Assessing Academic Library Performance

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Assessing Academic Library Performance

Author : Holt Zaugg
Publisher : Rowman & Littlefield
ISBN 13 : 1538149249
Total Pages : 211 pages
Book Rating : 4.5/5 (381 download)

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Book Synopsis Assessing Academic Library Performance by : Holt Zaugg

Download or read book Assessing Academic Library Performance written by Holt Zaugg and published by Rowman & Littlefield. This book was released on 2021-10-29 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assessment is essential to describe a library’s value and to inform decision-making. Using the four key assessment components of design, data collection, data analysis, and dissemination, Assessing Academic Library Performance: A Handbook provides strategies and case studies for performing four different types of assessments: Service assessments for the library’s outward and inward facing services that either help library users or other library employees to help users. These assessments focus on providing and improving how things are done to better serve others. Resources assessments for the physical and virtual resources that the library has in its holdings or to which it provides access. Resources are the reason libraries exist as they help patrons in instructional and research pursuits. Space assessments for physical and online library spaces. These assessments help ensure that spaces meet user needs. Personnel relationship assessments look at how library employees interact with each other. as library professionals. While not for evaluation or advancement purposes, these types of assessments provide information on what library employees can do to improve their relationships with one another. Each section has information on conducting each aspect of libraries followed by three examples to illustrate how assessment is used to support descriptions of library value and to help library employees make decisions that are critical to library improvement.

Measuring Academic Library Performance

Author : Nancy A. Van House
Publisher : Chicago, IL : American Library Assoc.
ISBN 13 : 9780838905296
Total Pages : 236 pages
Book Rating : 4.9/5 (52 download)

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Book Synopsis Measuring Academic Library Performance by : Nancy A. Van House

Download or read book Measuring Academic Library Performance written by Nancy A. Van House and published by Chicago, IL : American Library Assoc.. This book was released on 1990 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.

Library Assessment in Higher Education

Author : Joseph R. Matthews
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 196 pages
Book Rating : 4.2/5 (161 download)

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Book Synopsis Library Assessment in Higher Education by : Joseph R. Matthews

Download or read book Library Assessment in Higher Education written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2014-12-02 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written specifically to address the library's role in education, this book provides guidance on performing assessment at academic institutions that will serve to improve teaching effectiveness and prove your library's impact on student learning outcomes—and thereby demonstrate your library's value. Academic libraries are increasingly being asked to demonstrate their value as one of many units on campus, but determining the outcomes of an academic library within the context of its collegiate setting is challenging. This book explains and clarifies the practice of assessment in academic institutions, enabling library managers to better understand and explain the impact of the library on student learning outcomes, teaching effectiveness, and research productivity. Providing essential information for all college and university librarians, this volume discusses and summarizes the outcomes of research that has been conducted to investigate assessment within the context of higher education. This updated second edition incorporates additional research, examines new trends, and covers groundbreaking advances in digital assessment tools as well as the changes in the amount and forms of data utilized in the assessment process. The chapters address assessment from a campus setting and present data that demonstrate the value of the library within that setting in terms of learning, research, and overall impact. In sum, the book presents librarians with up-to-date, practical guidelines for planning and conducting assessment.

Putting Library Assessment Data to Work

Author : Selena Killick
Publisher : Facet Publishing
ISBN 13 : 1783302208
Total Pages : 192 pages
Book Rating : 4.7/5 (833 download)

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Book Synopsis Putting Library Assessment Data to Work by : Selena Killick

Download or read book Putting Library Assessment Data to Work written by Selena Killick and published by Facet Publishing. This book was released on 2019-07-16 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.

Evaluation of Library and Information Services

Author : John Crawford
Publisher : Routledge
ISBN 13 : 1135476578
Total Pages : 133 pages
Book Rating : 4.1/5 (354 download)

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Book Synopsis Evaluation of Library and Information Services by : John Crawford

Download or read book Evaluation of Library and Information Services written by John Crawford and published by Routledge. This book was released on 2003-09-02 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.

Measuring Library Performance

Author : Peter Brophy
Publisher : Facet Publishing
ISBN 13 : 1856045935
Total Pages : 267 pages
Book Rating : 4.8/5 (56 download)

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Book Synopsis Measuring Library Performance by : Peter Brophy

Download or read book Measuring Library Performance written by Peter Brophy and published by Facet Publishing. This book was released on 2006 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Performance Assessment in Academic Libraries

Author : Steve Morgan
Publisher : Burns & Oates
ISBN 13 : 9780720121889
Total Pages : 211 pages
Book Rating : 4.1/5 (218 download)

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Book Synopsis Performance Assessment in Academic Libraries by : Steve Morgan

Download or read book Performance Assessment in Academic Libraries written by Steve Morgan and published by Burns & Oates. This book was released on 1995 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers the qualitative assessment of front-line reader services and staff; and explores the perspectives of the various constituents, including managers, users, and the library staff. Offers a snapshot of current performance-assessment practice in academic libraries rather than delving into the m

Evaluating Academic Library Directors

Author :
Publisher : Association of Research Libr
ISBN 13 :
Total Pages : 106 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Evaluating Academic Library Directors by :

Download or read book Evaluating Academic Library Directors written by and published by Association of Research Libr. This book was released on 1998 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Performance Appraisal in Academic Libraries

Author : Mary L. Smalls
Publisher : Chicago : Association of College and Research Libraries
ISBN 13 :
Total Pages : 136 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Performance Appraisal in Academic Libraries by : Mary L. Smalls

Download or read book Performance Appraisal in Academic Libraries written by Mary L. Smalls and published by Chicago : Association of College and Research Libraries. This book was released on 1990 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Assessing Service Quality

Author : Peter Hernon
Publisher : American Library Association
ISBN 13 : 0838913083
Total Pages : 232 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Assessing Service Quality by : Peter Hernon

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.

Surviving the Future

Author : Gail Munde
Publisher : Elsevier
ISBN 13 : 1780630034
Total Pages : 218 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Surviving the Future by : Gail Munde

Download or read book Surviving the Future written by Gail Munde and published by Elsevier. This book was released on 2009-02-28 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope

The Evaluation and Measurement of Library Services

Author : Joseph R. Matthews
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440855374
Total Pages : 481 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis The Evaluation and Measurement of Library Services by : Joseph R. Matthews

Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2017-10-27 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.

Evaluating the Twenty-First Century Library

Author : Donald L. DeWitt
Publisher : Routledge
ISBN 13 : 1317951778
Total Pages : 122 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Evaluating the Twenty-First Century Library by : Donald L. DeWitt

Download or read book Evaluating the Twenty-First Century Library written by Donald L. DeWitt and published by Routledge. This book was released on 2013-10-31 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the ARL’s initiatives for identifying, formulating, and testing new criteria for evaluating academic libraries in the digital age! The proliferation of electronic information resources in the past decade has changed the ways in which research libraries evaluate their service and holdings. This collection of articles (thirteen of which previously appeared in ARL’s bimonthly newsletter/report on research issues and actions) examines new measures for library evaluation that are being developed by the Association of Research Libraries. It presents an overview of how the Association of Research Libraries’ “new measures” initiative developed, plus insightful reports on the details of the SERVQUAL, LibQUAL+, and E-metrics projects. Handy flow charts and tables make the information easily accessible and understandable. From the editor: “The profound changes in library management and collection development brought about by digital technology in the closing decade of the twentieth century have changed the way we think about libraries. If we were to ask librarians who have been in the profession for more than a decade how they evaluated a library, we probably would hear statistics about the number of volumes held and added annually, the number of serial subscriptions, how much money a library has to spend, and how many professionals are on staff. These are the traditional criteria by which libraries have been judged throughout much of the twentieth century. Newer librarians, however, especially those who entered the profession in the late 1980s and 1990s, use a different yardstick and frequently recite different statistics that include terms such as user satisfaction, spending on electronic resources and services, document delivery services, numbers of databases and electronic journals available, and services provided to distance learners.” In Evaluating the Twenty-First Century Library, you’ll find valuable information on: current performance measures for academic libraries the continuing search for accurate new performance measures the uses of learning outcomes assessment SERVQUAL, LibQUAL+, and the ARL LibQUAL+ Pilot Project the results of the 2000 Symposium on Measuring Library Service Quality the uses of E-metrics in assessing the academic networked environment and accurately measuring use, users, services, resources, and other factors an insightful discussion of the rise in spending on electronic information by research libraries

