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An Assessment Of The Organizational Culture Of Tripler Army Medical Center And Its Impact On Implementing Total Quality Management
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Book Synopsis An Assessment of the Organizational Culture of Tripler Army Medical Center and Its Impact on Implementing Total Quality Management by :
Download or read book An Assessment of the Organizational Culture of Tripler Army Medical Center and Its Impact on Implementing Total Quality Management written by and published by . This book was released on 1994 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementation of Total Quality Management (TQM) is a major challenge facing health care organizations in the United States today. Understanding the organization's culture or climate is an essential element in initiating any successful quality process. Cultural audits evaluate the current state of an organization, assessing a multitude of factors and can lead to fact-based, positive recommendations for improvement. The purpose of this research project was two-fold: identify the current cultural profile of Tripler Army Medical Center staff members to establish a baseline on the existing culture, and determine if any cultural differentiation exists among occupational categories. A quantitative and analytical methodology was used in evaluating the corporate culture. The data collecting instrument was a modified Litwin and Stringer Organization Climate Questionnaire which was distributed to a stratified random sample. Statistical analysis included both description and inferential methodologies. Tripler had a relatively positive cultural profile on seven of the ten construct variables. There was tremendous consensus between occupational categories on all variables. The lack of variation between groups indicates the climate described is strongly representative of the entire population. Benchmarking the current cultural blueprint against the desired cultural qualities is the basis for improvement programs.
Book Synopsis An Assessment of the Organizational Culture of Tripler Army Medical Center and Its Impact on Implementing Total Quality by : Frank C. Floro
Download or read book An Assessment of the Organizational Culture of Tripler Army Medical Center and Its Impact on Implementing Total Quality written by Frank C. Floro and published by . This book was released on 1994 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Determining Successful Approaches for a Total Quality Management Training Program for Tripler Army Medical Center Hawaii by : John C. Shero
Download or read book Determining Successful Approaches for a Total Quality Management Training Program for Tripler Army Medical Center Hawaii written by John C. Shero and published by . This book was released on 1993 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Implementing Total Quality Management (TQM) - The Issue of National Culture by : Abraham Allotey
Download or read book Implementing Total Quality Management (TQM) - The Issue of National Culture written by Abraham Allotey and published by GRIN Verlag. This book was released on 2008-08-22 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2003 in the subject Business economics - Business Management, Corporate Governance, grade: 70%, University of East London (East London Business School), course: Master of Business Administration, 112 entries in the bibliography, language: English, abstract: Total Quality Management has worked in Japan, so why shouldn't it work in the USA, Europe or Africa? This is a very popular statement amongst many multinational companies when they want to implement quality strategies in different countries. They usually ignore the importance of culture and its impact on transplanting quality strategies that has been successful in one cultural set up. This is one of the main reasons why TQM has not worked in many countries. The compatibility of TQM with different cultures should always be reviewed since work ethics for instance in Ghana is different from that in Japan. Culture reflects the way of life, values, and beliefs of a society and as such very difficult to change but rather can be slightly modified through education and training to adapt to certain quality management strategies. This claim of the impact of national culture, on the successful TQM implementation across national boundaries forms the basis of this management report. In this report therefore, literature on both TQM and culture will be critically discussed in the first two chapters. The third chapter will critically analyze the literature on the impact of culture in the successful implementation of TQM across different countries. Chapter four will analyze the managerial implications and finally a conclusion and recommendation will be drawn. ...]
