Be Amazing Or Go Home

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Be Amazing or Go Home

Author : Shep Hyken
Publisher : Sound Wisdom
ISBN 13 : 1640951504
Total Pages : 181 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis Be Amazing or Go Home by : Shep Hyken

Download or read book Be Amazing or Go Home written by Shep Hyken and published by Sound Wisdom. This book was released on 2019-10-01 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to be amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.

Amaze Every Customer Every Time

Author : Shep Hyken
Publisher : Greenleaf Book Group
ISBN 13 : 1626340099
Total Pages : 249 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Amaze Every Customer Every Time by : Shep Hyken

Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are you waiting for? Let the amazement begin! The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time. In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation--with a serious competitive edge.

The Amazement Revolution

Author : Shep Hyken
Publisher : Greenleaf Book Group
ISBN 13 : 1608321061
Total Pages : 216 pages
Book Rating : 4.6/5 (83 download)

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Book Synopsis The Amazement Revolution by : Shep Hyken

Download or read book The Amazement Revolution written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2011 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.

I'll Be Back

Author : Shep Hyken
Publisher : Sound Wisdom
ISBN 13 : 1640953027
Total Pages : 217 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis I'll Be Back by : Shep Hyken

Download or read book I'll Be Back written by Shep Hyken and published by Sound Wisdom. This book was released on 2021-09-21 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

Go Big or Go Home

Author : Will Hobbs
Publisher : Harper Collins
ISBN 13 : 0061963666
Total Pages : 217 pages
Book Rating : 4.0/5 (619 download)

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Book Synopsis Go Big or Go Home by : Will Hobbs

Download or read book Go Big or Go Home written by Will Hobbs and published by Harper Collins. This book was released on 2009-10-13 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: A meteorite is hurtling toward the Black Hills of South Dakota. . . . Brady Steele's love for all things extreme is given a boost when a fireball crashes through the roof of his house. It turns out that Brady's space rock is one of the rarest meteorites ever found. In fact, a professor from a nearby museum wants to study it in search of extraterrestrial bacteria, hoping to discover the first proof of life beyond Earth. During a wild week of extreme bicycling, fishing, and caving, Brady discovers he's able to do strange and wonderful feats that shouldn't be possible. At the same time, he's developing some frightening symptoms. Could he be infected with long-dormant microbes from space? Is his meteorite a prize . . . or a menace?

Home Home

Author : Lisa Allen-Agostini
Publisher : Ember
ISBN 13 : 1984893610
Total Pages : 161 pages
Book Rating : 4.9/5 (848 download)

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Book Synopsis Home Home by : Lisa Allen-Agostini

Download or read book Home Home written by Lisa Allen-Agostini and published by Ember. This book was released on 2021-07-13 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fans of Monday's Not Coming and Girl in Pieces will love this award-winning novel about a girl on the verge of losing herself and her unlikely journey to recovery after she is removed from anything and everyone she knows to be home. Moving from Trinidad to Canada wasn't her idea. But after being hospitalized for depression, her mother sees it as the only option. Now, living with an estranged aunt she barely remembers and dealing with her "troubles" in a foreign country, she feels more lost than ever. Everything in Canada is cold and confusing. No one says hello, no one walks anywhere, and bus trips are never-ending and loud. She just wants to be home home, in Trinidad, where her only friend is going to school and Sunday church service like she used to do. But this new home also brings unexpected surprises: the chance at a family that loves unconditionally, the possibility of new friends, and the promise of a hopeful future. Though she doesn't see it yet, Canada is a place where she can feel at home--if she can only find the courage to be honest with herself. "A hopeful story about finding one's place."-Kirkus Reviews, Starred review

The Convenience Revolution

Author : Shep Hyken
Publisher : Sound Wisdom
ISBN 13 : 1640950532
Total Pages : 173 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis The Convenience Revolution by : Shep Hyken

Download or read book The Convenience Revolution written by Shep Hyken and published by Sound Wisdom. This book was released on 2018-10-02 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.

Always Come Home to Me

Author : Belle Yang
Publisher : Candlewick Press
ISBN 13 : 9780763628994
Total Pages : 36 pages
Book Rating : 4.6/5 (289 download)

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Book Synopsis Always Come Home to Me by : Belle Yang

Download or read book Always Come Home to Me written by Belle Yang and published by Candlewick Press. This book was released on 2007-08-28 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: When their doves, Butterfly and Squeaky, disappear, siblings Mei-Mei and Di-Di are devastated and run away from home, determined to find their beloved pets.

