides comprehensive accounts of how normative risk communication strategies were invoked, applied, disrupted, questioned, and changed during the COVID- 19 pandemic. It explores themes including crisis preparedness, outbreak communication, lockdown messages, communication uncertainty, risk message strategies and the challenges of information disorders to show that trust in supranational and national institutions is crucial for the effective management of future global public health crises. A thorough assessment of the multiple challenges faced by public health authorities and audiences during the COVID-19 pandemic, this book will be of interest to researchers, practitioners, and students in the field of Risk, Crisis and Health Communication and Public Health and Disaster Management.

Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era

Author : Al-Aali, Ebtihaj
Publisher : IGI Global
ISBN 13 : 1799869504
Total Pages : 374 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era by : Al-Aali, Ebtihaj

Download or read book Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era written by Al-Aali, Ebtihaj and published by IGI Global. This book was released on 2021-04-02 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The COVID-19 pandemic is the largest global health crisis that we have faced since World War II. The greatest challenge for organizations was to establish a clear vision for a quick change that needs to be shared with employees in a way that is both understandable and inspiring. The year 2020 is a time of global change where leaders need to fulfill the change management role with decisions made efficiently and sustainably. To understand the impact of the pandemic on organizations, researchers will need to trace leadership development and change management in the Post-COVID-19 Era. These studies will help to present the different types of leadership roles, policies, and strategies for business transformation in the time of crisis. Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era highlights the global perspectives of COVID-19’s impact on change management and leadership and presents the lessons learned and opportunities afforded to promote new strategies and develop better practices within the field. The chapters report on case studies and real-life challenges faced by organizations in countries across the globe. This book covers important topics such as business sustainability, newfound challenges in the workplace, adaptive performance, success factors within organizations, corporate governance, and more. This is a valuable reference work for managers, executives, practitioners, researchers, students, academicians, stakeholders, business leaders, and anyone interested in leadership styles and the management of change during and after the COVID-19 pandemic.

Crisis Communication During the COVID-19 Pandemic

Author : Delia Pop-Flanja
Publisher :
ISBN 13 : 9786063711497
Total Pages : 139 pages
Book Rating : 4.7/5 (114 download)

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Book Synopsis Crisis Communication During the COVID-19 Pandemic by : Delia Pop-Flanja

Download or read book Crisis Communication During the COVID-19 Pandemic written by Delia Pop-Flanja and published by . This book was released on 2021 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Political Communication and COVID-19

Author : Darren Lilleker
Publisher : Routledge
ISBN 13 : 1000371689
Total Pages : 373 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Political Communication and COVID-19 by : Darren Lilleker

Download or read book Political Communication and COVID-19 written by Darren Lilleker and published by Routledge. This book was released on 2021-03-18 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited collection compares and analyses the most prominent political communicative responses to the outbreak and global spread of the COVID-19 strain of coronavirus within 27 nations across five continents and two supranational organisations: the EU and the WHO. The book encompasses the various governments’ communication of the crisis, the role played by opposition and the vibrancy of the information environment within each nation. The chapters analyse the communication drawing on theoretical perspectives drawn from the fields of crisis communication, political communication and political psychology. In doing so the book develops a framework to assess the extent to which state communication followed the key indicators of effective communication encapsulated in the principles of: being first; being right; being credible; expressing empathy; promoting action; and showing respect. The book also examines how communication circulated within the mass and social media environments and what impact differences in spokespersons, messages and the broader context has on the success of implementing measures likely to reduce the spread of the virus. Cumulatively, the authors develop a global analysis of the responses and how these are shaped by their specific contexts and by the flow of information, while offering lessons for future political crisis communication. This book will be of great interest to students and researchers of politics, communication and public relations, specifically on courses and modules relating to current affairs, crisis communication and strategic communication, as well as practitioners working in the field of health crisis communication. The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Thanks to the support of libraries working with Knowledge Unlatched www.knowledgeunlatched.org

Pandemic, Governance and Communication

Author : Dipankar Sinha
Publisher : Taylor & Francis
ISBN 13 : 1000511065
Total Pages : 221 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Pandemic, Governance and Communication by : Dipankar Sinha

Download or read book Pandemic, Governance and Communication written by Dipankar Sinha and published by Taylor & Francis. This book was released on 2021-12-21 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on what is arguably the most devastating phenomenon in the history of modern civilization, the COVID-19 pandemic. It shows how, on the one hand, the pandemic has exposed governments the world over to deal with a major health crisis; and, on the other, efforts by the ruling forces to enforce surveillance on people and disciplining them by maneuvering cutting-edge digital technology in the name of security and safety. Second, it explores how the mainstream versions of crisis communication and risk communication face huge challenges during a pandemic. Finally, it analyses how the pandemic propels an extraordinary expansion of infodemic — rapid spread of excessive quantities of misinformation and disinformation of the fake and false variety — and how social media in particular becomes its main tool in causing subversion of the prevalent information order. Engaging, comprehensive and accessible, this book will be of immense importance to scholars and researchers of politics, especially governance and political communication, communication studies, and public health management. It will be vital for public policy professionals, experts in thinktanks, career bureaucrats, and non-governmental organizations.

Crowdsourcing during COVID-19

Author : Carmen Bueno Muñoz
Publisher : Routledge
ISBN 13 : 1000589633
Total Pages : 89 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Crowdsourcing during COVID-19 by : Carmen Bueno Muñoz

Download or read book Crowdsourcing during COVID-19 written by Carmen Bueno Muñoz and published by Routledge. This book was released on 2022-02-27 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crowdsourcing is a means by which public interest is sought and leveraged to achieve specific goals, and this fascinating study highlights how the model has been used to challenge the effects of the COVID-19 pandemic. The book investigates what factors have encouraged the use of crowdsourcing during the pandemic, as well as those issues which have restricted its use. It is illustrated with four detailed case studies, covering the fields of education and health, demonstrating how crowdsourcing as a means of crisis management has, ultimately, been used to influence and develop public policy. A timely analysis of this emerging concept, the book will appeal to researchers and practitioners across health and social care, public policy and management, and the voluntary sector more generally.

Communicating Science in Times of Crisis

Author : H. Dan O'Hair
Publisher : John Wiley & Sons
ISBN 13 : 1119751772
Total Pages : 452 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Communicating Science in Times of Crisis by : H. Dan O'Hair

Download or read book Communicating Science in Times of Crisis written by H. Dan O'Hair and published by John Wiley & Sons. This book was released on 2021-05-11 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn more about how people communicate during crises with this insightful collection of resources In Communicating Science in Times of Crisis: COVID-19 Pandemic, distinguished academics and editors H. Dan O’Hair and Mary John O’Hair have delivered an insightful collection of resources designed to shed light on the implications of attempting to communicate science to the public in times of crisis. Using the recent and ongoing coronavirus outbreak as a case study, the authors explain how to balance scientific findings with social and cultural issues, the ability of media to facilitate science and mitigate the impact of adverse events, and the ethical repercussions of communication during unpredictable, ongoing events. The first volume in a set of two, Communicating Science in Times of Crisis: COVID-19 Pandemic isolates a particular issue or concern in each chapter and exposes the difficult choices and processes facing communicators in times of crisis or upheaval. The book connects scientific issues with public policy and creates a coherent fabric across several communication studies and disciplines. The subjects addressed include: A detailed background discussion of historical medical crises and how they were handled by the scientific and political communities of the time Cognitive and emotional responses to communications during a crisis Social media communication during a crisis, and the use of social media by authority figures during crises Communications about health care-related subjects Data strategies undertaken by people in authority during the coronavirus crisis Perfect for communication scholars and researchers who focus on media and communication, Communicating Science in Times of Crisis: COVID-19 Pandemic also has a place on the bookshelves of those who specialize in particular aspects of the contexts raised in each of the chapters: social media communication, public policy, and health care.