Book Synopsis An Assessment of Customer Satisfaction: Using Patient Information for Quality Improvement Tripler Army Medical Center Hawaii by :
Download or read book An Assessment of Customer Satisfaction: Using Patient Information for Quality Improvement Tripler Army Medical Center Hawaii written by and published by . This book was released on 1993 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) challenges health care organizations to provide high-quality clinical care that also meets or exceeds customer expectations. This requires the development of a reliable method for measuring the perceived quality of care and satisfaction from a patient's point of view. The management problem was that a comprehensive analysis of patient satisfaction had not been conducted at Tripler Army Medical Center (TAMC) to measure quality from the patient's perspective. The purpose of this study was to determine the current level of patient satisfaction and identify the various aspects of the health care delivery system at TAMC which contribute to patient satisfaction. A quantitative research approach was used to collect and analyze data using a patient satisfaction survey. The results indicated that the majority of patients surveyed were very satisfied and rated TAMC as above average in their overall evaluation. The direct care aspects of the health care system had the greatest influence on patient satisfaction, and accounted for 56.8% of the variance in the patient's overall evaluation and 55.4% of the variance in overall satisfaction. This study was also successful in identifying areas to be used in the TQM process to improve the quality of care at TAMC. Patient Satisfaction Survey, Total Quality Management.
Book Synopsis Government Reports Announcements & Index by :
Download or read book Government Reports Announcements & Index written by and published by . This book was released on 1995 with total page 1774 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis An Assessment of the Organizational Culture of Dewitt Army Community Hospital One Year After the Implementation of Total Quality Management by :
Download or read book An Assessment of the Organizational Culture of Dewitt Army Community Hospital One Year After the Implementation of Total Quality Management written by and published by . This book was released on 1994 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dewitt Army Community Hospital (DACH), a 68 bed hospital located at Ft. Belvoir, Virginia is now one year into its quality transformation. Over the course of the past year, the hospital has invested heavily in adopting the TQM philosophy, spending over $100,000 to formally train 350 of 863 staff members in TQM. The DACH leadership desires to develop a cultural climate that reflects the TQM philosophy, i.e. a climate that fosters team work, innovation, risk taking, involvement, and concern for quality. The purpose of this project was to assess the organizational culture of DACH as it relates to TQM. Supporting objectives were to (1) validate or refute the DACH leadership's intuitive assessment of the current culture, (2) identify areas of the culture that need additional focused attention, and (3) serve as a benchmark against which to judge future assessments in the future. The results of the study suggest that many of the practices indicative of a TQM culture are present at DACH. The staff of DACH seem to have high morale and a good awareness of their mission. They look for an discuss ways to improve their work and are concerned about their customers.
Book Synopsis Total Quality in Healthcare by : Ellen Marszalek-Gaucher
Download or read book Total Quality in Healthcare written by Ellen Marszalek-Gaucher and published by Jossey-Bass. This book was released on 1993-06-04 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is considered by many to be the answer to the severe problems currently gripping the healthcare industry. Yet while much has been written about the theory of TQM, little is available on the specifics of applying this theory to health care practice. How does one begin? How can the organization be structured to support these approaches? How can the effectiveness of these efforts be evaluated?Sharing the lessons they've learned by implementing TQM strategies in their hospital since 1987, Ellen J. Gaucher and Richard J. Coffey offer practical guidance for building an organization that successfully employs TQM--one that utilizes the philosophy of continuous improvement in all business and clinical functions, employs teams for problem solving, and continually strives to meet and exceed customer needs. They provide comprehensive guidance for realizing broad-scale organizational change, showing how by applying this approach, they have been able to improve speed, efficiency, and cost-effectiveness throughout their organization.
Book Synopsis An Assessment of the Organizational Culture of Dewitt Army Community Hospital One Year After the Implementation of Total Quality Management, Fort Belvoir, Virginia by : Michael P. Goodwin
Download or read book An Assessment of the Organizational Culture of Dewitt Army Community Hospital One Year After the Implementation of Total Quality Management, Fort Belvoir, Virginia written by Michael P. Goodwin and published by . This book was released on 1994 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Practice of Total Quality Management in the Clinical Setting by : Joseph B. Houser
Download or read book The Practice of Total Quality Management in the Clinical Setting written by Joseph B. Houser and published by . This book was released on 1996 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis How to Get Started Implementing Total Quality Management by :
Download or read book How to Get Started Implementing Total Quality Management written by and published by . This book was released on 1990 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book NTIS Alert written by and published by . This book was released on 1994 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Government Reports Annual Index by :
Download or read book Government Reports Annual Index written by and published by . This book was released on 1995 with total page 1096 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sections 1-2. Keyword Index.--Section 3. Personal author index.--Section 4. Corporate author index.-- Section 5. Contract/grant number index, NTIS order/report number index 1-E.--Section 6. NTIS order/report number index F-Z.
