Assessment Of Patient Satisfaction And Experience Through Correlation Analysis And Kano Model

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Assessment of Patient Satisfaction and Experience Through Correlation Analysis and KANO Model

Author : Maziar Lotfizadeh Dehkordi
Publisher :
ISBN 13 :
Total Pages : 58 pages
Book Rating : 4.:/5 (16 download)

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Book Synopsis Assessment of Patient Satisfaction and Experience Through Correlation Analysis and KANO Model by : Maziar Lotfizadeh Dehkordi

Download or read book Assessment of Patient Satisfaction and Experience Through Correlation Analysis and KANO Model written by Maziar Lotfizadeh Dehkordi and published by . This book was released on 2017 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: In pursuit of service excellence, patient satisfaction survey is widely used by hospitals and healthcare centers to measure their service levels during the course of healthcare delivery. While the traditional approach of interpreting the survey results through summary statistics and trend analysis may help identify the performance of service aspects related to patient's experience, a better understanding of the cause-effect relationships between patients' ratings of these service aspects and of the overall service is needed for the strategic allocation of resources for continuous process improvements. This research proposes a novel approach for patient satisfaction assessment by combining correlation analysis and Kano model. A sample 100 patient satisfaction survey results from a community hospital in Northeast Ohio was obtained and analyzed. Through the use of correlation analysis and Kano model, the main effect of the performance of each service aspect on the overall patient satisfaction was quantified. Furthermore, insightful information was discovered on which service aspects were basic service, which were performance service, and which were excitement service for patient's experience. These findings can help healthcare system administrators prioritize actions for service level improvements.

Customer Satisfaction Evaluation

Author : Evangelos Grigoroudis
Publisher : Springer Science & Business Media
ISBN 13 : 1441916407
Total Pages : 319 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Customer Satisfaction Evaluation by : Evangelos Grigoroudis

Download or read book Customer Satisfaction Evaluation written by Evangelos Grigoroudis and published by Springer Science & Business Media. This book was released on 2009-11-07 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.

The Patient Satisfaction Questionnaire Short-form (PSQ-18)

Author : Grant N. Marshall
Publisher :
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis The Patient Satisfaction Questionnaire Short-form (PSQ-18) by : Grant N. Marshall

Download or read book The Patient Satisfaction Questionnaire Short-form (PSQ-18) written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.

The TQM Journal, 23

Author : Lars Witell
Publisher :
ISBN 13 : 9780857249029
Total Pages : 147 pages
Book Rating : 4.2/5 (49 download)

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Book Synopsis The TQM Journal, 23 by : Lars Witell

Download or read book The TQM Journal, 23 written by Lars Witell and published by . This book was released on 2011 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attractive quality was introduced to the Western world through the 1984 paper entitled OC Attractive Quality and Must-Be QualityOCO by Professor Noriaki Kano and his colleagues (Kano et al., 1984). This e-book aims to encourage research on the theory of attractive quality to enter a new phase of development. It especially calls for empirical investigations into the use and application of the Kano model and theoretical development of the theory of attractive quality. This e-book spans a wide range of topics, from further extensions of the Kano methodology and new approaches to the classification of quality attributes, to lifecycles of quality attributes and the theory of attractive quality."

dHealth 2020 – Biomedical Informatics for Health and Care

Author : G. Schreier
Publisher : IOS Press
ISBN 13 : 1643680854
Total Pages : 294 pages
Book Rating : 4.6/5 (436 download)

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Book Synopsis dHealth 2020 – Biomedical Informatics for Health and Care by : G. Schreier

Download or read book dHealth 2020 – Biomedical Informatics for Health and Care written by G. Schreier and published by IOS Press. This book was released on 2020-06-24 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful digital healthcare depends on the effective flow of a complete chain of information; from the sensor, via multiple steps of processing, to the actuator, which can be anything from a human healthcare professional to a robot. Along this pathway, methods for automating the processing of information, like signal processing, machine learning, predictive analytics and decision support, play an increasing role in providing actionable information and supporting personalized and preventive healthcare concepts in both biomedical and digital healthcare systems and applications. ICT systems in healthcare and biomedical systems and devices are very closely related, and in the future they will become increasingly intertwined. Indeed, it is already often difficult to delineate where the one ends and the other begins. This book presents the intended proceedings of the dHealth 2020 annual conference on the general topic of health Informatics and digital health, which was due to be held in Vienna, Austria, on 19 and 20 May 2020, but which was cancelled due to the COVID-19 pandemic. The decision was nevertheless taken to publish these proceedings, which include the 40 papers which would have been delivered at the conference. The special topic for the 2020 edition of the conference was Biomedical Informatics for Health and Care. The book provides an overview of current developments in health informatics and digital health, and will be of interest to researchers and healthcare practitioners alike.

The Sports Management Toolkit

Author : Paul Emery
Publisher : Routledge
ISBN 13 : 1134007736
Total Pages : 247 pages
Book Rating : 4.1/5 (34 download)

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Book Synopsis The Sports Management Toolkit by : Paul Emery

Download or read book The Sports Management Toolkit written by Paul Emery and published by Routledge. This book was released on 2011-04-19 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Sports Management Toolkit is a practical guide to the most important management tools and techniques available to those working in the sport and leisure industries. Designed to bridge the gap between the classroom and the workplace, it includes ten free-standing chapters, each of which provides a detailed introduction to best practice in one of the core sports management disciplines. Written in a clear and straightforward style, and free of management jargon, the book covers all the key functional areas of contemporary sports management, including: marketing performance management risk management human resource management project management finance. Each chapter includes a detailed, step-by-step description of the key tools and techniques and their application; a ‘real world’ case study to demonstrate the technique in action, plus an extensive guide to further resources and a series of self-test questions. The final chapter offers an extended, integrated case-study, demonstrating how all the key management techniques are combined within the everyday operation of a successful sport or leisure organization. This book is essential reading for all students of sport and leisure management, and for all managers looking to improve their professional practice.

Confirmatory Factor Analysis for Applied Research, Second Edition

Author : Timothy A. Brown
Publisher : Guilford Publications
ISBN 13 : 146251779X
Total Pages : 482 pages
Book Rating : 4.4/5 (625 download)

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Book Synopsis Confirmatory Factor Analysis for Applied Research, Second Edition by : Timothy A. Brown

Download or read book Confirmatory Factor Analysis for Applied Research, Second Edition written by Timothy A. Brown and published by Guilford Publications. This book was released on 2015-01-07 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: This accessible book has established itself as the go-to resource on confirmatory factor analysis (CFA) for its emphasis on practical and conceptual aspects rather than mathematics or formulas. Detailed, worked-through examples drawn from psychology, management, and sociology studies illustrate the procedures, pitfalls, and extensions of CFA methodology. The text shows how to formulate, program, and interpret CFA models using popular latent variable software packages (LISREL, Mplus, EQS, SAS/CALIS); understand the similarities ...

How to Measure Customer Satisfaction

Author : Nigel Hill
Publisher : Routledge
ISBN 13 : 1351930044
Total Pages : 160 pages
Book Rating : 4.3/5 (519 download)

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Book Synopsis How to Measure Customer Satisfaction by : Nigel Hill

Download or read book How to Measure Customer Satisfaction written by Nigel Hill and published by Routledge. This book was released on 2017-07-05 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!

The Service Encounter

Author : John A. Czepiel
Publisher : Free Press
ISBN 13 :
Total Pages : 360 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis The Service Encounter by : John A. Czepiel

Download or read book The Service Encounter written by John A. Czepiel and published by Free Press. This book was released on 1985 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Regulating Entrepreneurial Behaviour in European Health Care Systems

Author : Richard B. Saltman
Publisher :
ISBN 13 : 9780335209231
Total Pages : 0 pages
Book Rating : 4.2/5 (92 download)

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Book Synopsis Regulating Entrepreneurial Behaviour in European Health Care Systems by : Richard B. Saltman

Download or read book Regulating Entrepreneurial Behaviour in European Health Care Systems written by Richard B. Saltman and published by . This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: What have been the major trends in entrepreneurial behaviour and regulation in European health care?* To what degree do approaches to regulation and entrepreneurialism differ amongst subsectors and countries across Europe?* What does the evidence show about successes and failures, and which successful options are open to policy-makers?A wide range of entrepreneurial initiatives have been introduced within European health care systems during the last decade. While these initiatives promised more efficient management, they also triggered concerns about reduced equity and quality in service provision.This book explores emerging regulatory strategies that seek to capture the benefits of entrepreneurial innovation without sacrificing the core policy objectives of a socially responsible health care system. It opens with an extended essay on current trends and evidence across health care subsectors and across countries, presenting a wide range of alternatives for policy makers, and assessing their relative advantages and disadvantages. It then reviews entrepreneurialism and regulation in specific contexts (such as hospitals, primary health care, social services) and considers related issues including the impact of corruption and the potential lessons from deregulation of public utilities.Regulating Entrepreneurial Behaviour in European Health Care Systems brings together the perspectives of politics, economics, management, medicine, public health and law and will be a valuable resource for students, academics, practitioners and policy makers concerned with health policy and health reform.

Clinical Research Methods for Surgeons

Author : David F. Penson
Publisher : Springer Science & Business Media
ISBN 13 : 1597452300
Total Pages : 338 pages
Book Rating : 4.5/5 (974 download)

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Book Synopsis Clinical Research Methods for Surgeons by : David F. Penson

Download or read book Clinical Research Methods for Surgeons written by David F. Penson and published by Springer Science & Business Media. This book was released on 2007-11-06 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: With his keen analytical mind and penchant for organization, Charles Darwin would have made an excellent clinical investigator. Unfortunately for surgery, his early exposure at Edinburgh to the brutality of operations in 1825 convinced him to reject his father’s plan for his career and pursue his interest in nature. His subsequent observations of how environmental pressures shaped the development of new species provided the essential mechanism to explain evolution and the disappearance of those species that failed to adapt. Today, surgeons face the same reality as new technology, progressive regulation by government and payers, medico-legal risks, and public demands for proof of performance force changes in behavior that our predecessors never imagined. We know that surgeons have always prided themselves on accurate documentation of their results, including their complications and deaths, but observational studies involving a single surgeon or institution have given way to demands for controlled interventional trials despite the inherent difficulty of studying surgical patients by randomized, blinded techniques. That is why this book is so timely and important. In a logical and comprehensive approach, the authors have assembled a group of experienced clinical scientists who can demonstrate the rich variety of techniques in epidemiology and statistics for reviewing existing publications, structuring a clinical study, and analyzing the resulting data.

Integration of Preference Analysis Methods into QFD for Elderly People

Author : Samah Abu-Assab
Publisher : Gabler Verlag
ISBN 13 : 9783834932334
Total Pages : 0 pages
Book Rating : 4.9/5 (323 download)

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Book Synopsis Integration of Preference Analysis Methods into QFD for Elderly People by : Samah Abu-Assab

Download or read book Integration of Preference Analysis Methods into QFD for Elderly People written by Samah Abu-Assab and published by Gabler Verlag. This book was released on 2012-03-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Especially in industrial countries the portion of elderly people is growing in many societies. Their needs are more intensified than the demands of younger people in many aspects. Companies need the right tools (e.g. market research methods for elderly people) to detect these needs, preferences, and demands of elderly people. Samah Abu-Assab verifies two existing research methods and suggests a new one for determining the preferences of elderly people. The new method seems to be promising and adequate for the elderly target group.

Elements of Causal Inference

Author : Jonas Peters
Publisher : MIT Press
ISBN 13 : 0262037319
Total Pages : 289 pages
Book Rating : 4.2/5 (62 download)

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Book Synopsis Elements of Causal Inference by : Jonas Peters

Download or read book Elements of Causal Inference written by Jonas Peters and published by MIT Press. This book was released on 2017-11-29 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: A concise and self-contained introduction to causal inference, increasingly important in data science and machine learning. The mathematization of causality is a relatively recent development, and has become increasingly important in data science and machine learning. This book offers a self-contained and concise introduction to causal models and how to learn them from data. After explaining the need for causal models and discussing some of the principles underlying causal inference, the book teaches readers how to use causal models: how to compute intervention distributions, how to infer causal models from observational and interventional data, and how causal ideas could be exploited for classical machine learning problems. All of these topics are discussed first in terms of two variables and then in the more general multivariate case. The bivariate case turns out to be a particularly hard problem for causal learning because there are no conditional independences as used by classical methods for solving multivariate cases. The authors consider analyzing statistical asymmetries between cause and effect to be highly instructive, and they report on their decade of intensive research into this problem. The book is accessible to readers with a background in machine learning or statistics, and can be used in graduate courses or as a reference for researchers. The text includes code snippets that can be copied and pasted, exercises, and an appendix with a summary of the most important technical concepts.

Health Promotion in Health Care – Vital Theories and Research

Author : Gørill Haugan
Publisher : Springer Nature
ISBN 13 : 3030631354
Total Pages : 382 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Health Promotion in Health Care – Vital Theories and Research by : Gørill Haugan

Download or read book Health Promotion in Health Care – Vital Theories and Research written by Gørill Haugan and published by Springer Nature. This book was released on 2021-03-11 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access textbook represents a vital contribution to global health education, offering insights into health promotion as part of patient care for bachelor’s and master’s students in health care (nurses, occupational therapists, physiotherapists, radiotherapists, social care workers etc.) as well as health care professionals, and providing an overview of the field of health science and health promotion for PhD students and researchers. Written by leading experts from seven countries in Europe, America, Africa and Asia, it first discusses the theory of health promotion and vital concepts. It then presents updated evidence-based health promotion approaches in different populations (people with chronic diseases, cancer, heart failure, dementia, mental disorders, long-term ICU patients, elderly individuals, families with newborn babies, palliative care patients) and examines different health promotion approaches integrated into primary care services. This edited scientific anthology provides much-needed knowledge, translating research into guidelines for practice. Today’s medical approaches are highly developed; however, patients are human beings with a wholeness of body-mind-spirit. As such, providing high-quality and effective health care requires a holistic physical-psychological-social-spiritual model of health care is required. A great number of patients, both in hospitals and in primary health care, suffer from the lack of a holistic oriented health approach: Their condition is treated, but they feel scared, helpless and lonely. Health promotion focuses on improving people’s health in spite of illnesses. Accordingly, health care that supports/promotes patients’ health by identifying their health resources will result in better patient outcomes: shorter hospital stays, less re-hospitalization, being better able to cope at home and improved well-being, which in turn lead to lower health-care costs. This scientific anthology is the first of its kind, in that it connects health promotion with the salutogenic theory of health throughout the chapters. the authors here expand the understanding of health promotion beyond health protection and disease prevention. The book focuses on describing and explaining salutogenesis as an umbrella concept, not only as the key concept of sense of coherence.

