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Be Amazing Or Go Home
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Book Synopsis Be Amazing Or Go Home by : Shep Hyken
Download or read book Be Amazing Or Go Home written by Shep Hyken and published by . This book was released on 2019-10 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master-and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:¿Showing up ready to be amazing¿Being proactive¿Craving feedback¿Taking responsibility¿Embracing authenticity¿Focusing on excellence¿Turning misery into magicOnce you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
Book Synopsis Be Amazing or Go Home by : Shep Hyken
Download or read book Be Amazing or Go Home written by Shep Hyken and published by Sound Wisdom. This book was released on 2019-10-01 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to be amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
Book Synopsis Amaze Every Customer Every Time by : Shep Hyken
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Download or read book Moments of Magic written by Shep Hyken and published by Shepard Presentations, LLC. This book was released on 1993 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Go Big or Go Home written by Will Hobbs and published by Harper Collins. This book was released on 2008-02-19 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: A meteorite is hurtling toward the Black Hills of South Dakota. . . . Brady Steele watches in awe as a fireball comes crashing through the roof of his house. Brady immediately calls up his cousin, Quinn. They both love all things extreme, and this is the most extreme thing ever! Fred, as Brady names his space rock, turns out to be one of the rarest meteorites ever found. Professor Rip Ripley from the museum in Hill City wants to study a sliver of it in search of extraterrestrial bacteria. He's hoping to discover the first proof of life beyond Earth, a momentous breakthrough for the new science of astrobiology. During a wild week of extreme bicycling, fishing, and caving, Brady and Quinn battle their rivals, the notorious Carver boys, for possession of the meteorite. With each new day, Brady is discovering he's able to do strange and wonderful feats that shouldn't be possible. At the same time, he's developing some frightening symptoms. Could he be infected with long-dormant microbes from space? Is Fred a prize or a menace?
Download or read book I'll Be Back written by Shep Hyken and published by Sound Wisdom. This book was released on 2021-09-21 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Book Synopsis The Amazement Revolution by : Shep Hyken
Download or read book The Amazement Revolution written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2011 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.
Book Synopsis The Convenience Revolution by : Shep Hyken
Download or read book The Convenience Revolution written by Shep Hyken and published by Sound Wisdom. This book was released on 2018-10-02 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.
Book Synopsis Going Home to Africa by : Dot Bekker
Download or read book Going Home to Africa written by Dot Bekker and published by National Archives of Zimbabwe. This book was released on 2021-04-28 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dot Bekker was born and raised in Bulawayo in the south-west of Zimbabwe. After thirty-eight years away ¬- twenty of those in Europe - she decided to return to the country of her birth; however rather than hop on a plane, Dot chose to drive there: all by herself at the age of sixty, in a twenty-year-old 2WD Ford Transit van that she converted into her home. Dot spent eight and a half months covering 20,000km of some of the toughest overlanding routes in the world, through West and Central Africa. This is her story.Follow Dot's extraordinary 20,000km adventure in her first book, Going Home to Africa, where she describes the ups and downs she faced over the course of her grand expedition: the countries, the people, insane traffic, corrupt borders, marriage proposals, perilous potholes and good old Africa Roadside Assistance.Her fascinating journal also highlights the varied landscapes and cultural history of Africa that she discovered along the way, the strange, funny and sometimes terrifying situations that she encountered, and the numerous challenges that she and BlueBelle endured - all the while navigating her own personal internal journey.At the time of writing Dot still lives in and travels with BlueBelle whenever possible and can be seen out and about meeting people and making things happen in her beloved Zimbabwe. Since her return to Bulawayo, Dot has been tirelessly seeking ways to improve the future for rural communities in Zimbabwe. Her twenty years of business coaching experience is helping to enhance their traditional lifestyle with 21st Century technology in order to actively encourage sustainable development. Another of her passions is giving vulnerable and disadvantaged girls access to education, to which end she created the non-profit organisation, Kusasa. She very much believes that making progress in the gender equality/equity agenda through education is vital for her country.She is also already working on the sequel to Going Home in Africa, which will detail the experience of returning to her homeland and the many joys and challenges she has faced since her return, it will be titled Being Home in Africa.Alongside all this, she has also decided to encourage more women to visit Africa and will be running small women-only group tours from 2022 in Zimbabwe, Namibia and South Africa. Watch her Facebook page for details of Going Home to Africa Tours.To find out about Dot's journey as it continues, look at @goinghometoafrica on Facebook and Instagram or on the website www.goinghometoafrica.com for blogs and updates. To find out about the girls' education fund, look at @kusasa.africa on Facebook and Instagram or on the website www.kusasa.africa.