Book Synopsis An Analysis of the Corporate Culture of U.S. Army Health Services Command During a Time of Organizational and Environmental Change by :
Download or read book An Analysis of the Corporate Culture of U.S. Army Health Services Command During a Time of Organizational and Environmental Change written by and published by . This book was released on 1993 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: The significance of analyzing the corporate culture of an organization is essential when adopting a new management philosophy, like Total Quality Management (TQM), or restructuring the organization during a time of downsizing, hiring freezes, and uncertainty in the future of military healthcare. Corporate culture comprises the established ways of thinking and doing things in the organization and includes the organization's policies, rules, and procedures; its customs and practices; its shared values and belief systems; its traditions and assumptions; and the nature of the language used to communicate throughout the organization. The U.S. Army has basic corporate values; however, each subordinate organization must develop its own unique value system. Change, Teamwork, Corporate culture, Leadership.
Book Synopsis Case Study: Organizational Realignment at Tripler Army Medical Center to Reflect "Best Business Practice." Facilitate Coordinated Care, and Maximize the Use of Resources by :
Download or read book Case Study: Organizational Realignment at Tripler Army Medical Center to Reflect "Best Business Practice." Facilitate Coordinated Care, and Maximize the Use of Resources written by and published by . This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: As Tripler Army Medical Center (TAMC) moves in the direction of a business case model to address fiscal concerns, it is exploring opportunities to improve the way in which it manages finances. At the direction of the medical center's chief of staff, a Business Process Reengineering Process Action Team (BPR-PAT) was established to evaluate Tripler's Utilization Management, Resource Management, Managed Care, Patient Administration, Information Management, and Clinical Support divisions to maximize billing, eliminate duplicative functions, simplify processes, improve data quality, and reduce costs. The purpose of this GMP is to provide a descriptive case study of the BPR-PAT's efforts and proposal to realign TAMC's organizational structure to reflect "best business practice" that will facilitate coordinated care and maximize the use of resources. The BPR-PAT proposal directs that TAMC's Managed Care Division be reorganized into Data Quality Management, Decision Support, and Customer Services Branches, and that the Managed Care Division be realigned to report to the Deputy Commander for Administration (DCA) instead of to the Deputy Commander for Clinical Services (DCCS). A fourth branch, Health Care Utilization, will be reorganized within TAMC's Quality Services Division.
Book Synopsis Implementing Total Quality Management at Rocky Mountain Health Care Corporation by : Kevin Spiller
Download or read book Implementing Total Quality Management at Rocky Mountain Health Care Corporation written by Kevin Spiller and published by . This book was released on 1993 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Is the Organizational Culture of the U.S. Army Congruent with the Professional Development of Its Senior Level Officer Corps? by : James G. Pierce
Download or read book Is the Organizational Culture of the U.S. Army Congruent with the Professional Development of Its Senior Level Officer Corps? written by James G. Pierce and published by Strategic Studies Institute. This book was released on 2010 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction -- Organizational culture -- Importance of organizational culture analysis -- An overview of professional organizations --Purpose of the present study -- Brief discussion of the concepts of organizational culture and professionalism -- Organizational culture -- Professionalism and professional development -- Methodology -- An overview of the Competing Values Framework (CVF) model -- Origins of the Organizational Culture Assessment Instrument (OCAI) -- An overview of the Management Skills Assessment Instrument (MSAI) -- Methodology of the study -- Findings and analysis -- Organizational Culture Assessment Instrument (OCAI) : findings and analysis -- Final analysis -- Implications -- Overview -- Implications for the army profession
