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501 Ways To Roll Out The Red Carpet For Your Customers
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Book Synopsis 501 Ways to Roll Out the Red Carpet for Your Customers by : Donna Cutting
Download or read book 501 Ways to Roll Out the Red Carpet for Your Customers written by Donna Cutting and published by Red Wheel/Weiser. This book was released on 2015-12-21 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service." —Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: •Make "red-carpet service" a first and lasting impression•Get your team "red-carpet ready"•Inspire positive word-of-mouth by delivering wow•Handle service recovery with style•Employ creative marketing ideas and social media savvyUsing the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel—just roll out the red carpet!
Download or read book Employees First! written by Donna Cutting and published by Red Wheel/Weiser. This book was released on 2022-04-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty."- Jeffrey W. Hayzlett The world is changing and it’s time to reimagine and reshape your employee experience. Take care of the people who take care of your customers. How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn’t it? You roll out the red carpet for them, of course. Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved. Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you’ll gain strategies for honoring the very people who make your company what it is—your internal customers—your team. Employees First! will help you: Provide Your Team with a Sense of Purpose Cultivate Kindness and Compassion at Work Improve Informational, Interpersonal, and Inspirational Communication Encourage Diversity and Inclusion Compensate Fairly without Breaking the Bank Keep Your Remote Team Connected
Book Synopsis The Celebrity Experience by : Donna Cutting
Download or read book The Celebrity Experience written by Donna Cutting and published by John Wiley & Sons. This book was released on 2010-12-16 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth.
Book Synopsis The Relationship Economy by : John R. DiJulius
Download or read book The Relationship Economy written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2019-10-08 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever—and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
Book Synopsis Broken Windows, Broken Business by : Michael Levine
Download or read book Broken Windows, Broken Business written by Michael Levine and published by Hachette UK. This book was released on 2007-10-15 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People). Once every few years a book comes along with an insight so penetrating, so powerful—and so simply, demonstrably true—that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition. In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken—and the perception will build that crime in that neighborhood is out of control. The same principle applies to business. Drawing on real-world corporate examples, from JetBlue's decision to give fliers what they really want—leather seats, personal televisions, online ticketing - to Google's customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms' successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand. With tips and advice on changing any business to one that dots its i's, crosses its t's, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful—the little things that mean a lot.
Download or read book Hello! written by Kate Edwards and published by Springer. This book was released on 2016-04-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hello! And Every Little Thing that Matters will transform the way businesses interact with customers – delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.
Book Synopsis Give Your Guest a Wow! 21 Ways to Create Impeccable Hotel Customer Service That Leaves a Lasting Impression by : Adam Hamadache
Download or read book Give Your Guest a Wow! 21 Ways to Create Impeccable Hotel Customer Service That Leaves a Lasting Impression written by Adam Hamadache and published by Rethink Press Limited. This book was released on 2013-08 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experience was... To get it right, it's going to take so much more than good customer service. It'll be the 'little things' that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. MORE remarkable experience that is shared time and time again. Adam Hamadache will help you to add a WOW Moment to every stage of your guest's experience, ensuring that you and your guests sleep a little easier. Adam Hamadache is the founder of hotel training company The Wow Guest Group and PMPM Hotel Marketing. Since 2008 Adam has held contracts with over 600 hotels including the likes of Marriott, Best Western & Hilton. A regular speaker at hotel industry events including The Hotel Summit, The Hospitality Exchange, as well as regular columnist of Hotel Owner Magazine, Adam shares his experience of wowing guests to create and leverage word of mouth marketing that drives more repeat and referral bookings, coming through directly to the hotel. "This book gives a real insight into elevating the guest experience to new levels ... will be of real benefit to those in the hotel industry!" - Janice Gault, CEO, Northern Ireland Hotel Federation
Book Synopsis 1,001 Ways to Engage Employees by : Bob Nelson
Download or read book 1,001 Ways to Engage Employees written by Bob Nelson and published by Red Wheel/Weiser. This book was released on 2018 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employees are a company's most important asset. Attracting the best, getting them to do their best work, and keeping them in the organization are critical to any company's success. Here, Dr. Nelson provides powerful tools to create a stronger culture of engagement.
Book Synopsis Stop the Nonprofit Board Blame Game by : Hardy Smith
Download or read book Stop the Nonprofit Board Blame Game written by Hardy Smith and published by Greenleaf Book Group. This book was released on 2022-01-04 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Why don’t board members do what they’re supposed to do?” Board members not meeting performance expectations is one of the most challenging issues faced by nonprofit organizations and causes considerable frustration among nonprofit leaders—and they usually place the blame on board members. However, much of what has been written on this topic is based on opinions and experiences of staff professionals, with solutions focused on more training of the board members. Yet the problem persists. So whatever advice that has been offered hasn’t worked. This book is different. Author and expert leadership consultant Hardy Smith shows that most difficulties contributing to boards not performing as desired are self-inflicted by leaders who repeat flawed practices that could be avoided. As a result, Smith provides what numerous other books on this topic have not: truly effective solutions. Stop the Nonprofit Board Blame Game • uses feedback from a wide variety of board members to reveal their unique perspectives; • explains why performance problems exist; • identifies realistic, results-oriented solutions; • shares proven how-tos for taking action. This book is the only guide you need to improve the engagement and effectiveness of your board and strengthen relationships. It will constructively transform your organization.
Download or read book Employees First! written by Donna Cutting and published by Red Wheel/Weiser. This book was released on 2022 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: "How do you get an hourly employee to give red-carpet customer service? You roll out the red carpet for them, of course. This book discusses recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, and giving them purpose and equitable pay translates into higher productivity and happier customers"--
Book Synopsis One Billion Americans by : Matthew Yglesias
Download or read book One Billion Americans written by Matthew Yglesias and published by Penguin. This book was released on 2020-09-15 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: NATIONAL BESTSELLER What would actually make America great: more people. If the most challenging crisis in living memory has shown us anything, it’s that America has lost the will and the means to lead. We can’t compete with the huge population clusters of the global marketplace by keeping our population static or letting it diminish, or with our crumbling transit and unaffordable housing. The winner in the future world is going to have more—more ideas, more ambition, more utilization of resources, more people. Exactly how many Americans do we need to win? According to Matthew Yglesias, one billion. From one of our foremost policy writers, One Billion Americans is the provocative yet logical argument that if we aren’t moving forward, we’re losing. Vox founder Yglesias invites us to think bigger, while taking the problems of decline seriously. What really contributes to national prosperity should not be controversial: supporting parents and children, welcoming immigrants and their contributions, and exploring creative policies that support growth—like more housing, better transportation, improved education, revitalized welfare, and climate change mitigation. Drawing on examples and solutions from around the world, Yglesias shows not only that we can do this, but why we must. Making the case for massive population growth with analytic rigor and imagination, One Billion Americans issues a radical but undeniable challenge: Why not do it all, and stay on top forever?
Book Synopsis Jeff Herman's Guide to Book Publishers, Editors & Literary Agents 2017 by : Jeff Herman
Download or read book Jeff Herman's Guide to Book Publishers, Editors & Literary Agents 2017 written by Jeff Herman and published by New World Library. This book was released on 2016-09-02 with total page 674 pages. Available in PDF, EPUB and Kindle. Book excerpt: Still the Best Guide for Getting Published If you want to get published, read this book! Comprehensive index lists dozens of subjects and categories to help you find the perfect publisher or agent. Jeff Herman’s Guide unmasks nonsense, clears confusion, and unlocks secret doorways to success for new and veteran writers! This highly respected resource is used by publishing insiders everywhere and has been read by millions all over the world. Jeff Herman’s Guide is the writer’s best friend. It reveals the names, interests, and contact information of thousands of agents and editors. It presents invaluable information about more than 350 publishers and imprints (including Canadian and university presses), lists independent book editors who can help you make your work more publisher-friendly, and helps you spot scams. Jeff Herman’s Guide unseals the truth about how to outsmart the gatekeepers, break through the barriers, and decipher the hidden codes to getting your book published. Countless writers have achieved their highest aspirations by following Herman’s outside-the-box strategies. If you want to reach the top of your game and transform rejections into contracts, you need this book!
