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A Study Of Property Management Service Quality And Property Owners Cost Of Second Tier Commercial Building In Hong Kong
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Book Synopsis A Study of Property Management Service Quality and Property Owner's Cost of Second Tier Commercial Building in Hong Kong by : 胡家朗
Download or read book A Study of Property Management Service Quality and Property Owner's Cost of Second Tier Commercial Building in Hong Kong written by 胡家朗 and published by . This book was released on 2016 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Examine the Impacts of Statutory Minimum Wage on the Service Quality of Property Management Companies in Hong Kong by : Pui-Shan Lau
Download or read book Examine the Impacts of Statutory Minimum Wage on the Service Quality of Property Management Companies in Hong Kong written by Pui-Shan Lau and published by Open Dissertation Press. This book was released on 2017-01-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Examine the Impacts of Statutory Minimum Wage on the Service Quality of Property Management Companies in Hong Kong" by Pui-shan, Lau, 劉珮珊, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In Hong Kong, statutory minimum wage has been implemented for three years. Under the implementation of statutory minimum wage, the property management companies have to pay at least $30 to their staff per hour, it increases the staff cost of property management companies and reduces the profit of the companies. On theother hand, the property owners have to pay higher management fee due to the increase of staff cost, they expected that they should receive better quality of services. If the service standard of the property management companies could not match with owners' expectation, it would affect the customer satisfaction towards the service of the property management companies. As a result, it would increase the conflicts between the property owners and the property management companies and it might affect the relationship between each other. Indeed, the property management companies are facing high pressure on it now. Therefore, it is meaningful to study the impacts of minimum wage on the service quality of property management companies in Hong Kong. In this study, we try to investigate whether the implementation of minimum wage can improve the service quality of the properties management companies in Hong Kong and increase the satisfaction level of the employees and the customers. The scope of study will be focused on two different types of property management companies. One is a large-sized property management company (Company A) which is the subsidiary of large developer in Hong Kong. The other is a small to medium sized property management company (Company B) which is a non-subsidiary company. By doing this research, it could compare the service quality of different types of property management companies after the implementation of minimum wage. Two sets of questionnaires were sent out in order to collect the viewpoints from the staff of the property management companies and the owners/residents' of middle class residential properties. There were altogether 250 questionnaires were done, the results showed that both Company A and Company B were in the same direction. The results expressed that either internal customer (staff of the property management companies) or the external customer (owners/residents) of both companies did not think that the service quality of management office have significant improvement after the minimum wage. Based on the results of the research, we suggest some ways to improve the service quality of the service team and also give some recommendation to government in implementing the minimum wage policy so that it could benefit for people working in the property management field in Hong Kong. DOI: 10.5353/th_b5334675 Subjects: Real estate management - China - Hong Kong Minimum wage - China - Hong Kong
Book Synopsis PROPERTY MGMT SERVICE QUALITY by : Chun-Tat Ha
Download or read book PROPERTY MGMT SERVICE QUALITY written by Chun-Tat Ha and published by Open Dissertation Press. This book was released on 2017-01-26 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Property Management Service Quality of Shopping Centres in Hong Kong: a Study of Tenant's and Customers' Satisfaction" by Chun-tat, Ha, 夏進達, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In a highly competitive market like Hong Kong, shopping centres have to be constantly improving in order the meet the needs of your clients. The research here aimed to find out what factors from the service quality aspect as well as from the external environment aspect those were likely to be seen as more important by customers (shoppers) and tenants respectively. It was found that customers tended to treat external factors like accessibility and trade mix as more important than others, whereas tenants tended to think that service quality was more important. The common result from the two groups of participant was that both customers and tenants treat a factor as the most important when it has the strongest influence to them. From the customers' point of view, it was time consumption, whereas from the tenants' angle, factors that had the strongest influence to their business was considered to be the most related factor to their satisfaction. At the end of the paper, it discussed how property management could use the finding of this research for future use. Subjects: Shopping centers - China - Hong Kong - Management
Book Synopsis The Value of Property Management Services in Housing by : Jinhuan Li
Download or read book The Value of Property Management Services in Housing written by Jinhuan Li and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "The Value of Property Management Services in Housing: an Experiment" by Jinhuan, Li, 李晋桓, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: Nowadays, as people have higher aspiration for quality of life, the way they value housing no longer looks for provision of fixed structure and physical comfort, but also the pleasure they enjoy from the spatial fixity and the service available in attached with the property. Historically, hedonic pricing model is the most popular way for valuation of housing by modeling the implicit price of attributes comprised in a residential premise. This research, based on the hedonic pricing framework, creatively and skillfully adopts the experimentation method to measure the value property management services in the residential properties in Hong Kong. After a thorough literature on both development of property management as well as the determinants and appraisal of property value, the experiment manipulates the criteria that potential property buyers would consider and simulate the information processing environment for decision making of home purchase, through which the value of property management services is then measured from the users' perspective. The experiment result confirms the importance of property management services, and statistically testifies the hypotheses to reveal the interaction between property management and property value. It finds that property management services in general have contribution to the value of the property being managed, and higher quality of service significantly contributes more. Even for same service quality, the role of property management becomes prominent to inferior grade of residential building, or presents larger impact when the property depreciates over time. Adoptability of experiment methodology is successfully justified. Hedonic regression approach in return examines the setting of the experiment and proves its subsequent result. Experimentation not only provides a powerful way of moving beyond simple questions about "do you think property management is important" or "how important is it" in normal survey, but also makes real time data available rather than analyzing the historical property transaction records in common hedonic modeling. People's appreciation to the intangible management services is well and truly measured from careful experimental arrangement. Such result surely expands the application of hedonic pricing model in measuring the magnitude of an intrinsic attribute, and provides good reference to the property management industry, real estate developers, academic researchers, and the society at large. DOI: 10.5353/th_b4834272 Subjects: Real estate management - China - Hong Kong
Book Synopsis To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong by : Ka-Wan Wu
Download or read book To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong written by Ka-Wan Wu and published by Open Dissertation Press. This book was released on 2017-01-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong" by Ka-wan, Wu, 胡家穩, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: The property management in Hong Kong has emerged in its importance in the past decades. The people's thought towards property management has changed from the provision of basic services such as watchmen and cleaners to a professional servicing industry. Moreover, as changes in people's attitude in service consumption and social values, the requirement of the owners for the property management services raised. Apart from this, the participation of Owner Committee ( OC ) in the property management has become more significant which has been recognized by the residents, the property management practitioners as well as the government. As a result of the rapid population growth, the demand for the housing has increased rapidly too thus, led to the development of multi-storey buildings in large scale. The government policy has encouraged the participation of OC in the management of the building by formation of Owners Incorporations aiming at the promotion of a 'self-help' approach for which the OC could manage the building on their own. The encouragement of the government by enactment of the Building Management Ordinance has strengthened the power of the Incorporated Owners as they have the power to terminate and to appoint managers at their choice. However, we always hear that Owner Committee (OC) will cause a lot of quarrels between OC and the property managers/property management companies and bring a lot of troubles to the property manager/property management company. Sometimes the property managers/ property management companies complained that the requirement of the OC is too high to meet and unreasonable. Moreover, they also complained that OC controls too much on them so that their efficiency of work and their daily performance will be reduced. In addition, it creates a great impact to the property management companies and to the industry of property management. For example, the incidents of termination of property managers/property management companies were increased for the past decade. Does OC really could not perform their function and to make contribution to improve the quality of private residential property in Hong Kong? In this dissertation, it is to find out whether the OC participation in the management of the property has positive impacts on the management quality of the estates or not. If yes, to what extent or level that OC could help improve the quality of the private residential property in Hong Kong. After the estate study, it was found that OC participation in the management of the property could help the management company understand their needs and become more accountable. It was also noted that by the questionnaire survey and face to face interviews, the estate selected for the estate study that is a high level of participation of OC, all the comments and results have a higher satisfaction rate and a positive impacts on the management quality of the estate as well as in the whole property management industry. DOI: 10.5353/th_b5372737 Subjects: Homeowners - China - Hong Kong Housing management - China - Hon gKong
Book Synopsis Property Management Service Quality of Shopping Centres in Hong Kong by : 夏進達
Download or read book Property Management Service Quality of Shopping Centres in Hong Kong written by 夏進達 and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Study of Property Management Services and Safety Condition of Buildings in Hong Kong by : Ka-Lun Li
Download or read book A Study of Property Management Services and Safety Condition of Buildings in Hong Kong written by Ka-Lun Li and published by Open Dissertation Press. This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "A Study of Property Management Services and Safety Condition of Buildings in Hong Kong" by Ka-lun, Li, 李嘉倫, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: This study is to investigate the property management services towards safety condition of buildings in Hong Kong. Those property management services were found under a larger framework on property management industry brought by the housing managers including Building Repair & Maintenance, Management of Environment, Property Management Services for Owners / Tenants / Community, Facility Management, Law in Practice, Finance Management, Human Resources Management and other attributes of property management services. The results of the survey implied that the housing managers or practitioners of the property management industry realized those services would brought to the safety condition of the building in Hong Kong with significant impacts, but most of them would only put their focuses on the facility management or Building Repair & Maintenance. From the study, we could see there was raising concern on Finance Management and Law in Practice which was conformed to the past literature on safety condition of the buildings. This study also showed how the socio-demographic characteristics would affect the perceptions of the housing managers and the practitioners of the property management industry on the property management services. Much more of this study is to explain the importance of considering the point of views of the different property management services in affecting the safety condition of the buildings. To illustrated the relationship between the property management services and the safety condition of the buildings in order to understand how important of the property management services is in maintaining the safety condition of the buildings. DOI: 10.5353/th_b5118529 Subjects: Real estate management - China - Hong Kong Buildings - China - Hong Kong - Safety measures
