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Watercooler Wisdom
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Book Synopsis Watercooler Wisdom by : Keith Bailey
Download or read book Watercooler Wisdom written by Keith Bailey and published by New Harbinger Publications. This book was released on 2006 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: A survey of more than 20,000 workers and managers answers the question, "What do the happy people in your workplace know that you don't?" The result will empower readers to improve their experience at work by changing their thinking, attitudes, and behaviors in the office.
Book Synopsis Watercooler Wisdom by : Keith Bailey
Download or read book Watercooler Wisdom written by Keith Bailey and published by New Harbinger Publications. This book was released on 2006-04-01 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform Your Workday from Frustrating to Fulfilling Keith Bailey and Karen Leland surveyed over 20,000 executives, managers, and staff from around the world and discovered how everyone from CEOs to secretaries can flourish despite the ever-increasing stresses of the workplace. Watercooler Wisdom is not a 'business-as-usual' business book. It's a practical guide that offers you pertinent and powerful techniques for coping with conflict, pressure, and change-the three greatest sources of stress for workers worldwide. Use these strategies to prosper-even when circumstances seem to conspire against you. Find solutions to work problems inside yourself rather than waiting endlessly for your circumstances to change, and you can become the smarter person at work you were always meant to be. Learn smart ways to: Engage your inner resources to create a meaningful work life Master the 'smart people' skills for facing difficult people and tense times Focus your energy on what matters most and avoid the lure of the trivial Design a 'work makeover' to accelerate your satisfaction and productivity Keith Bailey and Karen Leland are cofounders of Sterling Consulting Group, an international management consulting company specializing in the people side of business. Their clients include such industry leaders as American Express, IBM, Marriott Hotels, Apple Computer, Johnson and Johnson, and many others. They have been interviewed by NBC, CBS, CNN, Time Magazine, Fortune Magazine and Oprah. Together they have coauthored five books including Customer Service for Dummies. An excellent book for anyone who wants to bring more consciousness into the way they work and improve their effectiveness and the way others respond to them. -Giles Bateman, former chairman of CompUsa and cofounder of Price Club
Book Synopsis Customer Service In An Instant by : Keith Bailey
Download or read book Customer Service In An Instant written by Keith Bailey and published by Red Wheel/Weiser. This book was released on 2008-06-01 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying. Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success.
Book Synopsis Customer Service For Dummies by : Karen Leland
Download or read book Customer Service For Dummies written by Karen Leland and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Book Synopsis Breastfeeding Made Simple by : Nancy Mohrbacher
Download or read book Breastfeeding Made Simple written by Nancy Mohrbacher and published by ReadHowYouWant.com. This book was released on 2009-12 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two breastfeeding specialists team up to provide new mothers with a set of seven basic principles - distilled from the most up-to-date information in the field - that they need to breastfeed successfully....
Book Synopsis The Relaxation and Stress Reduction Workbook by : Martha Davis
Download or read book The Relaxation and Stress Reduction Workbook written by Martha Davis and published by New Harbinger Publications. This book was released on 2019-04-01 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its seventh edition—with more than one million copies sold worldwide—The Relaxation and Stress Reduction Workbook remains the go-to resource for stress reduction strategies that can be incorporated into even the busiest lives. The Relaxation and Stress Reduction Workbook broke new ground when it was first published in 1980, detailing easy, step-by-step techniques for calming the body and mind in an increasingly overstimulated world. Now in its seventh edition, this fully revised and updated workbook—highly regarded by therapists and their clients—offers the latest stress reduction techniques to combat the effects of stress and integrate healthy relaxation habits into every aspect of daily life. This new edition also includes powerful self-compassion practices, fully updated chapters on the most effective tools for coping with anxiety, fear, and panic—such as worry delay and defusion, two techniques grounded in acceptance and commitment therapy (ACT)—as well as a new section focused on body scan. In the workbook, you’ll explore your own stress triggers and symptoms, and learn how to create a personal action plan for stress reduction. Each chapter features a different method for relaxation, explains why the method works, and provides on-the-spot exercises you can do when you feel stressed out. The result is a comprehensive yet accessible workbook that will help you to curb stress and cultivate a more peaceful life.
Book Synopsis 301 Smart Answers to Tough Business Etiquette Questions by : Vicky Oliver
Download or read book 301 Smart Answers to Tough Business Etiquette Questions written by Vicky Oliver and published by Skyhorse Publishing Inc.. This book was released on 2010-10-06 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowing workplace etiquette can get a person a raise or promotion--and can keep him or her from getting fired. Oliver tackles the topic in this savvy resource.
