Beyond The Balanced Scorecard

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Rethinking Performance Measurement

Author : Marshall W. Meyer
Publisher : Cambridge University Press
ISBN 13 : 1139436074
Total Pages : 218 pages
Book Rating : 4.1/5 (394 download)

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Book Synopsis Rethinking Performance Measurement by : Marshall W. Meyer

Download or read book Rethinking Performance Measurement written by Marshall W. Meyer and published by Cambridge University Press. This book was released on 2003-01-09 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The 'balanced scorecard', which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance on how to combine dissimilar measures into an overall appraisal of performance. A measurement technique called activity-based profitability analysis (ABPA) is suggested as a partial solution, especially to the problem of combining dissimilar measures. ABPA estimates the revenue consequences of each activity performed for the customer, allowing firms to compare revenues with costs for these activities and hence to discriminate between activities that are ultimately profitable and those that are not.

Beyond the Balanced Scorecard

Author : Mark Graham Brown
Publisher : CRC Press
ISBN 13 : 9781563273469
Total Pages : 260 pages
Book Rating : 4.2/5 (734 download)

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Book Synopsis Beyond the Balanced Scorecard by : Mark Graham Brown

Download or read book Beyond the Balanced Scorecard written by Mark Graham Brown and published by CRC Press. This book was released on 2007-01-12 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve the "Health" of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: Relationships with Customers Employee Satisfaction External Business Environment Supplier/Vendor performance Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

Balanced Scorecard Step-by-Step

Author : Paul R. Niven
Publisher : John Wiley & Sons
ISBN 13 : 0471269166
Total Pages : 354 pages
Book Rating : 4.4/5 (712 download)

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Book Synopsis Balanced Scorecard Step-by-Step by : Paul R. Niven

Download or read book Balanced Scorecard Step-by-Step written by Paul R. Niven and published by John Wiley & Sons. This book was released on 2002-10-15 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecard, and focuses on guiding a team through the step-by-step development and ongoing implementation of a Balanced Scorecard system. Corporations, public sector agencies, and not for profit organizations have all reaped success from the Balanced Scorecard. This book supplies detailed implementation advice that is readily applied to any and all of these organization types. Additionally, it will benefit organizations at any stage of Balanced Scorecard development. Regardless of whether you are just contemplating a Balanced Scorecard, require assistance in linking their current Scorecard to management processes, or need a review of their past measurement efforts, Balanced Scorecard Step by Step provides detailed advice and proven solutions.

Balanced Scorecard Diagnostics

Author : Paul R. Niven
Publisher : John Wiley & Sons
ISBN 13 : 0471746908
Total Pages : 226 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Balanced Scorecard Diagnostics by : Paul R. Niven

Download or read book Balanced Scorecard Diagnostics written by Paul R. Niven and published by John Wiley & Sons. This book was released on 2005-04-15 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The complete guide to analyzing and maximizing a company's balanced scorecard Presenting the next step for balanced scorecard implementation, Balanced Scorecard Diagnostics provides a step-by-step methodology for analyzing the effectiveness of a company's balanced scorecard and the tools to reevaluate balanced scorecard measures to drive maximum performance. CEOs, CFOs, CIOs, vice presidents, department managers, and business consultants will find all the essential tools for analyzing a balanced scorecard methodology to determine if it's running at maximum performance and for seamlessly implementing changes into the scorecard. Paul R. Niven (San Marcos, CA) is President of the Senalosa Group, a consulting firm exclusively dedicated to helping businesses get best-in-class performance. He is the author of two successful books, Balanced Scorecard Step-by-Step (0-471-07872-7) and Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies (0-471-42328-9), both from Wiley.

The Balanced Scorecard

Author : Robert S. Kaplan
Publisher : Harvard Business Review Press
ISBN 13 : 1422148165
Total Pages : 322 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis The Balanced Scorecard by : Robert S. Kaplan

Download or read book The Balanced Scorecard written by Robert S. Kaplan and published by Harvard Business Review Press. This book was released on 1996-08-02 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.

