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Zingerman's Guide to Giving Great Service

Author : Ari Weinzweig
Publisher : Hyperion
ISBN 13 : 1401305075
Total Pages : 125 pages
Book Rating : 4.4/5 (13 download)

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Book Synopsis Zingerman's Guide to Giving Great Service by : Ari Weinzweig

Download or read book Zingerman's Guide to Giving Great Service written by Ari Weinzweig and published by Hyperion. This book was released on 2012-06-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.

Botanical Mandalas

Author : Louise Gale
Publisher :
ISBN 13 : 9781527222328
Total Pages : 176 pages
Book Rating : 4.2/5 (223 download)

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Book Synopsis Botanical Mandalas by : Louise Gale

Download or read book Botanical Mandalas written by Louise Gale and published by . This book was released on 2018-05-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reconnect to Mother Earth and recharge your creativity by combining the healing energy of nature with the meditative process of drawing and painting mandalas. Explore Botanical Mandalas and watch your artistic expression flourish! Full of inspiration for reconnecting with natures beauty to inspire you to create expressive mandala artworks. Includes drawing, painting and mixed-media projects to find endless inspiration for your own botanical mandala journey.

Visioning Technologies

Author : Graham Cairns
Publisher : Taylor & Francis
ISBN 13 : 1317001397
Total Pages : 248 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Visioning Technologies by : Graham Cairns

Download or read book Visioning Technologies written by Graham Cairns and published by Taylor & Francis. This book was released on 2016-12-08 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visioning Technologies brings together a collection of texts from leading theorists to examine how architecture has been, and is, reframed and restructured by the visual and theoretical frameworks introduced by different ‘technologies of sight’ – understood to include orthographic projection, perspective drawing, telescopic devices, photography, film and computer visualization, amongst others. Each chapter deals with its own area and historical period of expertise, organized sequentially to mark out and analyse the historical evolution of how architecture has been transformed by technologically induced shifts in human perception from the 15th century until today. This book underlines the way in which architectural forms and design processes have developed historically in conjunction with the systems of sight we manufacture technologically and suggests this continues today. Paradoxically, it is premised on the argument that these technological systems tend, in their initial formulations, to obtain ever greater realism in our visualizations of the physical world.

Visioning Augustine

Author : John C. Cavadini
Publisher : John Wiley & Sons
ISBN 13 : 1119105749
Total Pages : 290 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Visioning Augustine by : John C. Cavadini

Download or read book Visioning Augustine written by John C. Cavadini and published by John Wiley & Sons. This book was released on 2019-02-11 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive compendium of Cavadini’s essays on Augustine Visioning Augustine offers readers an expertly selected collection of essays exploring the text and history of the theology of Saint Augustine. Prominent scholar and essayist, John Cavadini, offers modern audiences an innovative framework for understanding Augustine, integrating articles and essays on significant texts, historical and contemporary perspectives and insights into Augustine’s development as a theologian. Examining themes such as the transformation of the human will in De doctrina Christiana and Augustine’s critique of philosophy in City of God, Cavadini provides clear and accessible smaller-size essays that serve as entry points for those interested in Augustinian scholarship. The author’s meditations on Augustinian texts invite readers to re-evaluate their interpretations and learn about the subtle and sophisticated vocabulary of Augustine. An encounter with Augustine the Christian theologian, Cavadini contends, is not a narrowly focused parochial experience, but instead a challenge to enlarge our horizons. Written by one of the most prominent Augustinian scholars and essayists in the field Addresses ecumenical and cultural issues that weaken contemporary interest in Christian faith Offers modern readers historical context on Augustinian theology Provides a single-volume collection of Cavadini’s essays on Augustine written over the course of more than two decades Accessible prose and intellectual sensitivity to modern theological problemsmake Visioning Augustine an indispensable volume for graduate students, scholars and professionals in all areas of Christian theology.