Let's Go Home

Author : Cynthia Rylant
Publisher : Simon & Schuster Books for Young Readers
ISBN 13 : 9781416908395
Total Pages : 0 pages
Book Rating : 4.9/5 (83 download)

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Book Synopsis Let's Go Home by : Cynthia Rylant

Download or read book Let's Go Home written by Cynthia Rylant and published by Simon & Schuster Books for Young Readers. This book was released on 2005-10-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Wonderful Things About A House

A Good Home

Author : Cynthia Reyes
Publisher : BPS Books
ISBN 13 : 1927483484
Total Pages : 323 pages
Book Rating : 4.9/5 (274 download)

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Book Synopsis A Good Home by : Cynthia Reyes

Download or read book A Good Home written by Cynthia Reyes and published by BPS Books. This book was released on 2013-05 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The memoirs of Cynthia Reyes, author of non-fiction stories for various Toronto newspapers and magazines, which tells of her marriage, children, and an accident which changed her life. Reyes also talks about some of her childhood homes and memories and the things that led her to the career she now has.

It's 5 AM GO HOME

Author : Michael Scott Novilla
Publisher :
ISBN 13 : 9780999750209
Total Pages : 266 pages
Book Rating : 4.7/5 (52 download)

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Book Synopsis It's 5 AM GO HOME by : Michael Scott Novilla

Download or read book It's 5 AM GO HOME written by Michael Scott Novilla and published by . This book was released on 2019-07-19 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to throw a 5-Star wedding, party or event? Michael Scott Novilla, the founder of world-class venue NOVA 535, has produced over two thousand 5-Star weddings and events the "NOVA" way! Michael's first book offers an insider's insights into the wild and hilarious, surprisingly personal, and always educational world of hosting Live Events.

Go Big or Go Home

Author : Kat Von D
Publisher : Harper Design
ISBN 13 : 9780062339041
Total Pages : 0 pages
Book Rating : 4.3/5 (39 download)

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Book Synopsis Go Big or Go Home by : Kat Von D

Download or read book Go Big or Go Home written by Kat Von D and published by Harper Design. This book was released on 2014-11-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With passion and unflinching honesty, renowned tattoo artist and New York Times bestselling author Kat Von D chronicles her journey to develop greater personal strength by taking bigger risks in life, love, and her art in this stunning illustrated book. In Go Big or Go Home, her most intensely personal work yet, Kat Von D raises the expository and tattoo bar as she writes candidly about her greatest desires, fears, successes, and failures, and shares how she has dealt with them–for better or worse. In seven thematic essays, she addresses issues close to her heart–individuality, strength, creativity, independence, presence, wisdom, and altruism–and draws on engaging and inspiring stories from her own life and those of her clients throughout each section. Aligned with this focus on risk taking, making bold moves, and taking responsibility for her actions is Kat's decision to create only large-scale tattoos especially for this book. Each tattoo represents a two-fold commitment: one from Kat as an artist, and the other from the client, for whom the tattoo almost always represents a significant event or a visible manifestation of his or her evolving inner self. Filled with Kat's sketches, handwriting, and specially commissioned photographs of tattoos–both in process and complete–Go Big or Go Home features a range of astounding work on both regular citizens and the many celebrities who seek her out, including songwriter Linda Perry, Green Day's Billie Joe Armstrong, actor Ewan McGregor, rapper Game, and comedian Bobcat Goldthwait. Above all, this special book captures the candor, compassion, and enormous talent of an artist beloved by millions worldwide.

Who Says You Can't Go Home?

Author : B. Loren
Publisher : Independently Published
ISBN 13 :
Total Pages : 385 pages
Book Rating : 4.5/5 (96 download)

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Book Synopsis Who Says You Can't Go Home? by : B. Loren

Download or read book Who Says You Can't Go Home? written by B. Loren and published by Independently Published. This book was released on 2021-01-17 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Being an outsider is tough.Being an outsider in your own home and not knowing why is soul-crushing. It is isolating, painful, and confusing. Loneliness and longing are your reality. You're consumed with guilt, self-deprecating inner dialogue, and worst of all, the fear of doing even the smallest thing wrong. You spend a lot of time alone...even when you're not. You watch a lot of TV.Obviously, this is all your fault. Obviously, the reason you are living this way is because of something you did to warrant it. If they beat you, you deserved it. If they punish you, you asked for it. You never want to go home, but you don't have a choice because you've never had a choice. This is it. This is what you have. This is all you know.And yet, you still smile when you sometimes catch a glimpse of the sweeter things and treasure the smallest kindness. Inside, you know life isn't supposed to be like this, but it is. Your life is like a bubble of poison gas that could burst at any moment...you know that. You live that. But how are you supposed to make sense of any of this? How do you make it stop?You can't. You are powerless. You haven't even reached kindergarten yet.From a severely abusive childhood in the inner city of Baltimore, a string of unsatisfying relationships and several broken marriages, to a six-figure income from the multi-million dollar business I built out of my home, this is my story in my own words.I was stolen as a baby when my mother died. I was lied to by my kidnapper and used as a Cinderella punching bag by his never-ending parade of "step-mothers" and girlfriends, and much worse when he didn't have one.This memoir covers the good, the bad, and the ugly.As this story unfolds, my hope is that you, the reader, will discover a little girl who survived that abusive childhood, healed, and empowered herself through discipline and hard work. I hope you see a girl who became a woman who learned from her mistakes and a whole human being who loves her newfound family with all her heart.I am no longer an outsider. I can go home now.