Making Scorecards Actionable

Author : Nils-Göran Olve
Publisher : John Wiley & Sons
ISBN 13 : 0470861428
Total Pages : 320 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Making Scorecards Actionable by : Nils-Göran Olve

Download or read book Making Scorecards Actionable written by Nils-Göran Olve and published by John Wiley & Sons. This book was released on 2003-07-07 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concept of the Balanced Scorecard has become increasingly popular in the global business world as a tool for balancing business strategy with financial concerns, customer care, internal business processes, and learning and growth. This book focuses on the hands-on experiences of companies across a broad range of organizations at both operational and board level. Drawn from cases in the UK, Europe, the United States, and Japan, the book shows that though Balanced Scorecard has been adopted widely, it is practiced in different forms and with varying degrees of success. Making Scorecards Actionable helps in creating and communicating a total comprehensive strategy to all organizational members from the top down. * Provides a long-term view of what the company's strategic objectives really are. * Shows how to make use of knowledge gained through experience. * Demonstrates the required flexibility of such a system to cope with the fast-changing business environment. * This book provides a practice-based follow on from the successful Performance Drivers by Olve, Roy and Welter (0471 986232) Readership: Operational managers, consultants, and business students.

Measure What Matters

Author : John Doerr
Publisher : Penguin
ISBN 13 : 052553623X
Total Pages : 322 pages
Book Rating : 4.5/5 (255 download)

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Book Synopsis Measure What Matters by : John Doerr

Download or read book Measure What Matters written by John Doerr and published by Penguin. This book was released on 2018-04-24 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 New York Times Bestseller Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth—and how it can help any organization thrive. In the fall of 1999, John Doerr met with the founders of a start-up whom he'd just given $12.5 million, the biggest investment of his career. Larry Page and Sergey Brin had amazing technology, entrepreneurial energy, and sky-high ambitions, but no real business plan. For Google to change the world (or even to survive), Page and Brin had to learn how to make tough choices on priorities while keeping their team on track. They'd have to know when to pull the plug on losing propositions, to fail fast. And they needed timely, relevant data to track their progress—to measure what mattered. Doerr taught them about a proven approach to operating excellence: Objectives and Key Results. He had first discovered OKRs in the 1970s as an engineer at Intel, where the legendary Andy Grove ("the greatest manager of his or any era") drove the best-run company Doerr had ever seen. Later, as a venture capitalist, Doerr shared Grove's brainchild with more than fifty companies. Wherever the process was faithfully practiced, it worked. In this goal-setting system, objectives define what we seek to achieve; key results are how those top-priority goals will be attained with specific, measurable actions within a set time frame. Everyone's goals, from entry level to CEO, are transparent to the entire organization. The benefits are profound. OKRs surface an organization's most important work. They focus effort and foster coordination. They keep employees on track. They link objectives across silos to unify and strengthen the entire company. Along the way, OKRs enhance workplace satisfaction and boost retention. In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that OKRs have spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.

Performance Drivers

Author : Nils-G¿ran Olve
Publisher : John Wiley & Sons
ISBN 13 : 0471495425
Total Pages : 374 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis Performance Drivers by : Nils-G¿ran Olve

Download or read book Performance Drivers written by Nils-G¿ran Olve and published by John Wiley & Sons. This book was released on 2001-05-08 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Practical Guide to Using the Balanced Scorecard performance drivers Nils-Goran Olve, Jan Roy and Magnus Wetter Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. Previously, many organizations had built their business objectives around financial targets and goals that bore little relation to a long-term strategic vision. Typically, this leaves a gap between the development of a company's strategy and its implementation. The business scorecard, however, provides a more 'balanced view' by looking at not just-financial concerns, but also customers, internal business processes, and learning and growth. But it is not just a system of performance measurement - by focusing on future potential success it can be used as a dynamic management system that reinforces, implements and drives corporate strategy forward. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This is done through the use of some of the most important practical examples in existence, with case studies from ABB, Coca Cola, Electrolux, British Telecom, Nat West, Skandia and Volvo. The desired strategic control system using scorecards that is presented focuses on creating and communicating a total comprehensive picture to all members of the organization from the top down, a long-term view of what the company's strategic objectives really are, how to make use of knowledge gained through experience and the required flexibility of such a system to cope with the fast-changing business environment. This book will provide senior and operational managers, consultants and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation. Reflections on the relations between the Balanced Scorecard and other areas, such as TQM, information systems and intellectual capital and knowledge management are also made. Business Strategy

