Values Based Service For Sustainable Business

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Values-based Service for Sustainable Business

Author : Bo Edvardsson
Publisher : Routledge
ISBN 13 : 1134047576
Total Pages : 142 pages
Book Rating : 4.1/5 (34 download)

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Book Synopsis Values-based Service for Sustainable Business by : Bo Edvardsson

Download or read book Values-based Service for Sustainable Business written by Bo Edvardsson and published by Routledge. This book was released on 2008-10-31 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.

Sustainable Value

Author : Chris Laszlo
Publisher : Routledge
ISBN 13 : 1351280066
Total Pages : 169 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Sustainable Value by : Chris Laszlo

Download or read book Sustainable Value written by Chris Laszlo and published by Routledge. This book was released on 2017-09-08 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: A small but influential group of mainstream global industry leaders are now reinventing the role of business in society. They are shifting the focus away from minimizing negative impacts to offering new solutions to global problems that the public sector has been unable to tackle alone. In this new competitive environment, societal challenges such as climate change or the alleviation of global poverty are not only risks, but huge business opportunities, not only for niche players, but for mainstream business. These leaders are creating "Sustainable Value". They are creating it through the provision of value to both their shareholders and their stakeholders – an ever-growing list of diverse constituents impacted by the social, environmental, and financial performance of global business. In short, they are doing well by doing good. In this outstanding book, Chris Laszlo defines, illustrates, and shows how business can action 'Sustainable Value' in three profoundly different ways. First, a management fable looks at the experiences of a dynamic business leader as she grapples with the new business realities of managing stakeholder, as well as shareholder pressures. Second, with the real thing – inside stories from some of the largest corporations in the world that are successfully integrating sustainability into their core activities, not only from a sense of moral correctness, but because it makes good business sense. And, finally, with frameworks, tools, and methods that will make sustainable value creation concrete for business practitioners everywhere. This book is a masterful synthesis – part novel and part executive briefing – a refreshing kind of prophetic pragmatism, helping leaders anticipate and see the future in the context of the actual. In Sustainable Value Chris Laszlo speaks with resounding clarity to the living challenges, the real dilemmas, and haunting questions of CEOs everywhere.

Discovering the Soul of Service

Author : Leonard L. Berry
Publisher : Simon and Schuster
ISBN 13 : 0684830868
Total Pages : 288 pages
Book Rating : 4.6/5 (848 download)

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Book Synopsis Discovering the Soul of Service by : Leonard L. Berry

Download or read book Discovering the Soul of Service written by Leonard L. Berry and published by Simon and Schuster. This book was released on 1999-07-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.

Sustainable Business and Industry

Author : Joseph Jacobsen
Publisher : Quality Press
ISBN 13 : 0873898109
Total Pages : 217 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Sustainable Business and Industry by : Joseph Jacobsen

Download or read book Sustainable Business and Industry written by Joseph Jacobsen and published by Quality Press. This book was released on 2011-01-01 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an introduction to developing and implementing a successful program in the domain of sustainability and social responsibility. The reader is exposed to financially, environmentally, and socially responsible objectives that are supported by strategies and achieved by clear tactics that have measurable outcomes. The reader is introduced to methods of implementing technologies and practices and will also learn how to measure the consequent social and environmental performance for written reports and persuasive presentations. This book also reveals why we should be sustainable by explaining seemingly complex topics in science in a way that requires very little math or science background. The overview also captures how sustainability and social responsibility can be the source of process and product innovation. This book's approach is practical yet scientific. The nine chapters are dedicated to the practice of environmental and social responsibility in ways that achieve financial stability over the long run. As a result, these chapters help us understand not just why businesses need to be more responsible but how businesses can be more successful over the long run. International standards are given full treatment. ISO 26000 is given detailed attention, slightly more than ISO 9000 or ISO 14000, because it melds guidance on both environmental and social responsibility into one general concept of social responsibility. This book also specifies how to use traditional methods such as Six Sigma, lean, and operations research to improve processes, reduce resource use and waste, and make better social and environmental decisions that are based upon data from key financial, social, and environmental performance indicators. Internal and external data sourcing are given full treatment along with basic statistical data management. A recurring theme throughout the book is the integration of traditional methods of continuous improvemen

Sustainable Business Models

Author : Adam Jabłoński
Publisher : MDPI
ISBN 13 : 3038975605
Total Pages : 515 pages
Book Rating : 4.0/5 (389 download)

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Book Synopsis Sustainable Business Models by : Adam Jabłoński

Download or read book Sustainable Business Models written by Adam Jabłoński and published by MDPI. This book was released on 2019-01-25 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a printed edition of the Special Issue "Sustainable Business Models" that was published in Sustainability

