Author : Samantha Shearer
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (135 download)
Book Synopsis Bedside Shift Report and how Patients Perceive Their Quality of Care by : Samantha Shearer
Download or read book Bedside Shift Report and how Patients Perceive Their Quality of Care written by Samantha Shearer and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is quality of care? How does an individual obtain quality of care? These are some of the questions that the health care industry has been trying to understand. Communication among staff is extremely important. The purpose of the shift report is to transfer responsibility from one nursing shift to the other, providing precise details of the patients' state of health and current physical condition (Wildner and Ferri, 2012). Without accurate shift report nurses may miss valuable information leading to adverse effects. With the implementation of bedside shift report it has been shown to improve how patients perceive their quality of care. In one study patient and family members felt they were listened too, were taken into account, were better informed, concerns were dealt with immediately, and thus patients felt an increase in sense of safety (Wildner and Ferri, 2012). The implementation process for incorporating bedside shift report will be a conjoined effort. In order to ensure bedside shift report does indeed improve how patients perceive their quality of care an evaluation plan must occur. The method used in this study is a patient survey (Appendix A) and to view the improvement in patients' quality of care through hospital consumer assessment of healthcare providers and system (CAHPS) hospital survey scores (Appendix B). Once these methods are viewed at the three month mark and then again at the six month mark dissemination of results can take place with upper management and staff.