Visioning an Equitable World

Author : Irene Tinker
Publisher :
ISBN 13 : 9781629013206
Total Pages : 660 pages
Book Rating : 4.0/5 (132 download)

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Book Synopsis Visioning an Equitable World by : Irene Tinker

Download or read book Visioning an Equitable World written by Irene Tinker and published by . This book was released on 2016-02-29 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Re-Visioning Romanticism

Author : Carol Shiner Wilson
Publisher : University of Pennsylvania Press
ISBN 13 : 1512819379
Total Pages : 348 pages
Book Rating : 4.5/5 (128 download)

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Book Synopsis Re-Visioning Romanticism by : Carol Shiner Wilson

Download or read book Re-Visioning Romanticism written by Carol Shiner Wilson and published by University of Pennsylvania Press. This book was released on 2017-01-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Selected by Choice magazine as an Outstanding Academic Book for 1995

Improve Your Career Performance (Collection)

Author : Ken Blanchard
Publisher : FT Press
ISBN 13 : 0133739848
Total Pages : 566 pages
Book Rating : 4.1/5 (337 download)

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Book Synopsis Improve Your Career Performance (Collection) by : Ken Blanchard

Download or read book Improve Your Career Performance (Collection) written by Ken Blanchard and published by FT Press. This book was released on 2013-08-19 with total page 566 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Leading at a Higher Level , Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life. In Helping People Win at Work , WD-40 Company President/CEO Garry Ridge reveals how his company has used Blanchard's techniques to "Partner for Performance" with every employee, and achieve unprecedented levels of employee engagement and commitment. Ridge introduces WD-40's performance review system, explaining its goals, its features, and the cultural changes it required. Next, Ridge shares his "leadership point of view": what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation came from. Finally, in Part IV, Ken Blanchard explains why WD-40's Partnering for Performance program works so well and how it can work for you, too. This book isn't about cheerleading: it's about transforming performance review one step at a time and reaping record-breaking results!

JACK LONDON Ultimate Collection

Author : Jack London
Publisher : DigiCat
ISBN 13 :
Total Pages : 4761 pages
Book Rating : 4.8/5 (596 download)

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Book Synopsis JACK LONDON Ultimate Collection by : Jack London

Download or read book JACK LONDON Ultimate Collection written by Jack London and published by DigiCat. This book was released on 2023-12-12 with total page 4761 pages. Available in PDF, EPUB and Kindle. Book excerpt: This carefully crafted ebook collection is formatted for your eReader with a functional and detailed table of contents. Jack London (1876-1916) was an American novelist, journalist, and social activist. His amazing life experience also includes being an oyster pirate, railroad hobo, gold prospector, sailor, war correspondent and much more. He wrote adventure novels & sea tales, stories of the Gold Rush, tales of the South Pacific and the San Francisco Bay area - most of which were based on or inspired by his own life experiences. Content: The Cruise of the Dazzler A Daughter of the Snows The Call of the Wild The Kempton-Wace Letters The Sea-Wolf The Game White Fang Before Adam The Iron Heel Martin Eden Burning Daylight Adventure The Scarlet Plague A Son of the Sun The Abysmal Brute The Valley of the Moon The Mutiny of the Elsinore The Star Rover The Little Lady of the Big House Jerry of the Islands Michael, Brother of Jerry Hearts of Three Son of the Wolf The God of His Fathers Children of the Frost The Faith of Men Tales of the Fish Patrol Moon-Face Love of Life Lost Face South Sea Tales When God Laughs The House of Pride & Other Tales of Hawaii Smoke Bellew The Night Born The Strength of the Strong The Turtles of Tasman The Human Drift The Red One On the Makaloa Mat Dutch Courage Uncollected Stories The Road The Cruise of the Snark John Barleycorn The People of the Abyss Theft Daughters of the Rich The Acorn-Planter A Wicked Woman The Birth Mark The First Poet Scorn of Woman Revolution and Other Essays The War of the Classes What Socialism Is What Communities Lose by the Competitive System Through The Rapids on the Way to the Klondike From Dawson to the Sea Our Adventures in Tampico With Funston's Men The Joy of Small Boat Sailing Husky, Wolf Dog of the North The Impossibility of War The Red Game of War Mexico's Army and Ours The Trouble Makers of Mexico Phenomena of Literary Evolution Editorial Crimes – A Protest Again the Literary Aspirant ...

Linking Community Visioning and Highway Capacity Planning

Author : Planning Communities, Inc
Publisher : Transportation Research Board
ISBN 13 : 0309129095
Total Pages : 90 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Linking Community Visioning and Highway Capacity Planning by : Planning Communities, Inc

Download or read book Linking Community Visioning and Highway Capacity Planning written by Planning Communities, Inc and published by Transportation Research Board. This book was released on 2012 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB’s second Strategic Highway Research Program (SHRP 2) Report S2-C08-RR-1: Linking Community Visioning and Highway Capacity Planning explores community visioning efforts, identifies steps and activities that might be considered when engaging in visioning, and highlights the links between vision outcomes and transportation planning and project development processes.