The Balanced Scorecard

Author : Robert S. Kaplan
Publisher :
ISBN 13 :
Total Pages : 9 pages
Book Rating : 4.:/5 (636 download)

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Book Synopsis The Balanced Scorecard by : Robert S. Kaplan

Download or read book The Balanced Scorecard written by Robert S. Kaplan and published by . This book was released on 2005 with total page 9 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Trainer's Balanced Scorecard

Author : Ajay Pangarkar
Publisher : John Wiley & Sons
ISBN 13 : 1118429850
Total Pages : 402 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis The Trainer's Balanced Scorecard by : Ajay Pangarkar

Download or read book The Trainer's Balanced Scorecard written by Ajay Pangarkar and published by John Wiley & Sons. This book was released on 2012-06-29 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: The balanced scorecard (BSC) is increasingly the strategic business tool of choice for many organizations. One of the four components of the BSC, ?learning and growth,? is largely misunderstood, underutilized, and ineffectively applied. The BSC framework provides an opportunity for management and workplace learning and performance professionals to communicate through a common language, establish realistic and measurable targets, and align and support the rest of the organization in a strategic way. This book provides proven guidance and customizable tools to measure the role of learning and performance, link it to organizational objectives, and communicate to management results in a common language.

Balanced Scorecard Evolution

Author : Paul R. Niven
Publisher : John Wiley & Sons
ISBN 13 : 111893900X
Total Pages : 368 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Balanced Scorecard Evolution by : Paul R. Niven

Download or read book Balanced Scorecard Evolution written by Paul R. Niven and published by John Wiley & Sons. This book was released on 2014-07-17 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best plan is useless without effective execution The future of business has become so unpredictable that yourfive-year plan may be irrelevant next week. To succeed in themodern market, you must constantly assess your progress and adapton the fly. Agility, flexibility, continual learning, andadaptation are the new rules of business success. A differentiatingstrategy is crucial, but it will only lead to competitive advantageif you execute it flawlessly. You'll succeed only if you have theright insight for strategic planning and the agility to executeyour plan. Balanced Scorecard Evolution: A Dynamic Approach to StrategyExecution provides the latest theory and practice fromstrategic planning, change management, and strategy execution toensure your business is flexible, future ready, and primed forexceptional execution. Author Paul R. Niven guides you through thenew principles of The Balanced Scorecard and shows you how to applythem to your planning and strategy execution endeavors. Read case studies that illustrate the theory and practice ofstrategic agility and execution Learn how to create the objectives, measures, targets, andstrategic initiatives that can make your plan a reality Use the latest change management techniques to boost strategyexecution success Gain the knowledge and tools you need to face your challengeshead-on Motivate your employees to change behaviors toward planaccommodation Making a plan isn't enough. You must actually take steps toimplement your plan, and this requires excellent leadership skills.Change can be hard, and your organization may be resistant.Balanced Scorecard Evolution: A Dynamic Approach to StrategyExecution provides everything you need to make thingshappen.

Balanced Scorecard Evolution

Author : Paul R. Niven
Publisher : John Wiley & Sons
ISBN 13 : 1118726316
Total Pages : 374 pages
Book Rating : 4.1/5 (187 download)

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Book Synopsis Balanced Scorecard Evolution by : Paul R. Niven

