Citizen Customer Partner

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Citizen, Customer, Partner: Engaging the Public in Public Management

Author : John Clayton Thomas
Publisher : Routledge
ISBN 13 : 1317478584
Total Pages : 256 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Citizen, Customer, Partner: Engaging the Public in Public Management by : John Clayton Thomas

Download or read book Citizen, Customer, Partner: Engaging the Public in Public Management written by John Clayton Thomas and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.

Citizen, Customer, Partner: Engaging the Public in Public Management

Author : John Clayton Thomas
Publisher : Routledge
ISBN 13 : 1315497158
Total Pages : 340 pages
Book Rating : 4.3/5 (154 download)

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Book Synopsis Citizen, Customer, Partner: Engaging the Public in Public Management by : John Clayton Thomas

Doing Business in the Middle East

Author : Pawan S. Budhwar
Publisher : Taylor & Francis
ISBN 13 : 1000864014
Total Pages : 285 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Doing Business in the Middle East by : Pawan S. Budhwar

Download or read book Doing Business in the Middle East written by Pawan S. Budhwar and published by Taylor & Francis. This book was released on 2023-05-04 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Middle East has for a long time been at the centre of global trade as well as political interest. Demographic and social change shifts in global economic power, rapid urbanisation, climate change and resource scarcity, and significant technological development make this region both complex and hugely important. Doing Business in the Middle East highlights both the opportunities and constraints confronting foreign investors in the region and proposes strategies on how best to overcome them. The book explores the existing and emerging political and legal frameworks, sociocultural patterns, national infrastructures, regulatory environment, conflict resolution and how to negotiate in the Middle East. It also provides useful insights into how to approach advertising and marketing, promotion and distribution, and also at the strategies for investing in the region and appropriate modes of entry. With a number of features such as case studies, examples of effective and ineffective practices, clear takeaways, and a note on a future agenda on each given topic, this book is highly practical. Based on robust research, this comprehensive guide to doing business in the Middle East is an ideal reference tool for potential foreign investors, those who are already doing business or intend to do so in the region, and for a range of business and policy decision-makers. The book is also suitable for students and researchers in the fields of international management and business, international and strategic HRM, cross-cultural management, and business communication.

HCI in Business, Government and Organizations

Author : Fiona Fui-Hoon Nah
Publisher : Springer Nature
ISBN 13 : 3030503410
Total Pages : 591 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis HCI in Business, Government and Organizations by : Fiona Fui-Hoon Nah

Download or read book HCI in Business, Government and Organizations written by Fiona Fui-Hoon Nah and published by Springer Nature. This book was released on 2020-07-10 with total page 591 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.* 1439 papers and 238 posters were accepted for publication after a careful reviewing process. The 42 papers presented in this volume are organized in topical sections named: digital transformation and intelligent data analysis and social media, digital commerce and marketing. *The conference was held virtually due to the COVID-19 pandemic. Chapter “The Effect of Queuing Technology on Customer Experience in Physical Retail Environments” is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Managing and Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 1118958551
Total Pages : 568 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Managing and Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Managing and Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2014-08-28 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

The Handbook of Public Sector Communication

Author : Vilma Luoma-aho
Publisher : John Wiley & Sons
ISBN 13 : 1119263174
Total Pages : 642 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Handbook of Public Sector Communication by : Vilma Luoma-aho

Download or read book The Handbook of Public Sector Communication written by Vilma Luoma-aho and published by John Wiley & Sons. This book was released on 2020-02-07 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt: A multidisciplinary collection on global public entity strategic communication Research into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop “communicative intelligence” in balancing their institutional agendas and aims of public engagement. The Handbook of Public Sector Communication is the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication. International in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource: Addresses the questions public sector communicators face today Summarizes the current state of public sector communication worldwide Clarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management Addresses global challenges and crises such as corruption and bureaucratic roadblocks Provides a framework for measuring communication effectiveness Requiring minimal prior knowledge of the field, The Handbook of Public Sector Communication is a valuable tool for academics, students, and practitioners in areas of public administration, public management, political communication, strategic and organizational communication, and related fields such as political science, sociology, marketing, journalism, and globalization studies.

Making Policy Public

Author : Susan L. Moffitt
Publisher : Cambridge University Press
ISBN 13 : 1316062546
Total Pages : 285 pages
Book Rating : 4.3/5 (16 download)

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Book Synopsis Making Policy Public by : Susan L. Moffitt

Download or read book Making Policy Public written by Susan L. Moffitt and published by Cambridge University Press. This book was released on 2014-09-27 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book challenges the conventional wisdom that government bureaucrats inevitably seek secrecy and demonstrates how and when participatory bureaucracy manages the enduring tension between bureaucratic administration and democratic accountability. Looking closely at federal level public participation in pharmaceutical regulation and educational assessments within the context of the vast system of American federal advisory committees, this book demonstrates that participatory bureaucracy supports bureaucratic administration in ways consistent with democratic accountability when it focuses on complex tasks and engages diverse expertise. In these conditions, public participation can help produce better policy outcomes, such as safer prescription drugs. Instead of bureaucracy's opposite or alternative, public participation can work as its complement.

Citizens as Partners Information, Consultation and Public Participation in Policy-Making

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9789264195561
Total Pages : 268 pages
Book Rating : 4.1/5 (955 download)

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Book Synopsis Citizens as Partners Information, Consultation and Public Participation in Policy-Making by : OECD

Download or read book Citizens as Partners Information, Consultation and Public Participation in Policy-Making written by OECD and published by OECD Publishing. This book was released on 2001-10-11 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines a wide range of country experiences, offers examples of good practice, highlights innovative approaches and identifies promising tools (including new information technologies)for engaging citizens in policy making. It proposes a set of ten guiding principles.

Citizen Participation in the Age of Contracting

Author : Anna A. Amirkhanyan
Publisher : Routledge
ISBN 13 : 1351379267
Total Pages : 172 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Citizen Participation in the Age of Contracting by : Anna A. Amirkhanyan

Download or read book Citizen Participation in the Age of Contracting written by Anna A. Amirkhanyan and published by Routledge. This book was released on 2017-11-28 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Citizen Participation in the Age of Contracting is based on a simple premise: in democracies, power originates with citizens. While citizen participation in government remains a central tenet of democracy, public service delivery structures are considerably more complex today than they were fifty years ago. Today, governments contract with private organizations to deliver a wide array of services. Yet, we know very little about how citizens influence government decisions and policies in the "hollow state." Based on nearly 100 interviews with public and private managers, our findings about the state of citizen participation in contract governance are somewhat disheartening. Public and private organizations engaged citizens in a number of ways. However, most of their efforts failed to shift the power structure in communities and did not give citizens a chance to fundamentally shape local priorities and programs. Instead, elected officials and professional staff largely maintained control over significant policy and administrative decisions. Widespread, but narrow in their forms and impact, the participation practices we uncovered did not live up to the ideals of democracy and self-governance. Citizen Participation in the Age of Contracting is suitable for those who study public administration, as well as in other closely related fields such as nonprofit management and organizational behavior.

The Age of Direct Citizen Participation

Author : Nancy C. Roberts
Publisher : Routledge
ISBN 13 : 1317458818
Total Pages : 480 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis The Age of Direct Citizen Participation by : Nancy C. Roberts