Book Synopsis A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong by : Kung-wai Chiang (George)
Download or read book A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong written by Kung-wai Chiang (George) and published by . This book was released on 2005 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong by :
Download or read book A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong written by and published by . This book was released on 2005 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customers' Perception of the Service Quality Provided by a Well-Established Property Management Company in Hong Kong by : 劉家聲
Download or read book Customers' Perception of the Service Quality Provided by a Well-Established Property Management Company in Hong Kong written by 劉家聲 and published by Open Dissertation Press. This book was released on 2017-01-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Customers' Perception of the Service Quality Provided by a Well-established Property Management Company in Hong Kong" by 劉家聲, Ka-sing, Desmond, Lau, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389478 Subjects: Housing management - China - Hong Kong Consumer satisfaction - China - Hong Kong
Book Synopsis Value-Added Services by : Yiu-Yuen Mak
Download or read book Value-Added Services written by Yiu-Yuen Mak and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Value-added Services: Impact of Customer Satisfaction in Hong Kong Housing Estates" by Yiu-yuen, Mak, 麥耀源, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: The property management industry develops with the real estate market which is one of the major economy contributors in Hong Kong. Since property management is considered as service-oriented industry, satisfying customers mean business successful. The goal of this research aimed at analyzing the impact brought by value-added services in current private housing market through assessing the customer satisfaction level. This research intended to analysis the relationships among value-added services, customer satisfaction and customer loyalty. The first part of the research comprises the introduction including background, aims and objectives, signification, scope and limitation of the study. Second part is the literature review that provides information on the definition, concept and theoretical framework of value-added services, services model, customer satisfaction and customer loyalty. Third part mentions the methodology of the research while the fourth part illustrates and analyzes the finding of the survey. Finally, it comes to the conclusion part that consists of comment of the finding result and provision of recommendation to property management company on how to enhance and pursuit customer satisfaction and customer loyalty. The business thus become success. The common survey tool that widely use in this research is questionnaire. All data are collected through questionnaire. Since the questionnaires are designed to evaluate residents' view and how it affected residents' satisfaction level towards value-added service, answer is designed in 5-point scale. The relationship between score and satisfaction is positive which refers higher score means high satisfaction level. Moreover, the concept of SERVQUAL Model is applied to testify whether respondents satisfy the service by comparing their perceived and expected value of value-added service under the idea of Gap 5. Result of the survey reflects that value-added service with high customer satisfaction level may gain customer loyalty only by positive word of mouth. Unlike the previous studies related to customer loyalty that causing customer re-purchase and higher profit return is the most important point. The research shows that value-added service may not bring high profit return to the property management company as not must respondents will re-consume the services. Although the satisfied catering service cannot make higher profit, the power of spreading out positive word of mouth should not be neglected. Catering service cannot make higher profit through residents' re-purchase. However, it brings positive word of mouth and develops personal communication between residents and the property management companies. So it is suggested that the companies choose the most suitable and applicable value-added service so as to achieve some positive impacts such as profit return, positive word of mouth and improved resident relationship. DOI: 10.5353/th_b5118567 Subjects: Consumer satisfaction - China - Hong Kong Residential real estate - China - Hong Kong - Management
Book Synopsis A Study of Quality Management in Enhancing the Property Management Service in Hong Kong by : Lok-kwan Lui
Download or read book A Study of Quality Management in Enhancing the Property Management Service in Hong Kong written by Lok-kwan Lui and published by . This book was released on 2004 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis How to Provide Quality Service in View of Recent Changes by : Po-Kwong Fung
Download or read book How to Provide Quality Service in View of Recent Changes written by Po-Kwong Fung and published by Open Dissertation Press. This book was released on 2017-01-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "How to Provide Quality Service in View of Recent Changes: a Study of the Private Property Management Industry" by Po-kwong, Fung, 馮寶光, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3196803 Subjects: Housing management - China - Hong Kong Total quality management Homeowners' associations - China - Hong Kong Housing management Housing management - Case studies High-rise apartment buildings - Management
Book Synopsis Licensing and Regulation of Property Management Companies by : Fat-ling Ng
Download or read book Licensing and Regulation of Property Management Companies written by Fat-ling Ng and published by . This book was released on 2006 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Quality Improvement for Property Management Services by : Edmond K. W. Cheng
Download or read book Quality Improvement for Property Management Services written by Edmond K. W. Cheng and published by . This book was released on 2000 with total page 570 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Study of Property Management Services and Safety Condition of Buildings in Hong Kong by : 李嘉倫
Download or read book A Study of Property Management Services and Safety Condition of Buildings in Hong Kong written by 李嘉倫 and published by . This book was released on 2013 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis STUDY OF SERVICE QUALITY & ITS by : Hua-Chan Chiu
Download or read book STUDY OF SERVICE QUALITY & ITS written by Hua-Chan Chiu and published by Open Dissertation Press. This book was released on 2017-01-26 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "A Study of Service Quality & Its Applications for the Management of the Shopping Centers of the Hong Kong Housing Authority" by Hua-chan, Chiu, 邱華誠, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3196875 Subjects: Shopping centers - China - Hong Kong - Management - Case studies Public housing - China - Hong Kong - Management - Case studies
