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Author : Logical Operations
Publisher :
ISBN 13 : 9781424623051
Total Pages : pages
Book Rating : 4.6/5 (23 download)
Download or read book (AXZO-AMAZON) Telephone Courtesy and Customer Service, Fourth Edition written by Logical Operations and published by . This book was released on 2014-06-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lloyd Finch
Publisher :
ISBN 13 :
Total Pages : 118 pages
Book Rating : 4.:/5 (11 download)
Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by . This book was released on 2009 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Author : Lloyd C. Finch
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (847 download)
Download or read book Telephone Courtesy & Customer Service written by Lloyd C. Finch and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lloyd C. Finch
Publisher : Crisp Learning
ISBN 13 : 9781426031243
Total Pages : 119 pages
Book Rating : 4.0/5 (312 download)
Download or read book Telephone Courtesy & Customer Service written by Lloyd C. Finch and published by Crisp Learning. This book was released on 2014-05-14 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Author : Lloyd Finch
Publisher : Crisp Learning
ISBN 13 : 9781426018541
Total Pages : 0 pages
Book Rating : 4.0/5 (185 download)
Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.
Author : Lloyd Finch
Publisher : Crisp Learning
ISBN 13 :
Total Pages : 84 pages
Book Rating : 4.3/5 (97 download)
Download or read book Telephone Courtesy & Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 1990 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
Author : Lloyd C. Finch
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (949 download)
Download or read book Telephone Courtesy and Customer Service written by Lloyd C. Finch and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Hugh O. Pierson
Publisher : William Andrew
ISBN 13 : 0815517394
Total Pages : 419 pages
Book Rating : 4.8/5 (155 download)
Download or read book Handbook of Carbon, Graphite, Diamonds and Fullerenes written by Hugh O. Pierson and published by William Andrew. This book was released on 2012-12-02 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a review of the science and technology of the element carbon and its allotropes: graphite, diamond and the fullerenes. This field has expanded greatly in the last three decades stimulated by many major discoveries such as carbon fibers, low-pressure diamond, and the fullerenes. The need for such a book has been felt for some time. These carbon materials are very different in structure and properties. Some are very old (charcoal), others brand new (the fullerenes). They have different applications and markets and are produced by different segments of the industry. Few studies are available that attempt to review the entire field of carbon as a whole discipline. Moreover these studies were written several decades ago and a generally outdated since the development of the technology is moving very rapidly and scope of applications is constantly expanding and reaching into new fields such as aerospace, automotive, semiconductors, optics, and electronics. In this book the author provides a valuable, up-to-date account of both the newer and traditional forms of carbon, both naturally occurring and man-made. This volume will be a valuable resource for both specialists in, and occasional users of carbon materials.
Author : Harold F. Giles Jr
Publisher : William Andrew
ISBN 13 : 1437734820
Total Pages : 638 pages
Book Rating : 4.4/5 (377 download)
Download or read book Extrusion written by Harold F. Giles Jr and published by William Andrew. This book was released on 2013-09-21 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Extrusion is designed to aid operators, engineers, and managers in extrusion processing in quickly answering practical day-to-day questions. The first part of the book provides the fundamental principles, for operators and engineers, of polymeric materials extrusion processing in single and twin screw extruders. The next section covers advanced topics including troubleshooting, auxiliary equipment, and coextrusion for operators, engineers, and managers. The final part provides applications case studies in key areas for engineers such as compounding, blown film, extrusion blow molding, coating, foam, and reprocessing. This practical guide to extrusion brings together both equipment and materials processing aspects. It covers basic and advanced topics, for reference and training, in thermoplastics processing in the extruder. Detailed reference data are provided on such important operating conditions as temperatures, start-up procedures, shear rates, pressure drops, and safety. A practical guide to the selection, design and optimization of extrusion processes and equipment Designed to improve production efficiency and product quality Focuses on practical fault analysis and troubleshooting techniques
Author : Jef Poortmans
Publisher : John Wiley & Sons
ISBN 13 : 0470091266
Total Pages : 504 pages
Book Rating : 4.4/5 (7 download)
Download or read book Thin Film Solar Cells written by Jef Poortmans and published by John Wiley & Sons. This book was released on 2006-10-16 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thin-film solar cells are either emerging or about to emerge from the research laboratory to become commercially available devices finding practical various applications. Currently no textbook outlining the basic theoretical background, methods of fabrication and applications currently exist. Thus, this book aims to present for the first time an in-depth overview of this topic covering a broad range of thin-film solar cell technologies including both organic and inorganic materials, presented in a systematic fashion, by the scientific leaders in the respective domains. It covers a broad range of related topics, from physical principles to design, fabrication, characterization, and applications of novel photovoltaic devices.