Green Business, Green Values, and Sustainability

Author : Christos Pitelis
Publisher : Routledge
ISBN 13 : 1136805982
Total Pages : 169 pages
Book Rating : 4.1/5 (368 download)

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Book Synopsis Green Business, Green Values, and Sustainability by : Christos Pitelis

Download or read book Green Business, Green Values, and Sustainability written by Christos Pitelis and published by Routledge. This book was released on 2011-05-09 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today greenness is goodness; non-greenness is not an option. It is therefore critical to advance thinking on why and how business, consumers and policy makers can contribute to the goal of sustainable global wealth creation. This volume analyzes the strategic sustainability issues confronting contemporary business, and explores the transformation in values, strategies, and practices needed by modern businesses to attain sustainable business. It is is developed from a Global Business Symposium organized by the Centre for International Business and Management (CIBAM) at Cambridge University in February 2009, which brought together leading academics, scientists and engineers, government leaders, and business executives to consider the transformation in business values and strategies implicit in sustainability. Green Business, Green Values and Sustainability offers a concise and definitive book on the green transformation of business in major sectors including government, finance, energy, and retail. Different solutions to sustainability are explored including ethical approaches, alternative environmental strategies, corporate responsibility, and carbon reductions.

Sustainable Business Model Innovation

Author : David Young
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3111295265
Total Pages : 270 pages
Book Rating : 4.1/5 (112 download)

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Book Synopsis Sustainable Business Model Innovation by : David Young

Download or read book Sustainable Business Model Innovation written by David Young and published by Walter de Gruyter GmbH & Co KG. This book was released on 2023-10-23 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reimagining business models is a tall order for any management team, and especially so in today’s business landscape of continual disruptive change. Having examined hundreds of businesses over the course of their research, the BCG Henderson Institute has developed a systematic approach for reimagining business models for economic and social sustainability, creating new modes of differentiation and advantage, embedding societal value into products and services, managing new performance measures, and reshaping business ecosystems to support these initiatives. This book explores the why, what, and how of sustainable business model innovation (SBM-I) – a new method by which corporations can optimize for both business and social value using their core businesses to deliver the financial returns expected by their owners and, in tandem, to help society meet its most significant challenges. It details the SBM-I innovation cycle linking to value creation and scaled transformation, and expands the application of SBM-I to sustainable business ecosystems and corporate lead sustainability alliances. Sustainable Business Model Innovation offers inspiration and guidance to create more competitive and sustainable companies. Your company's future, our environment, and society depend on doing so.

Sustainable Business Practices for Rural Development

Author : Hardeep Chahal
Publisher : Springer Nature
ISBN 13 : 9811392986
Total Pages : 225 pages
Book Rating : 4.8/5 (113 download)

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Book Synopsis Sustainable Business Practices for Rural Development by : Hardeep Chahal

Download or read book Sustainable Business Practices for Rural Development written by Hardeep Chahal and published by Springer Nature. This book was released on 2020-05-29 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book includes empirical research papers and case studies embracing human capital, relational capital and structural capital in context to services and manufacturing sectors. It will highlight on the sustainable business practices manifested in the work culture, values and beliefs in context to rural regions. From a learning and managerial perspective, the book will identify effective business practices in varied service and manufacturing sectors significant for sustaining business performance and competitive advantage.

The Sustainable Company

Author : Chris Laszlo
Publisher : Island Press
ISBN 13 : 9781559638364
Total Pages : 240 pages
Book Rating : 4.6/5 (383 download)

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Book Synopsis The Sustainable Company by : Chris Laszlo

Download or read book The Sustainable Company written by Chris Laszlo and published by Island Press. This book was released on 2003-09-01 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: "What Mr. Laszlo calls 'Planetary Ethics' or the integration of economic, environmental, social and high ethical objectives into long-term business strategy, is the new price of entry for corporate survival. Those who 'get' this and do it best will enjoy increasing shareholder value. I believe this book carries a critical message for today's corporate executives." -DEBORAH D. ANDERSON, PH.D., FORMER VICE PRESIDENT, ENVIRONMENTAL QUALITY WORLDWIDE, THE PROCTER & GAMBLE COMPANY Corporate governance and sustainability are moving from important peripheral problems to core business concerns, as winning companies discover stakeholders as new sources of value. Yet there are many obstacles to bringing these issues into the mainstream of business. Concepts like sustainable development can be confusing for operating managers, and even those who support the underlying issues find it difficult to frame them in ways that are useful for making business decisions. As a manager you have a responsibility to deliver financial returns to your shareholders: how can you balance this obligation with your responsibilities to society and the environment? The Sustainable Company articulates an innovative approach to meeting this challenge in a language familiar to business. The key is to create value for investors as well as society and the environment in an integrated bottom line. The Sustainable Company provides detailed case studies of leading companies illustrating this new paradigm in practice. The "how-to" section with a tool-kit for managers elevates The Sustainable Company above other recent eco-friendly business books by providing the Eight Disciplines necessary to create value for shareholders and stakeholders. Its engaging, straightforward text tells the reader how to compete and thrive in an increasingly complex world. The Sustainable Company is the solutions manual for the 21st century manager.