Download or read book Balanced Scorecard Evolution written by Paul R. Niven and published by John Wiley & Sons. This book was released on 2014-08-04 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best plan is useless without effective execution The future of business has become so unpredictable that your five-year plan may be irrelevant next week. To succeed in the modern market, you must constantly assess your progress and adapt on the fly. Agility, flexibility, continual learning, and adaptation are the new rules of business success. A differentiating strategy is crucial, but it will only lead to competitive advantage if you execute it flawlessly. You'll succeed only if you have the right insight for strategic planning and the agility to execute your plan. Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution provides the latest theory and practice from strategic planning, change management, and strategy execution to ensure your business is flexible, future ready, and primed for exceptional execution. Author Paul R. Niven guides you through the new principles of The Balanced Scorecard and shows you how to apply them to your planning and strategy execution endeavors. Read case studies that illustrate the theory and practice of strategic agility and execution Learn how to create the objectives, measures, targets, and strategic initiatives that can make your plan a reality Use the latest change management techniques to boost strategy execution success Gain the knowledge and tools you need to face your challenges head-on Motivate your employees to change behaviors toward plan accommodation Making a plan isn't enough. You must actually take steps to implement your plan, and this requires excellent leadership skills. Change can be hard, and your organization may be resistant. Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution provides everything you need to make things happen.

Balanced Scorecard

Author : Paul R. Niven
Publisher : John Wiley & Sons
ISBN 13 : 1118045262
Total Pages : 389 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Balanced Scorecard by : Paul R. Niven

Download or read book Balanced Scorecard written by Paul R. Niven and published by John Wiley & Sons. This book was released on 2011-01-04 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.

Budgeting Basics and Beyond

Author : Jae K. Shim
Publisher : John Wiley & Sons
ISBN 13 : 0470454350
Total Pages : 450 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Budgeting Basics and Beyond by : Jae K. Shim

Download or read book Budgeting Basics and Beyond written by Jae K. Shim and published by John Wiley & Sons. This book was released on 2008-12-03 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: If the very thought of budgets pushes your sanity over the limit, then this practical, easy-to-use guide is just what you need. Budgeting Basics and Beyond, Third Edition equips you with an all-in-one resource guaranteed to make the budgeting process easier, less stressful, and more effective. Written by Jae Shim and Joel Siegel, the new edition covers Balanced Scorecard, budgeting for nonprofit organizations, business simulations for executive and management training, and much more!

Beyond Performance Management

Author : Jeremy Hope
Publisher : Harvard Business Press
ISBN 13 : 1422142264
Total Pages : 406 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Beyond Performance Management by : Jeremy Hope

Download or read book Beyond Performance Management written by Jeremy Hope and published by Harvard Business Press. This book was released on 2012-01-24 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization’s strategic direction, managing customers and costs, and boosting workforce performance. But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they’re misused by most organizations. For example, executives buy and implement a tool without first asking, “What problem are we trying to solve?” And they use tools to command and control frontline teams, not empower them—a serious and costly mistake. In this eminently useful, clear-eyed book, the authors critically review dozens of well-known management tools—from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. They explain how to select the right tools for your organization, how to implement them correctly, and how to extract maximum value from each. Brimming with rigorous analysis and solid advice, Beyond Performance Management helps you swiftly gauge the value of each management tool, as well as navigate the increasingly crowded field of offerings—so the tools you select deliver fully on their promise.

Implementing Beyond Budgeting

Author : Bjarte Bogsnes
Publisher : John Wiley & Sons
ISBN 13 : 0470405163
Total Pages : 206 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Implementing Beyond Budgeting by : Bjarte Bogsnes

Download or read book Implementing Beyond Budgeting written by Bjarte Bogsnes and published by John Wiley & Sons. This book was released on 2008-12-03 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author describes the serious and systemic problems with traditional management practices, and provides concrete alternatives and practical guidance on how to implement the beyond budgeting methodology, drawing on cases in which he has implemented beyond budgeting in large, global companies.

Improvement Project Execution

Author : Forrest W. Breyfogle
Publisher : BookPros, LLC
ISBN 13 : 1934454168
Total Pages : 1236 pages
Book Rating : 4.9/5 (344 download)

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Book Synopsis Improvement Project Execution by : Forrest W. Breyfogle

Download or read book Improvement Project Execution written by Forrest W. Breyfogle and published by BookPros, LLC. This book was released on 2008-06 with total page 1236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume thoroughly documents Integrated Enterprise Excellence (IEE) benefits and measurement techniques and provides a step-by-step Project Define-Measure-Analyze-Improve-Control (P-DMAIC) roadmap, enabling a true integration of Six Sigma and Lean tools.