Be Your Customers Hero

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Be Your Customer's Hero

Author : Adam Toporek
Publisher : AMACOM
ISBN 13 : 0814449069
Total Pages : 270 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Be Your Customer's Hero by : Adam Toporek

Download or read book Be Your Customer's Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.

Building a StoryBrand

Author : Donald Miller
Publisher : HarperCollins Leadership
ISBN 13 : 0718033337
Total Pages : 241 pages
Book Rating : 4.7/5 (18 download)

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Book Synopsis Building a StoryBrand by : Donald Miller

Download or read book Building a StoryBrand written by Donald Miller and published by HarperCollins Leadership. This book was released on 2017-10-10 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times best-selling author and marketing expert Donald Miller. And they are making millions. If you use the wrong words to talk about your product, nobody will buy it. Marketers and business owners struggle to effectively connect with their customers, costing them and their companies millions in lost revenue. In a world filled with constant, on-demand distractions, it has become near-impossible for business owners to effectively cut through the noise to reach their customers, something Donald Miller knows first-hand. In this book, he shares the proven system he has created to help you engage and truly influence customers. The StoryBrand process is a proven solution to the struggle business leaders face when talking about their companies. Without a clear, distinct message, customers will not understand what you can do for them and are unwilling to engage, causing you to lose potential sales, opportunities for customer engagement, and much more. In Building a StoryBrand, Donald Miller teaches marketers and business owners to use the seven universal elements of powerful stories to dramatically improve how they connect with customers and grow their businesses. His proven process has helped thousands of companies engage with their existing customers, giving them the ultimate competitive advantage. Building a StoryBrand does this by teaching you: The seven universal story points all humans respond to; The real reason customers make purchases; How to simplify a brand message so people understand it; and How to create the most effective messaging for websites, brochures, and social media. Whether you are the marketing director of a multibillion-dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.

Hero

Author : Alethea Kontis
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 0544056779
Total Pages : 301 pages
Book Rating : 4.5/5 (44 download)

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Book Synopsis Hero by : Alethea Kontis

Download or read book Hero written by Alethea Kontis and published by Houghton Mifflin Harcourt. This book was released on 2013 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: An intoxicating blend of fairy tale magic, lively wit, and romance spice up this companion novel to Enchanted.

The Customer Signs Your Paycheck

Author : Frank Cooper
Publisher : McGraw Hill Professional
ISBN 13 : 0071635637
Total Pages : 237 pages
Book Rating : 4.0/5 (716 download)

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Book Synopsis The Customer Signs Your Paycheck by : Frank Cooper

Download or read book The Customer Signs Your Paycheck written by Frank Cooper and published by McGraw Hill Professional. This book was released on 2009-08-28 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Positive Service Gets Positive Results—Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.

Hero on a Mission

Author : Donald Miller
Publisher : HarperCollins Leadership
ISBN 13 : 1400228026
Total Pages : 225 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Hero on a Mission by : Donald Miller

Download or read book Hero on a Mission written by Donald Miller and published by HarperCollins Leadership. This book was released on 2022-01-11 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author Donald Miller shares the plan that led him to turn his life around. This actionable guide will teach you how to do the same through journaling prompts and goal-planning exercises. There are four characters in every story: The victim, the villain, the hero, and the guide. These four characters live inside us. If we play the victim, we’re doomed to fail. If we play the villain, we will not create genuine bonds. But if we play the hero or guide, our lives will flourish. The hard part is being self-aware enough to know which character we are playing. In this book, bestselling author Donald Miller uses his own experiences to help you recognize if the character you are currently surfacing is helping you experience a life of meaning. He breaks down the transformational, yet practical, plan that took him from slowly giving up to rapidly gaining a new perspective of his own life’s beauty and meaning, igniting his motivation, passion, and productivity, so you can do the same. In Hero on a Mission, Donald’s lessons will teach you how to: Discover when you are playing the victim and villain. Create a simple life plan that will bring clarity and meaning to your goals ahead. Take control of your life by choosing to be the hero in your story. Cultivate a sense of creativity about what your life can be. Move beyond just being productive to experiencing a deep sense of meaning. Donald will help you identify the many chances you have of being the hero in your life, and the times when you are falling into the trap of becoming the victim. Hero on a Mission will guide you in developing a unique plan that will speak to the challenges you currently face so you can find the fulfillment you have been searching for in your life and work.