Mindful Leadership: Emotional Intelligence Collection (4 Books)

Author : Harvard Business Review
Publisher : Harvard Business Review Press
ISBN 13 : 1633691810
Total Pages : 1060 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Mindful Leadership: Emotional Intelligence Collection (4 Books) by : Harvard Business Review

Download or read book Mindful Leadership: Emotional Intelligence Collection (4 Books) written by Harvard Business Review and published by Harvard Business Review Press. This book was released on 2015-10-13 with total page 1060 pages. Available in PDF, EPUB and Kindle. Book excerpt: This digital collection, curated by Harvard Business Review, offers four books on the topic of emotional intelligence, found by bestselling author Daniel Goleman to be twice as important as other competencies in determining outstanding leadership. In Primal Leadership, With a New Preface by the Authors, the authors show that great leaders excel not just through skill and smarts, but by connecting with others using emotional intelligence competencies like empathy and self-awareness. The best leaders are “resonant” leaders—individuals who manage their own and others’ emotions in ways that drive success. In Resonant Leadership, Richard Boyatzis and Annie McKee provide an indispensable guide to overcoming the vicious cycle of stress, sacrifice, and dissonance that afflicts many leaders and offer a field-tested framework for creating the resonance that fuels great leadership. And in Becoming a Resonant Leader, Annie McKee, Richard Boyatzis, and Frances Johnston share vivid, real-life stories illuminating how people can develop emotional intelligence, build resonance, and renew themselves. Finally, HBR’s 10 Must Read on Emotional Intelligence presents 10 articles by experts in the field of emotional intelligence, all of which will inspire you to monitor and channel your moods and emotions; make smart, empathetic people decisions; manage conflict and regulate emotions within your team; react to tough situations with resilience; better understand your strengths, weaknesses, needs, values, and goals; and develop emotional agility.

The Essential Ken Blanchard Collection

Author : Ken Blanchard
Publisher : Pearson Education
ISBN 13 : 0132696886
Total Pages : 1141 pages
Book Rating : 4.1/5 (326 download)

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Book Synopsis The Essential Ken Blanchard Collection by : Ken Blanchard

Download or read book The Essential Ken Blanchard Collection written by Ken Blanchard and published by Pearson Education. This book was released on 2011-01-04 with total page 1141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Extraordinary techniques for “Leading at a Higher Level” – from Ken Blanchard and two of the world’s most successful business leaders! Get 30+ years of Ken Blanchard’s breakthrough leadership techniques – and see how great leaders apply them! Leading at a Higher Level guides you through developing high-performance organizations and teams. In Helping People Win at Work, Blanchard and WD-40’s Garry Ridge help you Partner for Performance with every employee. In Lead with Luv, Blanchard and Southwest Airlines’ Colleen Barrett help you achieve amazing results by leading with love! From world-renowned organizational leaders and innovators Ken Blanchard, Garry Ridge, and Colleen Barrett

HBR's Women at Work Collection

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633698483
Total Pages : 336 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR's Women at Work Collection by : Harvard Business Review

Download or read book HBR's Women at Work Collection written by Harvard Business Review and published by Harvard Business Press. This book was released on 2019-04-16 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get what you really want from your career. As a woman, you may face unfair challenges in the workplace--from being passed over for promotion to being ignored in conversation. Unconscious bias and negative assumptions are working against you. HBR's Women at Work Collection will help you break through these barriers and help you get what you want from your career. This two-book set includes HBR's 10 Must Reads on Women and Leadership and the HBR Guide for Women at Work. The Must Read volume brings together the 10 best articles from Harvard Business Review, curated by our editors, on gender dynamics in the workplace, while the HBR Guide provides practical and useful tips for how to identify and overcome the factors holding women back. This unique compilation offers insights from world-class experts including Herminia Ibarra, Joan Williams, Sheryl Sandberg, and others. It will inspire you to: learn the root causes of the barriers that exist for women; better understand the path women must take to leadership; check your own gender biases and distinguish between confidence and competence; manage a more effective gender-diversity program; advocate for yourself; and demonstrate your leadership skills. HBR's Women at Work Collection is an invaluable resource for any woman seeking to reach her true leadership potential and for anyone--man or woman--looking to create a more gender-balanced workforce.

