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Author : Fiona Hollier
Publisher :
ISBN 13 : 9780958791151
Total Pages : pages
Book Rating : 4.7/5 (911 download)
Download or read book Conflict Resolution Trainers' Manual written by Fiona Hollier and published by . This book was released on 1993 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Prudence B. Kestner
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 324 pages
Book Rating : 4.0/5 ( download)
Download or read book The Conflict Resolution Training Program written by Prudence B. Kestner and published by Jossey-Bass. This book was released on 2002 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: This training package presents proven interactive techniques and specific teaching tools for instituting systems of organizational conflict resolution. The authors introduce a hands-on method of learning and teaching organizational conflict resolution through the use of exercises, quizzes, surveys, games, role plays, and other interactive techniques that can be used by anyone engaged in teaching or practicing conflict resolution. All of these exercises have been developed and applied in the real world.
Author : Helena Cornelius
Publisher :
ISBN 13 : 9780731812981
Total Pages : 0 pages
Book Rating : 4.8/5 (129 download)
Download or read book Everyone Can Win written by Helena Cornelius and published by . This book was released on 2007-04-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic book on conflict resolution provides the essentials for handling personal and workplace difficulties with emotional intelligence.
Author : Mary Scannell
Publisher : McGraw Hill Professional
ISBN 13 : 0071743669
Total Pages : 240 pages
Book Rating : 4.0/5 (717 download)
Download or read book The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Author : Matthew Tolliver
Publisher : Lulu.com
ISBN 13 : 0359021859
Total Pages : 36 pages
Book Rating : 4.3/5 (59 download)
Download or read book Student Workbook for Restorative Practices and Peer Mediation Training Manual written by Matthew Tolliver and published by Lulu.com. This book was released on 2018-08-13 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a supplemental workbook for "Restorative Practices and Peer Mediation Training Manual: Third Edition". It contains all the student handouts in one convenient location. This workbook will make the task of preparing training materials for students much easier
Author : Marick Francis Masters
Publisher : Amacom Books
ISBN 13 : 9780814406298
Total Pages : 360 pages
Book Rating : 4.4/5 (62 download)
Download or read book The Complete Guide to Conflict Resolution in the Workplace written by Marick Francis Masters and published by Amacom Books. This book was released on 2002 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." "
Author : Michelle E. Armster
Publisher :
ISBN 13 : 9780964200302
Total Pages : 331 pages
Book Rating : 4.2/5 (3 download)
Download or read book Conflict Transformation and Restorative Justice Manual written by Michelle E. Armster and published by . This book was released on 2008 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Amy Gallo
Publisher : Harvard Business Review Press
ISBN 13 : 1633692167
Total Pages : 157 pages
Book Rating : 4.6/5 (336 download)
Download or read book HBR Guide to Dealing with Conflict (HBR Guide Series) written by Amy Gallo and published by Harvard Business Review Press. This book was released on 2017-03-14 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Author : Michael L. Moffitt
Publisher : John Wiley & Sons
ISBN 13 : 1118429834
Total Pages : 580 pages
Book Rating : 4.1/5 (184 download)
Download or read book The Handbook of Dispute Resolution written by Michael L. Moffitt and published by John Wiley & Sons. This book was released on 2012-06-28 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is an essential, cutting-edge reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors--drawn from a wide range of academic disciplines--contains many of the most prominent names in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman. The Handbook of Dispute Resolution contains the most current thinking about dispute resolution. It synthesizes more than thirty years of research into cogent, practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers path-breaking research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years. The Handbook also offers insights on how to understand disputants. It explores how personality factors, emotions, concerns about identity, relationship dynamics, and perceptions contribute to the escalation of disputes. The volume also explains some of the lessons available from viewing disputes through the lens of gender and cultural differences.
Author : Clare Heaton
Publisher :
ISBN 13 : 9781740910590
Total Pages : 325 pages
Book Rating : 4.9/5 (15 download)
Download or read book Managing Conflict with Confidence written by Clare Heaton and published by . This book was released on 2003 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Patricia Boozer
Publisher :
ISBN 13 : 9780984232826
Total Pages : 344 pages
Book Rating : 4.2/5 (328 download)
Download or read book Everyday Mediation written by Patricia Boozer and published by . This book was released on 2013-02-26 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: This mediation program provides eight training sessions. We provide the information and forms needed to set up and administer an effective In-House Mediation Program. BENEFITS: What's in it for me? You are the trainer. This mediation program will be available year-round, not just an hour session or lecture that fades over time. It's a mediation program to call you own! We have provided an easy-to-follow instructional manual. A few more of the many benefits of an In-House Mediation Program are listed below.It is an effective alternative to bullying, fighting, verbal violence, and rumors. It saves time, energy, and cost spent on conflict by reducing physical, emotional, and property damages. It is a low-cost and high-results way to eradicate conflict peacefully. It is convenient. The trainers may train ANY NUNBER of students at a time and at ANY TIME that works with their schedules. It prepares individuals to participate as a part of the solution--versus--a part of the problem. It is an investment in the future. We provide the information and forms needed to set up, administer, and maintain an effective In-House Mediation Program.
Author : David Liddle
Publisher : Kogan Page Publishers
ISBN 13 : 0749480890
Total Pages : 321 pages
Book Rating : 4.7/5 (494 download)
Download or read book Managing Conflict written by David Liddle and published by Kogan Page Publishers. This book was released on 2017-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
Author : John G. Oetzel
Publisher : SAGE Publications
ISBN 13 : 1483315428
Total Pages : 1257 pages
Book Rating : 4.4/5 (833 download)
Download or read book The SAGE Handbook of Conflict Communication written by John G. Oetzel and published by SAGE Publications. This book was released on 2013-02-14 with total page 1257 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools. Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and conflict, and trust in academic-community partnerships.
Author : Morton Deutsch
Publisher : John Wiley & Sons
ISBN 13 : 0787986666
Total Pages : 959 pages
Book Rating : 4.7/5 (879 download)
Download or read book The Handbook of Conflict Resolution written by Morton Deutsch and published by John Wiley & Sons. This book was released on 2006-09-18 with total page 959 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.
Author : Daniel Dana
Publisher : McGraw Hill Professional
ISBN 13 : 0071399674
Total Pages : 185 pages
Book Rating : 4.0/5 (713 download)
Download or read book Conflict Resolution written by Daniel Dana and published by McGraw Hill Professional. This book was released on 2001-01-03 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Author : Frederick T. Golder
Publisher :
ISBN 13 : 9781643883281
Total Pages : 310 pages
Book Rating : 4.8/5 (832 download)
Download or read book Reaching Common Ground written by Frederick T. Golder and published by . This book was released on 2020-09-30 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reaching Common Ground will teach you how to turn confrontation into dialogue, dialogue into understanding, and understanding into the effective resolution of conflicts. These are critical skills in today's world. We have become more adversarial and confrontational, with consequences not only in our ability to solve problems, but also in our personal relationships. Today's most contentious issues are framed as us-versus-them identity-based conflicts: men against women, blacks against whites, citizens against immigrants, and liberals against conservatives. Labeling and name-calling are used to stifle dissenting opinions. Reaching Common Ground will teach you how to communicate effectively with people of different cultures and backgrounds and provide effective methods for resolving conflicts despite differences in core values, gender, race, religion, culture, national origin, age, sexual orientation, economic status, and power imbalances.
Author : Donald C. Palmer
Publisher : William Carey Library
ISBN 13 : 9780878082315
Total Pages : 128 pages
Book Rating : 4.0/5 (823 download)
Download or read book Managing Conflict Creatively written by Donald C. Palmer and published by William Carey Library. This book was released on 1990 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, Bible-centered approach to the dynamics of conflict and conflict management. This manual is intended to serve as a teaching and study guide for a series of five sessions or as a study guide for a course on conflict management in Bible institutes and seminaries.