Book Synopsis The Dream Life of Astronauts by : Patrick Ryan
Download or read book The Dream Life of Astronauts written by Patrick Ryan and published by Dial Press. This book was released on 2016-07-05 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: For readers of Tom Perrotta and Lorrie Moore, these nine unforgettable stories, all set in and around Cape Canaveral, showcase Patrick Ryan’s masterly understanding of regret and hope, relationships and family, and the universal longing for love. NAMED ONE OF THE BEST BOOKS OF THE YEAR BY St. Louis Post Dispatch • Refinery 29 • Electric Literature The Dream Life of Astronauts balances heartbreak with wry humor as its characters try to make sense of the paths they find themselves on. A would-be Miss America auditions for a shady local talent scout over vodka and Sunny D; a NASA engineer begins to wonder if the woman he’s having an affair with is slowly poisoning her husband; a Boy Scout troop leader, recovering from a stroke, tries to protect one of his scouts from being bullied by his own sons; an ex-mobster living in witness protection feuds with the busybody head of his condo board; a grandmother, sentenced to driver’s ed after a traffic accident, surprises herself by falling for her instructor. Set against landmark moments—the first moon launch, Watergate, the Challenger explosion—these private dramas unfurl in startling ways. The Dream Life of Astronauts ratifies the emergence of an indelible new talent in fiction. Praise for The Dream Life of Astronauts “[Ryan] displays a gift for excavating the dashed hopes and yearnings that lie beneath. He is especially adept at capturing the point of view of children, with a Salingeresque understanding of their alienation, their vulnerability, their keen powers of observation.”—Michiko Kakutani, The New York Times “Quietly commanding . . . A wry and smart collection—a beam of intelligent life from an author who clearly likes to probe the outer edges of the familiar.”—Maureen Corrigan, NPR’s Fresh Air “Ryan is a master of that old-fashioned, captivating storytelling that deceptively reads as effortless. . . . Ryan never actually sends his characters into space; but his orbits of the human heart are enough.”—The New York Times Book Review “Ryan brings a wry sense of intimacy to these dreamers who are always searching for a better life, for something new.”—BBC “Patrick Ryan’s short stories go down lightly—but that doesn’t mean they’re lightweight. In the best of them, Ryan’s transparent prose and seemingly casual tone sneakily ensnare you in tough moments and wryly rueful deflations of the heart and spirit.”—The Seattle Times “You don’t have to be a rocket scientist to appreciate this funny collection of stories set around Cape Canaveral. Moon missions and shuttle launches take a backseat to the earthly predicaments faced by the eclectic cast of Boy Scouts, gangsters, grandmothers and beauty queens.”—The Atlanta Journal-Constitution “There is humanity and heart in each one of these tales, all rendered with nuance and depth that will leave a mark on your thoughts long past the final pages.”—Refinery29 “Patrick Ryan’s characters are people who are a little more beaten down than they know. They are not introspective by default, and yet, due to circumstances, they are forced to look into themselves and find something that, in his own phrase, feels like life.”—Literary Hub “The author illuminates [his] characters with pitch-perfect dialogue and period references that capture the various decades in which the stories take place.”—Publishers Weekly
Book Synopsis Us Against the World by : David Mann
Download or read book Us Against the World written by David Mann and published by Thomas Nelson. This book was released on 2018-11-13 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marriage is hard work. Two independent lives are merging. Two different mindsets are colliding. Two different people are learning. But marriage can also be one of life's greatest gifts--just take it from David and Tamela Mann. The Manns have delighted and inspired audiences through music, a string of plays and movies, and several television series, including Meet the Browns, The Manns, and Mann & Wife, and after 30+ years of marriage, the Manns are more in love than ever. Now, they're finally ready to share how they've been able to keep that spark burning all these years. Join David and Tamela as they share the day-to-day challenges, successes, and joys that happen behind the scenes, teaching you how to: Put forgiveness, laughter, intimacy, and faith at the center of your relationship Embrace hope, no matter what obstacles you're facing Find the blessings in your own story Praise for Us Against the World: "When I think about David and Tam and the love they share, all the horrible things I've heard about marriage are chipped away--and in their place, slivers of light and hope shine through. Their type of love, guided by honor and respect, is what can heal couples. David and Tamela are here to offer their love and wisdom in Us Against the World. Their experience, understanding, faith, and love are invaluable. Take heart." --Tyler Perry, award-winning actor, director, and producer
Download or read book No Logo written by Naomi Klein and published by Macmillan. This book was released on 2000-01-15 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: "What corporations fear most are consumers who ask questions. Naomi Klein offers us the arguments with which to take on the superbrands." Billy Bragg from the bookjacket.