Book Synopsis Who Says You Can't Go Home? by : B. Loren
Download or read book Who Says You Can't Go Home? written by B. Loren and published by Independently Published. This book was released on 2021-01-17 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Being an outsider is tough.Being an outsider in your own home and not knowing why is soul-crushing. It is isolating, painful, and confusing. Loneliness and longing are your reality. You're consumed with guilt, self-deprecating inner dialogue, and worst of all, the fear of doing even the smallest thing wrong. You spend a lot of time alone...even when you're not. You watch a lot of TV.Obviously, this is all your fault. Obviously, the reason you are living this way is because of something you did to warrant it. If they beat you, you deserved it. If they punish you, you asked for it. You never want to go home, but you don't have a choice because you've never had a choice. This is it. This is what you have. This is all you know.And yet, you still smile when you sometimes catch a glimpse of the sweeter things and treasure the smallest kindness. Inside, you know life isn't supposed to be like this, but it is. Your life is like a bubble of poison gas that could burst at any moment...you know that. You live that. But how are you supposed to make sense of any of this? How do you make it stop?You can't. You are powerless. You haven't even reached kindergarten yet.From a severely abusive childhood in the inner city of Baltimore, a string of unsatisfying relationships and several broken marriages, to a six-figure income from the multi-million dollar business I built out of my home, this is my story in my own words.I was stolen as a baby when my mother died. I was lied to by my kidnapper and used as a Cinderella punching bag by his never-ending parade of "step-mothers" and girlfriends, and much worse when he didn't have one.This memoir covers the good, the bad, and the ugly.As this story unfolds, my hope is that you, the reader, will discover a little girl who survived that abusive childhood, healed, and empowered herself through discipline and hard work. I hope you see a girl who became a woman who learned from her mistakes and a whole human being who loves her newfound family with all her heart.I am no longer an outsider. I can go home now.
Book Synopsis I Want to Go Home by : Gordon Korman
Download or read book I Want to Go Home written by Gordon Korman and published by Scholastic Canada. This book was released on 2015-05-01 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gordon Korman’s uproarious, outrageous, and all-too-familiar summer camp adventure is BACK! Rudy Miller really isn’t into the whole camping thing. So when his parents send him to Camp Algonkian “for his own good” all he wants to do is go home. Rudy teams up with his cabin-mate Mike for a series of carefully planned — yet hilariously bungled — escape attempts. Unfortunately, their counsellor (and nemesis) Chip is as determined to keep them there as they are to get away. Rudy and Mike spend their days plotting, playing chess, and working off punishments for their failed escapes. Hmmm, maybe it isn’t such a bad way to spend the summer after all . . .
Download or read book Refugee written by Alan Gratz and published by Scholastic Inc.. This book was released on 2017-07-25 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The award-winning, #1 New York Times bestselling novel from Alan Gratz tells the timely--and timeless--story of three different kids seeking refuge. A New York Times bestseller! JOSEF is a Jewish boy living in 1930s Nazi Germany. With the threat of concentration camps looming, he and his family board a ship bound for the other side of the world... ISABEL is a Cuban girl in 1994. With riots and unrest plaguing her country, she and her family set out on a raft, hoping to find safety in America... MAHMOUD is a Syrian boy in 2015. With his homeland torn apart by violence and destruction, he and his family begin a long trek toward Europe... All three kids go on harrowing journeys in search of refuge. All will face unimaginable dangers -- from drownings to bombings to betrayals. But there is always the hope of tomorrow. And although Josef, Isabel, and Mahmoud are separated by continents and decades, shocking connections will tie their stories together in the end. As powerful and poignant as it is action-packed and page-turning, this highly acclaimed novel has been on the New York Times bestseller list for more than four years and continues to change readers' lives with its meaningful takes on survival, courage, and the quest for home.