Author : P. M. Visakh
Publisher : Springer Science & Business Media
ISBN 13 : 3642209254
Total Pages : 497 pages
Book Rating : 4.6/5 (422 download)
Download or read book Advances in Elastomers I written by P. M. Visakh and published by Springer Science & Business Media. This book was released on 2013-03-29 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first volume of a two-volume work which summarizes in an edited format and in a fairly comprehensive manner many of the recent technical research accomplishments in the area of Elastomers. “Advances in Elastomers” discusses the various attempts reported on solving these problems from the point of view of the chemistry and the structure of elastomers, highlighting the drawbacks and advantages of each method. It summarize the importance of elastomers and their multiphase systems in human life and industry, and covers all the topics related to recent advances in elastomers, their blends, IPNs, composites and nanocomposites. This first volume focuses on advances on the blends and interpenetrating networks (IPNs) of elastomers.
Author : S. Basu
Publisher : Springer Science & Business Media
ISBN 13 : 0387688153
Total Pages : 383 pages
Book Rating : 4.3/5 (876 download)
Download or read book Recent Trends in Fuel Cell Science and Technology written by S. Basu and published by Springer Science & Business Media. This book was released on 2007-10-20 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers all the proposed fuel cell systems including PEMFC, SOFC, PAFC, MCFC, regenerative fuel cells, direct alcohol fuel cells, and small fuel cells to replace batteries.
Author : Lisa C. Klein
Publisher : Springer Science & Business Media
ISBN 13 : 1461527503
Total Pages : 589 pages
Book Rating : 4.4/5 (615 download)
Download or read book Sol-Gel Optics written by Lisa C. Klein and published by Springer Science & Business Media. This book was released on 2013-11-27 with total page 589 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sol--Gel--Optics encompasses numerous schemes for fabricating optical materials from gels -- materials such as bulk optics, optical waveguides, doped oxides for laser and nonlinear optics, gradient refractive index (GRIN) optics, chemical sensors, environmental sensors, and `smart' windows. Sol--Gel--Optics: Processing and Applications provides in-depth coverage of the synthesis and fabrication of these materials and discusses the optics related to microporous, amorphous, crystalline and composite materials. The reader will also find in this book detailed descriptions of new developments in silica optics, bulk optics, waveguides and thin films. Various applications to sensor and device technology are highlighted. For researchers and students looking for novel optical materials, processing methods or device ideas, Sol--Gel--Optics: Processing and Applications surveys a wide array of promising new avenues for further investigation and for innovative applications. (This book is the first in a new subseries entitled `Electronic Materials: Science and Technology).
Author : Gavin Towler
Publisher : Elsevier
ISBN 13 : 0080966608
Total Pages : 1321 pages
Book Rating : 4.0/5 (89 download)
Download or read book Chemical Engineering Design written by Gavin Towler and published by Elsevier. This book was released on 2012-01-25 with total page 1321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chemical Engineering Design, Second Edition, deals with the application of chemical engineering principles to the design of chemical processes and equipment. Revised throughout, this edition has been specifically developed for the U.S. market. It provides the latest US codes and standards, including API, ASME and ISA design codes and ANSI standards. It contains new discussions of conceptual plant design, flowsheet development, and revamp design; extended coverage of capital cost estimation, process costing, and economics; and new chapters on equipment selection, reactor design, and solids handling processes. A rigorous pedagogy assists learning, with detailed worked examples, end of chapter exercises, plus supporting data, and Excel spreadsheet calculations, plus over 150 Patent References for downloading from the companion website. Extensive instructor resources, including 1170 lecture slides and a fully worked solutions manual are available to adopting instructors. This text is designed for chemical and biochemical engineering students (senior undergraduate year, plus appropriate for capstone design courses where taken, plus graduates) and lecturers/tutors, and professionals in industry (chemical process, biochemical, pharmaceutical, petrochemical sectors). New to this edition: Revised organization into Part I: Process Design, and Part II: Plant Design. The broad themes of Part I are flowsheet development, economic analysis, safety and environmental impact and optimization. Part II contains chapters on equipment design and selection that can be used as supplements to a lecture course or as essential references for students or practicing engineers working on design projects. New discussion of conceptual plant design, flowsheet development and revamp design Significantly increased coverage of capital cost estimation, process costing and economics New chapters on equipment selection, reactor design and solids handling processes New sections on fermentation, adsorption, membrane separations, ion exchange and chromatography Increased coverage of batch processing, food, pharmaceutical and biological processes All equipment chapters in Part II revised and updated with current information Updated throughout for latest US codes and standards, including API, ASME and ISA design codes and ANSI standards Additional worked examples and homework problems The most complete and up to date coverage of equipment selection 108 realistic commercial design projects from diverse industries A rigorous pedagogy assists learning, with detailed worked examples, end of chapter exercises, plus supporting data and Excel spreadsheet calculations plus over 150 Patent References, for downloading from the companion website Extensive instructor resources: 1170 lecture slides plus fully worked solutions manual available to adopting instructors
Author : Melanie Brown
Publisher : IWA Publishing
ISBN 13 : 1843390043
Total Pages : 468 pages
Book Rating : 4.8/5 (433 download)
Download or read book Minewater Treatment written by Melanie Brown and published by IWA Publishing. This book was released on 2002-03-31 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of Groundwater Set - Buy all six books and save over 30% on buying separately! Biffaward Winner 2002 The Clean Rivers Trust has fought off stiff competition to become the Research and Development - Technology Category winner at the Biffaward Awards 2002, with its project "Technology Analysis of Acid Mine Drainage Treatment Methods". Minewater Treatment - Technology, Application and Policy, was produced based on the findings of the research to aid in the selection, design and implementation of the most appropriate treatment techniques for particular minewater discharges. Much work has been carried out in recent decades concerning minewater treatment, both in the UK and worldwide. Many different bodies and organizations are involved in developing minewater treatment processes and schemes. Minewater Treatment addresses the need for a single source of state-of-the-art information that draws all the latest research material together. Key features of the book include: a full literature review of minewater treatment throughout the world an overview of relevant legislation and policy in a global context a review of currently available methods for treating minewater worldwide a site specific inventory of minewater treatment schemes within the UK, including compilation of available monitoring data and assessment of performance a review of emerging and innovative minewater treatment technologies and consideration of related academic research within the UK a comprehensive list of active and innovative minewater treatment technologies that are not currently compiled in a book or other review publication a detailed summary and recommendations section assessing the applicability, efficiency and cost-effectiveness of minewater treatment schemes Relevant scientific subject matter is presented in a concise, easily accessible manner to assist with the objective assessment of the progress made to date. Heavily illustrated with many colour photographs, the book allows best use to be made of the collective experience of minewater treatment practitioners throughout the UK, whilst at the same time placing the UK experience within a global context. An invaluable reference work for mining companies, consultants, planning officers, environmental research scientists, environmental agencies, water utilities and regulatory bodies, Minewater Treatment is a definitive source of information on minewater treatment technologies and will help facilitate the selection of the most appropriate technique required to tackle particular minewater discharge problems. Contents The minewater problem Treatment options Existing sites in the UK: Case studies Existing sites in the UK: Site summaries Summary & conclusions
Author : Andrew Livesey
Publisher : Routledge
ISBN 13 : 1351230646
Total Pages : 530 pages
Book Rating : 4.3/5 (512 download)
Download or read book The Repair of Vehicle Bodies written by Andrew Livesey and published by Routledge. This book was released on 2018-10-03 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised and updated seventh edition of this best-selling reference manual on vehicle body repair brings the book up to date for the current body repair trade. It serves as a comprehensive guide covering the vocationally related qualification (VRQ) required by the modern student and apprentice, as well as providing the CPD essential for all working professionals. The entire book is overhauled to reflect current industry trends with regards to materials, processes and procedures. New additions include: An entirely new section on the work of the MET technician (mechanical, electrical and trim) New developments in body repair methodology such as repair pods and the greater use of alignment equipment Greater emphasis on the environment with new sections on hybrid vehicles and the hazards of starting current vehicles with high levels of technology Details on both the historic and the current joining methods for the vintage and modern markets Full coverage on the legalities surrounding insurance work for bodyshop staff Updated tables and illustrations This book not only provides the knowledge and skills for body repair, it helps to develop a real understanding of the how and why behind this information. It will be essential for anyone studying Levels 1-3 Vehicle Body Repair, Vehicle Refinishing and MET courses, including the new apprenticeships and technical certificates from the IMI, Pearson-BTEC and C&G. HNC and degree Automotive Engineering students will find the text valuable to develop skills and knowledge for practical project work. Industry professionals, vehicle restorers and car DIY enthusiasts will continue to find it an essential and comprehensive source of information.
Author : William A. Imbriale
Publisher : John Wiley & Sons
ISBN 13 : 1119993199
Total Pages : 772 pages
Book Rating : 4.1/5 (199 download)
Download or read book Space Antenna Handbook written by William A. Imbriale and published by John Wiley & Sons. This book was released on 2012-06-25 with total page 772 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses a broad range of topics on antennas for space applications. First, it introduces the fundamental methodologies of space antenna design, modelling and analysis as well as the state-of-the-art and anticipated future technological developments. Each of the topics discussed are specialized and contextualized to the space sector. Furthermore, case studies are also provided to demonstrate the design and implementation of antennas in actual applications. Second, the authors present a detailed review of antenna designs for some popular applications such as satellite communications, space-borne synthetic aperture radar (SAR), Global Navigation Satellite Systems (GNSS) receivers, science instruments, radio astronomy, small satellites, and deep-space applications. Finally it presents the reader with a comprehensive path from space antenna development basics to specific individual applications. Key Features: Presents a detailed review of antenna designs for applications such as satellite communications, space-borne SAR, GNSS receivers, science instruments, small satellites, radio astronomy, deep-space applications Addresses the space antenna development from different angles, including electromagnetic, thermal and mechanical design strategies required for space qualification Includes numerous case studies to demonstrate how to design and implement antennas in practical scenarios Offers both an introduction for students in the field and an in-depth reference for antenna engineers who develop space antennas This book serves as an excellent reference for researchers, professionals and graduate students in the fields of antennas and propagation, electromagnetics, RF/microwave/millimetrewave systems, satellite communications, radars, satellite remote sensing, satellite navigation and spacecraft system engineering, It also aids engineers technical managers and professionals working on antenna and RF designs. Marketing and business people in satellites, wireless, and electronics area who want to acquire a basic understanding of the technology will also find this book of interest.