Sustainable Manufacturing

Author : Rainer Stark
Publisher : Springer
ISBN 13 : 3319485148
Total Pages : 283 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis Sustainable Manufacturing by : Rainer Stark

Download or read book Sustainable Manufacturing written by Rainer Stark and published by Springer. This book was released on 2017-01-16 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume presents the research results of the Collaborative Research Center 1026 “Sustainable manufacturing - shaping global value creation”. The book aims at providing a reference guide of sustainable manufacturing for researchers, describing methodologies for development of sustainable manufacturing solutions. The volume is structured in four chapters covering the following topics: sustainable manufacturing technology, sustainable product development, sustainable value creation networks and systematic change towards sustainable manufacturing. The target audience comprises both researchers and practitioners in the field of sustainable manufacturing, but the book may also be beneficial for graduate students.

Sustainable Businesses in Developing Economies

Author : Rajagopal
Publisher : Springer Nature
ISBN 13 : 3030516814
Total Pages : 269 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Sustainable Businesses in Developing Economies by : Rajagopal

Download or read book Sustainable Businesses in Developing Economies written by Rajagopal and published by Springer Nature. This book was released on 2020-10-26 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trends in cleaner business decisions have resulted in sustainable business models involving society, stakeholders, and consumers. Sustainable choices of companies create competitive differentiations that enable consumers to weigh social values and shift loyalties in the competitive marketplace. This book focuses on sustainability as the pivot of marketing and argues that commitment to sustainability in business not only equips companies to have greater social impact but also inspires an emotional response in consumers that aids companies in growing their image, brands, and socio-political reputations. Exploring topics such as the circular economy, sustainable logistics, eco-innovation, conscious consumption, and social entrepreneurship, the chapters discuss sustainable practices in emerging markets and co-creation between corporations and consumers. This book offers researchers innovative concepts on sustainable business modelling.

Sustainable Business Models

Author : Lars Moratis
Publisher : Springer
ISBN 13 : 3319735039
Total Pages : 422 pages
Book Rating : 4.3/5 (197 download)

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Book Synopsis Sustainable Business Models by : Lars Moratis

Download or read book Sustainable Business Models written by Lars Moratis and published by Springer. This book was released on 2018-06-28 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a rich overview and takes a closer look at the current state of theory and practice in the field of sustainable business models. The chapters in this book examine and analyze existing and new approaches towards sustainable business models and showcase the implementation of sustainable business through both quantitative and qualitative studies, including several case studies and many practical examples. It approaches these issues from the standpoints of diverse business disciplines to yield new insights and ideas that are relevant from both an academic and professional perspective. In its essence, the book examines how firms’ value creation processes can be driven by sustainability and social responsibility and how this impacts business and society. Readers will find a range of sustainable business models that have been employed and are being pioneered in various industries around the globe – which are thoroughly investigated and discussed, and put into a comprehensive conceptual framework.

Service Management

Author : Jay Kandampully
Publisher : Springer Science & Business Media
ISBN 13 : 1461415535
Total Pages : 341 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Service Management by : Jay Kandampully

Download or read book Service Management written by Jay Kandampully and published by Springer Science & Business Media. This book was released on 2011-12-09 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University

RESPONSIBLE MARKETING FOR SUSTAINABLE BUSINESS

Author : Dr Ramesh Kumar Miryala
Publisher : Zenon Academic Publishing
ISBN 13 : 9385886002
Total Pages : 206 pages
Book Rating : 4.3/5 (858 download)

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Book Synopsis RESPONSIBLE MARKETING FOR SUSTAINABLE BUSINESS by : Dr Ramesh Kumar Miryala

Download or read book RESPONSIBLE MARKETING FOR SUSTAINABLE BUSINESS written by Dr Ramesh Kumar Miryala and published by Zenon Academic Publishing. This book was released on 2016-03-31 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization has proliferated business with numerous challenges and opportunities, and simultaneously at other end the growth in economy, population, income and standard of living has redefined the scope of business and thus the business houses approaches. A highly competitive environment, knowledgeable consumers and quicker pace of technology are keeping business enterprises to be on their toes. Today marketing and its concepts have become key for survival of any business entity. The unique cultural characteristics, tradition and dynamics of consumer, demand an innovative marketing strategy to achieve success. Effective Marketing has become an increasingly vital ingredient for business success and it profoundly affects our day-to-day life. Today, the role of a business houses has changed from merely selling products and services to transforming lives and nurturing lifestyles. The Indian business is changing and so do the marketing strategies. These changing scenarios in the context of globalization will bestow ample issues, prospects and challenges which need to be explored. The practitioners, academicians and researchers need to meticulously review these aspects and acquaint them with knowledge to sustain in such scenarios. Thus, these changing scenarios emphasize the need of a broad-based research in the field of marketing also reflecting in marketing education. This book is an attempt in that direction. We sincerely hope that this book will provide insights into the subject to faculty members, researchers and students from the management institutes, consultants, practicing managers from industry and government officers.