Book Synopsis The Cult of the Customer by : Shep Hyken
Download or read book The Cult of the Customer written by Shep Hyken and published by Sound Wisdom. This book was released on 2020-03-17 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
Download or read book The Half Book written by Dan Duffy and published by . This book was released on 2015-12-14 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: He got the job. He got the girl. He got the diagnosis. Son of a... Dan Duffy was twenty-nine when he heard the worst three words imaginable: "you have cancer." Testicular. Stage three. His life became equal parts fear and anger, with a dash of stupidity for flavor. From systematically alienating everyone around him to embracing psychological and physical acts of acute masochism and loathing, cancer became the least of his worries. It was at his lowest point where Dan found salvation in common sense, and redemption in his ultimate purpose to give people the truth, and ultimately hope, while facing this disease. Dan has often said, "Cancer is going to hit you like a truck. Period. You can either brace for impact, or get run over." Dan's story will make you laugh, make you think, and affirm that no one is alone in this fight.
Download or read book Going Home written by Cliff McNish and published by Hachette UK. This book was released on 2014-04-03 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: At the Happy Paws Rescue Centre, every pet dreams of one thing: going home. But Ralph, Mitch, Bessie and Fred are the no-hopers: dogs so difficult or troublesome they aren't expected to ever go home. Ralph's face is scarred. Bessie can't stand to be touched. Mitch can't stop chasing cats and Fred . . . has just given up. Who'd want to adopt any of them instead of a cute little puppy? But when Happy Paws reviews its policy of never putting an unwanted pet down, time starts running out for the dogs. Can they prove that they're worth a second chance? Will there be hope for the no-hopers after all?
Download or read book Today We Go Home written by Kelli Estes and published by Sourcebooks, Inc.. This book was released on 2019-09-03 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Today We Go Home shines an illuminating light on history and the female soldiers who have served this country from the Civil War to Afghanistan today. Kelli Estes passionately brings the past to life, interweaving the story of two women from different centuries whose journey towards hope is timeless."—GWENDOLYN WOMACK, USA Today bestselling author of The Fortune Teller and The Time Collector In this evocative work of historical fiction, USA Today bestselling author Kelli Estes pairs two military women who—in the Civil War and Afghanistan—share determination, honor, and a call to serve the United States, no matter the cost. Seattle, Washington: Larkin Bennett has always known her place, whether it's surrounded by her loving family in the lush greenery of the Pacific Northwest or conducting a dusty patrol in Afghanistan. But all of that changed the day tragedy struck her unit and took away everything she held dear. Soon after the disaster, Larkin discovers an unexpected treasure—the diary of Emily Wilson, a young woman who disguised herself as a man to fight for the Union in the Civil War. As Larkin struggles to heal, she finds herself drawn deeply into Emily's life and the secrets she kept. Indiana, 1861: The only thing more dangerous to Emily Wilson than a rebel soldier is the risk of her own comrades in the Union Army discovering her secret. But, as the war marches on and takes its terrible toll, Emily begins to question everything she thought she was willing to risk her life for. Historical fiction fans of Marie Benedict, Beatriz Williams, and Kate Quinn will be inspired by this story of two women in militaries, separated by centuries, but united in hope and dignity.
Book Synopsis The Perfect $100,000 House by : Karrie Jacobs
Download or read book The Perfect $100,000 House written by Karrie Jacobs and published by Penguin. This book was released on 2007-05-29 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: A home of one’s own has always been a cornerstone of the American dream, fulfilling like nothing else the desire for comfort, financial security, independence, and with a little luck, even a touch of distinctive character, or even beauty. But what we have come to regard as almost a national birthright has recently begun to elude more and more prospective homebuyers. Where housing is concerned, affordable and well-crafted rarely exist together. Or do they? For years, founding editor-in-chief of Dwell magazine and noted architecture and design critic Karrie Jacobs had been confronting this question both professionally and personally. Finally, she decided to see for herself whether it was possible to build the home of her own dreams for a reasonable sum. The Perfect $100,000 House is the story of that quest, a search that takes her from a two-week crash course in housebuilding in Vermont to a road trip of some 14,000 miles. In the course of her journey Jacobs encounters a group of intrepid and visionary architects and builders working to revolutionize the way Americans thinks about homes, about construction techniques, and about the very idea of community. By her trip’s end Jacobs, has not only had a practical and sobering education in the economics, aesthetics, and politics of homebuilding, but has been spurred to challenge her own deeply held beliefs about what constitutes an ideal home. The Perfect $100,000 House is a compelling and inspiring demonstration that we can live in homes that are sensible, modest, and beautiful.
