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The Complete Guide To Conflict Resolution In The Workplace
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Book Synopsis The Complete Guide to Conflict Resolution in the Workplace by : Marick Francis Masters
Download or read book The Complete Guide to Conflict Resolution in the Workplace written by Marick Francis Masters and published by Amacom Books. This book was released on 2002 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." "
Book Synopsis The Essential Guide to Workplace Mediation & Conflict Resolution by : Nora Doherty
Download or read book The Essential Guide to Workplace Mediation & Conflict Resolution written by Nora Doherty and published by Kogan Page Publishers. This book was released on 2008 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.
Book Synopsis Resolving Conflicts at Work by : Kenneth Cloke
Download or read book Resolving Conflicts at Work written by Kenneth Cloke and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
Download or read book Managing Conflict written by David Liddle and published by Kogan Page Publishers. This book was released on 2017-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
Book Synopsis HBR Guide to Dealing with Conflict (HBR Guide Series) by : Amy Gallo
Download or read book HBR Guide to Dealing with Conflict (HBR Guide Series) written by Amy Gallo and published by Harvard Business Review Press. This book was released on 2017-03-14 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Book Synopsis Conflict Management for Managers by : Susan S. Raines
Download or read book Conflict Management for Managers written by Susan S. Raines and published by John Wiley & Sons. This book was released on 2012-12-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University
Book Synopsis Emerging Systems for Managing Workplace Conflict by : David B. Lipsky
Download or read book Emerging Systems for Managing Workplace Conflict written by David B. Lipsky and published by Jossey-Bass. This book was released on 2003-04-25 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emerging Systems of Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accommodation of the disabled; and wrongful termination as well as other problems stemming from governmental regulations and court actions. Drawing on the authors' vast research and frontline experience with a wide variety of corporations and organizations, this important book examines successful responses to universal workplace problems and conflicts. In addition, the book is filled with illuminating case examples and stories from organizations, such as Brown and Root, Kaufman and Broad, Warner Brothers, Universal-Studios, Kaiser Permanente, the United States Postal Service, Johnson & Johnson, Shell, Prudential, and others, that have instituted systems of dispute resolution in response to ongoing destructive conflict, expensive litigation, and crippling settlements. This book offers an enormously useful approach for the application of the most up-to-date systems of organizational conflict resolution and shows how this approach can work in specific situations to save time and money.
Book Synopsis How to Resolve Conflict in the Workplace by : Hoda Lacey
Download or read book How to Resolve Conflict in the Workplace written by Hoda Lacey and published by Gower Publishing Company, Limited. This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to conflict resolution in the workplace. Rooted in the philosophy of win/win, the book aims to help readers use conflict in ways that actually benefit both themselves and their organizations. It encourages readers to become aware of themselves and thus avoid conflict in the future.
Book Synopsis Conflict Resolution by : Daniel Dana
Download or read book Conflict Resolution written by Daniel Dana and published by McGraw Hill Professional. This book was released on 2001-01-03 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Book Synopsis Conflict Survival Kit by : Daniel B. Griffith
Download or read book Conflict Survival Kit written by Daniel B. Griffith and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in Organizational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies. Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
Book Synopsis The Ultimate Guide On Developing Conflict Resolution Techniques For Workplace Conflicts - How To Develop Workplace Positivity, Morale and Effective Communications by : Aiden Sisko
Download or read book The Ultimate Guide On Developing Conflict Resolution Techniques For Workplace Conflicts - How To Develop Workplace Positivity, Morale and Effective Communications written by Aiden Sisko and published by Gem delos Santos. This book was released on 2015-09-20 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your goals include not only the enhancement of your company or organization as an entity, but a complete improvement of every department's performance? It is time for you to discover innovative ways to improve the workplace stress and atmosphere around you. These changes need to be conducive to achieving company and personal goals. In order to see the goals you have set actually come to bear fruit you will need to identify and cope with any type of conflict that exists in any situation!This book will help everyone in the company by providing you techniques that will enable everyone to clear up disagreements and conflicts. You will even be given tools that can convert disagreements into a creative force that benefits your company or organization.
Book Synopsis The Handbook of Dispute Resolution by : Michael L. Moffitt
Download or read book The Handbook of Dispute Resolution written by Michael L. Moffitt and published by John Wiley & Sons. This book was released on 2012-06-28 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is an essential, cutting-edge reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors--drawn from a wide range of academic disciplines--contains many of the most prominent names in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman. The Handbook of Dispute Resolution contains the most current thinking about dispute resolution. It synthesizes more than thirty years of research into cogent, practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers path-breaking research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years. The Handbook also offers insights on how to understand disputants. It explores how personality factors, emotions, concerns about identity, relationship dynamics, and perceptions contribute to the escalation of disputes. The volume also explains some of the lessons available from viewing disputes through the lens of gender and cultural differences.
Book Synopsis Conflict Resolution at Work For Dummies by : Vivian Scott
Download or read book Conflict Resolution at Work For Dummies written by Vivian Scott and published by John Wiley & Sons. This book was released on 2009-12-09 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!
Book Synopsis Making Conflict Work by : Peter T. Coleman
Download or read book Making Conflict Work written by Peter T. Coleman and published by HMH. This book was released on 2014-09-02 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: “An excellent workbook-like guide” to the nuts and bolts of professional conflict and the strategies you need to make conflict work for you (Booklist, starred review). Every workplace is a minefield of conflict, and all office tension is shaped by power. Making Conflict Work teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants, and attorneys—anyone who has ever had a disagreement with someone in their organization. Packed with helpful self-assessment exercises and action plans, this book gives you the tools you need to achieve greater satisfaction and success. “A genuine winner.” —Robert B. Cialdini, author of Influence “This book is a necessity . . . Read it.” —Leymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist “Innovative and practical.” —Lawrence Susskind, Program on Negotiation cofounder “Navigating conflict effectively is an essential component of leadership. Making Conflict Work illustrates when to compromise and when to continue driving forward.” —Hon. David N. Dinkins, 106th mayor of the City of New York “An excellent workbook-like guide.” —Booklist, starred review
Book Synopsis Resolving Conflicts at Work by : Kenneth Cloke
Download or read book Resolving Conflicts at Work written by Kenneth Cloke and published by John Wiley & Sons. This book was released on 2011-04-08 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Book Synopsis The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by : Mary Scannell
Download or read book The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Book Synopsis Conflict and Dispute Resolution by : Mieke Brandon
Download or read book Conflict and Dispute Resolution written by Mieke Brandon and published by Oxford University Press, USA. This book was released on 2007 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: onflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work themes. It covers the spectrum of interventions; from the prevention of conflict, ignoring it, managing it through feedback, difficult conversations, self mediation, conflict coaching to facilitative processes such as dispute facilitation, mediation, concilliation and managing groups and multi party disputes. The book encourages diverse thinking about how conflict impacts not only on the individual, but also on relationships in their broadest sense, at home, at work, locally and globally. The authors show how to apply the theoretical aspects of mediation to skill building for conflict management, negotiation and mediation, and include discussion of assessment methods. Conflict Resolution and Mediation is comprehensive in its coverage of all the skills and processes needed by students, coaches, mentors and practitioners to help deal with dilemmas and become reflective practitioners. It is complete with case studies, clear examples and dialogue extracts to assist in becoming more aware and more effective at beign able to provide an appropriate process for parties to achieve their outcome.