Book Synopsis The Relaxation and Stress Reduction Workbook by : Martha Davis
Download or read book The Relaxation and Stress Reduction Workbook written by Martha Davis and published by ReadHowYouWant.com. This book was released on 1988 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Complete Adult Psychotherapy Treatment Planner by : David J. Berghuis
Download or read book The Complete Adult Psychotherapy Treatment Planner written by David J. Berghuis and published by John Wiley & Sons. This book was released on 2014-01-28 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: A time-saving resource, fully revised to meet the changing needs of mental health professionals The Complete Adult Psychotherapy Treatment Planner, Fifth Edition provides all the elements necessary to quickly and easily develop formal treatment plans that satisfy the demands of HMOs, managed care companies, third-party payors, and state and federal agencies. New edition features empirically supported, evidence-based treatment interventions including anger control problems, low self-esteem, phobias, and social anxiety Organized around 43 behaviorally based presenting problems, including depression, intimate relationship conflicts, chronic pain, anxiety, substance use, borderline personality, and more Over 1,000 prewritten treatment goals, objectives, and interventions—plus space to record your own treatment plan options Easy-to-use reference format helps locate treatment plan components by behavioral problem or DSM-5 diagnosis Includes a sample treatment plan that conforms to the requirements of most third-party payors and accrediting agencies including CARF, The Joint Commission (TJC), COA, and the NCQA
Author :City of London College of Economics Publisher :City of London College of Economics ISBN 13 : Total Pages :415 pages Book Rating :4./5 ( download)
Book Synopsis Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced by : City of London College of Economics
Download or read book Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Book Synopsis The Addiction Treatment Planner by : Robert R. Perkinson
Download or read book The Addiction Treatment Planner written by Robert R. Perkinson and published by John Wiley & Sons. This book was released on 2014-01-10 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling treatment planning system for mental health professionals The Addiction Treatment Planner, Fifth Edition provides all the elements necessary to quickly and easily develop formal treatment plans that satisfy the demands of HMOs, managed care companies, third-party payors, and state and federal agencies. New edition features empirically supported, evidence-based treatment interventions Organized around 43 behaviorally based presenting problems, including substance use, eating disorders, schizoid traits, and others Over 1,000 prewritten treatment goals, objectives, and interventions—plus space to record your own treatment plan options Easy-to-use reference format helps locate treatment plan components by behavioral problem Includes a sample treatment plan that conforms to the requirements of most third-party payors and accrediting agencies including CARF, The Joint Commission (TJC), COA, and the NCQA
Book Synopsis Time Management In An Instant by : Karen Leland
Download or read book Time Management In An Instant written by Karen Leland and published by Red Wheel/Weiser. This book was released on 2008-06-15 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying. Time Management In An Instant helps the reader overcome this feeling of overload and avoid the traps that lead to an unproductive relationship with time. It offers field-tested time habits and expert advice based on the latest research that will help the reader better manage, create, and spend their time with more satisfaction and results.
Download or read book Love Your Job written by Kerry E. Hannon and published by John Wiley & Sons. This book was released on 2015-02-03 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: AWARDS: Independent Publisher Book Award 2015 (Silver) and National Mature Media Award 2015 (Bronze) Step-by-step tips for revitalizing your career Yes, it is possible to have a job you love, and it doesn't require starting from scratch. Love Your Job is a guide to making work fulfilling and fun — again, or even for the first time. Why count down the hours of the day or the days to retirement when you could reinvigorate your workday, transforming the daily doldrums into a daily dose of enjoyable activity? Kerry Hannon, The New York Times columnist and AARP's Jobs Expert, focuses on the little things that can make a big difference in how we feel about work. Love Your Job is all about the routines, habits, and thought patterns that, over the years, may have turned a dream job into a drudge or, worse, a nightmare. Changing these habits and attitudes is simple, and this book shows you how to identify the little things that make work enjoyable and engaging. Using these simple techniques, you can adopt the attitude that will keep you happy and that might just lead to bigger and better things, no matter what stage of your career you are in. In this book, you will learn to: Develop new habits that bring more purpose into every single workday Rekindle your hope and motivation by celebrating small successes Recognize negative patterns that keep you from enjoying your job Craft an entrepreneurial attitude that will get you noticed and enrich your work life We all deserve to experience happiness and satisfaction every day, at every stage of our careers. Kerry Hannon explains that you don't have to make a huge career transition to love work again. But if you reinvent the way you see work, who knows where your new outlook will lead? Wake up to the countless possibilities that await you with Love Your Job.
Book Synopsis The Relaxation & Stress Reduction Workbook (Volume 2 of 2) (EasyRead Super Large 20pt Edition) by :
Download or read book The Relaxation & Stress Reduction Workbook (Volume 2 of 2) (EasyRead Super Large 20pt Edition) written by and published by ReadHowYouWant.com. This book was released on with total page 494 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Cup of Comfort for Divorced Women by : Colleen Sell
Download or read book A Cup of Comfort for Divorced Women written by Colleen Sell and published by Simon and Schuster. This book was released on 2008-11-17 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Divorce in the twenty-first century should come with an instruction manual, a release valve, and a support system. This book will serve as all three, in the form of comforting, insightful, and inspirational stories about surviving and thriving during and after divorce. In the bestselling tradition of the Cup of Comfort series, this volume will make divorcees laugh and cry as they commiserate about the universal issues of divorce: ex-husbands, ex-houses, alimony, child support, new holiday traditions, and much more. A shoulder to cry on and a friend to laugh with all rolled into one perfect gift book, this collection will be the best friend for every woman who picks it up.
Book Synopsis Going Home Without Going Crazy by : Andra Medea
Download or read book Going Home Without Going Crazy written by Andra Medea and published by New Harbinger Publications. This book was released on 2006 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medea, a renowned conflict management expert, offers a variety of creative strategies for resolving family conflicts and strengthening relationships.
Book Synopsis Water Cooler Wisdom by : Scott Delman
Download or read book Water Cooler Wisdom written by Scott Delman and published by . This book was released on 2002-04 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:
