Unobtrusive Evaluation of Reference Service and Individual Responsibility

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Author :
Publisher : Bloomsbury Publishing USA
ISBN 13 : 0313095485
Total Pages : 236 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis Unobtrusive Evaluation of Reference Service and Individual Responsibility by : Juris Dilevko

Download or read book Unobtrusive Evaluation of Reference Service and Individual Responsibility written by Juris Dilevko and published by Bloomsbury Publishing USA. This book was released on 2000-09-30 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies? Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels.

The Evaluation and Measurement of Library Services

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Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440855374
Total Pages : 481 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis The Evaluation and Measurement of Library Services by : Joseph R. Matthews

Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2017-10-27 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.

Measuring Quality

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Author :
Publisher : Walter de Gruyter
ISBN 13 : 3598440286
Total Pages : 269 pages
Book Rating : 4.5/5 (984 download)

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Book Synopsis Measuring Quality by : Roswitha Poll

Download or read book Measuring Quality written by Roswitha Poll and published by Walter de Gruyter. This book was released on 2008-11-03 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

Streamlining Library Services

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Publisher : Rowman & Littlefield
ISBN 13 : 0810851989
Total Pages : 288 pages
Book Rating : 4.8/5 (18 download)

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Book Synopsis Streamlining Library Services by : Richard M. Dougherty

Download or read book Streamlining Library Services written by Richard M. Dougherty and published by Rowman & Littlefield. This book was released on 2008 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite technological advances, many basic library activities still lend themselves to analysis and improvement. Richard M. Dougherty provides numerous examples and easy-to-apply tools and techniques to assess what libraries are doing, how they are doing it, and how much time is required to do it. These tools include block diagrams, check sheets, flow process charts, work-flow diagrams, flow charts, through-put analysis, self-administered diary studies, and work sampling. Specific examples from all areas of library operations are presented. Streamling Library Services provides detailed information on how to diagnose problem areas with such tools as Pareto and fishbone charts; use brainstorming; organize a work-flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis is concluded, including data analysis, reporting study results, and making recommendations to management. Guidelines are provided for managers and staff as they strive to streamline activities. Topics include implementation issues and strategies that must be addressed as new workflows and services are introduced and organizational change issues and strategies for building staff support toward change. Book jacket.

Advances in Library Administration and Organization

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Publisher : Emerald Group Publishing
ISBN 13 : 1849505284
Total Pages : 382 pages
Book Rating : 4.8/5 (495 download)

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Book Synopsis Advances in Library Administration and Organization by : Edward D. Garten

Download or read book Advances in Library Administration and Organization written by Edward D. Garten and published by Emerald Group Publishing. This book was released on 2008-05-19 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of essays, designed to challenge working administrators and researchers to look more closely at their operations and consider again how they develop people and the organizations in which they work.

Research Methods in Library and Information Science

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Publisher : Bloomsbury Publishing USA
ISBN 13 : 1440878587
Total Pages : 551 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Research Methods in Library and Information Science by : Lynn Silipigni Connaway

Download or read book Research Methods in Library and Information Science written by Lynn Silipigni Connaway and published by Bloomsbury Publishing USA. This book was released on 2021-05-24 with total page 551 pages. Available in PDF, EPUB and Kindle. Book excerpt: The seventh edition of this frequently adopted textbook features new or expanded sections on social justice research, data analysis software, scholarly identity research, social networking, data science, and data visualization, among other topics. It continues to include discipline experts' voices. The revised seventh edition of this popular text provides instruction and guidance for professionals and students in library and information science who want to conduct research and publish findings, as well as for practicing professionals who want a broad overview of the current literature. Providing a broad introduction to research design, the authors include principles, data collection techniques, and analyses of quantitative and qualitative methods, as well as advantages and limitations of each method and updated bibliographies. Chapters cover the scientific method, sampling, validity, reliability, and ethical concerns along with quantitative and qualitative methods. LIS students and professionals will consult this text not only for instruction on conducting research but also for guidance in critically reading and evaluating research publications, proposals, and reports. As in the previous edition, discipline experts provide advice, tips, and strategies for completing research projects, dissertations, and theses; writing grants; overcoming writer's block; collaborating with colleagues; and working with outside consultants. Journal and book editors discuss how to publish and identify best practices and understudied topics, as well as what they look for in submissions.

Resources in Education

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Publisher :
ISBN 13 :
Total Pages : 756 pages
Book Rating : 4.U/5 (183 download)

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Book Synopsis Resources in Education by :

Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 756 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Impact of Information Policy

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Publisher : Bloomsbury Publishing USA
ISBN 13 : 1567508723
Total Pages : 273 pages
Book Rating : 4.5/5 (675 download)

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Book Synopsis The Impact of Information Policy by : Kirsti Nilsen

Download or read book The Impact of Information Policy written by Kirsti Nilsen and published by Bloomsbury Publishing USA. This book was released on 2000-12-30 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the effects of information policy. While information policy studies often consider the ideology underlying policy, the policy process, the stakeholders and players in that process, and the nature of the outcomes of policy development, there have been few studies that focus on the ultimate effects of information policy. This book looks at effects from two perspectives. First, it examines the impact of government-wide information policies on a specific government agency in terms of its dissemination policies for the information it provides. Secondly, the effects of the ensuing agency information policies on social science research are examined. The government-wide policies of interest here are cost-recovery and restraint initiatives imposed by the Canadian federal government in the mid-1980s. The policy statements specifically identified government information as an area in which increased revenues could be generated. Such de facto information policies can have a wide effect on government information production and dissemination. In this book, the history and background of the policies is considered and the effects were empirically examined using multiple methods of analysis. The period covered is mid-1980s through mid-1990s. An epilogue chapter provides information on recent policy developments in Canada and the continuing effects of the policies of the 1980s.

Reference & User Services Quarterly

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Author :
Publisher :
ISBN 13 :
Total Pages : 380 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Reference & User Services Quarterly by :

Download or read book Reference & User Services Quarterly written by and published by . This book was released on 2004 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt:

American Reference Books Annual, 2002

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Publisher : Libraries Unlimited
ISBN 13 : 9781563089114
Total Pages : 836 pages
Book Rating : 4.0/5 (891 download)

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Book Synopsis American Reference Books Annual, 2002 by : Bohdan S. Wynar

Download or read book American Reference Books Annual, 2002 written by Bohdan S. Wynar and published by Libraries Unlimited. This book was released on 2002-05 with total page 836 pages. Available in PDF, EPUB and Kindle. Book excerpt: This source of information on comtemporary American reference works is intended for the library and information community. It has nearly 1600 descriptive and evaluative entries, and reviews material from more than 300 publishers in nearly 500 subject areas. It should help the user keep abreast of reference publications in all fields, answer everyday questions and build up reference collections.

Reference and Information Services in the 21st Century

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Publisher :
ISBN 13 :
Total Pages : 408 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Reference and Information Services in the 21st Century by : Kay Ann Cassell

Download or read book Reference and Information Services in the 21st Century written by Kay Ann Cassell and published by . This book was released on 2006 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Specifies the top resources in major subject areas and genres and shows students how to approach the reference transaction by matching specific types of questions to the best available resources regardless of format.

The Australian Library Journal

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Author :
Publisher :
ISBN 13 :
Total Pages : 412 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Australian Library Journal by :

Download or read book The Australian Library Journal written by and published by . This book was released on 2002 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Assessment and Accountability in Reference Work

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Publisher : Routledge
ISBN 13 : 1000755029
Total Pages : 222 pages
Book Rating : 4.0/5 (7 download)

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Book Synopsis Assessment and Accountability in Reference Work by : Susan Griswold Blandy

Download or read book Assessment and Accountability in Reference Work written by Susan Griswold Blandy and published by Routledge. This book was released on 2019-12-05 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1992, explores the issue of library assessment methods and the impact of accountability on the delivery of reference services. It is a call for librarians to actively adopt performance measures and learn how to work with the results. It analyses a wealth of assessment methods that librarians can use to collect data and create standards that are valid, practical, and useful in accounting for reference services. Some of the methodologies described include quantitative measures, qualitative measures, patron surveys, questionnaires, interviews, case studies, peer review, unobtrusive testing, and even updating the library's policies and procedures manual as a way to evaluate services. A variety of assessment methods for reference services are applied to all types of libraries. Chapters in Assessment and Accountability in Reference Work describe how a small town library defends the relevancy of its services at a town meeting, how a special library documents the value of its services to cost-conscious management, and how academic libraries can become involved in university- and college-level assessment programs. Librarians seeking to develop their own assessment methods will benefit from practical advice on assessing diversity in the library, and helpful suggestions for improving reference services through training workshops, peer-coaching, and changes in organizational climate.

Library & Information Science Abstracts

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Publisher :
ISBN 13 :
Total Pages : 804 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Library & Information Science Abstracts by :

Download or read book Library & Information Science Abstracts written by and published by . This book was released on 2004 with total page 804 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Portal

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Publisher :
ISBN 13 :
Total Pages : 762 pages
Book Rating : 4.:/5 (5 download)

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Book Synopsis Portal by :

Download or read book Portal written by and published by . This book was released on 2002 with total page 762 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Revue Canadienne Des Sciences de L'information Et de Bibliothećonomie

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Publisher :
ISBN 13 :
Total Pages : 340 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Revue Canadienne Des Sciences de L'information Et de Bibliothećonomie by :

Download or read book Revue Canadienne Des Sciences de L'information Et de Bibliothećonomie written by and published by . This book was released on 2001 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Subject Guide to Books in Print

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Publisher :
ISBN 13 :
Total Pages : 3310 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Subject Guide to Books in Print by :

Download or read book Subject Guide to Books in Print written by and published by . This book was released on 1997 with total page 3310 pages. Available in PDF, EPUB and Kindle. Book excerpt: