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Creating A Public
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Book Synopsis Creating Public Value by : Mark H. Moore
Download or read book Creating Public Value written by Mark H. Moore and published by Harvard University Press. This book was released on 1997-03-25 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard’s Kennedy School of Government and illuminates their broader lessons for government managers. Moore addresses four questions that have long bedeviled public administration: What should citizens and their representatives expect and demand from public executives? What sources can public managers consult to learn what is valuable for them to produce? How should public managers cope with inconsistent and fickle political mandates? How can public managers find room to innovate? Moore’s answers respond to the well-understood difficulties of managing public enterprises in modern society by recommending specific, concrete changes in the practices of individual public managers: how they envision what is valuable to produce, how they engage their political overseers, and how they deliver services and fulfill obligations to clients. Following Moore’s cases, we witness dilemmas faced by a cross-section of public managers: William Ruckelshaus and the Environmental Protection Agency; Jerome Miller and the Department of Youth Services; Miles Mahoney and the Park Plaza Redevelopment Project; David Sencer and the swine flu scare; Lee Brown and the Houston Police Department; Harry Spence and the Boston Housing Authority. Their work, together with Moore’s analysis, reveals how public managers can achieve their true goal of producing public value.
Book Synopsis Recognizing Public Value by : Mark H. Moore
Download or read book Recognizing Public Value written by Mark H. Moore and published by Harvard University Press. This book was released on 2013-02-15 with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mark H. Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James.
Book Synopsis Creating Vibrant Public Spaces by : Ned Crankshaw
Download or read book Creating Vibrant Public Spaces written by Ned Crankshaw and published by Island Press. This book was released on 2012-09-26 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public space and street design in commercial districts can dictate the success or failure of walkable community centers. Instead of focusing our efforts on designing new “compact town centers,” many of which are located in the suburbs, we should instead be revitalizing existing authentic town centers. This informative, practical book describes methods for restoring the health and vibrancy of the streets and public spaces of our existing commercial districts in ways that will make them positive alternatives to suburban sprawl while respecting their historic character. Clearly written and with numerous photos to enhance the text, Creating Vibrant Public Spaces uses examples from communities across the United States to illustrate the potential for restoring the balance provided by older urban centers between automobile access and “walkability.” In advice that can be applied to a variety of settings and scales, Crankshaw describes the tenets of contemporary design theory, how to understand the physical evolution of towns, how to analyze existing conditions, and how to evaluate the feasibility of design recommendations. Good design in commercial centers, Crankshaw contends, facilitates movement and access, creates dynamic social spaces, and contributes to the sense of a “center”—a place where social, commercial, and institutional interaction is more vibrant than in surrounding districts. For all the talk of creating new “green” urban spaces, the ingredients of environmentally aware design, he points out, can often be found in the deteriorating cores and neighborhoods of towns and cities across the United States. With creativity, planning, and commitment, these centers can thrive again, adding to the quality of local life and contributing to the local economy, too.
Book Synopsis Leading Public Sector Innovation by : Christian Bason
Download or read book Leading Public Sector Innovation written by Christian Bason and published by Policy Press. This book was released on 2010 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.
Book Synopsis Creating an Effective Public Sector by : Mike Bourne
Download or read book Creating an Effective Public Sector written by Mike Bourne and published by Routledge. This book was released on 2022-03-27 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an in-depth look at developing effectiveness in the public sector and how to achieve the best possible outcomes for people rather than just good or efficient outputs. In 15 comprehensive chapters, the authors present structured ideas and practical approaches for achieving a more effective public sector. The book sets out a framework for visualising success in complex situations with multiple stakeholders. Topics include how you stimulate change and influence people to adopt changes, how you manage politics, set targets and standards, and measure them, and how you create a culture of high performance with a focus on getting the right things done. Effectiveness does not arise from excellence in one area alone and the book weaves together ideas on leadership, managing expectations, and keeping focus on the longer term. Creating an Effective Public Sector will be of interest to decision makers in the public sector, project managers working on central and local government projects, and senior civil servants. It will also be invaluable for advanced undergraduate and post-graduate students studying in the fields of government, project management, and public-sector management.
Book Synopsis Creating Citizen-Consumers by : John Clarke
Download or read book Creating Citizen-Consumers written by John Clarke and published by Pine Forge Press. This book was released on 2007-01-24 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: `This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship′ - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.
Book Synopsis Creating a New Public University and Reviving Democracy by : Morten Levin
Download or read book Creating a New Public University and Reviving Democracy written by Morten Levin and published by Berghahn Books. This book was released on 2016-11-01 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public universities are in crisis, waning in their role as central institutions within democratic societies. Denunciations are abundant, but analyses of the causes and proposals to re-create public universities are not. Based on extensive experience with Action Research-based organizational change in universities and private sector organizations, Levin and Greenwood analyze the wreckage created by neoliberal academic administrators and policymakers. The authors argue that public universities must be democratically organized to perform their educational and societal functions. The book closes by laying out Action Research processes that can transform public universities back into institutions that promote academic freedom, integrity, and democracy.
Book Synopsis Co-creating Digital Public Services for an Ageing Society by : Juliane Jarke
Download or read book Co-creating Digital Public Services for an Ageing Society written by Juliane Jarke and published by Springer Nature. This book was released on 2020-09-14 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.
Book Synopsis Creating the Sustainable Public Library by : Gary L. Shaffer
Download or read book Creating the Sustainable Public Library written by Gary L. Shaffer and published by Bloomsbury Publishing USA. This book was released on 2018-03-15 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform any public library into a truly sustainable organization—not just environmentally sustainable, but economically and socially sustainable as well—by following the directions and practices described in this book. Sustainability in the context of ensuring the long-term success of a public library involves more than green initiatives and conserving resources: "sustainability" for libraries also describes efforts to increase their institutions' relevance to their communities as well as to make their programs socially equitable and economically feasible—a substantial challenge. This book is a powerful tool that public librarians, library directors, and library managers can use to create a Triple Bottom Line (TBL) sustainable library, to lead sustainability initiatives in their community, and to identify and adjust their current practices that are considered sustainable to improve performance. The chapters focus on the elements of library sustainability separately, first addressing economic and environmental sustainability before examining the aspects of internal (workforce) and external (community-facing) social sustainability. The author presents numerous case studies throughout the book that enable readers to better understand how the sustainability principles described play out in the real world.
Book Synopsis Creating a Democratic Public by : Kevin Mattson
Download or read book Creating a Democratic Public written by Kevin Mattson and published by Penn State Press. This book was released on 2010-11 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: During America's Progressive Era at the beginning of the twentieth century, democracy was more alive than it is today. Social activists and intellectuals of that era formed institutions where citizens educated themselves about pressing issues and public matters. While these efforts at democratic participation have largely been forgotten, their rediscovery may represent our best hope for resolving the current crisis of democracy in the United States. Mattson explores the work of early activists like Charles Zueblin, who tried to advance adult education at the University of Chicago, and Frederic Howe, whose People's Institute sparked the nationwide forum movement. He then turns to the social centers movement, which began in Rochester, New York, in 1907 with the opening of public schools to adults in the evening as centers for debate over current issues. Mattson tells how this simple program grew into a national phenomenon and cites its achievements and political ideals, and he analyzes the political thought of activists within the movement&—notably Mary Parker Follett and Edward Ward&—to show that these intellectuals had a profound understanding of what was needed to create vigorous democratic practices. Creating a Democratic Public challenges us to reconsider how we think about democracy by bringing us into critical dialogue with the past and exploring the work of yesterday's activists. Combining historical analysis, political theory, and social criticism, Mattson analyzes experiments in grassroots democracy from the Progressive Era and explores how we might foster more public involvement in political deliberation today.
Book Synopsis The Great Neighborhood Book by : Jay Walljasper
Download or read book The Great Neighborhood Book written by Jay Walljasper and published by New Society Publishers. This book was released on 2007-06-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abandoned lots and litter-strewn pathways, or rows of green beans and pockets of wildflowers? Graffiti-marked walls and desolate bus stops, or shady refuges and comfortable seating? What transforms a dingy, inhospitable area into a dynamic gathering place? How do individuals take back their neighborhood? Neighborhoods decline when the people who live there lose their connection and no longer feel part of their community. Recapturing that sense of belonging and pride of place can be as simple as planting a civic garden or placing some benches in a park. The Great Neighborhood Book explains how most struggling communities can be revived, not by vast infusions of cash, not by government, but by the people who live there. The author addresses such challenges as traffic control, crime, comfort and safety, and developing economic vitality. Using a technique called "placemaking"-- the process of transforming public space -- this exciting guide offers inspiring real-life examples that show the magic that happens when individuals take small steps, and motivate others to make change. This book will motivate not only neighborhood activists and concerned citizens but also urban planners, developers and policy-makers.
Book Synopsis Creating and Implementing Public Policy by : Gemma Carey
Download or read book Creating and Implementing Public Policy written by Gemma Carey and published by Routledge. This book was released on 2015-12-14 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: In order to address major social policy problems, governments need to break down sectoral barriers and create better working relationships between practitioners, policymakers and researchers. Currently, major blockages exist, and stereotypes abound. Academics are seen as out-of-touch and unresponsive, policymakers are perceived to be justifying policy decisions, and the community sector seeks more funding without demonstrating efficacy. These stereotypes are born out of a lack of understanding of the work and practices that exist across these three sectors. Drawing on ground-breaking research and partnerships, with contributions from senior public servants, this book explores the competing demands of different actors involved in policy change. It challenges current debates, assumptions and reflects a unique diversity of experiences. Combined with differing theoretical perspectives, it provides a uniquely practical insight for those seeking to influence public policy. This innovative text provides essential reading for community sector practitioners, academics and advanced level students in public policy, social policy and public administration, as well as for public service professionals.
Book Synopsis Creating Public Value in Practice by : John M. Bryson
Download or read book Creating Public Value in Practice written by John M. Bryson and published by CRC Press. This book was released on 2015-02-13 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Public Value in Practice: Advancing the Common Good in a Multi-Sector, Shared-Power, No-One-Wholly-in-Charge World brings together a stellar cast of thinkers to explore issues of public and cross-sector decision-making within a framework of democratic civic engagement. It offers an integrative approach to understanding and applying the con
Book Synopsis Governance Models for Creating Public Value in Open Data Initiatives by : Manuel Pedro Rodríguez Bolívar
Download or read book Governance Models for Creating Public Value in Open Data Initiatives written by Manuel Pedro Rodríguez Bolívar and published by Springer. This book was released on 2019-05-07 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book relies on the conceptual model of Open Government (OG), focusing on transparency and, concretely, in open data initiatives at the local government context with the aim of improving participation and collaboration. Most Open Government models are centered on three pillars: transparency, participation and collaboration. Transparency is a crucial ingredient of OG and, applied to data openness means to ensure that the data are well known, comprehensible, easily accessible and open to all. new governance models based on different open data models have not been proposed up to now. The chapter authors seek to contribute recent research to the discussion on governance models of open data initiatives to support Open Governments with the aim of creating public value. It includes both theoretical and empirical studies on governments models in open data initiatives.
Book Synopsis Museums and Public Value by : Carol A. Scott
Download or read book Museums and Public Value written by Carol A. Scott and published by Routledge. This book was released on 2016-04-22 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Value speaks to our time - to the role that museums can play in creating civil societies, to the challenges involved in using limited assets strategically, to the demand for results that make a difference and to the imperative that we build the kind of engagement that sustains our futures. This book assists museum leaders to implement a Public Value approach in their management, planning, programming and relationship building. The benefits are long term public engagement and support, which can be used to demonstrate that valuable returns result from public investment in museums. A range of authors from around the world unpack the concept of Public Value and examine its implications for museums. They situate Public Value within current management theory and practice, offer tools for implementation, highlight examples of successful practice and examine the evidence of Public Value that governments seek to inform policy and funding decisions. The book will be required reading for senior professionals in museums, as well as museum and heritage studies students.
Book Synopsis Public Service Logic by : Stephen Osborne
Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.
Book Synopsis Creating Effective Rules in Public Sector Organizations by : Leisha DeHart-Davis
Download or read book Creating Effective Rules in Public Sector Organizations written by Leisha DeHart-Davis and published by Georgetown University Press. This book was released on 2017-07-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The creation of rules that govern processes or behavior is essential to any organization, but these rules are often maligned for creating inefficiencies. This book provides the first comprehensive portrait of rules in public organizations and seeks to find the balance between rules that create red tape and rules that help public organizations function effectively, what the author calls “green tape.” Drawing on a decade of original research and interdisciplinary scholarship, Leisha DeHart-Davis builds a framework of three perspectives on rules: the organizational perspective, which sees rules as a tool for achieving managerial goals and organizational functions; the individual perspective, which examines how rule design and implementation affect employees; and the behavioral perspective, which explores human responses to the intersection of the first two perspectives. The book then considers the effectiveness of rules, applying these perspectives to a case study of employee grievance policies in North Carolina local government. Finally, the book concludes by outlining five attributes of effective rules—green tape—to guide future rule creation in public organizations. It applies green tape principles to the Five-Second Rule, a crowd control policy Missouri police implemented in the wake of protests following the Michael Brown shooting. Government managers and scholars of public administration will benefit from DeHart-Davis’s investigation and guidance.
