Antecedents And Outcomes Of Emotional Labor

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Research Anthology on Human Resource Practices for the Modern Workforce

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1668438747
Total Pages : 2224 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Research Anthology on Human Resource Practices for the Modern Workforce by : Management Association, Information Resources

Download or read book Research Anthology on Human Resource Practices for the Modern Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-12-30 with total page 2224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

Emotions in Organizational Behavior

Author : Charmine Hartel
Publisher : Psychology Press
ISBN 13 : 1135609365
Total Pages : 485 pages
Book Rating : 4.1/5 (356 download)

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Book Synopsis Emotions in Organizational Behavior by : Charmine Hartel

Download or read book Emotions in Organizational Behavior written by Charmine Hartel and published by Psychology Press. This book was released on 2005-01-15 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior. The book is the first of its kind to incorporate organizational behavior and bounded emotionality. The editors' primary aim is to communicate the research presented at the bi-annual International Conference on Emotions and Organizational Life to a wider audience. This edition looks at the range of research on emotions within an organizational behavior framework; organized in terms of the individual, interpersonal, and organizational levels. Particular emphasis has been placed on obtaining the leading research in the international sphere. This book is intended to be useful to the student of organizational behavior, as well as to the managers of organizations.

The Cambridge Handbook of Workplace Affect

Author : Liu-Qin Yang
Publisher : Cambridge University Press
ISBN 13 : 110849403X
Total Pages : 573 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis The Cambridge Handbook of Workplace Affect by : Liu-Qin Yang

Download or read book The Cambridge Handbook of Workplace Affect written by Liu-Qin Yang and published by Cambridge University Press. This book was released on 2020-07-16 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.

Emotional Labor in the 21st Century

Author : Alicia Grandey
Publisher : Routledge
ISBN 13 : 1136232583
Total Pages : 340 pages
Book Rating : 4.1/5 (362 download)

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Book Synopsis Emotional Labor in the 21st Century by : Alicia Grandey

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Meta-Analysis

Author : Mike W.-L. Cheung
Publisher : John Wiley & Sons
ISBN 13 : 1119993431
Total Pages : 402 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis Meta-Analysis by : Mike W.-L. Cheung

Download or read book Meta-Analysis written by Mike W.-L. Cheung and published by John Wiley & Sons. This book was released on 2015-05-06 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a novel approach to conducting meta-analysis using structural equation modeling. Structural equation modeling (SEM) and meta-analysis are two powerful statistical methods in the educational, social, behavioral, and medical sciences. They are often treated as two unrelated topics in the literature. This book presents a unified framework on analyzing meta-analytic data within the SEM framework, and illustrates how to conduct meta-analysis using the metaSEM package in the R statistical environment. Meta-Analysis: A Structural Equation Modeling Approach begins by introducing the importance of SEM and meta-analysis in answering research questions. Key ideas in meta-analysis and SEM are briefly reviewed, and various meta-analytic models are then introduced and linked to the SEM framework. Fixed-, random-, and mixed-effects models in univariate and multivariate meta-analyses, three-level meta-analysis, and meta-analytic structural equation modeling, are introduced. Advanced topics, such as using restricted maximum likelihood estimation method and handling missing covariates, are also covered. Readers will learn a single framework to apply both meta-analysis and SEM. Examples in R and in Mplus are included. This book will be a valuable resource for statistical and academic researchers and graduate students carrying out meta-analyses, and will also be useful to researchers and statisticians using SEM in biostatistics. Basic knowledge of either SEM or meta-analysis will be helpful in understanding the materials in this book.

The Oxford Handbook of Work Engagement, Motivation, and Self-Determination Theory

Author : Marylene Gagne PhD
Publisher : Oxford University Press
ISBN 13 : 0199794987
Total Pages : 465 pages
Book Rating : 4.1/5 (997 download)

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Book Synopsis The Oxford Handbook of Work Engagement, Motivation, and Self-Determination Theory by : Marylene Gagne PhD

Download or read book The Oxford Handbook of Work Engagement, Motivation, and Self-Determination Theory written by Marylene Gagne PhD and published by Oxford University Press. This book was released on 2014-06-09 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Self-determination theory is a theory of human motivation that is being increasingly used by organizations to make strategic HR decisions and train managers. It argues for a focus on the quality of workers' motivation over quantity. Motivation that is based on meaning and interest is showed to be superior to motivation that is based on pressure and rewards. Work environments that make workers feel competent, autonomous, and related to others foster the right type of motivation, goals, and work values. The Oxford Handbook of Work Motivation, Engagement, and Self-Determination Theory aims to give current and future organizational researchers ideas for future research using self-determination theory as a framework, and to give practitioners ideas on how to adjust their programs and practices using self-determination theory principles. The book brings together self-determination theory experts and organizational psychology experts to talk about past and future applications of the theory to the field of organizational psychology. The book covers a wide range of topics, including: how to bring about commitment, engagement, and passion in the workplace; how to manage stress, health, emotions and violence at work; how to encourage safe and sustainable behavior in organizations; how factors like attachment styles, self-esteem, person-environment fit, job design, leadership, compensation, and training affect work motivation; and how work-related values and goals are forged by the work environment and affect work outcomes.

Meta-Analytic Structural Equation Modelling

Author : Suzanne Jak
Publisher : Springer
ISBN 13 : 3319271741
Total Pages : 92 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Meta-Analytic Structural Equation Modelling by : Suzanne Jak

Download or read book Meta-Analytic Structural Equation Modelling written by Suzanne Jak and published by Springer. This book was released on 2015-11-28 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains how to employ MASEM, the combination of meta-analysis (MA) and structural equation modelling (SEM). It shows how by using MASEM, a single model can be tested to explain the relationships between a set of variables in several studies. This book gives an introduction to MASEM, with a focus on the state of the art approach: the two stage approach of Cheung and Cheung & Chan. Both, the fixed and the random approach to MASEM are illustrated with two applications to real data. All steps that have to be taken to perform the analyses are discussed extensively. All data and syntax files are available online, so that readers can imitate all analyses. By using SEM for meta-analysis, this book shows how to benefit from all available information from all available studies, even if few or none of the studies report about all relationships that feature in the full model of interest.

Inside the Mouse

Author : Project on Disney
Publisher : Duke University Press
ISBN 13 : 9780822316244
Total Pages : 268 pages
Book Rating : 4.3/5 (162 download)

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Book Synopsis Inside the Mouse by : Project on Disney

Download or read book Inside the Mouse written by Project on Disney and published by Duke University Press. This book was released on 1995 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains critical essays in which the authors, having visited Disney World as individuals and as a group, offer their perspectives on various aspects of the amusement park and its appeal.

Mood and Temperament

Author : David Watson
Publisher : Guilford Press
ISBN 13 : 9781572305267
Total Pages : 360 pages
Book Rating : 4.3/5 (52 download)

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Book Synopsis Mood and Temperament by : David Watson

Download or read book Mood and Temperament written by David Watson and published by Guilford Press. This book was released on 2000-01-27 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrating findings from recent literature and his ongoing 20-year research program, Watson (psychology, U. of Iowa) presents a framework for understanding short-term mood fluctuations and their relationship to differences in temperament and emotionality. He discusses the biological and environmental bases for mood fluctuations, relates affectivity to personality, links negative emotionality to various health complaints, and describes the implications of his study for theories of happiness.

