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Citizens In Service
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Book Synopsis Citizens and Service Delivery by : Alaka Holla
Download or read book Citizens and Service Delivery written by Alaka Holla and published by World Bank Publications. This book was released on 2011-12-01 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors health, education and social protection which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various social accountability tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens individually and collectively can influence service delivery through access to information and opportunities to use it to hold providers both frontline service providers and program managers accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.
Book Synopsis Citizens and Soldiers by : Eliot A. Cohen
Download or read book Citizens and Soldiers written by Eliot A. Cohen and published by Cornell University Press. This book was released on 2019-01-24 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why has the United States, unlike every other 20th-century world power, failed to settle on a durable system of military service? In this lucid book, Eliot Cohen studies the enduring problems of America's methods of raising an army.
Download or read book Putting Citizens First written by Anzsog and published by . This book was released on 2013 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens' interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve? The book is divided into five parts: - setting the scene: The evolving landscape for citizen engagement - drivers for change: Innovations in citizen-centric governance - case studies in land management and Indigenous empowerment - case studies in fostering community engagement and connectedness - case studies engaging with information technology and new media. While some chapters question how far governments can go in engaging with citizens, many point to successful examples of actual engagement that enhanced policy experiences and improved service delivery. The various authors make clear that citizen engagement is not restricted to the domain of service delivery, but if taken seriously affects the ways governments conduct their activities across all agencies. The implications are enormous, but the benefits to public policy may be enormous too.
Book Synopsis Warriors and Citizens by : Jim Mattis
Download or read book Warriors and Citizens written by Jim Mattis and published by Hoover Press. This book was released on 2016-08-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: A diverse group of contributors offer different perspectives on whether or not the different experiences of our military and the broader society amounts to a "gap"—and if the American public is losing connection to its military. They analyze extensive polling information to identify those gaps between civilian and military attitudes on issues central to the military profession and the professionalism of our military, determine which if any of these gaps are problematic for sustaining the traditionally strong bonds between the American military and its broader public, analyze whether any problematic gaps are amenable to remediation by policy means, and assess potential solutions. The contributors also explore public disengagement and the effect of high levels of public support for the military combined with very low levels of trust in elected political leaders—both recurring themes in their research. And they reflect on whether American society is becoming so divorced from the requirements for success on the battlefield that not only will we fail to comprehend our military, but we also will be unwilling to endure a military so constituted to protect us. Contributors: Rosa Brooks, Matthew Colford,Thomas Donnelly, Peter Feaver, Jim Golby, Jim Hake, Tod Lindberg, Mackubin Thomas Owens, Cody Poplin, Nadia Schadlow, A. J. Sugarman, Lindsay Cohn Warrior, Benjamin Wittes
Book Synopsis Creating Citizen-Consumers by : John Clarke
Download or read book Creating Citizen-Consumers written by John Clarke and published by Pine Forge Press. This book was released on 2007-01-24 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: `This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship′ - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.
Author :Juan Carlos Cortázar Velarde Publisher :Inter-American Development Bank ISBN 13 :1597821845 Total Pages :232 pages Book Rating :4.5/5 (978 download)
Book Synopsis Serving Citizens by : Juan Carlos Cortázar Velarde
Download or read book Serving Citizens written by Juan Carlos Cortázar Velarde and published by Inter-American Development Bank. This book was released on 2014-09-19 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.
Book Synopsis The Multifaceted Nature of Civic Participation by : Ram A. Cnaan
Download or read book The Multifaceted Nature of Civic Participation written by Ram A. Cnaan and published by BRILL. This book was released on 2015-11-24 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: Civic participation is an ideal concept in most democratic societies. People are encouraged to support neighbors, communities, and causes that combined contribute to the quality of life in their environment. However, too often the study of civic participation is carried out in a narrow intra-disciplinary manner that prevents a real understanding of what civic participation is and how to assess it. In this review, Cnaan and Park document how key writings are limited in scope and are either nonprofit, political science or environmental studies oriented. They then review many definitions of civic participation and form one that best captures the concept. They follow this with a set of six major forms of civic participation, each with numerous sub-categories and relevant statistics illustrating their occurrences. Cnaan and Park conclude with a call for future research of civic participation to be both comprehensive and sensitive.