Beyond the Triple Bottom Line

Author : Francisco Szekely
Publisher : MIT Press
ISBN 13 : 0262339080
Total Pages : 246 pages
Book Rating : 4.2/5 (623 download)

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Book Synopsis Beyond the Triple Bottom Line by : Francisco Szekely

Download or read book Beyond the Triple Bottom Line written by Francisco Szekely and published by MIT Press. This book was released on 2017-04-21 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: A pragmatic new business model for sustainability that outlines eight steps that range from exploring a mission to promoting innovation; with case studies. Many recent books make the case for businesses to become more sustainable, but few explain the specifics. In this book, Francisco Szekely and Zahir Dossa offer a pragmatic new business model for sustainability that extends beyond the traditional framework of the triple bottom line, describing eight steps that range from exploring a vision and establishing a strategy to implementing the strategy and promoting innovation. Szekely and Dossa argue that businesses and organizations need to move away from the business case for sustainability toward a sustainable business model. That is, businesses should go beyond the usual short-term focus on minimizing harm while maximizing profits. Instead, businesses on the path to sustainability should, from the start, focus on addressing a societal need and view profitability not as an end but as a means to support the sustainable organization. Szekely and Dossa explore key problems organizations face when pursuing a sustainability agenda. Each chapter presents one of the eight steps, describes a business dilemma for sustainability, provides a theoretically grounded strategic framework, offers case studies that illustrate the dilemma, and summarizes key findings; the case studies draw on the experiences of such companies as Tesla Motors, Patagonia, TOMs, and Panera. The book emphasizes leadership, arguing that leaders who question the status quo, inspire others, and take risks are essential for achieving sustainable business practices.

Sustainable Business: Concepts, Methodologies, Tools, and Applications

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 152259616X
Total Pages : 1962 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Sustainable Business: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Sustainable Business: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2019-08-02 with total page 1962 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the increasingly competitive corporate sector, businesses must examine their current practices to ensure business success. By examining their social, financial, and environmental risks, obligations, and opportunities, businesses can re-design their operations more effectively to ensure prosperity. Sustainable Business: Concepts, Methodologies, Tools, and Applications is a vital reference source that explores the best practices that promote business sustainability, including examining how economic, social, and environmental aspects are related to each other in the company’s management and performance. Highlighting a range of topics such as lean manufacturing, sustainable business model innovation, and ethical consumerism, this multi-volume book is ideally designed for entrepreneurs, business executives, business professionals, managers, and academics seeking current research on sustainable business practices.

Business Transformation for a Sustainable Future

Author : Samuel Petros Sebhatu
Publisher : Routledge
ISBN 13 : 1000411656
Total Pages : 211 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Business Transformation for a Sustainable Future by : Samuel Petros Sebhatu

Download or read book Business Transformation for a Sustainable Future written by Samuel Petros Sebhatu and published by Routledge. This book was released on 2021-09-05 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to foster a more sustainable future, and identifies the difficulties and challenges along the way. Part of the Principle of Responsible Management Education (PRME) series, the book promotes a strong voice for meeting sustainability challenges for transformative change in a globalized world through business education and practice. A transition to a more sustainable way of doing business can only be attained by combining technology with profound system innovations and lifestyle changes. The chapters in the book, each written by a strong and well-recognized team of researchers in the field, open up the discussion about a new partnership between sustainability, innovation, and transformation that includes the global society (big world), the biosphere (small planet), and also requires a deep mind shift. The book presents cases from business (including Ikea and Eataly) and other service networks including the Base of the Pyramid (BoP), and illustrates how these organizations have transformed themselves for a sustainable future. The research perspectives are macro (policies and legislation), meso (institutional practices) and micro (business practices and individual behavior). This book is where research meets real-world business and societal practice. The chapters are grounded in business research, specifically the interdependencies between sustainability, innovation, and transformation, which makes for a robust basis for describing, explaining, and understanding the complex challenges faced by business and society in the 21st century. The book is intended for graduate- and postgraduate-level students and executive education with implications for practitioners. Furthermore, it contributes to multidisciplinary research in the field of interaction between business and society with a view to extending the firm-centric view to encompass a broader, systemic, and dynamic understanding of business and societal transformation.