Futuredays

Author : Isaac Asimov
Publisher : Owl Books
ISBN 13 : 9780805001204
Total Pages : 96 pages
Book Rating : 4.0/5 (12 download)

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Book Synopsis Futuredays by : Isaac Asimov

Download or read book Futuredays written by Isaac Asimov and published by Owl Books. This book was released on 1986 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Illustrations created in France to celebrate the turn of the century, show scenes depicting the future of air travel, helicopters, undersea colonies, agriculture and the radio

Design and Feminism

Author : Joan Rothschild
Publisher : Rutgers University Press
ISBN 13 : 9780813526676
Total Pages : 222 pages
Book Rating : 4.5/5 (266 download)

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Book Synopsis Design and Feminism by : Joan Rothschild

Download or read book Design and Feminism written by Joan Rothschild and published by Rutgers University Press. This book was released on 1999 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: The distinction between the spaces considered public and private or work and home is becoming more blurred. Our streets, parks, dwellings and tools are designed to a "one-size-fits-all" standard, and the responses of the design community to meet diverse needs have been mixed at best. Design and Feminism offers feminist critiques of these inadequate design standards, and suggest ideas, projects, and programs for change.

Ordinary Psalms

Author : Julia B. Levine
Publisher : LSU Press
ISBN 13 : 0807175188
Total Pages : 89 pages
Book Rating : 4.8/5 (71 download)

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Book Synopsis Ordinary Psalms by : Julia B. Levine

Download or read book Ordinary Psalms written by Julia B. Levine and published by LSU Press. This book was released on 2021-03-03 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Struggling to accept her impending blindness, the speaker in Julia B. Levine’s fifth collection of poetry, Ordinary Psalms, asks everyday life to help her learn how to see beyond appearances into fundamental truths. As she contemplates the loss of one friend to cancer and another to suicide, along with her own visual impairment, Levine holds the world “close as I needed / to see.” Imagistic, lyrical, and at times imploring divine intervention from a god she does not know or trust, these poems curse and praise the extraordinary place we live in and are in danger of losing. Lamenting that “this world is a mortal affliction / with wounds in the beautiful,” Ordinary Psalms provides a seductive and lyric rumination on radiance, loss, and grief.

The Valley of Vision

Author : Arthur Bennett
Publisher :
ISBN 13 : 9780851518213
Total Pages : 0 pages
Book Rating : 4.5/5 (182 download)

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Book Synopsis The Valley of Vision by : Arthur Bennett

Download or read book The Valley of Vision written by Arthur Bennett and published by . This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Ultimate SF Collection: 150 Classics

Author : Jules Verne
Publisher : Good Press
ISBN 13 :
Total Pages : 13569 pages
Book Rating : 4.8/5 (596 download)

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Book Synopsis The Ultimate SF Collection: 150 Classics by : Jules Verne

Download or read book The Ultimate SF Collection: 150 Classics written by Jules Verne and published by Good Press. This book was released on 2023-12-29 with total page 13569 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ultimate SF Collection: 150 Classics is an unparalleled compilation that traverses the broad spectrum of science fiction, showcasing the rich diversity and profound depth of this genre. From the proto-science fiction elements of Mary Shelley's groundbreaking work to the complex social commentaries of H.G. Wells, and the pioneering space operas of E.E. Smith, this anthology celebrates the multifaceted nature of science fiction. It navigates through various literary styles, from adventure-laden narratives and speculative technological wonders to dystopian visions and philosophical explorations, offering readers a comprehensive journey through the evolution of the genre. Standout pieces include timeless classics that have become cornerstones of science fiction, reflective of the era's technological aspirations and societal fears. The contributing authors and editors, a constellation of literary luminaries, bring together an extraordinary range of perspectives, each infusing the collection with unique insights grounded in their distinct historical and cultural contexts. Authors like Jules Verne and H.G. Wells are credited with the genesis of speculative fiction, while pioneers like Mary Shelley and Edgar Allan Poe introduced elements that would define the genre. This anthology not only highlights seminal works that contributed to the development of science fiction but also aligns with various literary movements, from Romanticism to Modernism, enriching the readers' understanding of its thematic diversity. The Ultimate SF Collection: 150 Classics offers a unique opportunity to immerse oneself in the expansive universe of science fiction. It is an essential read for aficionados and newcomers alike, providing a broad compilation that celebrates the genre's ability to question the known and imagine the unknown. This anthology encourages readers to explore the depths of human imagination, the ethical dilemmas of science and technology, and the endless possibilities of alternative realities. It is an invitation to traverse time, space, and dimension through a literary lens, fostering a deeper appreciation of the genre's contribution to culture and society.