Book Synopsis Aristocracy of Everyone by : Benjamin Barber
Download or read book Aristocracy of Everyone written by Benjamin Barber and published by Ballantine Books. This book was released on 2012-11-21 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this brilliant, controversial, and profoundly original book, Benjamin R. Barber fundamentally alters the terms of the current debate over the value of opportunity in American education, politics, and culture. Barber argues that the fashionable rallying cries of cultural literacy and political correctness completely miss the point of what is wrong with our society. While we fret about "the closing of the American mind" we utterly ignore the closing of American schools. While we worry about Japanese technology, we fail to tap the more fundamental ideological resources on which our country was founded. As Barber argues, the future of America lies not in competition but in education. Education in America can and must embrace both democracy and excellence. Barber demonstrates persuasively that our national story has always comprised an intermingling of diverse, contradictory, often subversive voices. Multiculturalism has, from the very start, defined America. From his gripping portrait of America poised on the brink of unprecedented change, Barber offers a daringly original program for effecting change: for teaching democracy depends not only on the preeminence of education but on a resurgence of true community service. A ringing challenge to the complacency, cynicism, and muddled thinking of our time that will change the way you feel about being an American citizen.
Book Synopsis Co-Production and Co-Creation by : Taco Brandsen
Download or read book Co-Production and Co-Creation written by Taco Brandsen and published by Routledge. This book was released on 2018-03-15 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.
Book Synopsis Teaching Civic Engagement by : Alison Rios Millett McCartney
Download or read book Teaching Civic Engagement written by Alison Rios Millett McCartney and published by . This book was released on 2013 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Teaching Civic Engagement provides an exploration of key theoretical discussions, innovative ideas, and best practices in educating citizens in the 21st century. The book addresses theoretical debates over the place of civic engagement education in Political Science. It offers pedagogical examples in several sub-fields, including evidence of their effectiveness and models of appropriate assessment. Written by political scientists from a range of institutions and subfields, Teaching Civic Engagement makes the case that civic and political engagement should be a central part of our mission as a discipline.
Book Synopsis OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust by : OECD
Download or read book OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust written by OECD and published by OECD Publishing. This book was released on 2017-03-27 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust.
Book Synopsis Digital Citizenship by : Karen Mossberger
Download or read book Digital Citizenship written by Karen Mossberger and published by MIT Press. This book was released on 2007-10-12 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: This analysis of how the ability to participate in society online affects political and economic opportunity finds that technology use matters in wages and income and civic participation and voting. Just as education has promoted democracy and economic growth, the Internet has the potential to benefit society as a whole. Digital citizenship, or the ability to participate in society online, promotes social inclusion. But statistics show that significant segments of the population are still excluded from digital citizenship. The authors of this book define digital citizens as those who are online daily. By focusing on frequent use, they reconceptualize debates about the digital divide to include both the means and the skills to participate online. They offer new evidence (drawn from recent national opinion surveys and Current Population Surveys) that technology use matters for wages and income, and for civic engagement and voting. Digital Citizenship examines three aspects of participation in society online: economic opportunity, democratic participation, and inclusion in prevailing forms of communication. The authors find that Internet use at work increases wages, with less-educated and minority workers receiving the greatest benefit, and that Internet use is significantly related to political participation, especially among the young. The authors examine in detail the gaps in technological access among minorities and the poor and predict that this digital inequality is not likely to disappear in the near future. Public policy, they argue, must address educational and technological disparities if we are to achieve full participation and citizenship in the twenty-first century.
Book Synopsis Citizens as Partners Information, Consultation and Public Participation in Policy-Making by : OECD
Download or read book Citizens as Partners Information, Consultation and Public Participation in Policy-Making written by OECD and published by OECD Publishing. This book was released on 2001-10-11 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines a wide range of country experiences, offers examples of good practice, highlights innovative approaches and identifies promising tools (including new information technologies)for engaging citizens in policy making. It proposes a set of ten guiding principles.