Science Communication in Times of Crisis

Author : Pascal Hohaus
Publisher : John Benjamins Publishing Company
ISBN 13 : 9027257477
Total Pages : 230 pages
Book Rating : 4.0/5 (272 download)

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Book Synopsis Science Communication in Times of Crisis by : Pascal Hohaus

Download or read book Science Communication in Times of Crisis written by Pascal Hohaus and published by John Benjamins Publishing Company. This book was released on 2022-08-10 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume addresses demands on external and internal science communication in times of crisis. The contributions discuss present crises such as COVID-19 (e.g. vaccination campaigns or political reactions towards the pandemic in the context of science scepticism), and climate change (e.g. plausibility judgements or the role of scientists). They also relate their approaches to past crises, e.g. 9/11 or the Galileo affair. This volume is unique in that it is interdisciplinary from a theoretical and methodological perspective. In that respect, the authors apply concepts from corpus linguistics, discourse analysis, rhetoric, news values analysis, pragmatics and terminology research to various types of data, such as newspaper headlines, Tweets, open letters, corpora or glossaries. The case studies are situated within different cultural contexts, with various languages being examined, i.e. Polish, Arabic, English, French, German, and Spanish. Elevating our understanding of the interface of science communication and crisis communication, this collection of articles proves valuable to scholars and students from linguistics, communication science, political science, sociology and philosophy of science.

Crisis Communications

Author : Kathleen Fearn-Banks
Publisher : Routledge
ISBN 13 : 1317410408
Total Pages : 413 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Crisis Communications by : Kathleen Fearn-Banks

Download or read book Crisis Communications written by Kathleen Fearn-Banks and published by Routledge. This book was released on 2016-08-05 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include "Police Departments and Community Trust," "The Oso Mudslide in Washington," "School Shootings: Communications To and For Children," and two additional international case studies - "Ebola Strikes Liberia: Firestone Strikes Ebola" and "Nut Rage and Korean Airlines." Previous case studies no longer in this edition can be found on the book’s companion website, which also includes the Instructor’s Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com/cw/fearn-banks. Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

Case Studies in Crisis Communication

Author : Amiso M. George
Publisher : Routledge
ISBN 13 : 1136593721
Total Pages : 687 pages
Book Rating : 4.1/5 (365 download)

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Book Synopsis Case Studies in Crisis Communication by : Amiso M. George

Download or read book Case Studies in Crisis Communication written by Amiso M. George and published by Routledge. This book was released on 1997-08-13 with total page 687 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world regions. The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine socio-cultural issues associated with responding to a variety of crises.

Political Communication and COVID-19

Author : Roberto Mora Rodríguez
Publisher : Routledge
ISBN 13 : 9781003120254
Total Pages : 350 pages
Book Rating : 4.1/5 (22 download)

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Book Synopsis Political Communication and COVID-19 by : Roberto Mora Rodríguez

Download or read book Political Communication and COVID-19 written by Roberto Mora Rodríguez and published by Routledge. This book was released on 2021 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This edited collection compares and analyses the most prominent political communicative responses to the outbreak and global spread of the COVID-19 strain of coronavirus within 27 nations across five continents and two supranational organisations: the EU and the WHO. The book encompasses the various governments' communication of the crisis, the role played by opposition and the vibrancy of the information environment within each nation. The chapters analyse the communication drawing on theoretical perspectives drawn from the fields of crisis communication, political communication and political psychology. In doing so the book develops a framework to assess the extent to which state communication followed the key indicators of effective communication encapsulated in the principles of: being first; being right; being credible; expressing empathy; promoting action; and showing respect. The book also examines how communication circulated within the mass and social media environments and what impact differences in spokespersons, messages and the broader context has on the success of implementing measures likely to reduce the spread of the virus. Cumulatively, the authors develop a global analysis of the responses and how these are shaped by their specific contexts and by the flow of information, while offering lessons for future political crisis communication. This book will be of great interest to students and researchers of politics, communication and public relations, specifically on courses and modules relating to current affairs, crisis communication and strategic communication, as well as practitioners working in the field of health crisis communication"--

Crisis Communication

Author : Kjell Brataas
Publisher : Routledge
ISBN 13 : 1315351285
Total Pages : 210 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis Crisis Communication by : Kjell Brataas

Download or read book Crisis Communication written by Kjell Brataas and published by Routledge. This book was released on 2018-01-29 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe. The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources. With a focus on critical communication elements and lessons learned, Brataas offers valuable advice - based on personal experience with natural disasters, accidents and terror attacks - on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events. This book will be invaluable to those working in public relations and communications, as well as to those working with human resources and general management.

Mass Communications and the Influence of Information During Times of Crises

Author : Al-Suqri, Mohammed Nasser
Publisher : IGI Global
ISBN 13 : 1799875059
Total Pages : 307 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Mass Communications and the Influence of Information During Times of Crises by : Al-Suqri, Mohammed Nasser

Download or read book Mass Communications and the Influence of Information During Times of Crises written by Al-Suqri, Mohammed Nasser and published by IGI Global. This book was released on 2021-12-17 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although global pandemics are not a new phenomenon, the COVID-19 pandemic has taken place in a very different information environment than any pandemic before it. In today’s world, information plays a critical role in all areas of life with much of this information being delivered over the internet and social media. People have access to unprecedented amounts of information from both official and unofficial sources. While these channels are beneficial for enabling authorities to obtain information necessary to manage the pandemic, there is also a higher risk of misinformation spread. Mass Communications and the Influence of Information During Times of Crises provides a comprehensive overview of research conducted into the role of information and the media during times of international crises, particularly examining the COVID-19 pandemic. This text provides a better understanding of how to use the media as a tool for managing pandemics in the event of future global health crises. Covering topics such as crisis communication, data acquisition, and social media usage, this book is a dynamic resource for government policymakers, public health authorities, information and communications specialists, researchers, graduate and post-graduate students, professors, and academicians in a wide range of both public health and information-related disciplines.

Communicating in Extreme Crises

Author : Elina R. Tachkova
Publisher : Routledge
ISBN 13 : 1000553523
Total Pages : 176 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Communicating in Extreme Crises by : Elina R. Tachkova

Download or read book Communicating in Extreme Crises written by Elina R. Tachkova and published by Routledge. This book was released on 2022-03-16 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreover, much of the traditional advice and crisis key performance indicators (KPIs) no longer apply. Validated through research, the book establishes the nature of extreme crises, the optimal crisis response for such crises, and the KPIs (outcomes) crisis managers need to measure for extreme crises. It serves as a guide for how to communicate effectively during extreme crises and provides advice based upon experimental research that validates the effectiveness of the crisis communication interventions. Readers do not require prior knowledge about crisis communication and crisis management as the book contains summaries of crisis communication and management before exploring the more specialized topic of extreme crises. Chapters include extended case studies, examining communication within such events as the Westpac money laundering, VW emissions and COVID-19 crises. Communications in Extreme Crises will be of direct interest to scholars of crisis communication in public relations, corporate communication, strategic communication, organizational communication programs and management.

Handbook of Research on Entrepreneurship, Innovation, Sustainability, and ICTs in the Post-COVID-19 Era

Author : Carvalho, Luisa Cagica
Publisher : IGI Global
ISBN 13 : 1799867781
Total Pages : 451 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on Entrepreneurship, Innovation, Sustainability, and ICTs in the Post-COVID-19 Era by : Carvalho, Luisa Cagica

Download or read book Handbook of Research on Entrepreneurship, Innovation, Sustainability, and ICTs in the Post-COVID-19 Era written by Carvalho, Luisa Cagica and published by IGI Global. This book was released on 2021-04-30 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: ICT has had a huge impact on businesses and organizations in general, with new business models, new marketing channels, and new markets being reached using these technologies. ICT can promote new strategies and enhancers to optimize various aspects of business, but this technology also provides important tools that can empower social entrepreneurship initiatives to develop, fund, and implement new and innovative solutions to social, cultural, and environmental problems. With the upheaval caused by the COVID-19 pandemic and its subsequent impact on the economy, the methods and tools used within this field will be forever impacted. ICTs and the digital economy are huge trends that will affect organizations in several dimensions, such as how to communicate and improve performance. Thus, new perspectives and research are needed to identify the trends emerging in these fields. The Handbook of Research on Entrepreneurship, Innovation, Sustainability, and ICTs in the Post-COVID-19 Era broadens the exploitation of entrepreneurship, innovation, and ICTs in a global approach to draw attention to multidisciplinary perspectives of these contexts and their influence in modern organizations. In addition, the book explores and discusses, through innovative studies, case studies, systematic literature reviews, and reports, the key developments in digital entrepreneurship, circular economy and digitalization, digital business models, digital market and internationalization, digital economy, trends and challenges for organizations, digital entrepreneurial ecosystems, IS/ICT in organizations, social aspects of information systems, and more. This book is ideally intended for business managers, industry professionals, entrepreneurs, practitioners, stakeholders, researchers, academicians, and students looking for how business and organizations are going to shift and advance in the post-COVID-19 era.