Download or read book The Age of Direct Citizen Participation written by Nancy C. Roberts and published by Routledge. This book was released on 2015-01-28 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Citizen involvement is considered the cornerstone of democratic theory and practice. Citizens today have the knowledge and ability to participate more fully in the political, technical, and administrative decisions that affect them. On the other hand, direct citizen participation is often viewed with skepticism, even wariness. Many argue that citizens do not have the time, preparation, or interest to be directly involved in public affairs, and suggest instead that representative democracy, or indirect citizen participation, is the most effective form of government. Some of the very best writings on this key topic - which is at the root of the entire "reinventing government" movement - can be found in the journals that ASPA publishes or sponsors. In this collection Nancy Roberts has brought together the emerging classics on the ongoing debate over citizen involvement. Her detailed introductory essay and section openers frame the key issues, provide historical context, and fill in any gaps not directly covered by the articles. More than just an anthology, "The Age of Direct Citizen Participation" provides a unique and useful framework for understanding this important subject. It is an ideal resource for any Public Administration course involving citizen engagement and performance management.

From 'People' to 'Citizen'

Author : Dipankar Gupta
Publisher : Routledge
ISBN 13 : 1351244175
Total Pages : 285 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis From 'People' to 'Citizen' by : Dipankar Gupta

Download or read book From 'People' to 'Citizen' written by Dipankar Gupta and published by Routledge. This book was released on 2017-09-18 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: From ‘People’ to ‘Citizen’ brings together social theory with policy practice to enlarge our understanding of the difference that democracy makes to the life of a nation. Unlike nationalism, democracy takes our attention away from the past to the future by focusing on the specific concerns of ‘citizenship’. Historical victories or defeats, blood and soil are now nowhere as relevant as the creation of a foundational base where individuals have equal, and quality, access to health, education, and even urban services. The primary consideration, therefore, is on empowering ‘citizens’ as a common category and not ‘people’ of any specific community or class. When citizens precede all other considerations, the notion of the ‘public’ too gets its fullest expression. Differences between citizens are not denied, in fact encouraged, but only after achieving a basic unity first. This book argues that the call of citizenship not only advances democracy, but social science as well. Please note: Taylor & Francis does not sell or distribute the Hardback in India, Pakistan, Nepal, Bhutan, Bangladesh and Sri Lanka

City, Street and Citizen

Author : Suzanne Hall
Publisher : Routledge
ISBN 13 : 1136310614
Total Pages : 178 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis City, Street and Citizen by : Suzanne Hall

Download or read book City, Street and Citizen written by Suzanne Hall and published by Routledge. This book was released on 2012-06-25 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can we learn from a multicultural society if we don’t know how to recognise it? The contemporary city is more than ever a space for the intense convergence of diverse individuals who shift in and out of its urban terrains. The city street is perhaps the most prosaic of the city’s public parts, allowing us a view of the very ordinary practices of life and livelihoods. By attending to the expressions of conviviality and contestation, ‘City, Street and Citizen’ offers an alternative notion of ‘multiculturalism’ away from the ideological frame of nation, and away from the moral imperative of community. This book offers to the reader an account of the lived realities of allegiance, participation and belonging from the base of a multi-ethnic street in south London. ‘City, Street and Citizen’ focuses on the question of whether local life is significant for how individuals develop skills to live with urban change and cultural and ethnic diversity. To animate this question, Hall has turned to a city street and its dimensions of regularity and propinquity to explore interactions in the small shop spaces along the Walworth Road. The city street constitutes exchange, and as such it provides us with a useful space to consider the broader social and political significance of contact in the day-to-day life of multicultural cities. Grounded in an ethnographic approach, this book will be of interest to academics and students in the fields of sociology, global urbanisation, migration and ethnicity as well as being relevant to politicians, policy makers, urban designers and architects involved in cultural diversity, public space and street based economies.

Bureaucracy--citizen Interface

Author : R. B. Jain
Publisher :
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Bureaucracy--citizen Interface by : R. B. Jain

Download or read book Bureaucracy--citizen Interface written by R. B. Jain and published by . This book was released on 1999 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contributed articles presented at the 17th World Congress of International Political Science Association held at Seoul, Korea in 1997.