Unleashing Your Hero

Author : Kevin D. Brown
Publisher : HarperCollins Leadership
ISBN 13 : 1400228778
Total Pages : 209 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Unleashing Your Hero by : Kevin D. Brown

Download or read book Unleashing Your Hero written by Kevin D. Brown and published by HarperCollins Leadership. This book was released on 2021-10-19 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop, expand, and share your gifts as a leader to inspire others to use their own individual talents in extraordinary ways—from one of the country’s most sought-after motivational speakers with a 30+ year career in franchise development. In Unleashing Your Hero, renowned speaker Kevin Brown shares how the heroes who transformed his life are people just like you. People who stepped up and used their talents to make a positive difference within the hectic moments of everyday life. The same person your employees are looking to and trusting in for guidance and support. Through his real-life examples and stories, Kevin will: Provide you with a new definition of what it means to be a hero who inspires others to rise above and beyond in extraordinary ways. Unpack the four characteristics of a hero, based on the entertaining and enlightening true stories of heroes who entered and forever enriched his life. Help you recognize the extraordinary gifts within you and learn how to share those gifts to make life better for yourself and those you influence. The unconventional yet probable path to business and personal success outlined in Unleashing Your Hero will help you and those you lead build extraordinary, fulfilling, impactful lives—at a time when your employees and your organization need the hero within you more than ever.

What Makes a Hero?

Author : Elizabeth Svoboda
Publisher : Penguin
ISBN 13 : 1101622644
Total Pages : 234 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis What Makes a Hero? by : Elizabeth Svoboda

Download or read book What Makes a Hero? written by Elizabeth Svoboda and published by Penguin. This book was released on 2013-08-29 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: An entertaining investigation into the biology and psychology of why we sacrifice for other people Researchers are now applying the lens of science to study heroism for the first time. How do biology, upbringing, and outside influences intersect to produce altruistic and heroic behavior? And how can we encourage this behavior in corporations, classrooms, and individuals? Using dozens of fascinating real-life examples, Elizabeth Svoboda explains how our genes compel us to do good for others, how going through suffering is linked to altruism, and how acting heroic can greatly improve your mental health. She also reveals the concrete things we can do to encourage our most heroic selves to step forward. It’s a common misconception that heroes are heroic just because they’re innately predisposed to be that way. Svoboda shows why it’s not simply a matter of biological hardwiring and how anyone can be a hero if they're committed to developing their heroic potential.

Be Your Own Hero

Author : Lisa King
Publisher : National Center for Youth Issues
ISBN 13 : 1953945317
Total Pages : 33 pages
Book Rating : 4.9/5 (539 download)

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Book Synopsis Be Your Own Hero by : Lisa King

Download or read book Be Your Own Hero written by Lisa King and published by National Center for Youth Issues. This book was released on 2020-02-13 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help Kids Discover Their Own Inner Hero We often teach children that heroes are famous because of something they did, but it's just as important to teach them that heroes are remembered for who they are. In Be Your Own Hero, Lisa King reveals what it takes to be a real-life hero. And it has a whole lot more to do with character and kindness than anything else! Being a hero takes having the courage to believe in yourself, overcome obstacles, and make the world a better - and brighter - place for everyone around you. And the good news is, we all can do that! It's Hero Week at school, and Quinn Wilson can hardly contain her excitement! Each day, her class will meet a real-life hero, and on Friday they get to dress up as their favorite hero from the past or present. Every other kid in the class knows who they want to be, except for Quinn! There are so many heroes she looks up to! How can she choose just one? But when Quinn's teacher, Mr. Finley, teaches the class some important truths about heroes, Quinn discovers something unexpected. In her search to find a hero in someone else, she actually finds the hero in herself!

Be Your Own Hero

Author : Schwartzen Precil
Publisher : AuthorHouse
ISBN 13 : 1728329914
Total Pages : 162 pages
Book Rating : 4.7/5 (283 download)

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Book Synopsis Be Your Own Hero by : Schwartzen Precil

Download or read book Be Your Own Hero written by Schwartzen Precil and published by AuthorHouse. This book was released on 2019-10-14 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foster care was Schwartzen Precil's home since he was one years old. He endured many extreme hardships including an encounter with the criminal justice system as a teenager. He used that obstacle as an opportunity to start over. Despite a traumatic childhood, Schwartzen remained hopeful as he developed a resilient spirit. Through the game of basketball, he enhanced his leadership skills which earned him college scholarship. After graduation, he went on to empower and inspires youth and young professionals with his story as he searched for his long lost family. "Many people struggle with acceptance, identity, and emotional instability their entire lives. I decided to stop blaming others and take full responsibility. I became my own hero." -Schwartzen Precil

The Hero In You

Author : Ellis Paul
Publisher : Albert Whitman & Company
ISBN 13 : 080753241X
Total Pages : 35 pages
Book Rating : 4.8/5 (75 download)

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Book Synopsis The Hero In You by : Ellis Paul

Download or read book The Hero In You written by Ellis Paul and published by Albert Whitman & Company. This book was released on 2014-09-01 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: Acclaimed songwriter Ellis Paul brings the inspirational words from his songs to the pages of a new picture book! Based on his award-winning family album of the same name, The Hero in You introduces kids to thirteen real-life American heroes. From Chief Joseph to Rosa Parks, their remarkable, heroic lives motivate and encourage us to aim high and try our best. Also included is a special edition CD of The Hero in You with 14 songs and exclusive introductory tracks from Ellis Paul. Readers can listen along to the lyrical book text, then read additional facts about the heroes on each spread.