Development Research in Practice

Author : Kristoffer Bjärkefur
Publisher : World Bank Publications
ISBN 13 : 1464816956
Total Pages : 388 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis Development Research in Practice by : Kristoffer Bjärkefur

Download or read book Development Research in Practice written by Kristoffer Bjärkefur and published by World Bank Publications. This book was released on 2021-07-16 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Development Research in Practice leads the reader through a complete empirical research project, providing links to continuously updated resources on the DIME Wiki as well as illustrative examples from the Demand for Safe Spaces study. The handbook is intended to train users of development data how to handle data effectively, efficiently, and ethically. “In the DIME Analytics Data Handbook, the DIME team has produced an extraordinary public good: a detailed, comprehensive, yet easy-to-read manual for how to manage a data-oriented research project from beginning to end. It offers everything from big-picture guidance on the determinants of high-quality empirical research, to specific practical guidance on how to implement specific workflows—and includes computer code! I think it will prove durably useful to a broad range of researchers in international development and beyond, and I learned new practices that I plan on adopting in my own research group.†? —Marshall Burke, Associate Professor, Department of Earth System Science, and Deputy Director, Center on Food Security and the Environment, Stanford University “Data are the essential ingredient in any research or evaluation project, yet there has been too little attention to standardized practices to ensure high-quality data collection, handling, documentation, and exchange. Development Research in Practice: The DIME Analytics Data Handbook seeks to fill that gap with practical guidance and tools, grounded in ethics and efficiency, for data management at every stage in a research project. This excellent resource sets a new standard for the field and is an essential reference for all empirical researchers.†? —Ruth E. Levine, PhD, CEO, IDinsight “Development Research in Practice: The DIME Analytics Data Handbook is an important resource and a must-read for all development economists, empirical social scientists, and public policy analysts. Based on decades of pioneering work at the World Bank on data collection, measurement, and analysis, the handbook provides valuable tools to allow research teams to more efficiently and transparently manage their work flows—yielding more credible analytical conclusions as a result.†? —Edward Miguel, Oxfam Professor in Environmental and Resource Economics and Faculty Director of the Center for Effective Global Action, University of California, Berkeley “The DIME Analytics Data Handbook is a must-read for any data-driven researcher looking to create credible research outcomes and policy advice. By meticulously describing detailed steps, from project planning via ethical and responsible code and data practices to the publication of research papers and associated replication packages, the DIME handbook makes the complexities of transparent and credible research easier.†? —Lars Vilhuber, Data Editor, American Economic Association, and Executive Director, Labor Dynamics Institute, Cornell University

Itch

Author : E. Carstens
Publisher : CRC Press
ISBN 13 : 1466505435
Total Pages : 482 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Itch by : E. Carstens

Download or read book Itch written by E. Carstens and published by CRC Press. This book was released on 2014-02-25 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advances in itch research have elucidated differences between itch and pain but have also blurred the distinction between them. There is a long debate about how somatic sensations including touch, pain, itch, and temperature sensitivity are encoded by the nervous system. Research suggests that each sensory modality is processed along a fixed, direct-line communication system from the skin to the brain. Itch: Mechanisms and Treatment presents a timely update on all aspects of itch research and the clinical treatment of itch that accompanies many dermatological conditions including psoriasis, neuropathic itch, cutaneous t-cells lymphomas, and systemic diseases such as kidney and liver disease and cancer. Composed of contributions from distinguished researchers around the world, the book explores topics such as: Neuropathic itch Peripheral neuronal mechanism of itch The role of PAR-2 in neuroimmune communication and itch Mrgprs as itch receptors The role of interleukin-31 and oncostatin M in itch and neuroimmune communication Spinal coding of itch and pain Spinal microcircuits and the regulation of itch Examining new findings on cellular and molecular mechanisms, the book is a compendium of the most current research on itch, its prevalence in society, and the problems associated with treatment.

Service Quality for Facilities Management in Hospitals

Author : Low Sui Pheng
Publisher : Springer
ISBN 13 : 9811009562
Total Pages : 150 pages
Book Rating : 4.8/5 (11 download)

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Book Synopsis Service Quality for Facilities Management in Hospitals by : Low Sui Pheng

Download or read book Service Quality for Facilities Management in Hospitals written by Low Sui Pheng and published by Springer. This book was released on 2016-05-12 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.