The Company Citizen

Author : Tom Levitt
Publisher : Routledge
ISBN 13 : 1351672924
Total Pages : 198 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis The Company Citizen by : Tom Levitt

Download or read book The Company Citizen written by Tom Levitt and published by Routledge. This book was released on 2017-11-29 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business doing good is doing good business; this book learns from the era where governments ruled the world, pre-globalisation, and where business looked after itself, where issues like climate change, resource depletion and even poverty and hunger were not thought to be the responsibility of business. The Company Citizen concludes that not only are these key issues for business today but that the world will not be able to manage these issues without the active participation - even leadership - of business. Aware of the shortcomings of both government and civil society the author argues that environmental sustainability, economic and social inclusion and the better management of resources are all key issues for business and that it makes good business sense to manage them better. This book examines the case for the company citizen on a global, national and community level working alongside other. Never has the conscientious company citizen, as envisaged by 19th century Quaker philanthropists, been more needed; and never has that business case, one that justifies a long-term commitment to practical corporate behaviour for good, been more clear. Drawing attention both to the businesses that are taking the lead and those who are holding us back, the author concludes that only by involving business can we tackle the great issues of the day - and survive, as communities, nation and planet.

Putting Citizens First

Author : Evert A. Lindquist
Publisher : ANU E Press
ISBN 13 : 1922144347
Total Pages : 220 pages
Book Rating : 4.9/5 (221 download)

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Book Synopsis Putting Citizens First by : Evert A. Lindquist

Download or read book Putting Citizens First written by Evert A. Lindquist and published by ANU E Press. This book was released on 2013-08-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens' interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve?

Spaces for Change?

Author : Andrea Cornwall
Publisher : Zed Books
ISBN 13 : 9781842775530
Total Pages : 296 pages
Book Rating : 4.7/5 (755 download)

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Book Synopsis Spaces for Change? by : Andrea Cornwall

Download or read book Spaces for Change? written by Andrea Cornwall and published by Zed Books. This book was released on 2007 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a clear and comprehensive introduction to the developments which have brought about a new, global wave of inclusiveness and democracy. From Brazil to Bangladesh, a new form of participatory politics is springing up. Featuring contributions detailing how such movements have worked in Latin America, Europe and Africa, the book analyzes the impact they have had on the democratic process. By opening up the political sphere in this way, the authors contend, these grassroots movements truly have created "spaces for change."

Citizens as Partners

Author : Organisation for Economic Co-operation and Development
Publisher : Organisation for Economic Co-operation and Development PUMA Working Group on Strengthening Government-Citizen Connections
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Citizens as Partners by : Organisation for Economic Co-operation and Development

Download or read book Citizens as Partners written by Organisation for Economic Co-operation and Development and published by Organisation for Economic Co-operation and Development PUMA Working Group on Strengthening Government-Citizen Connections. This book was released on 2001-10-31 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments are in a crisis of identity, some would say legitimacy, with election turnouts low in many OECD countries and a widespread feeling of disenchantment among citizens with government and the democratic process. Can governments do something to change this? Certainly, doing nothing is not an answer. What every country needs is more transparency, more consultation and more participation. This book is a unique source of comparative information on this challenging subject. It examines a wide range of country experiences, offers examples of good practice, highlights innovative approaches and identifies promising tools (including new information technologies). A set of ten guiding principles for engaging citizens in policy-making is proposed. Table of contents includes: -- Strengthening government-citizen relations -- Country case studies in information, consultation and participation -- Consulting on health policy in Canada -- Engaging citizens in the Danish health care sector -- Engaging the poor in policy-making on poverty and social exclusion in Flanders (Belgium) -- Public consultation on education policy in the Czech Republic -- Access to information on the environment in the United States -- Public work programmes in Hungary -- Information and consultation in the field of social housing in France -- Using ICTs to strengthen government transparency and relations with citizens in Korea -- Using consensus conferences on genetically modified food in Norway. FURTHER READING Citizens as Partners: OECD Handbook on Information, Consultation and Public Participation in Policy-Making