The Hero Is You

Author : Kendra Levin
Publisher : Mango Media Inc.
ISBN 13 : 1633410269
Total Pages : 327 pages
Book Rating : 4.6/5 (334 download)

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Book Synopsis The Hero Is You by : Kendra Levin

Download or read book The Hero Is You written by Kendra Levin and published by Mango Media Inc.. This book was released on 2016-11-01 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conquer writer’s block, love what you write, and finish what you start with this motivational self-care book for writers. Imagine having your own personal mentor—someone encouraging yet honest, who could help you set and achieve your goals, turn your moments of doubt and fear into sources of strength, and discover what you’re truly capable of when you’re at your best. Life coach and publishing industry veteran Kendra Levin is that mentor. And in The Hero Is You, she can help you do the best writing of your life—and live your best life while doing it. With wisdom drawn from her years as a life coach for writers and behind-the-scenes stories from a panoply of bestselling authors, Levin shows you how to become the hero in the narrative of your own process. Offering a fresh approach to Joseph Campbell’s storytelling archetype, the Hero’s Journey, The Hero Is You includes more than thirty exercises designed to help you reinvent your creative process from the inside out. This book will show you how to: Identify your biggest challenges and render them powerlessStart a project that you love—and stick with itDesign a structure for writing regularly

Who's Your Hero?

Author : David Bowman
Publisher :
ISBN 13 : 9781590386910
Total Pages : 80 pages
Book Rating : 4.3/5 (869 download)

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Book Synopsis Who's Your Hero? by : David Bowman

Download or read book Who's Your Hero? written by David Bowman and published by . This book was released on 2006-10 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who?s Your Hero? volume 2 teaches how children ages 3 and up can be like Alma, Enos, and Helaman?s stripling warriors in their everyday lives. Full-color, fun illustrations will keep the attention of pre-readers. Volume 2 Book of Mormon stories include: ?Helaman?s Warriors Respect Their Parents,? ?Enos Sincerely Prays,? and ?Alma Apologizes.? Family home evening ideas and activities are also featured at the end of each story. Who?s Your Hero? is ideal for teaching children to love the Book of Mormon!?What I love is the simple values that are taught through this book in a way that my three-year-old son understands and is really able to apply them. I cannot wait for Volume 2 to come out!??Sara from the Internet?My seven-year-old reads it alone and my five-year-old always wants it read again and again. I can?t think of better heroes for them, and Bowman makes these familiar names and people come to life with everyday examples of how to apply their teachings to today?s life.??Dixie from the Internet

My Dad's a Hero

Author : Rebecca Christiansen
Publisher :
ISBN 13 : 9781595712097
Total Pages : 0 pages
Book Rating : 4.7/5 (12 download)

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Book Synopsis My Dad's a Hero by : Rebecca Christiansen

Download or read book My Dad's a Hero written by Rebecca Christiansen and published by . This book was released on 2007-08-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your dad (or mom) serves in the U.S. military, you can bet he's a real lilfe hero. This book explains all the great stuff your dad does while he's away. A must have brag book for every military child to share with friends or family!

The Happy Hero

Author : Solitaire Townsend
Publisher : Unbound Publishing
ISBN 13 : 1911586386
Total Pages : 237 pages
Book Rating : 4.9/5 (115 download)

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Book Synopsis The Happy Hero by : Solitaire Townsend

Download or read book The Happy Hero written by Solitaire Townsend and published by Unbound Publishing. This book was released on 2017-10-10 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if saving the world was good for you? That’s my promise in The Happy Hero. That you can be happier and healthier simply by making a difference to the world around you. I call this formula ‘positive+action’, and after decades of researching, writing about and living positive+action I’ve become convinced this the answer to enjoying a better life. I want to tell you stories of the people who have already discovered this secret. And set out the principles for how to feel good by doing good. Which sounds simple. Except that there’s so much that needs to change, where do you even start? Everyday our media finds another international crisis or health scare, another predator or disaster. We are subject to an overwhelming barrage of fear and negativity each time we open our phones or switch on the TV. We have been trained out of happiness by these stories and turned into the victims of our own lives rather than the heroes. The Happy Hero will offer a simple solution: stop worrying about the world and start making it better. Because new research shows that trying to make a difference, even in the smallest ways, can extend your life, improve your relationships and even help you recover from a cold! And luckily, many of the changes we need to make to build a better world, we should want to do anyway. In The Happy Hero I’ll share the emerging evidence of how heroism can make you happy. I’ll also provide practical examples for getting started. This book will even take on the most intractable and complicated problem facing all of us: climate change. And we’ll discover how solving it will solve so much more. The UK’s top medical journal recently reported that the best way to protect your heart and slim your waistline is to count the carbon rather than calories in your food. The US Military insists that renewable energy will make our countries energy independent and help reduce conflict by providing cheaper sources of power to the poorest. In our own lives, we know that saving energy simply saves money. Together we can cut even huge challenges like climate change down to size. And every step and every action will come with their own reward.