Standards and Assessment for Academic Libraries

Author : William Neal Nelson
Publisher : Amer Library Assn
ISBN 13 : 9780838982112
Total Pages : 146 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Standards and Assessment for Academic Libraries by : William Neal Nelson

Download or read book Standards and Assessment for Academic Libraries written by William Neal Nelson and published by Amer Library Assn. This book was released on 2002 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors incorporate academic librarianship goals and evaluation into an outcomes assessment model based in part on the ACRL College Library Standards. Topics such as planning, assessment charts, the library's contribution to institutional goals, and communication are described.

Library Programs

Author : Betty J. Turock
Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Library Programs by : Betty J. Turock

Download or read book Library Programs written by Betty J. Turock and published by . This book was released on 1990 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Collection Evaluation in Academic Libraries

Author : Karen C. Kohn
Publisher : Rowman & Littlefield
ISBN 13 : 1442250658
Total Pages : 205 pages
Book Rating : 4.4/5 (422 download)

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Book Synopsis Collection Evaluation in Academic Libraries by : Karen C. Kohn

Download or read book Collection Evaluation in Academic Libraries written by Karen C. Kohn and published by Rowman & Littlefield. This book was released on 2015-06-24 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Librarians have long used data to describe their collections. Traditional measures have simply been inputs and outputs: volumes acquired, processed, owned, or circulated. With the growth since the 1990s of cultures of assessment, librarians have sought statistics that are evaluative rather than simply descriptive. More recently, exponentially increasing journal prices and an economic recession have intensified the need to make careful purchasing decisions and to justify these to administrators. A methodical evaluation of a library collection can help librarians understand and meet user needs and can help communicate to administrators that the library is a good use of the institution’s money. Collection Evaluation in Academic Libraries: A Practical Guide for Librarians equips collections managers to select and implement a method or several methods of evaluating their library collections. It includes sections on four tools for evaluation: • Comparison to peer institutions • Core lists • Usage statistics from circulation and ILL • Citation analysis Chapters on each of these approaches present the advantages and disadvantages of each method, instructions on data collection and analysis—with screenshots—and suggested action steps after completing the analysis. With a unique combination of step-by-step instructions and discussions of the purpose and role of data, this book provides an unusually thorough guide to collection evaluation. It will be indispensable for collection development librarians and anyone looking to strengthen the culture of assessment within the library.

Decision Support Systems and Performance Assessment in Academic Libraries

Author : Roy James Adams
Publisher :
ISBN 13 :
Total Pages : 168 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Decision Support Systems and Performance Assessment in Academic Libraries by : Roy James Adams

Download or read book Decision Support Systems and Performance Assessment in Academic Libraries written by Roy James Adams and published by . This book was released on 1993 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Decision Support Systems and Performance Assessment in Academic Libraries looks at how the concepts of Decision Support Systems (DSS) can help in the management of academic libraries. It is a report originating from research carried out at De Montfort University, UK, under the auspices of the British Library. This book examines the concepts of DSS and looks specifically at academic library applications. There is a special focus on DSS as performance measures and indicators. It then goes on to look at DSS in operation and discusses artificial intelligence and executive information systems. Decision Support Systems and Performance Assessment in Academic Libraries is your key to this highly topical issue - DSS is now recognized to be one of the most important concepts in the improvement of the management of libraries today; and has a practical focus - looks at how DSS can help in the day-to-day running of your library - including resource allocation, performance measures and indicators.