Book Synopsis Subversive citizens by : Barnes, Marian
Download or read book Subversive citizens written by Barnes, Marian and published by Policy Press. This book was released on 2009-07-29 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many of the recent reforms in public services in the UK have been driven by the image of the 'responsible citizen' - the service user who does not only have rights to receive services but also has responsibilities for the delivery of policy outcomes. In this way, citizens' everyday conduct is shaped by governmental action, yet there is much evidence that both front-line staff in public services and the people who use them can sometimes act in ways that modify, disrupt or negate intended policy outcomes. Subversive citizens presents a highly original examination of how official policy objectives can be 'subverted' through the actions of staff and users. It discusses the role of public policy in the creation of 'good citizenship', such as making appropriate choices about what to eat and how much to save, to being an active participant in the local community. It also examines how the roles of service delivery staff have changed substantially, and how theories of 'power' and 'agency' are useful in analysing the engagement between public policies (and those employed to deliver them) and the citizens at whom they are targeted. The idea of subversive citizenship is explored through theoretical and empirical analyses by a range of prominent social researchers and will be of interest to students of social policy, sociology, criminology, politics and related disciplines, as well as policy makers involved in public services.
Book Synopsis Learn about the United States by : U.S. Citizenship and Immigration Services
Download or read book Learn about the United States written by U.S. Citizenship and Immigration Services and published by Government Printing Office. This book was released on 2009 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Learn About the United States" is intended to help permanent residents gain a deeper understanding of U.S. history and government as they prepare to become citizens. The product presents 96 short lessons, based on the sample questions from which the civics portion of the naturalization test is drawn. An audio CD that allows students to listen to the questions, answers, and civics lessons read aloud is also included. For immigrants preparing to naturalize, the chance to learn more about the history and government of the United States will make their journey toward citizenship a more meaningful one.
Book Synopsis US Citizenship Test Study Guide 2020 and 2021 by : Apex Test Prep
Download or read book US Citizenship Test Study Guide 2020 and 2021 written by Apex Test Prep and published by Apex Test Prep. This book was released on 2020-03-16 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: APEX Test Prep's US Citizenship Test Study Guide 2020 and 2021: Naturalization Test Prep Book for all 100 Civics Civics Questions and Answers [2nd Edition] Preparing for your test shouldn't be harder than the test itself. To that end, our APEX Test Prep team packs our guides with everything you need. This includes testing tips, straightforward instruction, comprehensive material, practice questions, and detailed answer explanations. All these are used to help study for the naturalization civics test. We want you to succeed. Get our APEX Test Prep Civics study guide to get: -Test-Taking Tips: We can help reduce your test anxiety. You can pass with confidence. These APEX Test Prep tips help you know how the test works. -Straightforward Instruction: APEX Test Prep's Civics material is easy to understand. We also have information about the test itself. This includes time limits and registration details. -Comprehensive Material: Our APEX Test Prep team has all the information that could be on your exam in this guide. You'll be prepared for any question. -Civics Practice Test Questions: Test out your skills. The questions written by APEX Test Prep are as close as possible to the actual test. You're training with the pros! -Detailed Answer Explanations: Every practice test comes with an in-depth answer key. Miss a question? Don't know why? These APEX Test Prep explanations show you where you went wrong. Now, you can avoid making the same mistake on the actual exam. Get the experts of APEX Test Prep on your side. Don't miss out on this top-notch guide. Life is difficult. Test prep doesn't have to be.
Book Synopsis Civic Responsibility and Higher Education by : Thomas Ehrlich
Download or read book Civic Responsibility and Higher Education written by Thomas Ehrlich and published by Rowman & Littlefield Publishers. This book was released on 2000-01-25 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than a century ago, John Dewey challenged the education community to look to civic involvement for the betterment of both community and campus. Today, the challenge remains. In his landmark book, editor Thomas Ehrlich has collected essays from national leaders who have focused on civic responsibility and higher education. Imparting both philosophy and working examples, Ehrlich provides the inspiration for innovative new programs in this essential area of learning.