Veterans: Heroes in Our Neighborhood

Author : Valerie Pfundstein
Publisher : Pfun-Omenal Stories
ISBN 13 : 9780578135106
Total Pages : 0 pages
Book Rating : 4.1/5 (351 download)

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Book Synopsis Veterans: Heroes in Our Neighborhood by : Valerie Pfundstein

Download or read book Veterans: Heroes in Our Neighborhood written by Valerie Pfundstein and published by Pfun-Omenal Stories. This book was released on 2013-12-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A boy asks his father for help after his teacher asks each of her pupils to name a veteran whom he or she knows. The boy soon discovers that many of the familiar people who work in his neighborhood are heroes who have served in the country's military.

You Are a Miserable Excuse for a Hero!

Author : Bob Powers
Publisher : St. Martin's Griffin
ISBN 13 : 1429986506
Total Pages : 217 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis You Are a Miserable Excuse for a Hero! by : Bob Powers

Download or read book You Are a Miserable Excuse for a Hero! written by Bob Powers and published by St. Martin's Griffin. This book was released on 2010-07-01 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Do All the Nice Girls End Up Getting Kidnapped and Held for Ransom? In this book, YOU, the reader, are a thirtysomething part-time actor/full-time waiter suddenly caught up in a kidnapping. Julia, the girl you went out with last night, has been TAKEN HOSTAGE. What will you do? Will you go to the police and ask for help? Will you burst into the hideout, killing everyone in sight, then tell Julia that she shouldn't misinterpret this as some sort of big commitment? Or will you unplug your phone and just get really, really drunk? The choice is yours! You awake to the sound of the phone ringing. "Hello?" You hear a man's voice. It is muffled. "We've got Julia." "Wait, what do you mean?" "We have kidnapped your girlfriend. If you ever want to see her again---" "Whoa, she's not my girlfriend," you say. "I just met her. I mean, I had a good time with her and all, but I wanna take it slow with this one, I think." "We understand," the voice says. "But she's new to the city, and presently, you're all she has. Give us fifty thousand dollars by tomorrow or we'll blow her head off." If you want to go and ask your parents if you can borrow fifty thousand dollars, go to page 173. If you want to have sex with your ex-girlfriend, consider getting back together with her, then think better of it, go to page 183. BE VERY CAREFUL! You're directing the story and the CHOICES you make can result in MURDER, GRADUATE SCHOOL ENROLLMENT, TORTURE, MARRIAGE, POST-APOCALYPTIC SLAVERY, UNWANTED PREGNANCY, even TEMPING! It's YOUR STORY and YOUR LIFE. All you've got to do is decide which page you want to turn to. JUST MAKE A CHOICE!

I'm No Hero

Author : Charlie Plumb
Publisher :
ISBN 13 : 9781881886013
Total Pages : 292 pages
Book Rating : 4.8/5 (86 download)

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Book Synopsis I'm No Hero by : Charlie Plumb

Download or read book I'm No Hero written by Charlie Plumb and published by . This book was released on 1995-11 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'I'm No Hero' is the story of Charlie Plumb, but it is also the story of all POWs who faced an isolated world of degradation, loneliness, tedium, hunger, and pain. It is no pretty story. It tells of the torture room with walls built to muffle human screams, of the 'rope trick' and 'fanbelt' techniques designed to make a man talk, of illness, of insanity. But it also tells of the ingenuity and creativity which allowed the men to outsmart their guards and to set up communication systems, classes, escape plans, and to maintain their chain of command. It is a revealing story. It pictures men who are reduced to the basics physically, mentally, emotionally, and spiritually. It shows how these situations can be survived with individual integrity and pride intact. It tells of growing relationships with God which came as a result of desperate need. It outlines a closed society's methods of developing rules which allow members to live together in harmony. It is a story of hope, for it suggests that the techniques used by POWs to survive their conditions can be used by others to overcome similar situations faced in day-to-day living.