Book Synopsis The Phoenix and the Carpet by : Edith Nesbit
Download or read book The Phoenix and the Carpet written by Edith Nesbit and published by Phoemixx Classics Ebooks. This book was released on 2021-08-04 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Phoenix and the Carpet - Edith Nesbit - The Phoenix and the Carpet is a fantasy novel for children, written in 1904 by E. Nesbit. It is the second in a trilogy of novels that began with Five Children and It (1902), and follows the adventures of the same five protagonists – Cyril, Anthea, Robert, Jane and the Lamb. Their mother buys the children a new carpet to replace the one from the nursery that was destroyed in an accidental fire. The children find an egg in the carpet which hatches into a talking Phoenix. The Phoenix explains that the carpet is a magical one that will grant them three wishes per day. The five children go on many adventures which eventually wears out their magical carpet. The adventures of the children are continued and conclude in the third book of the trilogy, The Story of the Amulet (1906). This middle volume of the trilogy that began with Five Children and It and concludes with The Story of the Amulet deviates somewhat from the other two because the Psammead gets only a brief mention, and because in this volume the children live with both of their parents and their younger brother—the Lamb—in their home in London. Consequently, there is less loneliness and sense of loss in this volume than in the other two. In both of the other volumes, circumstances have forced the children to spend a protracted period away from their familiar London home and their father; in Amulet, their mother and the Lamb are absent as well. A continuing theme throughout The Phoenix and the Carpet is, appropriately enough, the ancient element of fire. The story begins shortly before November 5, celebrated in England as Guy Fawkes Night. Traditionally, children light bonfires and set off fireworks on this night. The four children have accumulated a small hoard of fireworks but are too impatient to wait until November 5 to light them, so they set off a few samples in the nursery. This results in a fire that destroys the carpet. Their parents purchase a second-hand carpet which, upon arrival, is found to contain an egg that emits a weird phosphorescent glow. The children accidentally knock this egg into the fire: it hatches, revealing a golden Phoenix who speaks perfect English. It develops that this is a magical carpet, which can transport the children to anywhere they wish in the present time, although it is only capable of three wishes per day. Accompanied by the Phoenix, the children have exotic adventures in various climes. There is one moment of terror for the children when their youngest brother, the Lamb, crawls onto the carpet, babbles some incoherent baby talk, and vanishes. Fortunately, the Lamb only desired to be with his mother. At a few points in the novel, the children find themselves in predicaments from which the Phoenix is unable to rescue them by himself; he goes to find the Psammead and has a wish granted for the children's sake. In addition, in the end, the carpet is sent to ask the Psammead to grant the Phoenix's wish. These offstage incidents are the only contribution made by the Psammead to this story.
Book Synopsis The Art of Gathering by : Priya Parker
Download or read book The Art of Gathering written by Priya Parker and published by Penguin. This book was released on 2020-04-14 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Hosts of all kinds, this is a must-read!" --Chris Anderson, owner and curator of TED From the host of the New York Times podcast Together Apart, an exciting new approach to how we gather that will transform the ways we spend our time together—at home, at work, in our communities, and beyond. In The Art of Gathering, Priya Parker argues that the gatherings in our lives are lackluster and unproductive--which they don't have to be. We rely too much on routine and the conventions of gatherings when we should focus on distinctiveness and the people involved. At a time when coming together is more important than ever, Parker sets forth a human-centered approach to gathering that will help everyone create meaningful, memorable experiences, large and small, for work and for play. Drawing on her expertise as a facilitator of high-powered gatherings around the world, Parker takes us inside events of all kinds to show what works, what doesn't, and why. She investigates a wide array of gatherings--conferences, meetings, a courtroom, a flash-mob party, an Arab-Israeli summer camp--and explains how simple, specific changes can invigorate any group experience. The result is a book that's both journey and guide, full of exciting ideas with real-world applications. The Art of Gathering will forever alter the way you look at your next meeting, industry conference, dinner party, and backyard barbecue--and how you host and attend them.
