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Application Service Management Complete Self Assessment Guide
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Book Synopsis Control Self Assessment by : Andy Wynne
Download or read book Control Self Assessment written by Andy Wynne and published by John Wiley & Sons. This book was released on 1999-07-09 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: CSA has been implemented in several organizations and many more are looking for practical guidance on its form, application and operation.
Book Synopsis The Shortcut Guide to IT Service Management and Automation by : Rebecca Herold
Download or read book The Shortcut Guide to IT Service Management and Automation written by Rebecca Herold and published by Realtimepublishers.com. This book was released on 2008 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis ITSM Process Assessment Supporting ITIL (TIPA) by : Béatrix Barafort
Download or read book ITSM Process Assessment Supporting ITIL (TIPA) written by Béatrix Barafort and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
Book Synopsis Software License Management Study Guide by : ECP Media LC
Download or read book Software License Management Study Guide written by ECP Media LC and published by IBSMA.com. This book was released on 2009-05 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Child Nutrition Programs by : Josephine Martin
Download or read book Managing Child Nutrition Programs written by Josephine Martin and published by Jones & Bartlett Learning. This book was released on 2008 with total page 892 pages. Available in PDF, EPUB and Kindle. Book excerpt: This valuable resource for dietetic educators, community health and public health professionals is also an essential tool for school districts and state departments of education. With chapters prepared by recognized child nutrition practitioners and academic leaders, this publication addresses the strategic needs of child nutrition programs today. The Second Edition has been fully updated to reflect changes in legislation and school nutrition programs. This resource addressses the latest issues in the school nutrition environment such as a school's responsibility to curb student obesity, school board policy and the sale of non-nutritious foods, and the need for collaboration to balance healthy eating and physical activity. Managing Child Nutrition Programs, Second Edition offers updated competency statements for school nutrition directors, managers and food service assistants.
Download or read book Get Certified written by Syed A. Ahson and published by CRC Press. This book was released on 2009-12-21 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Institute of Electrical and Electronics Engineers (IEEE) Communications Society designed the IEEE wireless communication engineering technologies (WCET) certification program to address the wireless industry's growing need for communications professionals with practical problem-solving skills in real-world situations. Individuals who achieve th
Book Synopsis Systems, Software and Services Process Improvement by : Rory V. Connor
Download or read book Systems, Software and Services Process Improvement written by Rory V. Connor and published by Springer. This book was released on 2011-06-24 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of the 18th EuroSPI conference, held in Roskilde, Denmark, in June 2011. The 18 revised full papers presented together with 9 key notes were carefully reviewed and selected. They are organized in topical sections on SPI and assessments; SPI and implementation; SPI and improvement methods; SPI organization; SPI people/ teams; SPI and reuse; selected key notes for SPI implementation.
Book Synopsis IT Governance and Information Security by : Yassine Maleh
Download or read book IT Governance and Information Security written by Yassine Maleh and published by CRC Press. This book was released on 2021-12-24 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT governance seems to be one of the best strategies to optimize IT assets in an economic context dominated by information, innovation, and the race for performance. The multiplication of internal and external data and increased digital management, collaboration, and sharing platforms exposes organizations to ever-growing risks. Understanding the threats, assessing the risks, adapting the organization, selecting and implementing the appropriate controls, and implementing a management system are the activities required to establish proactive security governance that will provide management and customers the assurance of an effective mechanism to manage risks. IT Governance and Information Security: Guides, Standards, and Frameworks is a fundamental resource to discover IT governance and information security. This book focuses on the guides, standards, and maturity frameworks for adopting an efficient IT governance and information security strategy in the organization. It describes numerous case studies from an international perspective and brings together industry standards and research from scientific databases. In this way, this book clearly illustrates the issues, problems, and trends related to the topic while promoting the international perspectives of readers. This book offers comprehensive coverage of the essential topics, including: IT governance guides and practices; IT service management as a key pillar for IT governance; Cloud computing as a key pillar for Agile IT governance; Information security governance and maturity frameworks. In this new book, the authors share their experience to help you navigate today’s dangerous information security terrain and take proactive steps to measure your company’s IT governance and information security maturity and prepare your organization to survive, thrive, and keep your data safe. It aspires to provide a relevant reference for executive managers, CISOs, cybersecurity professionals, engineers, and researchers interested in exploring and implementing efficient IT governance and information security strategies.
Book Synopsis Compendium of HHS Evaluation Studies by : HHS Evaluation Documentation Center (U.S.)
Download or read book Compendium of HHS Evaluation Studies written by HHS Evaluation Documentation Center (U.S.) and published by . This book was released on 1983 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Controls & Assurance in the Cloud: Using COBIT 5 by : ISACA
Download or read book Controls & Assurance in the Cloud: Using COBIT 5 written by ISACA and published by ISACA. This book was released on 2014-03-24 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This practical guidance was created for enterprises using or considering using cloud computing. It provides a governance and control framework based on COBIT 5 and an audit program using COBIT 5 for Assurance. This information can assist enterprises in assessing the potential value of cloud investments to determine whether the risk is within the acceptable level. In addition, it provides a list of publications and resources that can help determine if cloud computing is the appropriate solution for the data and processes being considered."--
Book Synopsis Strategic IT Governance and Performance Frameworks in Large Organizations by : Maleh, Yassine
Download or read book Strategic IT Governance and Performance Frameworks in Large Organizations written by Maleh, Yassine and published by IGI Global. This book was released on 2019-01-04 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: As digitization continues to bring rapid changes to businesses, companies must remain agile in order to comply with changing regulations and maintain governance and compliance while achieving its business objectives. To achieve this agility, IT staff within these companies must be able to respond quickly to changing business needs while maintaining existing and efficient infrastructure. Strategic IT Governance and Performance Frameworks in Large Organizations is an essential reference source that provides emerging frameworks and models that implement an efficient strategic IT governance in organizations and discusses the effects these policies have on the business as a whole. Featuring six international case studies from large organizations, this title covers topics such as IT management, security policy, and organizational governance, and is ideally designed for IT specialists, academicians, researchers, policymakers, and managers.
Book Synopsis Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management by : Gad Selig
Download or read book Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management written by Gad Selig and published by Van Haren. This book was released on 2008-04-12 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.
Book Synopsis Intelligence Support Systems by : Paul Hoffmann
Download or read book Intelligence Support Systems written by Paul Hoffmann and published by CRC Press. This book was released on 2005-07-27 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: Telecommunications service providers face increasing information assistance requests to help law enforcement while they simultaneously struggle with CapEx and OpEx reductions. On the other hand, law enforcement agencies face expensive telecommunication interface options for data collection as they battle with a growing backlog of subpoena requests.
Book Synopsis ECISM 2017 11th European Conference on Information Systems Management by :
Download or read book ECISM 2017 11th European Conference on Information Systems Management written by and published by Academic Conferences and publishing limited. This book was released on 2017-09-14 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The AUPHA Manual of Health Services Management by : Robert J. Taylor
Download or read book The AUPHA Manual of Health Services Management written by Robert J. Taylor and published by Jones & Bartlett Learning. This book was released on 1994 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt: With contributions from more than 30 authorities in the field, this reference covers topics varying from management techniques to strategic planning, To ownership and governance, To a department-by-department breakdown of health care facility support services.
Book Synopsis The SAGE Encyclopedia of Quality and the Service Economy by : Su Mi Dahlgaard-Park
Download or read book The SAGE Encyclopedia of Quality and the Service Economy written by Su Mi Dahlgaard-Park and published by SAGE Publications. This book was released on 2015-05-29 with total page 992 pages. Available in PDF, EPUB and Kindle. Book excerpt: Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
Book Synopsis Quality Assurance and Accreditation in Distance Education and e-Learning by : Insung Jung
Download or read book Quality Assurance and Accreditation in Distance Education and e-Learning written by Insung Jung and published by Routledge. This book was released on 2012-04-05 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality assurance (QA) in open and distance learning (ODL) can be a contentious issue. Some argue that it should be judged by the same criteria and methods as face-to-face education, while others claim that it is so different in its organization, enrolments and operations that conventional QA mechanisms cannot apply. Some advocate the use of specific guidelines and standards for e-learning; others believe that, regardless of the technology, the basic principles of quality teaching and learning should apply. Providers who have enjoyed freedom from external scrutiny may resist attempts at external regulation and auditing and look upon QA as yet another imposition of corporatization and bureaucracy on education. Others see it as a means of establishing a culture of quality, self-reflection and self-improvement. There is little research-based literature to guide policy-makers, managers and practitioners in applying QA in education and training to ensure the right balance is found between accountability and autonomy, as well as assuring quality for the time and costs involved. In this respect, Quality Assurance and Accreditation in Distance Education and e-Learning is a book that is long overdue. It explains what is involved in QA and accreditation in education. It describes and analyzes applications of these practices in open, distance, dual-mode and conventional universities throughout Europe, North America, Africa, and the Asia-Pacific, looking at open schooling, e-learning in conventional schools, non-formal adult and community education, and corporate and small-to-medium enterprises. Quality Assurance and Accreditation in Distance Education and e-Learning is edited and authored by experts with extensive international experience in ODL, e-learning and QA who give careful consideration to the possibilities and challenges involved. The book will be an invaluable guide for all policy-makers, managers, practitioners and researchers in the field.