Fast Food, Fast Talk

Author : Robin Leidner
Publisher : Univ of California Press
ISBN 13 : 0520085000
Total Pages : 288 pages
Book Rating : 4.5/5 (2 download)

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Book Synopsis Fast Food, Fast Talk by : Robin Leidner

Download or read book Fast Food, Fast Talk written by Robin Leidner and published by Univ of California Press. This book was released on 1993-08-04 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

Emotional Labor

Author : Mary E. Guy
Publisher : Routledge
ISBN 13 : 1317472101
Total Pages : 256 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Emotional Labor by : Mary E. Guy

Download or read book Emotional Labor written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

The Oxford Handbook of Leadership and Organizations

Author : David Day
Publisher : Oxford University Press
ISBN 13 : 0190213779
Total Pages : 913 pages
Book Rating : 4.1/5 (92 download)

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Book Synopsis The Oxford Handbook of Leadership and Organizations by : David Day

Download or read book The Oxford Handbook of Leadership and Organizations written by David Day and published by Oxford University Press. This book was released on 2014-05-20 with total page 913 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the leadership field continues to evolve, there are many reasons to be optimistic about the various theoretical and empirical contributions in better understanding leadership from a scholarly and scientific perspective. The Oxford Handbook of Leadership and Organizations brings together a collection of comprehensive, state-of-the-science reviews and perspectives on the most pressing historical and contemporary leadership issues - with a particular focus on theory and research - and looks to the future of the field. It provides a broad picture of the leadership field as well as detailed reviews and perspectives within the respective areas. Each chapter, authored by leading international authorities in the various leadership sub-disciplines, explores the history and background of leadership in organizations, examines important research issues in leadership from both quantitative and qualitative perspectives, and forges new directions in leadership research, practice, and education.

Consuming Work

Author : Yasemin Besen-Cassino
Publisher : Temple University Press
ISBN 13 : 9781439909492
Total Pages : 232 pages
Book Rating : 4.9/5 (94 download)

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Book Synopsis Consuming Work by : Yasemin Besen-Cassino

Download or read book Consuming Work written by Yasemin Besen-Cassino and published by Temple University Press. This book was released on 2014-02-21 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Youth labor is an important element in our modern economy, but as students’ consumption habits have changed, so too have their reasons for working. In Consuming Work, Yasemin Besen-Cassino reveals that many American high school and college students work for social reasons, not monetary gain. Most are affluent, suburban, white youth employed in part-time jobs at places like the Coffee Bean so they can be associated with a cool brand, hangout with their friends, and get discounts. Consuming Work offers a fascinating picture of youth at work and how jobs are marketed to these students. Besen-Cassino also shows how the roots of gender and class inequality in the labor force have their beginnings in this critical labor sector. Exploring the social meaning of youth at work, and providing critical insights into labor and the youth workforce, Consuming Work contributes a deeper understanding of the changing nature of American labor.

Managing Emotions in the Workplace

Author : Neal M. Ashkanasy
Publisher : Taylor & Francis
ISBN 13 : 1315290804
Total Pages : 377 pages
Book Rating : 4.3/5 (152 download)

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Book Synopsis Managing Emotions in the Workplace by : Neal M. Ashkanasy

Download or read book Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Taylor & Francis. This book was released on 2016-09-16 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. Individuals bring their affective states and emotional "buttons" to work, leaders try to engender feelings of passion and enthusiasm for the organization and its mission, and consultants seek to increase job satisfaction, commitment, and trust. This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions. The international cast of authors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. This book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. Managing Emotions in the Workplace is designed for use in graduate level courses in Organizational Behavior, Human Resource Management, or Organizational Development - any course in which the role of emotions in the workplace is a central concern. Scholars and consultants will also find this book to be an essential resource on the latest theory and practice in this emerging field.

The Measurement of Emotions

Author : Robert Plutchik
Publisher : Academic Press
ISBN 13 : 1483269523
Total Pages : 334 pages
Book Rating : 4.4/5 (832 download)

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Book Synopsis The Measurement of Emotions by : Robert Plutchik

Download or read book The Measurement of Emotions written by Robert Plutchik and published by Academic Press. This book was released on 2013-09-24 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotion: Theory, Research, and Experience, Volume 4: The Measurement of Emotion provides an examination of the key issue of how to measure emotion. The book contains articles that present different approaches to the study of emotional measurement. Contributors focus on such topics as mood measurement; cross-cultural examination of triggers of emotion; possible dimensions that underlie the language of affect; measurement of emotions in lower animals; and measuring emotions and their derivatives. Psychologists, psychiatrists, behavioral psychologists, teachers, and students will find the book a good reference book.

Lying and Deception in Everyday Life

Author : Michael Lewis
Publisher : Guilford Press
ISBN 13 : 9780898628944
Total Pages : 244 pages
Book Rating : 4.6/5 (289 download)

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Book Synopsis Lying and Deception in Everyday Life by : Michael Lewis

Download or read book Lying and Deception in Everyday Life written by Michael Lewis and published by Guilford Press. This book was released on 1993-02-05 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I speak the truth, not so much as I would, but as much as I dare...."-- Montaigne "All cruel people describe themselves as paragons of frankness.'" -- Tennessee Williams Truth and deception--like good and evil--have long been viewed as diametrically opposed and unreconcilable. Yet, few people can honestly claim they never lie. In fact, deception is practiced habitually in day-to-day life--from the polite compliment that doesn't accurately relay one's true feelings, to self-deception about one's own motivations. What fuels the need for people to intricately construct lies and illusions about their own lives? If deceptions are unconscious, does it mean that we are not responsible for their consequences? Why does self-deception or the need for illusion make us feel uncomfortable? Taking into account the sheer ubiquity and ordinariness of deception, this interdisciplinary work moves away from the cut-and-dried notion of duplicity as evil and illuminates the ways in which deception can also be understood as a adaptive response to the demands of living with others. The book articulates the boundaries between unethical and adaptive deception demonstrating how some lies serve socially approved goals, while others provoke distrust and condemnation. Throughout, the volume focuses on the range of emotions--from feelings of shame, fear, or envy, to those of concern and compassion--that motivate our desire to deceive ourselves and others. Providing an interdisciplinary exploration of the widespread phenomenon of lying and deception, this volume promotes a more fully integrated understanding of how people function in their everyday lives. Case illustrations, humor and wit, concrete examples, and even a mock television sitcom script bring the ideas to life for clinical practitioners, behavioral scientists, and philosophers, and for students in these realms.

Advances in Teacher Emotion Research

Author : Paul A. Schutz
Publisher : Springer Science & Business Media
ISBN 13 : 1441905642
Total Pages : 384 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Advances in Teacher Emotion Research by : Paul A. Schutz

Download or read book Advances in Teacher Emotion Research written by Paul A. Schutz and published by Springer Science & Business Media. This book was released on 2009-08-14 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some reports estimate that nearly 50% of teachers entering the profession leave within the first five years (Alliance for Excellent Education 2004; Ingersoll, 2003; Quality Counts 2000). One explanation of why teachers leave the profession so early in their career might be related to the emotional nature of the teaching profession. For example, teaching is an occupation that involves considerable emotional labor. Emotional labor involves the effort, planning, and control teachers need to express organizationally desired emotions during interpersonal transactions. As such, emotional labor has been associated with job dissatisfaction, health symptoms and emotional exhaustion, which are key components of burnout and related to teachers who drop out of the profession. Research into emotional labor in teaching and other aspects of teachers’ emotions is becoming increasingly important not only because of the growing number of teachers leaving the profession, but also because unpleasant classroom emotions have considerable implications for student learning, school climate and the quality of education in general. Using a variety of different methodological and theoretical approaches, the authors in this edited volume, Advances in Teacher Emotion Research: The Impact on Teachers’ Lives, provide a systematic overview that enriches our understanding of the role of emotions in teachers’ professional lives and work. More specifically, the authors discuss inquiry related to teachers’ emotions in educational reform, teacher identity, student involvement, race/class/gender issues, school administration and inspection, emotional labor, teacher burnout and several other related issues. This volume, then, represents the accumulation of different epistemological and theoretical positions related to inquiry on teachers’ emotions, acknowledging that emotions are core components of teachers’ lives. Advances in Teacher Emotion Research takes an eclectic look at teacher emotions, presenting current research from diverse perspectives, thereby making this volume a significant contribution to the field.