The Cult of the Customer

Author : Shep Hyken
Publisher : Sound Wisdom
ISBN 13 : 1640951547
Total Pages : 184 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis The Cult of the Customer by : Shep Hyken

Download or read book The Cult of the Customer written by Shep Hyken and published by Sound Wisdom. This book was released on 2020-03-17 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.

Pavi Sharma's Guide to Going Home

Author : Bridget Farr
Publisher : Little, Brown Books for Young Readers
ISBN 13 : 031649108X
Total Pages : 272 pages
Book Rating : 4.3/5 (164 download)

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Book Synopsis Pavi Sharma's Guide to Going Home by : Bridget Farr

Download or read book Pavi Sharma's Guide to Going Home written by Bridget Farr and published by Little, Brown Books for Young Readers. This book was released on 2019-09-17 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Fosters meets The Great Gilly Hopkins in this moving novel of a young girl who as sets off on an important mission to save a fellow foster kid from the home that still haunts her nightmares. Twelve-year-old Pavi Sharma is an expert at the Front Door Face: the perfect mix of puppy dog eyes and a lemonade smile, the exact combination to put foster parents at ease as they open their front door to welcome you in. After being bounced around between foster families and shelter stays, Pavi is a foster care expert, and she runs a "business" teaching other foster kids all she has learned. With a wonderful foster family in mom Marjorie and brother Hamilton, things are looking up for Pavi. Then Pavi meets Meridee: a new five-year-old foster kid, who is getting placed at Pavi's first horrendous foster home. Pavi knows no one will trust a kid about what happened on Lovely Lane, even one as mature as she is, so it's up to her to save Meridee. With help from Hamilton, brooding eighth grader Santos, and Hamilton's somewhat obnoxious BFF Piper, they set off on an important mission with life-changing stakes. Pavi will stop at nothing to keep Meridee safe.

Lemons

Author : Melissa D. Savage
Publisher : Crown Books For Young Readers
ISBN 13 : 1524700126
Total Pages : 322 pages
Book Rating : 4.5/5 (247 download)

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Book Synopsis Lemons by : Melissa D. Savage

Download or read book Lemons written by Melissa D. Savage and published by Crown Books For Young Readers. This book was released on 2017 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: After her mother dies in 1975, ten-year-old Lemonade must live with her grandfather in a small town famous for Bigfoot sitings and soon becomes friends with Tobin, a quirky Bigfoot investigator.

Ways of Going Home

Author : Alejandro Zambra
Publisher : Farrar, Straus and Giroux
ISBN 13 : 146682820X
Total Pages : 162 pages
Book Rating : 4.4/5 (668 download)

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Book Synopsis Ways of Going Home by : Alejandro Zambra

Download or read book Ways of Going Home written by Alejandro Zambra and published by Farrar, Straus and Giroux. This book was released on 2013-01-08 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Alejandro Zambra's Ways of Going Home begins with an earthquake, seen through the eyes of an unnamed nine-year-old boy who lives in an undistinguished middleclass housing development in a suburb of Santiago, Chile. When the neighbors camp out overnight, the protagonist gets his first glimpse of Claudia, an older girl who asks him to spy on her uncle Raúl. In the second section, the protagonist is the writer of the story begun in the first section. His father is a man of few words who claims to be apolitical but who quietly sympathized—to what degree, the author isn't sure—with the Pinochet regime. His reflections on the progress of the novel and on his own life—which is strikingly similar to the life of his novel's protagonist—expose the raw suture of fiction and reality. Ways of Going Home switches between author and character, past and present, reflecting with melancholy and rage on the history of a nation and on a generation born too late—the generation which, as the author-narrator puts it, learned to read and write while their parents became accomplices or victims. It is the most personal novel to date from Zambra, the most important Chilean author since Roberto Bolaño.